Quality ManagementPPT学习教案

1、会计学1Quality ManagementCopyright 2006 John Wiley & Sons, Inc.3-2第1页/共29页Copyright 2006 John Wiley & Sons, Inc.3-3第2页/共29页Copyright 2006 John Wiley & Sons, Inc.3-4第3页/共29页Copyright 2006 John Wiley & Sons, Inc.3-5第4页/共29页Copyright 2006 John Wiley & Sons, Inc.3-6第5页/共29页Copyright 2006 John Wiley & Sons,

2、 Inc.3-7第6页/共29页Copyright 2006 John Wiley & Sons, Inc.3-8第7页/共29页Fitness forUseProducers PerspectiveConsumers PerspectiveQuality of ConformanceConformance to specificationsCostQuality of DesignQuality characteristicsPriceValueMarketingProduction Meaning of Quality第8页/共29页Copyright 2006 John Wiley &

3、Sons, Inc.3-10第9页/共29页Copyright 2006 John Wiley & Sons, Inc.3-11第10页/共29页Customer RequirementsProduct SpecificationsStatistical Process Control:Measure & monitor qualityMeetsSpecifications?Process SpecificationsYesConformance QualityFix process or inputsNoProduct launch activities: Revise periodical

4、lyOngoing Activities第11页/共29页Copyright 2006 John Wiley & Sons, Inc.3-13第12页/共29页Copyright 2006 John Wiley & Sons, Inc.3-14第13页/共29页Copyright 2006 John Wiley & Sons, Inc.3-15第14页/共29页Copyright 2006 John Wiley & Sons, Inc.3-16第15页/共29页Copyright 2006 John Wiley & Sons, Inc.3-17第16页/共29页Copyright 2006 J

5、ohn Wiley & Sons, Inc.3-18第17页/共29页Copyright 2006 John Wiley & Sons, Inc.3-19第18页/共29页Copyright 2006 John Wiley & Sons, Inc.3-20第19页/共29页Copyright 2006 John Wiley & Sons, Inc.3-21第20页/共29页Copyright 2006 John Wiley & Sons, Inc.3-22第21页/共29页第22页/共29页3.4 DPMO67,000 DPMOcost = 25% of salesDEFINECONTROLI

6、MPROVEANALYZEMEASURE第23页/共29页Copyright 2006 John Wiley & Sons, Inc.3-25第24页/共29页Organizational ProfileMeasurement, analysis, & knowledge management (90 pts)Leadership(120 pts) Customer & Market Focus(85 pts) Strategic Planning(85 pts) Human Resource Development& Mgmt. (85 pts) ProcessMgmt. (85 pts) BusinessResults(450 pts)Total =1,000 pts第25页/共29页Copyright 2006 John Wiley & Sons, Inc.3-27第26页/共29页Co