酒店日常用英文.doc

-Wake-up Call Service.AA: Room service, can I help you?BB: Im going to Newyork early tomorrow morning. So I would liketo request an early morning call.AA: No problem, at what time would you like us to call youtomorrow morning?B6?B: At 6 sharp tomorrow morning, please.BB: By phone, please. I dont want to disturb my neighbors.A6A: OK. So we will wake you up at 6:00 tomorrow morning.AA: Hello, I would like to check in, please.BB: Do you have a reservation with us?AA: Yes, I booked a room here for tonight.BB: May I have your name, please?BB: May I see your passport, please?AA: Ok, here you are.B001B: We have Room 001 reserved for you.BB: Would you mind filling in his form, please?AA: All right.BB: Could you sign your name here, please?AA: Will that be all right, sir?BB: Yes, I hope youll enjoy your stay in our hotel.-1Good morning(afternoon , evening) , sir(madam)2How do you do?Glad to meet you .3How are you?Fine , Thanks . And you ?4Welcome to our hotel (restaurant , shop).?5Wish you a most pleasant stay in our hotel .6I hope you will enjoy your stay with us.I hope you are enjoying your stay with us.I hope you have enjoyed your stay with us.7Have a good time!8*hotel , front desk . Can I help you?*9Sorry , Ive dialed the wrong number .10May I speak to your general manager?Speaking.11Sorry , he is not in at the moment .Would you like to leave a message ?12Pardon.I beg your pardon.13Congratulations!14Happy birthday!15Happy new year!16Merry Christmas!17Have a nice holiday!18Wish you every success!:19Thank you (very much) .20Thank you for your advice (information , help)21Its very kind of you .22You are welcome .23Not at all.Dont mention it .24Its my pleasure .(With pleasure.)(My pleasure.)25I am at your service .26Thank you for staying in our hotel.27Im sorry .28Excuse me .29Im sorry ,Its my fault.30Sorry to have kept you waiting .31Sorry to interrupt you .32Im sorry about this.33I apologize for this.34Thats all right.35Lets forget it.36Can(May)I help you?Yes, please.37What can I do for you .38Is there anything I can do for you ?39Just a moment , please.40May I use your phone?Certainly.Yes, of course .:41Go upstairs/downstairs./42Its on the second (third) floor .43Excuse me.Where is the washroom (restroom, elevator)?This way ,please.Turn left /right./45Its in the lobby near the main entrance.46Its in the basement at the end of the corridor.47Mind/(Watch)your step.48Please be careful.49Please dont leave anything behind.50Dont worry.51Take it easy.52Please dont smoke here.53Goodbye.54See you late.55Good night .56See you tomorrow.57Goodbye and thank you for coming.58Goodbye and hope to see you again.59Have a nice trip!60Wish you a pleasant journey! Good luck!1Have you a reservation?2May I know your name and room number?3Here is your room key.4Please pay at the cashiers desk over there.5Are these your baggage?May I take them for you?6Housekeeping .May I come in?7Leave your laundry in the laundry in the laundry bag behind the bathroom door.8I hope Im not disturbing you.9One moment ,madam. Ill bring them to you right away .10Ill send for an electrician( doctor , )11Sit down , please .Here is the menu.May I take your order ,sir?12What would you like to have ,coffee or tea?13Would you like to have any wine with you dinner?14Service hours are:7:00a.m.to 9:00a.m.for breakfast.7911:30a.m.to1: 30p.m.for lunch.1116:30p.m.to 8:30p.m.for dinner.6815Here is the bill. Please sign it.1What kind of rooms(foods) would you like to have?2Here is a brochure of our hotel and tariff.3Well give you a 10%(ten percent ) discount.4Well offer tour guides complimentary breakfasts.5We accept your terms.6May I introduce myself?7May I present you a litter souvenir?8Lets drink to our friendship!9Let me propose a toast to the health of our guests!10Cheers!(Bottoms!)11How do you like Chinese food?12What do you think of our service ?13Thank you for your comments(compliment, suggestions).14Im afraid its against the hotels regulations.15In our hotel we dont accept tips.Its our pleasure to serve our guests well.Thank you all the same.16Im afraid youll have to pay for thedamage.17Thank you for telling us about it.Ill look into the mater right away.18Iassure you it wont happen again.19Please dont worry ,sir (madam)I; send someone up to your room right away.20I cant guarantee anything ,but Ill try my best.21What can I show you.22How do you like this fashion (color ,size ,design )?23The extr