IntroductiontotheField英文版

1、ChaseAquilanoJacobsIrwin/McGraw-Hill The McGraw-Hill Companies, Inc., 1998Irwin/McGraw-Hill The McGraw-Hill Companies, Inc., 19982Chapter 1Introduction to the FielduWhy Study Operations Management?uDefinition of Operations ManagementuOperations Decision MakinguManaging TransformationsuService or Goo

2、d?uClosed vs. Open System PerspectivesuDevelopment of OM as a FielduCurrent IssuesIrwin/McGraw-Hill The McGraw-Hill Companies, Inc., 19983Why Study Operations Management?OperationsManagementBusiness EducationSystematic Approachto Org. ProcessesCareer OpportunitiesCross-FunctionalApplicationsIrwin/Mc

3、Graw-Hill The McGraw-Hill Companies, Inc., 19984Operations ManagementDefinitionOperations management may be defined as the design, operation, and improvement of the production system that creates the firms primary products and services.Irwin/McGraw-Hill The McGraw-Hill Companies, Inc., 19985Operatio

4、ns Decision MakingMarketplaceCorporate StrategyOperations StrategyOperations ManagementMarketing StrategyFinance StrategyPeoplePlantsPartsProcessesPlanning and ControlProduction SystemMaterials &CustomersInputProducts &ServicesOutputIrwin/McGraw-Hill The McGraw-Hill Companies, Inc., 19986OM

5、Involves Managing TransformationsInputOutputuPeopleuPlantsuPartsuProcessesuPlanning and ControlTransformationProcess(Value Adding)Transformation is enabled by The 5 Ps of OM:Irwin/McGraw-Hill The McGraw-Hill Companies, Inc., 19987TransformationsuPhysical-manufacturinguLocational-transportationuExcha

6、nge-retailinguStorage-warehousinguPhysiological-health careuInformational-telecommunicationsIrwin/McGraw-Hill The McGraw-Hill Companies, Inc., 19988Service or Good?u“If you drop it on your foot, it wont hurt you.” (Good or service?)u“Services never include goods and goods never include services.” (T

7、rue or false?)Irwin/McGraw-Hill The McGraw-Hill Companies, Inc., 19989What about McDonalds?uService or Manufacturing?uThe company certainly manufactures tangible productsuWhy then would we consider McDonalds a service business?Irwin/McGraw-Hill The McGraw-Hill Companies, Inc., 199810Front and Back O

8、fficeFront OfficeCustomerService ProviderBack OfficeIrwin/McGraw-Hill The McGraw-Hill Companies, Inc., 199811Core “Factory Services”uQualityuFlexibilityuSpeeduPrice (or production cost)Irwin/McGraw-Hill The McGraw-Hill Companies, Inc., 199812Value-Added Factory ServicesuInformationuProblem SolvinguS

9、ales SupportuField SupportIrwin/McGraw-Hill The McGraw-Hill Companies, Inc., 199813Development of OM as a FieldScientificManagementMoving AssemblyLineHawthorneStudiesOperationsResearchHistoricalUnderpinningsComputers(MRP)JIT/TQC &AutomationManufacturingStrategyService Qualityand ProductivityTQM

10、& QualityCertificationBusiness ProcessReengineeringElectronicEnterpriseGlobal SupplyChain Mgmt.OMs Emergenceas a FieldIrwin/McGraw-Hill The McGraw-Hill Companies, Inc., 199814Current IssuesuSpeeding up the time it takes to get new products into production.uDeveloping flexible production systems

11、to enable mass customization of products and services.uManaging global production networks.uDeveloping and integrating new production technologies into existing production systems.Irwin/McGraw-Hill The McGraw-Hill Companies, Inc., 199815Current IssuesuAchieving high quality quickly and keeping it up

12、 in the face of restructuring.uManaging a diverse workforce.uConforming to environmental constraints, ethical standards, and government regulations.Irwin/McGraw-Hill The McGraw-Hill Companies, Inc., 199816Text LayoutBirth of the SystemGoals & Strategy (Ch. 2)Project Management (Ch. 3)Product Des

13、ign & Process SelectionProduct & ProcessSelection (Ch. 4)Service Design &Management (Ch. 5)Quality Management& Control (Ch. 6, 6S)Design of the SystemCapacity Management (Ch. 7)JIT Systems (Ch. 8)Facility Location (Ch. 9)Layout (Ch. 10)Job Design& Measurement (Ch. 11)Managing the SupplyChainSupply ChainManagement (Ch. 12)Planning, Scheduling &a