amazon客服邮件.doc

亚马逊客户购买多种产品发邮件确认产品订单邮件模板Dear -Thank you so much for your great support on us.We have received your order of 把订单复制进去.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best regards亚马逊客户因购买的商品大小不合适导致退货的邮件模板Dear -Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best regards亚马逊卖家发错地址邮件模板Dear -Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best regards亚马逊卖家发货到达时间邮件模板Dear-Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best regards亚马逊卖家发货发货后要求买家写反馈的邮件模板Dear-Thank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.Have a nice day!Best regards亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板Dear -Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards亚马逊的商品被跟卖，发警告信的邮件模板。HellowWe have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN ：B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.Please send the confirmation to us after you remove the product as issued from your listing.If you do not comply with these demands, we will have no notice but to claim with seller performance department, which will seriously impact your Amazonselling privileges.Please handle and reply us as soon as possible, otherwise we will complaints and amazon.客户询问货物的tracking number或者有没有发货，给客户的回信邮件模板Dear Customer,Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.Best regards买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板Dear -Thank you for contacting us regarding your inquiry.Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if themerchandise is used or damaged visually.Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.We appreciate your cooperation.Best regards买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板。Dear customer,Sorry for disturbing you, we tracked your shipping. The shipping information may not update so prompt, could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards买家没有收到货，发邮件询问情况，回复邮件的模板：Dear customer,Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards产品被跟卖，发给卖家的警告信模板hellowe noticed that you hove listed these particular item with ASIN which are different from our products.You are against Amazons pllicy so we kindly request that you follow our instruction:Remove you offers from all product pages on A within 24 hours,and do not list items on XX product pages in the future.This is the last warning.if you dont comply with these demands,well have no choice but to file an official claim with the A Seller Performance Department,which will seriousl impact you Amazon performance .XXX买家下单未付款,发给买家催款邮件Dear X,We appreciated your purchase from us.However, we noticed you that havent made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.If you have any problems making the payment, or if you dont want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.Thanks again! Looking forward to hearing from you soon.Best Regards,(Your name)发货后超过5 天还未更新物流信息，让买家再等待Dear *,As we all know,its the busiest part of the shopping season and the logistics companies are running at maximum capacity.Your delivery information has not been updated yet,but dont worry-we will let you know as soon as an update is available.Thank you for your patience!4， 货物已经发出，但是没有跟踪信息Dear customer,Sorry for disturbing you, we tracked yourshipping. The shipping information may not update so prompt, could you pleasekeep your patience and wait for a few more days? We will keep tracking for you,any news we will inform you asap.Your understanding will be highlyappreciated.Best regards5， 客户没收到货物Dear customer,Sorry for disturbing you, we tracked yourshipping. The package is now on the way to your place(it is now reaching yourlocal post office).International shipping information may notupdate so prompt, usually it takes around 7-15 days for shipping. Could youplease keep your patience and wait for a few more days? We will keep trackingfor you, any news we will inform you asap. Your understanding will be highlyappreciated.Best regards6， 纠纷之货物在运输途中Hi my friend,Ive extended the deliverydate to protect your money and please help to close the dispute. Your parcel isin transit and please track it in the following link, thank you.As you know weve sent out the goods and itwill arrive your place soon, please help to close the dispute now. The disputeat this moment is really hurting me and my business. If finally you dont getthe goods, we promise to give full refund ,then you can reopen a dispute.Thanks so much for your kindlyunderstanding and support!Best regards7， 产品质量问题的纠纷Hi my friend,Thanks so much that you order in my store. Imsorry to hear that. Please send me a picture/video and let us know what wrongwith it, then we could solve your problem. If its defective in our products, wepromise to resend a new one or give a refund. Appreciating your kindlyunderstanding and support!Best regards8， 不沟通直接提纠纷且收货期限已过Hi my friend,Im so sad to see your dispute withoutcommunication. Id like to extend the delivery date but has expired. Please donot worry, your parcel is in transit and please track it in the following link,thank you. As you know weve sent out the goods and it will arrive your placesoon, please help to close the dispute now. The dispute at this moment isreally hurting me and my business. If finally you dont get the goods, wepromise to give full refund ,then you can reopen a dispute. Thanks so much foryour kindly understanding and support!Best regards9， 如何处理直接给差评的情况Hi my friend,I just got your feedback and so sorry for yourdisappointment. If you are not satisfied with our product, we could make refundto you, please contact us before bad feedback, I believer all the problems canbe solved through communication. Much appreciating your best understanding.We are honest seller, and our clientsshopping experience is important to us. Why not try solve your problem