Qs9000审核员培训教材(PPT 185页)

1、1INTERNAL AUDITING FORQS-90002WelcomeRestroomsBreaksRegistration sheetsPhonesEvaluationsFor assistance after this course.3Introductions4Agenda5Exam (3-1/2 hours)6MODULE 17Introduction8Definition of Quality9Definitions of Quality10Definitions of Quality11Definitions of Quality12Costs of Nonquality13C

2、ost of Quality14Variables Affecting Quality15Variables Affecting Quality16Quality SystemDefinition: “The organizational structure,responsibilities, procedures,processes, and resources needed to implement quality management.”ISO 8402 17Types of Quality Systems18MODULE 219QS-9000 Overview20QS-9000 Ove

3、rview21QS-9000 Overview22QS-9000 Overview23Quality System Documentation Progression24QS-9000 Overview25Comparison of Quality System RequirementsTOPICChryslerFordGMSuppliers quality policyXSuppliers business planXTrainingXXXProcess monitoring instructionsXXXEvaluating subcontractor supply baseXXAppro

4、ved materialsXXXControl of purchased production materialsXXXQuality PlanningXXX - Resources for quality planningX - Planning for new product launchesXXX - Process flow chartXXX - Feasibility studiesX - Design failure mode & effects analysisXX - Process failure mode & effects analysisXX - Con

5、trol plans (part specific)XXX - Gage planningX - Preliminary capabilityXXX - Packaging planningXXX - Prototype quality initiativesXXX - Special characteristics symbologyXXXOngoing capability requirementsXXMeasurement Systems AnalysisXXXIn-process & final inspectionXXXMeasuring & testing equi

6、pmentXXXAnnual layoutXXAnnual material & functional testXFunctional (ES) test performanceXXXIndication of product statusXXXVerification of new set-upsXReworked productsXXXReturned product analysisXXProblem reporting & resolutionXXXScheduled preventive maintenanceXXXLot traceabilityXXXContinu

7、ous improvementXXXQuality proceduresXXXRecords retentionXXXDrawing & change controlXXXEngineering Approved Product AuthorizationsXXXProcess ChangesXXXInternal System AuditsXXXQuality System AssessmentsXXXInitial sample approval processXXXColor/grain/texture approvalXXXSupplier performance indica

8、torsXXContract reviewXSPC requirementsXXX26QS-9000 - Quality System Requirements27Format Example28Quality Management & Leadership29Quality Management & Leadership30Quality Management & Leadership31Quality Management & Leadership32Quality System Structure & Control33Quality System

9、 Structure & Control34Quality System Structure & Control35Quality System Structure & Controln Phases of Product Quality Planning (APQP)36Quality System Structure & Control37Quality System Structure & Control38Quality System Structure & Control39Quality System Structure &

10、Control40Quality System Structure & Control41Product & Process Management42Product & Process Management43Product & Process Management44Product & Process Management45Product & Process Management46Product & Process Management47Product & Process Management48Product &

11、 Process Management49Product & Process Management50Product & Process Management51Product & Process Management52Product & Process Management53Product & Process Management54Product & Process Management55Product & Process Management56Product & Process Management57Product

12、 & Process Management58Product & Process Management59Product & Process Management60Product & Process ManagementPASS61Product & Process Management62Product & Process Management63Product & Process Management64Product & Process Management65Product & Process Managemen

13、t66Product & Process Management67Product & Process Management68Automotive Sector Specific Requirements69When Submission is Required70When Submission is Required (cont.)71When Submission is Required (cont.)72When Submission is Required (cont.)73When Submission is Required (cont.)74When Submis

14、sion is Required (cont.)75Requirements for Part Approval76Requirements for Part Approval (cont.)77Requirements for Part Approval (cont.)78Requirements for Part Approval (cont.)79Requirements for Part Approval (cont.)80Requirements for Part Approval (cont.)81Automotive-Sector-Specific Requirements82A

15、utomotive-Sector-Specific Requirements83Customer-Specific Requirements84Customer-Specific Requirements85Customer-Specific Requirements86MODULE 387The Audit System88Audit System : Management Tool89Assessment and AuditAssessmentA systematic investigation of the documented quality system andthe impleme

16、ntation of the quality system to determineeffectiveness.Documentation ReviewComparison of qualitydocumentation to QS-9000requirements to determineadequacy.On-Site AuditComparison of the qualitydocumentation to theimplementation of thequality system to determineeffectiveness.90Audit System Objectives

17、91Additional Functions of the Audit System92Audit Classifications93Classifications94Audit System Elements95Scheduling Audits96Scheduling Audits Additional Scheduling Factors97Scheduling Audits Supplemental Audits98MODULE 499Auditor Qualification100ISO 10011101ISO 10011102Auditor Qualification103Qual

18、ification Criteria104Qualification Criteria105Auditor Personal Attributes106Auditor Abilities107Evaluation Panel108Evaluation Panel109Maintenance of Competence110MODULE 5111Human Factors Role in Auditing112Introduction113Audit Results114Audit Stress115Audit Stress116Audit Stress117Common Problem Are

19、as118Auditor Etiquette119Auditor Etiquette120MODULE 6121Audit Planning122Audit Planning123Team Selection124Benefits of a Knowledgeable Team125Team Size126Interfacing With the Audited OrganizationConfirm the auditObtain informationProvide written notification127Written Notification128Audit Team Orien

20、tation129Audit Plan130Audit Plan Development131Sampling132Sample Methods133Sampling134Checklist Guidance135Audit Checklist Functions136Audit Checklist Functions137Developing Checklist Questions138MODULE 7139Audit Performance140Audit PerformanceOpening meetingAudit investigationAudit team meetingClos

21、ing meetingAudit report141Opening Meeting142Opening Meeting143Opening Meeting144Audit Investigation145Audit Team Management146Facility Tour147Investigative Techniques148Obtaining Information149Observing150Observing151Interviews152Communication Techniques153Types of Questions154Active Listening Skills155Condu