coffee shop English.doc

Coffee Shop服务英语实战对话专业版2013-10-21点击右边 HOTELENGLISHScene 1 - Breakfast:S: Good morning, Welcome to Coffee Garden, Sir/Madam.What would you like to have?早上好，欢迎光临咖啡苑。您想吃点什么吗，先生/女士？C: I would like some eggs.我想吃一些鸡蛋。S: How would you like the eggs to be cooked, fried egg, scrambled eggs,poached eggs or boiled eggs,Sir/Madam?您要煎蛋，炒蛋，波蛋亦或煮蛋，先生/夫人？C: I would like fried eggs.我要煎蛋S: How would you like theeggs to be fried, sunny side up or over easy, Sir/Madam?双面煎还是单面煎？C: Sunny side up please.单面煎S: There are some condiments such as bacon, ham, sausage and mushroom,pepper,tomato, which would you like to serve your eggs?这里有一些配料如烟肉，火腿，肠仔，蘑菇，番茄和菜椒，您要哪些来配鸡蛋呢？C: Only mushroom please.就要蘑菇吧。S: Please wait a moment, it will be ready in a few minutes.请稍等，几分钟就好。C: Thank you.谢谢S: Your sunny side up fried eggs is ready, Sir/ Madam.这是您的单面煎蛋。C: Thank you.谢谢 S: Is there anything else Ican offer, Sir/ Madam?还需要点别的什么吗？C: No, thank you.不，谢谢。 Scene 2 - Breakfast:C: Please cook the eggs for me.请帮我做一份鸡蛋。S: How would you like the eggs to be cooked,fried egg, scrambled eggs,poached eggs or boiled eggs, Sir/Madam?您要煎蛋，炒蛋，波蛋亦或煮蛋，先生/夫人？C: I would like the eggs to be boiled.我要煮蛋S: How many minutes would you like your eggs to be boiled, Sir/Madam?请问煮多少分钟？C: 5 minutes.5分钟，煮老点。S: Would you like some bacon, sausage, ham or vegetable to serve the eggs?您要烟肉，肠仔，火腿或蔬菜来配鸡蛋吗？C: Please give me bacon, mushroom andtomato.请给我烟肉，蘑菇和番茄。S: Please wait a moment, or shall I deliever it to your table once it is cooked?请稍等，或者煮好后我帮您送到您的座位上好吗？C: Thank you, please.好的，谢谢S: My pleasure, Sir/Madam.很容幸。S: Here is your boiled eggs, 5 minutes,please enjoy, Sir/ Madam.这是您的煮蛋，5分钟，请慢用。C: Thank you.谢谢。Scene 3 - Noddle Station:S: What would you like to have, Yellownoodle, flat rice noodle,rice noodle or egg noodle, Sir/Madam?您想吃黄油面，河粉，米粉还是蛋面，先生/女士？C: I would like flat rice noodle.河粉。S:There are some variety of condiments for the noodle, such as braised beef brisket and tendon, pork knuckle, fish cake,., what would you like to have, Sir/Madam?有很多汤面的配料，如牛腩牛筋，猪手，鱼饼等，您选哪样呢？C: Please give me pork blood, beef ball andchinese lettuce.请放一些猪血，猪肉丸和青菜。S:Would you prefer light soup or hot soup, Sir/Madam?您要清汤还是辣汤呢？C: Light soup please.清汤。S: Please wait a moment, it will be ready ina few minutes.请稍等，几分钟就好。C: Thank you.谢谢。S: Here is your noodle soup, please enjoy,Sir/Madam.这是您的汤面，请慢用。S:Is there anything else I could offer, Sir/ Madam?您还需要点别的什么吗？C: No, thank you.不了，谢谢。Scene 4 - Carving Station:C: Excuse me, I would like some roast meat.打扰，我想吃点烤肉。S:There are roasted beef, fish and lamb, and there is roast suckling pig, what can I offer, Sir/Madam?有烤牛肉、鱼肉和羊肉，那边还有烤乳猪，您喜欢哪样呢？C: Which will be delicious?哪种比较好吃些。S: All of them are very delicious, if you dont like pork, would you be interested in the roasted lamb?都不错，如果您不喜欢猪肉的话，喜欢烤羊肉吗？C: No, I dont like lamb.不，我不喜欢羊肉。S: May I suggest roast fish to you? It is healthy, high protein but low fat.烤鱼怎么样，健康，高蛋白低脂。C: Thats great.好吧。S:It may take several minutes, shall I deliever it to your table once it cooked,Sir/Madam?可能需要几分钟烤。烤好后我帮您送到您的位子上好吗？C: Thank you.谢谢。S: You are welcome.不客气。 Scene 5 - Japanese Station:S:Good evening, Sir/Madam. Would you like some sushi and sashimi?晚上好，先生/女士。试一下寿司和刺身吗？C: Please give me three pieces of Sushiroll, and tuna sushi.请给我三个寿司卷，还有吞拿寿司。S:Certainly. Please enjoy your meal. May I recommend the sashimi to you?There are tuna, salmon, surf clam and octopus available, Sir/Madam?当然可以。请享用。我可以推荐一些刺身给你好吗？我们有吞拿鱼，三文鱼，北极贝和八爪鱼。C: Surf calm sashimi please.北极贝好了。S: All right. Just a minutes please.好的，请稍等。S: Here you are,Sir/Madam. Please enjoy your meal.好了，请享用。C: Thanks.谢谢。S:My pleasure, Sir/Madam?很容幸，先生/小姐。 Scene 6 - Seek for help:C: Excuse me.打扰一下。S:How may I help you, Sir/ Madam?有什么可以为您效劳吗？先生/女士。C:May I have a soup with vermicelli noodles?我想要一碗细汤面，行吗？S:I beg your pardon, Sir/ Madam. Could you please repeat once more?抱歉，您能再说一遍吗？C: I would like vermicelli noodles soup.我想要一碗细汤面。S: Im very sorry, Sir/Madam, I dont understand, just a moment please,I will call my manager to help you right away.非常抱歉，先生/女士，我听不懂，请稍等，我立刻叫我的经理来帮助您。 Scene 7 - Suggest:C: Excuse me.打扰一下。S:How may I help you, Sir/ Madam?有什么可以为您效劳吗？先生/女士。C:Do you have fish congee available?我想要一碗鱼片粥，有吗？S: I am sorry, Sir/ Madam. The fish congeeis not available at the moment, may I suggest the prawn congee, it is very delicious.How about having a bowl of prawn congee for you?很抱歉，鱼片粥暂时没有，要不要试一下虾粥，味道很不错。给您盛一碗？C: Thats right.很好。S:There are some condiments here, how about some spring onion?这里有一些配料，来点葱花好吗？C: Yes, please.好吧，来一点。 Scene 8 - Complaint:C: The soup has been cold.汤已经冷了。S: Im so sorry, Sir/ Madam. Ill change it for you immediately.很抱歉，先生/女士。我立刻帮您换。S:Here is your soup. Please be careful, Sir/ Madam. The soup is very hot. May I bring the soup to your seat?好了。请小心。汤很烫，我帮您拿到位子上好吗？C: Thank you.谢谢。Scene 9 - Complaint: C: I have told the cooks that I dont like bean sprouts for the noodle soup,but there is still some bean sprouts in it, why?我已经告诉厨师我不喜欢在汤面里放豆芽，但还是放了，为什么？。S:I am sorry, Sir/ Madam, I will make a new bowl of noodle for you at once.我感到很抱歉，先生/女士。我立刻给您重做一份。S: Here you are. Please enjoy the noodle,Sir/ Madam.好了。请享用.C: Thank you.谢谢。Scene 10 - acquire:C: Excuse me.打扰一下。S:How may I help you, Sir/ Madam?有什么可以帮到你的吗？先生/女士C: Would you please cut a piece of roasted beef for me? I dont like fat.你能切一片烤牛肉给我吗？我不要肥的。S:Certainly, Sir/ Madam. Would you like some sauce with the beef?当然可以，先生/女士。来点汁配牛肉吧。C: Yes, please.好的。C:Can you give me a little more sauce?能给我多点吗？S: Certainly, Sir/ Madam, please.当然，请。 Scene 11 - Sushi Bar:S: Good evening, Welcome to Nishimura restaurant, Sir/ Madam.We have many kinds of Sushi and Sashimi for your choice.欢迎光临西村日本料理，先生/女士。我们有很多种鱼生和寿司供您选择。C: I would like one portion of Tuna Fillet Sashimi.给我来一份吞拿鱼刺身。S: Certainly, Sir/ Madam. Please wait aminutes. Your sashimi is ready. Please enjoy your meal, Sir/ Madam.好的，先生/女士，请稍等。可以了，请慢用。C: Thanks.谢谢。C: My pleasure.很容幸。Scene 12 - Teppanyaki:C:What is your recomendation of today?今天有什么好介绍？S:Today the Japanese beef is very nice, and also live lobster andJapanese scallop. What would you prefer? Sir/ Madam.今天日本牛肉很好，还有游水龙虾，日本元贝。C: Please make the lobster for me.请来一份龙虾。S: Just a moment Please. Well, please enjoy,Sir/ Madam.请稍等。好了，请享用。S:How are the lobster, Sir/Madam?龙虾的味道还好吗，先生/女士？C:Very nice. Thank you. Would you fry some rice for me?不错，谢谢。我想要点炒饭。S: Certainly, Sir/ Madam. Wait a minutes,please. Please enjoy.当然，请稍等。请享用。C: Thanks.谢谢。S: You are welcome.不客气。Scene 13 - Robatayaki:C: I would like Salmon fish head.我想要三文鱼头盐烧。S: Im sorry, the Salmon fish head is notavailable at the moment.MayI recommend kampachi fish head? it is very fresh, Sir/ Madam.很抱歉，此时没有三文鱼头盐烧。我们的章红鱼头很新鲜，试一下，好吗？C: OK, give me one portion of Kampachi fishhead.好的，给我一份。S: Just a moment Please. Well, please enjoy,Sir/ Madam.请稍等。好了，请享用。C: Thank you.谢谢。S: You are welcome. Is there anything else you would like to have? Sir/Madam.不客气。还要点别的什么吗？C: No, Thanks.不，谢谢。Scene 14 - Food Station:S: How do you do, Welcome to XX,Sir/Madam. We have snack, noodles, delicious congee and delicate Chinese Dim Sum. What would you like to have?您好，先生/女士，欢迎光临xx，。这里有家乡小食，面，美味的各式生滚粥和点心，试一下吧。C: Please give me a bowl of Salty Cabbage with Pigs Tripes.请给我一碗咸菜胡椒猪什吧。S: Certainly, Sir/Madam. Please enjoy,Sir/Madam,May I suggest the fried Chinese Dim Sum for you? It is very delicious.好的，请享用。试一下我们的点心吧，味道很不错。C: Oh, the red rice dumpling looks find,please fried it for me.噢，帮我煎一份紫米糕吧。C:All right. Fried red rice dumpling. Please wait for 3-4 minutes and well send to you.好的，一份煎紫米糕，请稍等3-4分钟，煎好后帮您送到位子上。S: Thank you.谢谢。C: May pleasure.很容幸。Scene 15 - Palace Food Station:C: Please cook one bowl of noodle for me.我要一碗汤面。 s: Certainly, Sir/ Madam. We have several different flavor of soup and condiment,such as minced meat, mushroom; stewed beef and tenden; braised bl