基础服务英语-英语

1、机场基础英语培训2目录目录基础服务英语教学基础服务英语教学复习与总结复习与总结123英语交流与互动英语交流与互动教学目的：教学目的：1.正确地读出每一个句子。2.能够明白每个句子在何种情景下使用。3.能够听懂这100个句子及其问句和答语，并使用该100句和旅客进行基础交流。教学方法：教学方法：1. 多次带读；2. 矫正发音；3. 一问一答的短对话练习。(114句)1.Hello! (Good morning! Good afternoon! Good evening!) Good evening与与Good night的区别的区别补充知识2. Welcome to China! Welcome

2、 to的用法的用法重点句型A: Welcome to Beijing/my hometown/China.B: Thank you. China与与china的区别的区别 补充知识 BCIA的全称的全称Beijing Capital International Airport补充知识3. Welcome to Beijing Capital International Airport! Capital 首都首都 ，省会，省会 International 国际的国际的 重点词语6. Lovely day, isnt it? lovely 可爱的，（天气）好的可爱的，（天气）好的重点词组 isnt

3、 it? 反意疑问句，表示强调反意疑问句，表示强调重点句型7. Long time no see.地道美语地道美语 VS 中国式英语？中国式英语？ 补充知识4. Goodbye! / See you later!Goodbye与与See you later的区别的区别重点语法8. Nice meeting youNice meeting you与与Nice to meet you的区别的区别重点语法9. Take care.A: Take care.B: Thank you, you too.5. Have a nice day! Have a例子：例子：Have a great day!Ha

4、ve a great vacation!重点句型12. Have a nice trip! trip 旅途旅途重点词语10. Wish you a good/nice journey. Wish you例子：例子：Wish you a happy birthday! Wish you a merry Christmas!重点句型11. Wish you a happy stay in China. stay 居住，停留居住，停留重点词组13. Welcome to China again. again 再次，又再次，又重点词组14. Im eager to get your suggestio

5、n. be eager to 热切希望，渴望热切希望，渴望.重点句型 suggestion与与advice 建议建议 重点词组 Welcome to Have a Wish you isnt it? 反意疑问句，表示强调反意疑问句，表示强调重点句型 BCIA的全称的全称Beijing Capital International Airport补充知识 trip 旅途旅途 stay 居住，停留居住，停留 again 再次，再次，又又重点词语复习与总结（15152020句）句）15. What can I do for you? / May I help you? 17. What do you

6、need?A: What can I do for you? / May I help you? B: Yes, I want to buy some perfume.16. Let me carry your luggage. let me do sth 让我来让我来.重点句型 carry 搬运搬运 luggage 行李行李重点词组18. Let me show you. /Ill take you there.19. Follow me, please.A: Wheres the bathroom/bank?B: Let me show you/ Ill take you there/fo

7、llow me, please.21. Is there anything wrong? something/anything/nothingSomething 用于肯定句用于肯定句Anything 用于否定句和疑问句用于否定句和疑问句Nothing 用于肯定句表示否定意思用于肯定句表示否定意思重点词组20. Let me give you a hand! （代替课本中的let me do you a favor) give sb a hand 帮助某人帮助某人重点句型22. You can get the airport leaflet there. leaflet：手册，传单手册，传单重点

8、词语23. May I have your name and flight number? I will ask for you. May I have 我可以问我可以问吗？吗？重点句型 for sb 替某人替某人 ，帮某人，帮某人重点词组A: May I have your flight number?/Can you tell me your flight number?B: Yes, it is CA3193.24. Just a second. I will bring it in for you. Just a second 请稍等请稍等重点句型 let me do sth 让我来让

9、我来. give sb a hand 帮助某人帮助某人 May I have我可以问我可以问吗？吗？重点句型 carry 搬运搬运 luggage 行李行李 something/anything/nothing重点词组复习与总结(2533句)Thanks.25.Thank you.26.Thank you very much. Thanks 感谢的最基本用语感谢的最基本用语重点词组30.You are welcome. welcome 欢迎欢迎 pleasure 愉快愉快, 快乐快乐 mention 提及提及, 说起说起重点词汇Its my pleasure. 乐意为您效劳乐意为您效劳Dont

10、 mention it. 举手之劳，何足挂齿举手之劳，何足挂齿补充知识A: Thank you very much! B: You are welcome!A: Thank you.B: Its my pleasure!A: Thanks.B: Dont mention it.28.Thanks for your cooperation. cooperation 合作合作重点词组Thanks for的用法：的用法：Thanks for your dinner！ (晚餐晚餐)Thanks for your help！(帮助帮助) 重点句型31. No sweat! Id be happy to

11、help. sweat 汗，流汗汗，流汗重点词组Id be happy to do 很高兴能做某事很高兴能做某事重点句型A: Thank you for your help!B: No sweat! Id be happy to help.32. With pleasure. / Sure, please. pleasure 快乐，荣幸快乐，荣幸 Sure当然当然重点词组A: Can you help me?B: With pleasure. With pleasure 与与 Its my pleasure 的区别？的区别？重点句型A: Thank you.B: Its my pleasure

12、. 29. Here you are. Thanks. Here you are 给你给你重点句型33. Thanks. Heres your ticket and change. Have a nice flight and take care. Here is 这是这是 Have a nice flight 旅途愉快旅途愉快 take care保重保重重点句型 ticket 机票机票 change 找回的零钱找回的零钱重点词组27.Youre very kind. /Thats very kind of you. kind 亲切的亲切的重点词汇A: You are very kind.B:

13、 Its my pleasure.A: Thats very kind of you.B: You are welcome.重点掌握重点掌握感谢与应答的几种说法感谢与应答的几种说法:Thanks/ Thank you /Thank you very much!Youre very kind. / Thats very kind of you.Thanks for 回答：回答：Youre welcome. / Its my pleasure!Dont mention it. /No sweat! Id be happy to help.知识点回顾复习与总结(3443(3443句句) )道歉与应答

14、34.Sorry. / Im sorry. Sorry 对不起对不起重点词汇41.Im sorry, its not on sale. on sale 打折打折重点词汇for sale 出售出售补充知识36. Im sorry，I dont really understand. really 真地真地 understand 懂，理解懂，理解重点词汇38. Sorry, I dont know. Would you please ask the staff member over there? staff 员工员工member 会员会员重点词汇 Would you please 您能您能吗？吗？

15、重点句型39. Sorry, Im not sure. But Ill show you to the information desk. information desk 问询台问询台重点词组 Ill show you 我带你去，我指给你我带你去，我指给你重点句型37. Sorry to trouble you. trouble （使）麻烦、打扰（使）麻烦、打扰重点词汇43. Never mind. /It doesnt matter.Never 从不从不Mind 注意注意, 留意留意Matter 要紧要紧重点词汇A: Im sorry.B: It doesnt matter. /Never

16、 mind.42. Please accept our apologies.accept 接受接受 apologies道歉，歉意道歉，歉意重点词汇40. Im afraid we dont have a Business Center. Business Center 商务中心商务中心重点词汇 Im afraid 恐怕，抱歉恐怕，抱歉重点句型35. Excuse me.A: Excuse me.B: Yes.A: Would you please tell me where is the information desk?A: Sure. Let me show you. Would you

17、please 您能您能吗？吗？ Ill show you 我带你去，我指给你我带你去，我指给你重点句型 information desk 问询台问询台 trouble （使）麻烦、打扰（使）麻烦、打扰apologies道歉，歉意道歉，歉意Business Center 商务中心商务中心重点词组复习与总结 重点掌握重点掌握几种道歉的用法及回答几种道歉的用法及回答道歉：道歉：Sorry! / Im sorry!Im afraidExcuse me.回答：回答：Never mind. / It doesnt matter.知识点回顾复习与总结44445858句）句）44. Please wait a

18、 minute/second/moment. 56.Please wait a moment; I need to have a word with my supervisor . supervisor 主管主管重点词汇 have a word with 与与商谈商谈 have words with 与与吵架吵架重点句型57. Please wait a minute. I will check it for you. check 检查检查重点词汇47. Please cooperate with us .cooperate合作合作 重点词汇53. Please fill out this f

19、orm.Fill 填写填写Form 表格表格重点词汇54. Please take your documents.Document 证件，公文，文件证件，公文，文件重点词汇55. Please go to the waiting lounge and have a rest.waiting lounge 候机厅候机厅重点词组58. Please sign here. sign 签名签名重点词汇46. This way, please .Way 道路道路重点词汇45. After you.After 在在之后之后重点词汇48. No smoking . Smoke 烟，吸烟烟，吸烟重点词汇50.

20、 You are not allowed to smoke here. Allow 允许允许重点词汇 You are not allowed to do sth. 不允许你做某事。不允许你做某事。重点句型51. Its out of service. Try the next one. out of service 坏了，不工作了坏了，不工作了重点词汇49. Move back (forward) a little, please. back 向后向后forward 向前向前重点词汇52. Im sorry, but you cant bring the cart in here. Youll

21、 have to carry your luggage. Cart 行李小推车行李小推车have to 不得不，必须不得不，必须Luggage 行李行李重点词汇 check 检查检查 cooperate合作合作 Fill 填写填写 Form 表格表格 waiting lounge 候机厅候机厅 Cart 行李小推车行李小推车 have to 不得不，必须不得不，必须重点词汇复习与总结 You are not allowed to do sth.重点句型 重点掌握重点掌握关于请求的基本用句关于请求的基本用句 最基本的一个词最基本的一个词please知识点回顾复习与总结（59597474页）页）5

22、9. There are card phones in the hall. “There be”结构用来表示某处有某物结构用来表示某处有某物There is / There are 重点句型 hall 大厅大厅 Departure Hall 出发大厅出发大厅 Check-in Hall 值机大厅值机大厅 Arrival Hall 到达大厅到达大厅重点词组 问讯柜台问讯柜台 information desk 商务中心商务中心 business center 候机厅候机厅 waiting lounge 手推车手推车 cart/trolly词组回顾练习练习候机厅内有磁卡电话。There are ph

23、onecard phones in the waiting lounge.大厅内有商务中心。Theres a Business Center in the hall.值机大厅内有问讯柜台。There are information desks in the check-in hall.到达大厅内有手推车。There are trolleys in the arriving hall.69. Theres a coffee bar At the other end of the hall. 71. Theres a hotel booking office on the first floor.

24、on the first floor 在一层on the second floor 在二层on the third floor 在三层on the fourth floor 在四层fifth sixth seventh eighth ninth twelfth thirteenth fourteenth hundredth thousandth 序数词和基数词序数词和基数词语法重点on sub-level one 在地下一层on sub-level two 在地下二层 on sub-level three 在地下三层on sub-level four 在地下四层five six seven e

25、ight nine twelve thirteen fourteen hundred thousand S：What can I do for you, sir?P：Yes, wheres the card phone?S：There are card phones on the second floor in the hall.S：Can I help you, miss?P：Yes, I cant find the coffee bar, Im very thirsty!S：Theres a coffee bar at the other end of the hall.62. You w

26、ill find it at either end of the hall.66. Bathrooms are on the both ends of the hall.61. Please inquire at the information desk.inquire 询问询问ask（the information you need） 询问询问question（the information you need） 询问询问重点词汇P：Could you tell me where I can find the bathroom please? I cant wait.S：On the both

27、 ends of the hall.P：Thats very kind of you.S：No sweat！Have a good trip!P：Could you tell me where is the closest bank?S：Sorry，Im not sure. Please inquire at the information desk.64. Go straight and turn left. go straight / go along this way 直着向前走直着向前走turn left 向左转向左转turn right 向右转向右转turn back 向后转向后转g

28、o downstairs 下楼下楼 go upstairs 上楼上楼 turning 转弯处转弯处重点词汇练习直走然后第一个转弯向右转。Go straight along this way and turn right at the first turning.直走然后上楼。Go straight along this way and go upstairs.直走然后下楼。Go straight along this way and go downstairs.向右转然后在十字路口向左转Turn right and turn left at the crossroads.（at the cro

29、ssroads）65. Sure. The elevator is over there.67. Just over there, beside the yellow-colored sign. elevator 5eliveitE 电梯电梯 escalator 5eskEleitE 电动扶梯电动扶梯 lift 电梯电梯 elevator与与escalator的区别的区别重点词汇 over there 在那边在那边重点词汇练习：问询处在那边。The information desk is over there.洗手间在那边。The restroom is over there.自动扶梯在那边。

30、The escalator is over there.手推车在那边。The trolleys are over there.68. Go downstairs and it will be on the right of the bookstore.70. The washroom is just ahead and to the right.表示方位的介词用法：表示方位的介词用法： in 表示方位，含义是表示方位，含义是“在在之内之内”on 表示方位，含义是表示方位，含义是“在在端端/边边”to 表示方位，含义是表示方位，含义是“在在面面”重点语法P：Excuse me, sir?S：Ye

31、s?P：Wheres the KFC? My friend is waiting for me there.S：There are two in this building, one is just ahead and on the right; the other is on the right of the bookstore on the second floor, go upstairs and you will find it.P：Thank you very much.S：Its my pleasure. 72. You need to go upstairs and across

32、 to the other side of the building.60.Id suggest you take a taxi. take a bus 坐公车坐公车take a shuttle bus 坐机场巴士坐机场巴士重点词汇73. Id suggest this one. 练习我建议你去问讯台咨询一下。Id suggest that you ask at the information desk.我建议你到候机厅休息一下。Id suggest that you take a rest in the waiting lounge.我建议你去取一个手推车。Id suggest that y

33、ou take a trolley.74. I think you had better check-in now. you had better 您最好您最好可以与可以与Id suggest互换互换重点语法复习与总结 hall 大厅大厅 Departure Hall 出发大厅出发大厅 Check-in Hall 值机大厅值机大厅 Arrival Hall 到达大厅到达大厅 go straight / go along this way 直着向前走直着向前走take a bus 坐公车坐公车take a shuttle bus 坐机场巴士坐机场巴士重点词组复习与总结“There be”结构用来

34、表示某处有某物结构用来表示某处有某物There is / There are 重点句型序数词和基数词序数词和基数词 you had better 您最好您最好 in 表示方位，含义是表示方位，含义是“在在之内之内”on 表示方位，含义是表示方位，含义是“在在端端/边边”to 表示方位，含义是表示方位，含义是“在在面面”语法重点 75.Whats this?76.What is your name? May I have your name? 能告诉我您的名字吗？能告诉我您的名字吗？Can I ask your name? 我能冒昧询问您的名字吗？我能冒昧询问您的名字吗？补充知识7. Where

35、 are you from?Where do you come from? 您从哪儿来？您从哪儿来？补充知识78. How old are you?Im tirty-one. 我我31了。了。Im tirty-one years old. 我我31岁了。岁了。补充知识79. Excuse me, whose bag is it?Its mine. / Its my bag.Its his. / Its his bag.Its hers. / Its her bag.Its my sisters. / Its my sisters bag.回答时可使用名词性物主代词或形容词回答时可使用名词性物主

36、代词或形容词性物主代词加名词性物主代词加名词补充知识Excuse me, whose bags are they?Theyre mine. / Theyre my bags.Theyre his. / Theyre his bags.Theyre hers. / Theyre her bags.Theyre my parents. / Theyre my parents bags.补充知识80. I beg you pardon? / Pardon? pardon 原谅、宽恕原谅、宽恕Pardon me for disturbing you.对不起打扰你了。对不起打扰你了。重点词汇81. Ex

37、cuse me. Is this your bag?Yes, its mine.No, its his.补充知识S：Excuse me. Is this your bag?P：Yes, Its mine. Any problem?S：Can you open it? I need to check.P：OK.S：Whats this, Madam? P：Its a computer.S：Check is done. Thank you.S：Please take your bag and follow me.P：Any problem?S：Whats your name?P：Andy. S：W

38、here are you from? P：Japan.S：I beg you pardon? Give me your ticket. P：. I come from Iraq.S：How old are you?P：Im twenty years old.82.How are you feeling?Im feeling well. 我没事。我没事。Im fine. 我没事。我没事。Im Ok, thanks. 我没事，谢谢。我没事，谢谢。补充知识Id suggest you go to the medical center. I feel an aching feeling in my s

39、tomach.我有点儿胃疼。我有点儿胃疼。Im not feeling well, I have a headache.我不舒服，我头疼。我不舒服，我头疼。My stomach is a little uneasy. 我的胃有点儿不舒服。我的胃有点儿不舒服。 补充知识83. May I ask you a question?Sure. 没问题。没问题。Certainly. 当然。当然。补充知识84. Do you like this one?Yes, I do. 我喜欢。我喜欢。No, I dont. 我不喜欢。我不喜欢。补充知识85.Is this your baggage?Yes, it

40、is. 对，这是我的。对，这是我的。No, it isnt. 这不是我的。这不是我的。补充知识baggage 行李行李luggage 美美 行李行李重点词汇Left Luggage 行李寄存行李寄存Baggage Check 托运行李检查托运行李检查Baggage Claim 行李提取行李提取补充知识86.For when? For what time? 什么时间的？什么时间的？ 补充知识S：Hello, what can I do for you?P：I want to buy a ticket to Guangzhou.S：For when?P：9:00 AM.S：Here you are

41、. Have a nice flight!P：Thanks.复习与总结名词性物主代词和形容词性物主代词名词性物主代词和形容词性物主代词Left Luggage 行李寄存行李寄存Baggage Check 托运行李检查托运行李检查Baggage Claim 行李提取行李提取补充知识 pardon 原谅、宽恕原谅、宽恕重点词汇87.Im not sure.88.Let me ask someone else.P：Could you tell me where is the hotel booking office?S：Sorry, Im not sure. Let me ask someone e

42、lse.89. Its six thirty.91. I understand/see.时间表达方法时间表达方法一般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Its seven(oclock)a.m.now.现在是上午七点。Its two oclock p.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18 six eighteen 7：30 seven thirty 2.逆读法：按分钟数pastto钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分

43、钟数past钟点数表达。如：6：05 five past six 8：10 ten past eight 10：20 twenty past ten 2.分钟数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，表示差几分几点。如：9：50 ten to ten 2：58 two to three 6：54 six to seven时间表达方法时间表达方法一般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Its seven(oclock)a.m.now.现在是上午七点。Its two

44、oclock p.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18 six eighteen 7：30 seven thirty 2.逆读法：按分钟数pastto钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分钟数past钟点数表达。如：6：05 five past six 8：10 ten past eight 10：20 twenty past ten 2.分钟数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，表示差几分几点。如：9：50 ten to ten 2：58 two

45、to three 6：54 six to seven时间表达方法：时间表达方法：整点表达法：整点表达法： seven oclock a.m.“几点几分几点几分”表达法：表达法：1. 6:18- six eighteen2. 2:58- two to three重点语法P：Could you tell me whats the time now?S：Let me see. Its six thirty.P：I see. ThanksS：Youre welcome.90. Ill try my best.92. Thats the best I can do. try ones best to do sth. 尽某人最大努力去做某事尽某人最大努力去做某事重点句型P：Excuse me, I cant find my baggage.S：Dont worry. Let me ask someone else. Wait a moment, please. Ill try my best.P：How about my baggage? S：Sorry, I cant find it. Thats the best I can do.P：Thank you all the same.93.The planes been delayed for 10 minutes.这里