商务英语视听说作业(Unit1-6).docx

目录Scripts Unit 12Part II Listening and Speaking2Task 1 FAQs in job interview2Task 2 Inappropriate questions in job interview5Part III Language Focus6Part IV Viewing and Speaking8Video 1 Applying for the position of financial consultant8Video 2 Applying for the position of Sales Manager9Part V Case Analysis9Scripts Unit 210Part II Listening and Speaking10Task 1 How is your job?10Task 2 Describing jobs11Part IV Viewing and Speaking12Video 1 Introducing titles and responsibilities12Video 2 Do you like your job?13Scripts Unit 314Part I Warm-up14Part II Listening and Speaking16Task 1 Making a call16Task 2 Leaving a message16Part IV Viewing & Speaking16Video 1 Leaving a message16Video 2 You are hard to get hold of!17Scripts Unit 420Scripts Unit 522Task 2 Receiving visitors22Part IV Viewing and Speaking23Video 1 Going through customs23Scripts Unit 624Part II Listening and Speaking24Task 1 A presentation by an HR Manager24Task 2 Company profile of Oracle25Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewQ1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewIs that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you havent done your homework.Part III Language FocusName: Cai NingPersonality: serious-minded认真的; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years financial industry experience with several companies; two years experience in an investment bankQualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping and accounting proficiency in English.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantReasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales Manager1. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewers questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit “I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part II Listening and SpeakingTask 1 How is your job?v 1) I havent seen you for years.v 2) what do you do now?v 3) Im in the Research and Development Department.v 4) I knew youd do something very challenging and creative.v 5) I sometimes stay in the office after work to deal with unfinished tasks.v 6) I am still the accountant of that cosmetics company.Task 2 Describing jobs1) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8) customer satisfaction9) selecting, developing and managing10) cost-effective11) on time12) of good quality13) human and material resources14) training needs15) continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilities1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 2 Do you like your job?1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesLikesDislikesJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part I Warm-upGood afternoon. Today Im here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now Id like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents youll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Dont pretend you have understood when you havent. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, dont try to be funnyyou may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.Part II Listening and SpeakingTask 1 Making a callTask 2 Leaving a messageMessage NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. Its urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a message1. F F T T F2. Message 1) Will you tell him that weve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews were quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I wont be able to get to your company early on Saturday because of the rail strike. I probably wont arrive until that afternoon.Video 2 You are hard to get hold of!1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. Ill connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“Im afraid youve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Millers extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“Im very sorry, I didnt notice that. Ill put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“Its me againMs. Mandel. Im still having trouble getting through to Henry Miller Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,“Oh, Im terribly sorry for the trouble.”Scripts Unit 4Formal/ InformalSignal sentences1Formal*Good afternoon, Id like to call the meeting to order.* First of all, lets discuss2Informal*OK, everyone is here*So, why dont we start with3Informal* Right, you know why we are here.* Maybe we should do it like this4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to5Informal*Right, lets get down to business* I suggest we deal with that6Formal*Well, gentleman, its a pleasure to be here today*Id like to start with 1) Arrive at the meeting ahead of schedule. 2) Consider using a tape recorder. 3) Use a consistent format. 4) Follow the agenda. 5) Be concise. 6) List specific outcomes. 7) After the meeting, write a meeting report from your notes.F F F T F 1) To figure out the reason for the sales drop and the actions to be taken. 2) The salespeople are not very motivated. 3) No, because the sales quotas are pretty high. 4) He proposes to lower the quotas.Scripts Unit 5C B B C ATask 2 Receiving visitors1)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitors name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customs1) What is the purpose of Georges travel?George is travelling on business.2) How long is he going to stay?He will stay for about a week.3) Who has invited George to attend the trade fair?He has been invited to attend the trade fair by his business associates.4) What is in