如何用英语进行前台接待

1、 Rose 就是 Modern Office Ltd。公司的前台，现在我们来看看她是怎样接待来访客人的吧。Dialogue 1Mr. Hussein 与 Rose 所在公司的销售经理 Mr. Shelli 预约在11:30会面，看 Rose 怎样接待如约前来的 Mr. Hussein。ROSE: Good morning. Can I help you?MR HUSSEIN: Good morning. Is this Modern Office Ltd.?ROSE: Yes it is。MR HUSSEIN: I have an appointment with the Sales Mana

2、ger at 11: 30.ROSE: May I have your name, please?MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。ROSE: Let me see.Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the Manager's Secretary you are here。(DIALS)MARIA: Mr. Shelli's Office。ROSE: Hello Ma

3、ria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30.MARIA: Mr. Omar Hussein?ROSE: Yes, he's from the Gulf Trading Company。MARIA: Oh, yes, that's right. I'll come and fetch him now。ROSE: Thanks. (REPLACES PHONE) Mr. Shelli's secretary is co

4、ming down now。MR HUSSEIN: Thank you。MARIA: Mr. Hussein?MR HUSSEIN: Yes, that's right。MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office。Basic Expressions 1. This is Dajiang Food Store. How may I help you? 这里是大江食品店。请问我怎样能帮到你呢？ 2. Could you put

5、me through to the toy department? 请帮我接玩具部好吗？ 3. Id like to order 3 cases of beer. 我打算订购三箱啤酒。 4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900. 我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。 5. Please make a remittance of 1,500 Yuan for the books youve ordered. The post

6、age is included. 您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。 7. Ill see if she is in. 我去看看她有没有在。 8. I am afraid she is out at the moment. 对不起，她这会出去了。 9. Ill be pleased to if I can. 如果能的话，我很高兴。 10. Extension 121, please. Sorry, the line is busy. 请接121号分机。 对不起，线路忙。 11. Could I speak to Mr.

7、 Johnson, please? Sorry, there is no one by the name of Johnson here. 我可以和约翰逊先生通话吗？ 对不起，这里没人叫约翰逊。 12. Could you hold on a minute? Ill get him for you. Certainly. Thanks. 稍等，我帮你去叫他。 行，谢谢。 13. Mr. Smith is tied up at the moment. OK. Ill call again later. 史密斯先生现在脱不开身。 好的，我回头再打电话过来。 14. I am sorry I was

8、nt in when you called. Thats all right. 很抱歉你来电话时我不在。 没关系。 15. Operator, we were cut off. Could you reconnect me, please? Just a moment, please. 接线员，电话断了。可以替我重新接通吗？ 请稍等片刻。 16. Do you follow me? Yes, please go on. 打电话 听懂我的话了吗？ 听懂了，请接着谈。 17. Have you got it? Sorry. Do you mind repeating? 明白了吗？ 对不起，你介意再

9、说一遍吗？ Conversations Dialogue 1 (O=operator) O: International Trading Co. . Good morning. L: Good morning. May I speak to Mr. Smith, please? O: May I ask whos calling, please? L: This is Miss Li from the United Textiles. O: Just a minute, Miss Li. (Switches lines) Mr.Smith, Miss Li from United Textil

10、es wants to speak to you. S: Put her through, please. Hello, Mr. Smith speaking. L: Good morning, Mr. Smith. Im calling about the draft agreement you sent me - 这是国际贸易公司。早上好。 - 早上好。我想和史密斯先生 通话，可以吗？ - 请问您是哪位？ - 我是联合纺织品公司的 李小 姐。 - 请稍候，李小姐。（转线路） 史密斯先生，联合纺织品公 司的李小姐想和你通电话。 - 请把电话接过来。你好，我 是史密斯先生。 - 早上好，史密斯

11、先生。我打 电话是为了你寄给我的那份 协议草案 Dialogue 2 A: Marketing Managers Office. Can I help you? B: Mr. Smith, please. A: Sorry, he is out. B: What time do you expect him back then? A: Sorry, I am not sure. Can I take a message? B: No, thanks. I will call back later. A: Thats fine. Please call again later. B: OK. T

12、hank you. Goodbye. - 这是营销经理办公室。请问 有什么事吗？- 请史密斯先生接电话。 - 对不起，他出去了。 - 那你估计他什么时候回来？ - 对不起，我不清楚。你要留 个口信吗？ - 不用了，谢谢，我待会再打 过来。 - 那好。请过会儿再打来吧。 - 好的。谢谢你。再见。 Dialogue 3 A: United Development Corp. May I help you? B: Id like to speak to Mr. Smith, please. A: Who shall I say is calling, please? B: This is Miss

13、Zhang from ABC Corp. A: Im sorry, Miss Zhang, but Mr. Smith is not in at the moment. B: When will he come in, do you know? A: I suppose he wont be in until 11:00. B: May I leave a message? A: Certainly. B: Please ask him to give me a call as soon as he returns. He has my number. A: Very well, Miss Z

14、hang, Ill do that. B: Thank you. Goodbye. - 联合开发公司。您有什么事 吗？ - 我想和史密斯先生通电话。 - 可以告诉我您是哪位吗？ - 我是ABC公司的张小姐。 - 对不起，张小姐，史密斯先生 现在不在。 - 他什么时候来，你知道吗？ - 我估计他要到十一点才会来。 - 我可以留个口信吗？ - 当然可以。 - 他一回来就请他给我回个电话。 他有我的电话号码。 - 好的，张小姐。我会的。 - 谢谢。再见。 Dialogue 4 A: Is Mr. Zhang there, please? B: Sorry. I cant hear you. Woul

15、d you please speak a little louder? A: I said, is Mr. Zhang there? B: Mr. Smith, the line is bad. Dont hang up, please. Ill have the call transferred to another line. - 请问张先生在吗？ - 对不起。我听不清楚。请说 大声一点好吗？ - 我是问，张先生在吗? - 史密斯先生，电话线路不清 楚。请别挂，我把电话转到 另一条线路上去。 Dialogue 5 A: (on the phone) Hello? Smith here. B

16、: Oh, Mr. Smith, my name is Melva Miller. You dont know me, but Im a friend of Mike Black. A: Oh, yes? B: When I told Mike I was coming to live here he gave me your name, and suggested that I give you a ring. I was wondering if you could give me some advice. A: Ill be pleased to if I can. What can I

17、 do for you? B: Well, Im looking for a place to live. Mike thought that as youre an estate agent you might know of something suitable. A: Yes, I think I can help you. Why dont you come round and see me? Do you know where my office is? B: Yes. Ive got the address. A: Good. Where are you now? B: Im at

18、 the post office. A: Oh, well, thats just a few minutes walk from my office. Come round and see me now. B: Thank you very much, Mr. Smith. A: Not at all. - 您好，我是史密斯。 - 哦，史密斯先生，我是梅尔薇·米勒。您不认识我，但我是迈克· 布莱克的一个朋友。 - 哦，是吗？ - 当我告诉迈克我要来这里时，他给我您的名字，他还建议我给您打 个电话。我想知道您能否给我一些建议。 - 如果可以的话，我很乐意。我能为您做点什么？

19、 - 哦，我在找一个住的地方。迈克想您是一位房地产商，可能知道 一些合适的信息。 - 是的，我想我能帮你。你为什么不过来找我呢？您知道 我的办公 室在哪里吗？ - 是的，我有地址。- 太好了，你现在在哪里？ - 我在邮局。 - 哦，那里离我这里走路才几分钟。现在过来找我吧。 - 非常谢谢你，史密斯先生。 - 不客气。 Dialogue 6 A: Good morning. Marketing Department. Can I help you? B: Good morning. This is Mr. Kubat. I ordered five barrels of your pure wa

20、ter a week ago, but they havent arrived yet. A: Oh, Im sorry, Sir. Ill check it immediately. Can I have your full name, address and phone number? B: Yes. Bruce Kubat, 480 Jinling Road, 5653-0198. A: Thank you, Sir. Ill check it with our delivery department and call you back in fifteen or twenty minu

21、tes. Please accept our sincere apologies. B: Oh, thats all right. Ill be waiting for your call. Bye-bye. A: Bye-bye and thank you for calling. - 早上好，市场部，有什么可以帮忙的吗？ - 早上好，我是库巴特先生。我一个星期前订购了五桶纯净水，但是 还没有到货。 - 哦，对不起，先生。我立刻查一下。您能告诉我您的全名、地址 和电话号码吗？ - 好，布鲁斯·库巴特，金陵路480号，5653-0198. - 谢谢你，先生。我会检查一下我们运输部，将

22、在十五分钟或者二十 分钟内给您打电话。请接受我们真诚的道歉。 - 哦，没关系。我会等您的电话，再见。 - 再见，谢谢您打电话过来。 Words and Expressions draft drB:ft 草稿 agreement E5ri:mEnt 协议，协定 bother 5bCTE 麻烦，打扰 hang up / hang on 挂断电话/不挂断电话 step out 暂时离开 hold the line （打电话时）不挂断 extension iks5tenFEn (电话)分机 tie up （工作等）把缠住，使无法脱身 cut off （指电话）通话被中断 reconnect 7ri:k

23、E5nekt 使重新接通 follow 5fClEu 听懂，领会 A Specimen Letter Dear Mr. / Ms., Mr. John Green, our General Manager, would like to call Mr. Zhang on June 3 at 2 p.m sharp. (your time) about the opening of a sample room there. Please let us know if the time is convenient for you. If not, what time would you sugge

24、st? Yours faithfully, 释文 尊敬的先生/小姐， 关于在那里开样品陈列室的事宜，我们的总经理约翰·格林想在你们当地时间六月三日下午两点整打电话给张先生。 请告知这个时间对您是否方便。如不方便，请建议具体时间。 Substitution Drills 1 A: May I help you? B: Id like to speak to Mr. Smith, please. May I please? Can I please? 您好！ 请帮我接史密斯先生。 2 A: May I ask who is calling, please? May I know who

25、is this speaking? Who shall I say is calling, please? B: This is Mr. Fox from United Textiles. 可以告诉我您是哪位吗？ 我是联合纺织品的福克斯先生。 A: Mr. Smith, please. Is Mr. Smith in? Is Mr. Smith there? B1: This is Mr. Smith speaking. Smith speaking. (Speaking) Smith here. Is that Mr. Fox? B2: Im sorry. Mr. Smith is not

26、in at the moment. Sorry, hes just stepped out. Sorry, hes in the conference. B3: Just a moment, please. Hold the line, please. Hang on, please. 史密斯先生在吗？ 史密斯先生在吗？ 史密斯先生在吗？ 我就是。 我就是。 我是，是福克斯先生吗？ 对不起， 史密斯先生现在不在这里。 他刚出去。 他在开会。 请稍等。 请稍等。 请稍等。 4 A: Mr. Smith, Mr. Li from United Textiles wants to speak to

27、you. phone call for you. youre wanted on the phone. B: Put him through, please. Thank you. 史密斯先生，联合纺织品的李先生要和您通话。 有您的电话。 有电话找您。 请接过来,谢谢。 5 A: When will he come in, do you know? What time do you expect him back? Will he be back soon? B: I suppose he wont be in until 11:00. I dont expect him to be avai

28、lable until 2:30. Im sorry. Ive no idea. 你知道他什么时候来吗？ 你预计他什么时候回来？ 他会很快回来吗？ 我想他十一点前不会回来。 我想他得到二点半才能回来。 对不起，我不知道。 6 A: May I leave a message? Could you give him a message? Could you tell him Mr. Zhang called? B: Certainly. Sure. 我可以留个口信吗？ 您能传个口信给他吗？ 您能告诉他张先生给他打过电话吗？ 当然。 7 A: Would you like to leave a mes