



全文预览已结束
下载本文档
版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
Croft Hall Medical PracticeLocal Patient Participation ReportDate Published: 31 March 2013A description of the profile of the members of the PPG:15 ParticipantsOf which:11 Female4 Male1 Disabled6 Carers1 Ethnic Minority13 WhiteAge Ranges:1= 26 35 yrs, 4 = 36 45yrs, 3 = 46 55yrs, 5 = 56 64yrs, 2 = over 65yrsA description of what steps the Practice has taken to ensure that the PPG is representative of its registered patients and where a category of patients is not represented then what steps have been taken by the Practice in an attempt to engage with those patients:A number of poster campaigns with literature and response slips in the reception area and waiting rooms.Advertised on the website.Canvassing by GPs and reception staff.Despite our best efforts, we have not managed to recruit as many people as we had hoped. We did try very hard to get a representative sample of our patient profile. Unfortunately, a number of patients in various categories did not agree to do the questionnaire. We would have liked to recruit more male patients and will continue to encourage this.Comparative Profiles of Practice and PPG Practice Profile PPG Profile18-25yr s 8.9% 0% 26-35yrs 12.6% 7.1%36-45yrs 13% 28.6%46-55yrs 13.7% 21.4%56-65yrs 11.6% 28.6%65yrs 17.7% 14.3%Male 18yrs 43.8% 28.6%Female18yrs 39.42% 71.4%EthnicMinority 18yrs 1.6% 7.1%Although the profile of the PPG does not match that of our practice list, we are very pleased to work with the people who have put themselves forward for the PPG. We will continue to try and broaden the make up of the group over time.A description to be entered in around how the Practice and the PPG determined and reached an agreement on the issues which had priority within the Local Practice survey:We e-mailed a proposed survey to all members of the PPG. Unfortunately, we did not receive many responses regarding the proposed survey. Some of the comments received were as follows:“The survey was satisfactory in that it gave one the chance to comment individually as well as answer specific questions”“I am sure the responses would on the whole prove what an excellent practice Croft Hall is”.A description of how the Practice sought to obtain the views of its registered patientsWe have used the 2012-13 GPAQ v3 questionnaire. This was completed by patients attending the surgery and e-mailed to members of the patient participation group.We took a representative sample of patients attending the surgery and asked them to complete the updated survey. We looked at the results of both questionnaires to prioritise any issues that came up.A description of how the Practice sought to discuss the outcomes of the local survey and the Practices action plan togetherThe outcomes being e-mailed to the patient participation group for their opinions. A description of the findings or proposals that arose from the local Practice survey and what can be implemented and if appropriate reasons why any such findings or proposals should not be implementedPPG = Patient Participation Group PAS = Patients attending SurgeryHow easy is it to book ahead in your Practice50% found it fairly easy or very easy and 50% not at all easy - PPG81.25% found it easy or very easy PASHow quickly do you usually get seen by a particular doctor 100% rated Good Very Good - PPG78% rated Good Excellent - PAS How quickly do you usually get seen by any doctor100% rated Very Good Excellent PPG84.4% rated Good Excellent PASIs your GP Practice currently open at times convenient to you100% - Yes - PPG83.67% - Yes PASHow would you describe your GP surgery100% rated Very Good Excellent - PPG91.66% rated Very Good Excellent - PASA summary of any evidence including statistical evidence relating to the findings or basis of proposals arising out of the local Practice survey:Comments from Patient Participation Group“I normally try hard to see the Doctor I am registered with. This avoids new Doctor(s) having to go through all my history and me having to ensure I have given all the facts necessary. Dr. has a very pleasant approach to patients and is therefore sought after by people who are not actually registered with him. This makes it difficult to see him quickly as the government says people should be able to see the doctor of their choice.”“Effective and efficient which helps to relieve stress when one feels anxious always feel “better” after speaking with my GP”.Comments from Patients attending Surgery“The ladies that draw blood are amazing and kind. The Receptionists are very helpful, I am never left holding and I dont feel rushed off the phone”.“It can be difficult sometimes to get through on the phone at 8.30am and then frustrating after several attempts to discover all appointments are booked for that day, otherwise generally very satisfied”“Overall I am very pleased to be at this surgery. The receptionists are very helpful and Doctors and Nurses are very attentive. I just wish they werent so busy”.“All staff are very polite and professional”.“This is a very good Practice, the Doctors are excellent. Thank you”.“Although sometimes difficult to get through on the phone but always get an appointment. Very helpful and all staff very friendly”.A description of the action which the Practice and the PCT intend to take as a consequence of discussions with the PPG in respect of the results, findings and proposals arising out of the local Practice survey. If this is the second year of the scheme detail here any changes and issues since the 31st March 2012 local patient participation report was completed.We do try to be adaptable with the appointments we offer to meet the ever increasing demands of Primary Care. We have increased the number of appointments available for each GP and monitor on a regular basis. We only book locums when it is absolutely necessary and try to cover all surgery absences in-house.We have changed our appointments system for a trial period to make more same day appointments available in order to see more patients on the day they contact us.We have increased access to telephone advice from GPs.We are happy with the results of both surveys and are striving to continue to maintain this lev
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 产品签约合同标准文本
- 仓库版合同样本
- 中药送药服务合同标准文本
- 产品开发顾问合同标准文本
- 促成居间合同样本
- 修路征地合同标准文本
- 共同投资买房合同范例
- 手术室护士工作总结
- 2025届河北省保定市唐县一中高三二诊模拟考试化学试卷含解析
- 住院部管理工作的规划与实施计划
- 关键考察点:专升本思政试题及答案
- (转文字)福建省部分地市校2025届高中毕业班3月质量检测卷
- 行政事业差旅费报销培训
- 光荣院建设可行性研究报告
- 2025年河南航空港发展投资集团有限公司社会招聘45人笔试参考题库附带答案详解
- 2025届江苏省苏州市九校高三下学期2月联考地理试题及答案
- 2025年河南经贸职业学院单招职业技能测试题库完整版
- 2025年河南经贸职业学院单招职业技能测试题库往年题考
- 企业电动叉车充电安全管理办法
- 电线电缆安全生产培训
- 2025年北京科技职业学院高职单招职业技能测试近5年常考版参考题库含答案解析
评论
0/150
提交评论