危机管理策略

1、Panelists:Dave Arick, ARMAssistant Treasurer, Global Risk Management - International Paper CompanyDavid SmithVice President - Risk Management Family Dollar StoresRobert Peterson, ARM, ALCMExecutive Vice President, National Client Development - SedgwickSession CLM204Tuesday, April 17, 20122:15 p.m. -

2、 3:30 p.m.Welcome to RIMS 2012 Annual Conference & ExhibitionCrisis Management StrategiesSedgwickBob PetersonExecutive Vice President, National Client Development SedgwickDespite best efforts, large losses are certainties throughout a risk professionals career. A well-written, well-executed crisis m

3、anagement plan can mean the difference between an organizations survival and demise. Exposures must be addressed in preplanning discussions along with post crisis strategies that include corporate communications and media relations as part of recovery to protect the intangible assets of brand and re

4、putation. Learn the key elements of a crisis management plan, steps to effective execution and how to maintain and restore confidence in your business in the aftermath. Disaster recoveryBusiness continuity planninghttp:/01002003004005006007002005200620072008200920102011Frequency$0.0$1.0$2.0$3.0$4.0$

5、5.0$6.0$7.0$8.0200520062007200820092010SeverityReported number of data breaches involving personal dataBusiness Insurance, March, 19, 2012Average organizational cost of a data breach involving personal datain millions37%33%42%39%30%0%10%20%30%40%50%60%70%Reponded to the recent increase in natural di

6、saster by rethinking business-continuity strategiesDiscussed business-resilience issues with supply chain partnersDeveloped an integrated business-resilience strategyDeveloped a communications or training program to enhance its business-continuity or business-resilience strategiesCreated a business-

7、continuity planHave adopted in the last 3 yearsPlan to adopt in the next 3 yearsTop business-continuity measures being adopted by large companies.Source: June 2011 international survey of 391 senior executives by the Economist Intelligence Unit on behalf of IBM. The survey covered allindustries; 48%

8、 of the respondents worked in companies of more than $1 billion in revenue.http:/ Management StrategiesInternational PaperDave Arick, ARMAssistant Treasurer, Global Risk Management International Paper Company Global leader in paper and packaging $30 billion in 2011 sales 70,000 employees in 24+ coun

9、tries Manufacturing locations (excludes JVs) 39 pulp, paper and packaging mills 300+ converting, packaging and recycling plants 200+ distribution branchesIncludes Temple-Inland, acquired February 2012Eventual outcome: BCP departmentDecember 2005 MeetingRisk management Risk assessment Loss prevention

10、 Mitigation planningDeveloping responsive, comprehensive insurance program Communicating risk issues Business continuity plans Developing plans Testing plans Revising/updating plans Training personnel Senior management support is criticalPlenty of external guidance if no in-house expertThe work isnt

11、 done when the plans are!Regular exercises to test plans and current thinking, with plans updated as new learnings surface“Sustain mode” - must keep plans updated as the company evolves, and teams must stay active/currentCrisis Management StrategiesFamily Dollar storesDavid SmithVice President, Risk

12、 Management Family Dollar StoresCharlotte, NC based Family Dollar stores offer quality merchandise at everyday low prices, in easy to shop neighborhood locations.53 years in businessA Fortune 300 company 7,200 stores “Small Box”2 to 4 team members staff the storesGrowth: 1 new store every 25 hoursMo

13、re than 850 million customers per year11 distribution centers45 states50,000 Team MembersAnnual sales in excess of $8.5 billion“ for those of us who lived through these events, the only marker well ever need is the tick of a clock at the 46th minute of the eighth hour of the 11th day” President Geor

14、ge W. BushInterdepartmentalMulti-disciplinedProactive/Loss AvoidanceProactive ReactivityPeople CentricSafetyCompassionate/supportiveCommunicationsPre-EventRegular internal meetingsMonitoringWarning protocolsDirectionStagingEquipmentPersonnelSafety Insurance carrierTPACorporate communicationsHurricane Irene Stores Strike Zone Map