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1、By Mar 16, 2012When writing business emails a professional yet conversational tone is the most effective.Be polite, positive and friendly. Be professional. Consider who you are speaking to and their position and level in the organisation.Email communication is similar but with an important exception

2、: your communication is electronically transmitted so it can be passed on to anyone within or external to the organisation.Short and simply sentenceAvoiding unnecessary repetition Clear concise languageStrong verbsUsing bullet pointsThe way to make your writing easier to read and understand is to us

3、e short and simple sentences.Why?They are easier to read and understand.Longer sentences can lead to misunderstandings and confusion if read quickly.Long sentences make ideas less clear.RuleOne sentence = one ideaA simple sentence has one main idea.A simple sentence has three important parts:a subje

4、ct - who or what the sentence is abouta verb - the action in the sentencethe complement - the remainder of the sentence, generally containing the object. example: Office Staff begin work at 8:00am.Sentences are easier and clearer to understand when the subject of the sentence comes first.One method

5、of writing clearly and concisely is to use strong verbs (doing/action words) rather than noun phrases. Look at the opportunities to strengthen the verb and reduce clauses to phrases or phrases to single words.Compare the following sentences.Example:1) We undertook a comparison of computers2) We comp

6、are computersBoth sentences have the same meaning. The first sentence has six words and the second has three.Using the verbcomparedin the first sentence rather than the noun phraseundertook a comparisionin the second sentence makes your sentence clear and direct.Long sentences generally combine more

7、 than one idea. These ideas are joined together by conjunctions (joining words). The most common conjunctions are:andsobutornorbecauseyetasforThough some words may be repeated deliberately for effect, repetitions will seem awkward if they are clearly unnecessary. When a shorter, more concise form is

8、 possible, always choose it and use it.RememberTry to be economical with words:never use a long word when a short word will doif it is possible to cut out a word, always cut it out.To improve your writing, you should do the following:use simple, clear and direct languageget rid of unnecessary wordsu

9、se verbs not nouns where possible.Why?Clear and easy to read.Quick to write.Emphasises important information.Rules for using bullet pointsWrite in complete sentences or part sentences as required, be consistent.Use a consistent type of bullet.Full stops or not?Bullet points are often incorporated in

10、to a sentence structure, generally preceeded by:. If this is the case, there are no capital letters on each line and the full stop goes at the end.Positive Tone:- Everyone responds to a polite positive tone. Criticism, rudeness or negativity will lead to reader resistance. Email messages need to show politeness and should be positive whenever possible, otherwise they risk sounding abrupt and possiblyMaking requestsWhen making requests, its a good idea to use a modal or conditional construction such as Could you or Would you be able to.- subjunctive moodDo not directly express nega

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