JD-BANQUET+MANAGER[1]宴会经理2.doc

JOB DESCRIPTIONTITLE头衔Director Of Catering & Convention宴会销售总监PROPERTYHotelP.R ChinaDEPARTMENT部门Food and Beverage餐饮部LEVELExpiate REPORTING LINE上级Director of Food & Beverage餐饮总监SCOPE:职责范围：Responsible for the administration and daily operation of the Banquet floor ensuring the maintenance of Standards and maximum profitability.负责宴会厅的日常运作和管理，RESPONSIBILITIES: Schedule staff based on Event Orders / Banquet Covers forecast. Coordinate room set up requirements with Food and Beverage banquet team as per event orders and client requests. Inspect and be responsible for final set up arrangements. Handle guest queries and complaints in a professional manner. Prepare profit/loss reports for banquet or special functions as requested. Prepare and present banquet guest checks, ensuring all consumptions are duly charged. Maintain efficient files of all banquets documents including; event orders, docket duplicates, run sheets, floor plans, etc. Play an active role in selling and upselling. Daily preparation of Banquet Log Book for submission to Director of Food & Beverage as requested. Liaise closely with the Convention Services Manager and be aware of changes to the guest requirements. Consult with Executive Chef in all matters relating to quality and presentation of food. Ensure flower requirements are met on a timely basis. Produce monthly manpower forecasts, revenue outlooks and partake in the yearly budget process for Banquets. Generate maintenance requests to ensure all operating equipment is in good order. Obtain quotes and submit silver, glass, china, uniform, linen and equipment purchase requests to Finance Department. Attend meetings as required. Implement opportunities for quality Team Building. Ensure that all associates comply with the grooming and uniform standards Conduct development and performance reviews, identifying key personnel for further development and structured career pathing. Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively. Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation. Oversee the selection and appointment of new associates within the department. Conduct regular staff meetings to keep all associates informed. Participate in the Hotel “Manager on Duty” program. Ensure compliance with legislated heath and safety requirements within the workplace. Comply with all Corporate and Hotel Standards and Procedures. Promote by example the principles of “The Power of Service”. Actively promote a work environment, which cares for guests and associates alike. Ensure correct liquor licensing laws are abided by, paying particular attention to intoxicated guests and underage guests.It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.KEY COMPETENCIESLeadership skillsManagement skillsDelegation skillsOrganisational & time management skillsProfessionalismCommunication skills (written/verbal)InitiativeAssertivenessStrong Technical skillsTertiary QualificationGuest focusProblem solving