【精品】Change Management变革管理 XX工厂人事行政部

1、 ab-inbev 2009 all rights reserved ab-inbev 2009 all rights reserved ab-inbev 2009 all rights reserved ab-inbev 2009 all rights reserved ab-inbev 2009 all rights reserved change management 变革管理变革管理 ab-inbev 2009 all rights reserved 4 yoy china salary increase rate by level ab-inbev 2009 all rights r

2、eserved 5 surging direct labor cost ab-inbev 2009 all rights reserved 6 it is time to change! ab-inbev 2009 all rights reserved 成本压力下，我们还有更多的挑战 under cost pressure，we have more challenges ahead! 离职率离职率 turnover敬业度敬业度 engagement vpo保持阶段保持阶段 vpo sustainability ab-inbev 2009 all rights reserved change

3、management 变革管理变革管理 ab-inbev 2009 all rights reserved you its about managing the psychological process people go through during change” “有效的变革管理，有效的变革管理，不是不是在于管理变化本身；在于管理变化本身； 而是在于管理人们经历变革过程中的心理历程。而是在于管理人们经历变革过程中的心理历程。” ab-inbev 2009 all rights reserved past 过去过去 future 未来未来 over preparation, confus

4、ion, chaos energy, resignation to change (not acceptance) 准备过头、困惑、混乱、准备过头、困惑、混乱、 精力、退出变革精力、退出变革 （不接受）（不接受） shock 震惊震惊 withdraw 退缩退缩 business as usual 业务照常业务照常 attention to past 关注过去关注过去 denial 拒绝拒绝 anger, blame, anxiety depression, apathy， no commitment guarded emotions， itll never work here! non-co

5、operation 愤怒、责备、焦虑、愤怒、责备、焦虑、 沮丧、冷漠、不主动、抵沮丧、冷漠、不主动、抵 触、它在这永远行不通！触、它在这永远行不通！ 不合作不合作 resistance抵触抵触 co-operation co-ordination enthusiasm taking responsibility 合作合作 协调协调 热情热情 承担责任承担责任 commitment 承担承担 exploration 探索探索 the transitional curve 转变曲线 ab-inbev 2009 all rights reserved denial 拒绝 shock 震惊震惊 wit

6、hdraw 退缩退缩 business as usual 业务照常业务照常 attention to past 关注过去关注过去 inform on a regular basis ensure now: what, when, why explain what to expect informal 1:1 discussions allow time 定期沟通 现在确保 发生什么 什么时间 为什么 解释期望是什么 不拘于形式的1：1讨论 给与时间来接受 leadership focus 领导力聚焦 ab-inbev 2009 all rights reserved resistance 抵触

7、 listen to concerns, acknowledge feelings empathise encourage support 倾听关心的事情 承认当时的心情 感同身受 鼓励 支持 anger, blame, anxiety depression, apathy， no commitment guarded emotions， itll never work here! non- cooperation 愤怒、责备、焦虑、沮丧、愤怒、责备、焦虑、沮丧、 冷漠、不主动、抵触、它冷漠、不主动、抵触、它 在这永远行不通！在这永远行不通！ 不合不合 作作 leadership focus

8、领导力聚焦 ab-inbev 2009 all rights reserved exploration 探索 over preparation, confusion, chaos, energy, resignation to change (not acceptance) 准备过头、困惑、混乱、精力、准备过头、困惑、混乱、精力、 退出变革（不接受）退出变革（不接受） concentrate on priorities provide training set short, term goals harness the energy brainstorming problem solving

9、planning 关注优先顺序关注优先顺序 提供培训提供培训 设置短期、任期目标设置短期、任期目标 控制精力控制精力 头脑风暴头脑风暴 解决问题解决问题 计划计划 leadership focus 领导力聚焦 ab-inbev 2009 all rights reserved commitment 承担 co-operation, co-ordination, enthusiasm, taking responsibility 合作合作 协调协调 热情热情 承担承担 long term goals team building acknowledge & reward contribution

10、长期目标长期目标 团队建设团队建设 答谢与贡献奖励答谢与贡献奖励 leadership focus 领导力聚焦 ab-inbev 2009 all rights reserved why do it 为什么要做为什么要做. i will never do it 我永远也不会去做我永远也不会去做. i do not want to do it 我不想做我不想做. how should i do it? 我该如何做？我该如何做？ i am going to try! 我准备试一试我准备试一试 i am going to do it 我准备做我准备做 i am doing it! 我正在做我正在做

11、i did it ! 我做到了我做到了 a summary of change 变革过程变革过程 ab-inbev 2009 all rights reserved if you did only 3 things 如果你只做3件事情 help them understand what is changing 帮助他们理解什么什么正在变革 help them see why we have to change 帮助他们明白为什么为什么我们必须变革 regular 1:1 and 1:team as people find the way through the change 定期的定期的1：1和和1：团队：团队沟通，在人们在寻找道路通过变革时 ab-inbev 2009 all rights reserved famous quote from louis pasteur 路易斯.巴斯德名言 “chance favors the prepared mind“ “机遇偏爱有准备的人” ab-inbev 2009 all rights reserved 人事团队的发展计划人事团队的发展计划 行政人事专业经验行政人事专业经验 （薪酬福利、招聘培训、员工关系、行政事务）（薪酬福利、招聘培训、员工关系、行政事务） 沟通能力沟通能力 辅导能力辅导能力 业务知识业务知识