世纪商务英语综合教程课件unit 1

Century Business English II,Unit 1 Airport,Todays workplace spans the entire globe, so you may travel from country to country. No matter where youre going, air travel is an essential part of your trip. When overseas clients travel to see us, you need to be extra attentive. From the moment he or she arrives, your guest should feel welcome. You or someone you designate should be waiting at the airport to greet your guest when the plane lands. On the day when he is leaving, you should see him or her off at the airport.,Text A,Text B,Lead-in,Practical Writing,Lead-in,Listening,Discussion,Vocabulary,Comprehension,Role-play,L,A,B,P,1 Listening,Listen to the airport announcements. Look at the table below, and complete the table after the example.,Scandinavian Airlines,Iberia,Alitalia,Olympic Airways,Sabena,SK526 12:05 Stockholm Boarding Gate 8,IB341 12:10 Madrid Go at once Gate 16,OA260 12:30 Athens Proceed to Gate 19,L,A,B,P,2 Discussion,Have you ever had to wait for a delayed flight? What was the reason? What other reasons can you think of that would cause the flight to be delayed or cancelled?Would you be satisfied if the airline offered you a free flight to another destination for future travel if they had to cancel your current flight until the next day? Why or why not?Which kind of compensation will you prefer if the flight is delayed or cancelled?,Discuss the following questions with your partner and report your answers to the class.,L,A,B,P,3 Vocabulary,Mr. Smith is checking in for his flight. Listen to the dialogue, paying attention to the expressions listed below, and choose the explanation for each expression.,C,F,G,E,B,A,D,L,A,B,P,T,( ),F,( ),T,( ),F,( ),F,( ),T,( ),F,( ),4 Comprehension,Mr. Smiths flight number is BA304. The clerk asked Mr. Smith to show his passport and ticket at first. Mr. Smith altogether had 3 pieces of luggage to check in. Mr. Smiths luggage was overweight. Mr. Smith only had one carry-on bag with him. Mr. Smiths backpack was too big to fit in the overhead bin.Mr. Smith preferred an aisle seat. The plane was said to board in half an hour.,Listen to the dialogue again and decide whether the following statements are True or False.,L,A,B,P,F,( ),1.This is the last call for the twelve oclock British Airways flight BA412 to Amsterdam. Would passengers for this flight please proceed without delay to Gate 17.2.Scandinavian Airlines announce the departure of the 12:05 flight SK526 to Stockholm. This flight is now boarding at Gate 8.3.Would passengers for the 12:10 Iberia flight IB341 to Madrid please go at once to Gate 16 where this flight is now boarding.4.Alitalia regret to announce that their 12:15 flight AZ281 to Rome will be delayed for approximately 30 minutes.5.Olympic Airways announce the departure of the 12:30 flight OA260 to Athens. Would passengers on this flight please proceed to Gate 19.6.This is a call for Mr. Gaston Meyer. Would Mr. Gaston Meyer traveling on the 12:45 Sabena flight SN604 to Brussels report to the airport information desk, please.,Script 1,L,A,B,P,Script 2,Clerk: Good morning. Mr. Smith: Is this the right desk? My flight is BA123. Clerk: Yes, thats right. I need your passport and your ticket, please.Mr. Smith: There you go. Clerk: Thank you. Do you have any luggage to check in Mr. Smith?Mr. Smith: Yes, these two suitcases.Clerk: Could you put them on the conveyor belt, please?Mr. Smith: Sure. I dont think they are over. Clerk: No. Thats fine. You are allowed an additional two carry-on items.Mr. Smith: Good. I only have one backpack.Clerk: I see. All carry-on items must be able to fit under the seat or in the overhead bin.Mr. Smith: My backpack will fit under the seat or in an overhead bin.Clerk: OK. Would you like a window or an aisle seat?Mr. Smith: A window seat, please. Clerk: . Here are your luggage tags and your boarding card. Your seat is 36B.Mr. Smith: Thank you. What is the boarding time?Clerk: The plane is boarding in 30 minutes. You leave from Gate 15. Have a good flight. Mr. Smith: Thank you. Goodbye.,L,A,B,P,5 Role-play,Free luggage allowance: Passengers holding adult-fare or half-fare tickets are entitled to free luggage allowance of 40 kilograms for the first class, and 30 kilograms for the business class, and 20 kilograms for economy class. No free luggage allowance is granted to infants. Each piece of luggage for consignment may not exceed 50 kilograms in the maximum weight, and 40 x 60 x 100 centimeters in size.Overweight luggage: Where the luggage of a passenger is in excess of the free luggage allowance in terms of the weight or volume, the passenger shall be liable to pay an overweight fee, which is chargeable at a rate of 1.5% of the normal economy class fare for every one kilogram.,Suppose you are checking in for your flight. Your luggage is overweight, and you are asking the clerk at the check-in counter for advice. Make up a dialogue based on the following situation and role-play it to the class. The following airport instructions can be taken for reference.,L,A,B,P,Text A,Reading,Comprehension,Vocabulary,Summary,Structure,Translation,Grammar Focus,Discussion,New Words and Expressions,L,A,B,P,New Words and Expressions,limousine (limo) n. 豪华轿车serve v. 服务,招待outstanding a. 杰出的,优秀的elegant a. 高雅的,优美的luxury n. 奢侈,豪华;奢侈品turn to 求助于unequaled a. 无与伦比的,无敌的luxurious a. 奢侈的, 豪华的chauffeur n. 司机extensive a. 广大的, 广阔的guarantee v. 保证;担保 be committed to 献身于； 致力于,switch to 转到destination n. 目的地 domestic a. 本国的; 国内的Domestic Arrival 国内(航班)抵达lobby n. 门厅,厅堂 International Arrival 国际(航班)抵达tarmac n. 停机坪charter v. 包租convenience n. 方便,便利be in touch with 与联系be equipped with 配备有cellular phones 移动电话,L,A,B,P,2-way radio communicator 双向无线联络机at ones disposal 在的控制下courteous a. 有礼貌的discreet a. 谨慎的,慎重的suburbs n. 郊区transfer n. 转运;转移dispatcher n. 调度员mechanic n. 机修工personnel n. 人员;人事部门dedicated a. 忠诚的;竭尽全力的,at hand 手头上的unique a. 独一无二的;不寻常的shuttle n. 往返班车utilize v. 利用reservation n. (旅馆房间等)预定;保留dispatch n. 发送,派遣 accommodation n. 膳宿, 接待unmatched a. 无可比拟的, 无可匹敌的transform v. 改变,改造memorable a. 记忆深刻的,New Words and Expressions,L,A,B,P,1 Reading,Why do so many customers switch to Four Seasons Limousine after just one trip? How can Four Seasons Limousine keep in touch with their drivers at all time? What are the qualities their drivers possess? Can we ask the driver to wait while we conduct our business? If yes, for how long? How long has Four Seasons Limousine been in the airport service?,Read the passage about airport transportation service and answer the following questions.,L,A,B,P,1 Reading,Chicago Airport Transportation and Limousine Service Four Seasons Limousine Inc. has been the OHare and Midway Airports since 1990. Our outstanding service can save your time and produce an and professional travel experience. ground transportation is an experience many people during the most special of days. Four Seasons Limousine Inc. provides service and quality to deliver luxurious transportation. With Four Seasons Limousine you can depend on our reliable service, professional chauffeurs with knowledge of the Illinois area and clean vehicles. We provide professional limo and luxury car transportation between all Chicago airports such as OHare or Midway and all Chicago hotels or other locations in Chicago area.,serving,elegant,四季豪华轿车服务公司自1990年就开始为俄亥俄和中途机场服务我们出色的服务不仅可以为您节省时间,还能为您创建一流而专业的旅行体验豪华的地面交通是许多人在特殊日子里所追求的一种舒适体验,四季豪华轿车服务公司提供高品质的无与伦比的服务,为您奉上豪华的交通享受在四季豪华轿车服务公司,您可以信赖我们可靠的服务我们有着伊利诺斯州地区丰富驾驶经验的专业司机,以及干净整洁的车辆我们提供往来于所有芝加哥机场(如俄亥俄和中途机场)与所有芝加哥宾馆或芝加哥其它地区之间的专业豪华轿车接送服务,serve v. to work for to fight or undergo military service for to prepare or offer food,elegant a.refined and tasteful in appearance or behavior or style,Luxury,luxury n. state of life in which one has and uses things that please the senses (good food and drink, clothes, comfort, beautiful, surroundings) something not essential but gives enjoyment and pleasure, esp. something expensive out of season, etc.,many people turn to during the most special of days在句中是定语从句,修饰an experience,省略了关系代词that,unequaled,extensive,unequaled a. superior to all others unmatched,turn to,turn to: to go to someone or use something to get help,extensive a. large in amount, wide ranging large in area, extending far,L,A,B,P,Our airport service includes meeting and greeting your customers. Satisfaction is , more than ten years behind us. Four Seasons Limousine providing excellent service thats why over 85% of our customers switch to Four Seasons Limousine after just one trip. We get you to the airport on time. Whether your is the OHare Airport, or the Midway Airport, we set the mood with our first class Limo Airport Transportation, outstanding service and affordable rates. We meet you at the Arrival Area on Domestic Arrival and in the lobby at International Arrival or on the tarmac of your chartered airline. For your convenience and efficiency, we our drivers at all times. Our cars and drivers cellular phones and 2-way radio communicators.,more than ten years behind us在句中是独立成分,采用“名词+介词短语”的结构,表示原因,guaranteed,guarantee vt. to promise sth with certainty (to sb) vt. to undertake to pay the cost of repairs resulting from a fault in (an article which has been bought) n. a written promise that certain conditions agreed to in a transaction will be fulfilled promise given by one person to another that he will be responsible for seeing that sth is done,thats why. 中的that指代破折号前面的这句话,破折号起到解释的作用,is committed to,be committed to be bound or obliged to as under a pledge to a particular cause action or attitude be responsible for,destination,destination n. the place to which one is going or directed,are in touch with,be in touch with: be in communication with sb,are equipped with,be equipped with: be supplied with; be furnished with,我们的机场服务包括迎接和问候您的客户我们十多年的服务经验为您获得满意的服务提供了坚实的保障四季豪华轿车服务公司致力于提供优质的服务正因为如此,85%以上的客户在体验过我们的初次服务后就成为了我们四季豪华轿车服务公司的服务对象,我们会将您准时送到机场不论您的目的地是俄亥俄机场还是中途机场,我们都会以杰出的服务和合理的费用,热情地为您提供一流的豪华轿车机场交通服务我们会在国内到达区国际到达休息室或包机航班的停机坪迎接您为了给您提供方便并提高我们的服务效率,我们将始终与接机司机保持联络我们的轿车和司机都配有手机和双向无线对讲机,1 Reading,L,A,B,P,transfer n. the act of changing from one bus, aircraft etc to another while traveling n. the process by which sb or sth moves or is moved from one place job etc to another vt. to move sth/sb from one place to another,Your personal chauffeur will drive you to any destination of your choice in our professional limo. While you conduct your business your chauffeur will remain for you as long as you need. Our drivers are and , they will help you with your luggage and most important of all, they try to be at least 15 minutes early for all their pick-ups and will always get you to your destination on time. Our chauffeurs are highly trained, professional and courteous. They have superior knowledge of the Chicago area and suburbs to provide direct and convenient to your appointments. From our drivers and dispatchers, to mechanics, car washers, and office we are all to providing outstanding service to our clients. We take care of your transportation needs so that you can focus on your business at hand.,您的私人司机将用我们的豪华专车送您去往您想去的任何地方当您在处理业务时,您的私人司机将按照您的意愿等候您的随时召唤我们的司机很有礼貌,而且行事谨慎他们会帮您提行李,更重要的是,他们总是提早15分钟到达并将您准时送至目的地我们的司机都受过严格的训练,他们相当专业且有礼貌他们熟悉芝加哥地区和市郊,可以直接送您去赴约,为您提供方便,不论是我们的司机调度员修理工洗车工还是办公室工作人员,都致力于为我们的客户提供出色的服务我们会尽力满足您的交通需求,这样您就能集中精力去做手边的生意,at your disposal,courteous,discreet,transfer,personnel,dedicated,at sbs disposal: available for sb to use as one wishes,courteous a. characterized by gracious consideration towards others,discreet a. careful and polite in speech and behavior,personnel n. the body of persons employed by or active in an organization business or service the department responsible for hiring and training and placing employees and for setting policies for staff management,dedicated a. devoted to a cause or ideal or purpose,1 Reading,L,A,B,P,Four Seasons Limousine can also meet all of your needs with our unique Limo Airport Transportation or shuttle service to the OHare Airport and the Midway Airport. By the latest technology in reservation and systems, Four Seasons will continue to provide safe, reliable and luxurious travel with unmatched on-time travel performance to our clients. Let Four Seasons help your road travel into a occasion!,executive a. having the function of carrying out plans or orders, etc n. a person responsible for the administration of a business,executive,utilizing,transform,accommodation,memorable,utilize vt. to make use of (sth) to find a use for,dispatch n. the act of sending people or things to a particular place vt. send sb/sth somewhere for a particular purpose,dispatch,accommodation n. room(s) and food lodgings a seat compartment or room on a public vehicle process of adapting adjustment convenient arrangement compromise,transform vt. to change or alter in form appearance or nature,memorable a. worth remembering remarkable,四季豪华轿车服务公司还能以其独特的豪华轿车机场交通服务或机场往返班车服务将您送往俄亥俄机场和中途机场,满足您的一切业务工作需求,通过利用预定和调度系统的最新技术,四季豪华轿车服务公司将一如既往地为我们的客户提供安全可靠豪华的旅游接待以及无比准时的旅游服务,请让四季豪华轿车服务公司帮您把乘车旅行变成一次令人难以忘怀的经历!,1 Reading,L,A,B,P,2 Comprehension,1.Four Seasons Limousine Inc. is a company dealing with _. A. meeting and greeting customers B. luxury ground transportation C. airport service D. limousine service2.Four Seasons Limousine Inc. provides transportation between airports and _ in Chicago. A. hotelsB. certain locations C. suburbsD. any destinations of your choice3.Four Seasons Limousine Inc. charges _ for its service.A. a lot B. a little C. reasonablyD. too much,Choose the best answer for each question according to the passage.,1,2,3,L,A,B,P,2 Comprehension,4.Your personal chauffeur will manage to be _ ahead of your pick-up time.A. an hour B. half an hourC. one quarter hourD. one and a half hour5.Four Seasons Limousine Inc. is committed to providing excellent service by making use of _.A. the latest technology in reservation and dispatch systemsB. unmatched on-time travel performanceC. professional chauffeurs D. luxurious travel accommodations,5,4,L,A,B,P,3 Vocabulary,Part 1 Match the expressions on the left with the explanations on the right.,H,E,A,J,I,C,D,B,F,G,L,A,B,P,3 Vocabulary,Part 2 Complete the sentences with the following expressions. Change the form where necessary.1.Mr. Smith his company for 10 years.2. We look forward to seeing you. Please come at your earliest .3.Linda coming to work with us for a long time.4.It was found that all the employees were to clients.5.The price for the holiday includes flights and .6.I that you will enjoy the party.7.Take your time. Youd better finish the task first.8.The magician the man into a little rabbit.9.Who can I when I am in trouble?10. The newspaper provides more foreign news than news.,convenience guarantee turn to domestic accommodationtransform courteous at hand serve be committed to,has served,_,convenience,_,has been committed to,_,courteous,_,accommodation,_,guarantee,_,at hand,_,transformed,_,turn to,_,domestic,_,L,A,B,P,3 Vocabulary,Part 3 Study the affixes and complete the sentences with the right form of the words in the boxes.,Prefix & Suffixun + 动词 + ed,构成形容词,表示相反的意思equalunequaledmatchunmatchedtouchuntouched,1. A dime is to 10 cents.2. He faced his enemy with courage.3. His skill in chess is in the school.4. The color of the shirt that of the tie very well.5. Visitors are not allowed to the exhibits.6. Beginners will usually get frustrated when they explore the vast area of English vocabulary.,equal,_,unequaled,_,unmatched,_,matches,_,touches,_,untouched,_,L,A,B,P,3 Vocabulary,Suffix -able 后缀,构成形容词,表示“可的”,“能的”afford affordable rely reliable transfer transferable,1. We cant to wait any longer or well miss the plane.2. The discount store provides trendy handbags at prices. 3. Gideon is very if h