商务英语视听说答案

1、封 面作者：ZHANGJIAN 仅供个人学习，勿做商业用途扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects w

2、ith my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient个人收集整理 勿做商业用途check-in and check-out

3、 service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.个人收集整理 勿做商业用途Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I

4、 am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.个人收集整理 勿做商业用途Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.个人收集整理 勿做商业用途Interest

5、 and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.个人收集整理 勿做商业用途Career development is very impo

6、rtant for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.个人收集整理 勿做商业用途Task 2Is that your wife, Mr. Carter? She is so beauti

7、ful.个人收集整理 勿做商业用途Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?个人收集整理 勿做商业用途The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer r

8、aises these subjects to discuss them.个人收集整理 勿做商业用途What about the paid holidays, insurance, and things like that?个人收集整理 勿做商业用途How much time will it take for me to be promoted here?个人收集整理 勿做商业用途But in which cities do you have your branches? And where is your company based?个人收集整理 勿做商业用途It is also unwis

9、e to ask about things you should have already known. You are only telling the interviewer that you havent done your homework.个人收集整理 勿做商业用途Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-going个人收集整理 勿做商业用途Strengths: the ability to work with all types of people个人收集

10、整理 勿做商业用途Weakness: perfectionist; impatientWork experience: six years financial industry experience with several个人收集整理 勿做商业用途companies; two years experience in an investment bank个人收集整理 勿做商业用途Qualification: graduated from Peking University in 2001 majoring in个人收集整理 勿做商业用途accounting; fluent English; b

11、ookkeepingand accounting proficiency in个人收集整理 勿做商业用途English.Reasons for leaving last job: want to find a job that is challenging.个人收集整理 勿做商业用途Questions about the job: Would I be able to work abroad in one of your个人收集整理 勿做商业用途overseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining t

12、he It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in this个人收集整理 勿做商业用途company would give him the best chance to use what he has个人收集整理 勿做商业用途learned at university.Relevant work experience He was involved in a factory restorati

13、on in Nanjing. Questions Are there any opportunities for Chinese employees to be个人收集整理 勿做商业用途transferred to the head office in New York or other branch个人收集整理 勿做商业用途offices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.个人收集整理 勿做商业用途Video 21. F T F F

14、 T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.个人收集整理 勿做商业用途Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employe

15、r.3. Inappropriate answers to interviewers questions, eg, “I would rather like to establish my own company”个人收集整理 勿做商业用途4. Ask inappropriate questions, eg. “Can I take time off for vacation?”个人收集整理 勿做商业用途5. Self-conceit “I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listeni

16、ng and SpeakingTask 11) I havent seen you for years.2) What do you do now?3) Im in the Research and Development Department.4) I knew youd do something very challenging and creative.个人收集整理 勿做商业用途5) I sometimes stay in the office after work to deal with unfinished tasks.个人收集整理 勿做商业用途6) I am still the

17、accountant of that cosmetics company.个人收集整理 勿做商业用途Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material

18、 resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting个人收集整理 勿做商业用途Video 21. self-employed entrepre

19、neur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager个人收集整理 勿做商业用途2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimes个人收集整理 勿做商业用途Robin having been to a lot of places too much traveling; having very little t

20、ime to个人收集整理 勿做商业用途spend with his familyColin good salary and benefits noisy work environment; seldom having the个人收集整理 勿做商业用途opportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time wi

21、th her family and baby个人收集整理 勿做商业用途Unit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents youll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite

22、and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last F

23、riday. They have to make some changes to the order. Its urgent. Taken by: Roy个人收集整理 勿做商业用途Part III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that weve just received your sample of the new assembly coffee table and are quite happy with it?个人收集整理 勿做商业用途Message 2) Please tell

24、 Mr. Matthews were quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.个人收集整理 勿做商业用途Message 3) Please inform Mr. Matthews that I wont be able to get to your company early on Saturday because of the rail strike. I probably wont arrive until

25、that afternoon.个人收集整理 勿做商业用途Video 21.1) A 2)C2.1)“Hold on, please. Ill connect you.”2)“Im afraid youve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Millers extension, please?”个人收集整理 勿做商业用途4)“Im very sorry, I didnt notice that. Ill put you through right now.

26、 Please wait a minute.”个人收集整理 勿做商业用途5)“Its me againMs. Mandel. Im still having trouble getting through to Henry Miller Can you help?” 3) C 4) C 5) B 6) C个人收集整理 勿做商业用途6)“Oh, Im terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, Id like to call the meeting to order.个人收集整理 勿做商业用途* First

27、 of all, lets discuss2Informal*OK, everyone is here*So, why dont we start with3Informal* Right, you know why we are here.* Maybe we should do it like this4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.个人收集整理 勿做商业用途* Today our purpose is to5Informal*Right,

28、 lets get down to business* I suggest we deal with that6Formal*Well, gentleman, its a pleasure to be here today个人收集整理 勿做商业用途*Id like to start withTask 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List s

29、pecific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & Speaking个人收集整理 勿做商业用途Video 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.个人收集整理 勿做商业用途2) The salespeople are not very motivated.3) No, because the sales quota

30、s are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitors name, title and position5)apologize and make some suggestions6)express regret and

31、 explain why7)date, time, name and the firm the visitor works for.个人收集整理 勿做商业用途8)considerate and warm9)keep the visitor fully informed of the situation.个人收集整理 勿做商业用途Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend t

32、he trade fair by his business associates.个人收集整理 勿做商业用途4) His laptop computer is in the bag. Its duty-free.个人收集整理 勿做商业用途5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.个人收集整理 勿做商业用途Video 21.F 2. T 3.F 4.F 5.F6.F 7.T 8.F 9.T 10.FUnit 6Part

33、 I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software comp

34、any in the world the first个人收集整理 勿做商业用途4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in个人收集整理 勿做商业用途10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2T

35、he things that Joan Copper does badly1. She doesnt consider the audience2. She doesnthave clear objectives3. Her presentation isnt well-prepared4. There isnt a clear structure (beginning, body, end)个人收集整理 勿做商业用途5. she doesnt speak clearly6. she doesnt speak at the right speed7. she doesnt maintain e

36、ye contact with the audience个人收集整理 勿做商业用途8. she doesnt appear confident and positive9. the visual aids arent clear and helpful10. she doesnt use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller 2.people-friendly 3.arm movement 4.heavier 5.its c

37、ontroller个人收集整理 勿做商业用途6.at will 7.total control 8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone call个人收集整理 勿做商业用途Full-color motion video; adjustable picture setting; good audio quality; preview mode; privacy mode个人收集整理 勿做商业

38、用途On a special offerPart II Viewing and SpeakingTask 11.Price 2.discount 3.after-sales service 3.money-back guarantee个人收集整理 勿做商业用途4.delivery 5.warrantyTask 21.$2200 2.three years 3.22 4.20 5.free for three years,$150/year after three years 6.within three weeks 7.within 24 hours个人收集整理 勿做商业用途Unit 8Par

39、t I Listening and SpeakingTask 11.remained flat 2.went up 3.rose reached a peak 4.up down dropped Task 2个人收集整理 勿做商业用途The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and Speaking个人收集整理 勿做商业用途Video 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual fi