上海导游证--英语导游现场考试基础PPT

1、讲解部分题目组合概况讲解：上海概况或其他五处景区概况景点讲解：五处景区中景点1知识问答：前面未涉及的专题的知识方式得体讲解中的信息准确度取决于意义 东方明珠高度不应说成400多米； 上海人口则可说是2400多万信息的存废也取决于意义 列举式的信息 同义反复的信息，如建筑高度数字与层数 展览馆的展厅面积vs建筑的占地面积各专题知识问答在专题讲解内容中问答内容一般有层次要点，3-5点不等备考建议 准备内容，熟悉教材相关问题 准备语汇，达意即可 例： Show upappearfind Logosignboardplacard AgencycompanyConfirm 确认Count Board t

2、he busArrivals, departuresLobbyParking lotTravel planItineraryExpensePrecautionsReceipt couponShow upReport to Hand overRefundPrior to flight timeEmergences and crisesTight scheduleIn advanceCourtesy mannerFlight numberFulfill the contract, comply with the contractAbide by professional ethicSecure C

3、onduct tripsSee offOptional tour programPre-tour workTransportation terminalsTransfer On siteElderly personsPhysically challenged peopleLost luggageHard-to-please personsEscort the groupCancelOutdoor activitiesMake cautionary instructionsReasonable requestLocate missing membersContactTour leaderThe

4、arrival The departureReviewNationalityTake count of the guestsGet a head count of Be consistent withAssist CheckAssembleFlight delaysReconfirmHotel amenitiesImplement an upset stomachSpecial dietary needsNotify in advanceAdditional expenses incurredDecline politelyIs not authorized to make the chang

5、eExtra expensesInform the staffMake arrangement for cancelling mealsApply remediesProlong/extend a stayApprove Shorten the length of staySkip 业务复习提示How would you respond to the incident that an English guest got his video camera stolen? How would you respond to the request by a quest who asked you t

6、o deliver a parcel to his friend after he left Shanghai? 建议关注问题五What would you do to help the guests board a bus? What would you do when you are called in short notice to meet a group of guests who are getting annoyed for waiting at the airport? What would you do to work with the driver? What would

7、you do to work with an outgoing tour leader? What would you do when taking the guests from Shanghai to Suzhou? What would you do when you are taking the guests to the destination after breakfast at the hotel? What occasions are not right for free-time activities? What would you do when two guests as

8、ked to change their dinner 1 hour before the dinner time? 建议关注问题六What would a national guide do during the stay at a certain destination city? What would you do to keep the guests from straying out and getting lost? What would you do when the guests arrived a day later than the schedule because of typhoon? What would you do when two guests asked to stay out of the cruise program and go to watch a acrobatic show? What would you do to meet the local guide when you and your guests arrive at the Pudong airport? What would you do to help