版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
1、By Mar 16, 2012When writing business emails a professional yet conversational tone is the most effective.Be polite, positive and friendly. Be professional. Consider who you are speaking to and their position and level in the organisation.Email communication is similar but with an important exception
2、: your communication is electronically transmitted so it can be passed on to anyone within or external to the organisation.Short and simply sentenceAvoiding unnecessary repetition Clear concise languageStrong verbsUsing bullet pointsThe way to make your writing easier to read and understand is to us
3、e short and simple sentences.Why?They are easier to read and understand.Longer sentences can lead to misunderstandings and confusion if read quickly.Long sentences make ideas less clear.RuleOne sentence = one ideaA simple sentence has one main idea.A simple sentence has three important parts:a subje
4、ct - who or what the sentence is abouta verb - the action in the sentencethe complement - the remainder of the sentence, generally containing the object. example: Office Staff begin work at 8:00am.Sentences are easier and clearer to understand when the subject of the sentence comes first.One method
5、of writing clearly and concisely is to use strong verbs (doing/action words) rather than noun phrases. Look at the opportunities to strengthen the verb and reduce clauses to phrases or phrases to single words.Compare the following sentences.Example:1) We undertook a comparison of computers2) We comp
6、are computersBoth sentences have the same meaning. The first sentence has six words and the second has three.Using the verbcomparedin the first sentence rather than the noun phraseundertook a comparisionin the second sentence makes your sentence clear and direct.Long sentences generally combine more
7、 than one idea. These ideas are joined together by conjunctions (joining words). The most common conjunctions are:andsobutornorbecauseyetasforThough some words may be repeated deliberately for effect, repetitions will seem awkward if they are clearly unnecessary. When a shorter, more concise form is
8、 possible, always choose it and use it.RememberTry to be economical with words:never use a long word when a short word will doif it is possible to cut out a word, always cut it out.To improve your writing, you should do the following:use simple, clear and direct languageget rid of unnecessary wordsu
9、se verbs not nouns where possible.Why?Clear and easy to read.Quick to write.Emphasises important information.Rules for using bullet pointsWrite in complete sentences or part sentences as required, be consistent.Use a consistent type of bullet.Full stops or not?Bullet points are often incorporated in
10、to a sentence structure, generally preceeded by:. If this is the case, there are no capital letters on each line and the full stop goes at the end.Positive Tone:- Everyone responds to a polite positive tone. Criticism, rudeness or negativity will lead to reader resistance. Email messages need to show politeness and should be positive whenever possible, otherwise they risk sounding abrupt and possiblyMaking requestsWhen making requests, its a good idea to use a modal or conditional construction such as Could you or Would you be able to.- subjunctive moodDo not directly express nega
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 2024商场美食节临时摊位租赁合同
- 2024年度健身器材购销合同
- 2024年度国际贸易仲裁与诉讼合同
- 2024年定制LED高炮广告牌建设合同
- 2024乙公司向甲方提供跨境电商服务的详细合同条款
- 2024年度grc材料研发与技术转让合同
- 航天英雄课件教学课件
- 2024年住宅租赁协议:个人与房东间的权利义务规定
- 04版0千伏电力施工合同样本
- 2024年工程招投标合同管理实操手册
- 医疗技术操作规范制度及流程
- 户外直播知识竞赛答题附答案
- 手术室温暖的护士
- 建筑地基基础施工规范DBJ-T 15-152-2019
- 中华民族共同体概论课件专家版8第八讲 共奉中国与中华民族聚力发展
- 健康科普总结报告
- 部编小学语文单元作业设计四年级上册第三单元 3
- 2024年1月浙江省高考英语试题卷附答案
- 术中获得性压力损伤预防
- 计算机科学与技术职业生涯发展展示
- 护理肿瘤溶解综合症
评论
0/150
提交评论