ppt图表素材.ppt

,web agency service domain,web building,web solution,web consulting,web ci web design web application,e-business consulting market analysis,e-marketing,e-crm,e-marketplace,scm,supplier,customer,supplier,customer, , order fulfillment ,e-business value chain,consulting,marketing,contents,flash,design,coding,cti,ums,mailing,server,d/b,creative,interaction,system,ebiz integration,strategy,sopping,ecrm,irm,voc/ rms,e- learning,interactive full service, ebiz, ,esolution,ebiz sector & solution, esolution ,life,system,information,communication,techno village,/,/,/,/, / / ,/,mail+sms+fax+, , , db, ,/,ebiz total service,ebiz strategy,ebiz operation,ebiz consulting,planning,contents,solution,ebusiness integrator,ebiz building,marketing,ebiz total service,ebusiness transformation,supplier,supplier,supplier,stockholder,employees,on-line,off-line,scm erp ips,ecompany,eip/kms/gw,irm/rms/prm,website crm/cp,partners,customer a,customer b,customer c,supplier a,supplier b,supplier c,ebiz consulting,ebiz solutions,ebiz integration,ebiz solutions & service,internet area bsp area si area ni area,pacs,erp,crm,eip,mailing,b2emall,integration developers,web service,enterprise solution,business fields : si development & solutions,零 碳 现场观众,零 碳 城市照明,中电能 全额投资,中电能 技术支持,零碳大运会,零 碳 运动场馆,零 碳 大赛奖牌,零 碳 参赛运动员, data integration,enterprise crm,ecrm,data warehousing/integration,transaction data,customer profile,ebiz total service,web log data,data base,sm mu,si mu,ni mu,r&d mu,ebiz total service, ,e-crm,service,sales,crm data warehousing/integration,sms channel,web fax channel,email channel,web site channel,post channel,consumer,investor,purchaser,analyst,the press,club,marketing,customer interaction platforms interaction management infrastructure,customer communications,e-mail,edms,gw,kms,2( ),erp,1 ( ),crm,scm,e-planning,office management system,ecrm,wcms,irm/prm,mailing,mes,cti,pabx,ibs,network integration automation system enterprise network,crm/dw,eip/ekp,erp/scm,gw/kms,si consulting si development si management,web consulting web development web management,ni area,si area,web si area,ebiz solutions & service,web si area si area ni area system area,dw/e-crm / crm,e-marketplace,scm,els,gw/kms,erp,cms,management & business,b2b,marketplace,ips,eip/ekp,pms,partner & supplier,customer,b2e,b2c,b2m,ebiz sector & solutions,2004 , ,consulting,esolution,2004,web building,web integration publishing db generation,web design,innovation,operation,optimization,business & it strategy,supply chain execution,ebiz enterprise management,si area ni area solution area sm area internet area r&d area consulting area,si business area,si consulting si development si management n/w management new technology,network integration - network consulting - network integration - network management,crm,forecasting, opportunity management, configuration, generation ,forecasting, customer care spare management ,forecasting personalization campaign management marketing encyclopedia,erp,cms,scm,eip,estrategy,solution & service - si development & solutions,marketing,sales,services,one-stop service,10%,10%,5%,5%,bsp,it consulting it development it management n/w management new technology,wireless internet,web contents,web mailing,web si,ebiz solutions & service,bsp area internet area si area ni area consulting area,bsp mu : (business service provider management unit),internet area bsp area si area ni area,55%,15%,20%,10%,ebiz solutions & service,consulting for ebiz estrategy consulting. emanagement consulting ebusiness restructure consulting e-crm,e-marketing consulting,e-solution/ e-infra/ e-infra,si consulting & management,network integration / automation system,it development & management,e-business perspective,ebiz consulting,e-marketing & promotion,ecreative & contents,ebiz si & solutions,ebiz service domain,ebiz total service,e-crm function,e-customer relationship management,e-crm,e-crm,adaptation,analysis,data gathering,ebiz solution analysis _e-crm, / , ,46%,22%,19%,source: executive issues survey ceo global business study,the alexander group, incorporated, , , , ,7%,6%,summary, ?,ceo , ,1 2 3 4 / 5 restructuring 6 7 (globalization) 8 9 (geopolitical) , ,1 2 3 4 5 6 7 restructuring 8 (globalization) 9 (value-added supplier relationships), ,1. ,5. , , ,4. ,3. ,2. ,1. , ( ) ? ?, site ?, site site ( , ) ?, / ? ?, ? ?, ,ecrm,e-crm , 2,1,2,3,90 , : 60% ( 80 90% ), , : 40%, , 2,3. ,2. ,4. ,5. ,6. ,1. , 2, , (), / , : 100 / : 10, / (), , , , ,- , , ,: ,5 ,strategy,contents,solution,brand a,brand b,() ,ebiz , , ,brand c,summary,- ,integration branding & identity,off-line on-line business wcms e-crm ,1. 7 ( ) 2. web solution ,off line business on line business ,vision,mission,planning,1. summary,- ,supplier,customer,ecompany,e-business sector & solutions,partner,stockholder,employee,ips scm,irm prm,e-marketing,gw+kms edms,buy side,sell side,erp eip,e-business solutions,customer,partner,shareholder,employee,sales team,system team,consulting team,si mu,network team,automation system team,enterprise network team,ni mu,ebiz,crm,eip,r&d,ebiz collaboration network,website strategy,site e,site b,site h,site f,site a,site g,e-biz transformation,as is,to be,site c,site d,strategy and implementation,e-shopping,information,ebusiness,business function & strategy,himart,2. ., , , , ?,publish,interact,transact,integrate,customer information access hse communication,customer and technical support supplier relationship management,electronic order to cash electronic procurement supplier bidding & selection,integrated planning and forecasting integrated plant management,: ,e-business _fulfill demand,proposal,- web site system ,web site, 2003, 2004,eip,e-biz si,web si,web, 2005,ebiz planning ebiz integration e-package/solution e-learning solution e-total marketing,web identity web contents web promotion web applications,web si planning web system integration sms / efax / mailing ecrm / irm / cms e-marketing(prm),web si & esolution,e-biz total solution,ebiz value,ebiz transformation,e-business ,convergence,industry transformation,value chain integration,channel enhancement, : pwc,ebiz transformation,solution development,30%,60%,30%,60%,customer,customer,supplier,supplier,loyalty,system integration,ecrm irm prm,solution development,application,web db integration mobile application customer integrated,home page,system,solution,e-branding web style guide on-line marketing,db/web server multimedia server wireless/security,e-crm e-marketing wcms .,e-business transformation,marketing innovation,channel innovation, , ,eoffice solution planning, , , ,() / ., , ,45%,15%,5%,35%, .,kms,eis,edms,scm,crm,non-formal information,enterprise knowledge/information portal,ekp-eip,solution & service - si development & solutions,gw,erp,how convenient would it be, if we can view all the numerous information scattered on the internet, such as intranet, groupware,(erp),(crm),(scm) gathered in single screen?,ebiz solution,ecrm,2003,2004,2002,sms,cms,pms,eip,erp,scm,electronic decision making,e-mail,e-board,schedule management,mis,name card management,career management,human relationship management,survey,messenger,gw eagleoffice,solution & service - eagleoffice,defense defense, the agency for national security institution etc.,finance bank, insurance, security, credit card, investment trust etc.,chemistry petrochemical, heavy chemical/ explosive/energy etc.,service distribution /service/leisure/ educational institution etc.,public sector government organization/ government investment institution etc.,industry machine, construction, assembling, equipment etc.,si mu business fields,business fields : si mu,company organization,company,organization,ebiz solution,consulting,internet biz,system,solution mu,r&d mu,planning mu,infra mu,organization,planning & public,supporting team,president & ceo,cs team biz 1 team biz 2 team biz 3 team,sales 1 team sales 2 team si system team si develop team,sales 1 team sales 2 team automation team network team,consulting 1 team consulting 2 team consulting 3 team,ebiz team solution team,si mu,infra mu,consulting mu,r&d mu,bsp mu,organization,how to reach online user and provide customised in-depth product information?,how to sell products and process orders over the web?,what are new offerings, unique to the web?,how to revolutionise business models and shift value creation?,product/service innovation,business model innovation,marketing innovation,channel innovation,source : arthur d.little,ebusiness perspective,( e-business ),channel enhancement,value chain integration,convergence,industry transformation, , win-win, (: ) , , ,: pwc, ebusiness ,web si - web si consulting - web applications - web solutions,e-biz / m-biz - e-biz consulting - e- biz integration - e-biz solutions,e-biz total - e-total consulting - e- biz total integration - e- biz total solution,business value,100,250,300, , ,120,400,700,degree of innovation, , ,web build - web planning - design/component,web build - web planning - design/component,web si - web si consulting - web applications - web solutions,e-biz / m-biz - e-biz consulting - e- biz integration - e-biz solutions,e-biz total - e-total consulting - e- biz total integration - e- biz total solution,business value,100,250,300, , ,120,400,700,degree of innovation, , ,44.9%,2.3%,9.4%,15.9%,15.4%,12.3%, , , ,: ,ebiz service & solutions,10%,15%,20%,55%,2004,web service & solution,ebiz consulting,si service & solution,network integration,50%,15%,10%,10%,15%,30%,20%,30%,7%,10%,5%,scm cms erm erp kms hrm,scm (supply chain management),2004,2003,erm (enterprise resource management),si development & solutions, it. , : , it , it ,10 20 50 100 100 ,100 (845 ),10 (4,159 ),5 10 100 200 200 , ,30%,30%,40%,50%,( : %),cms,gw/kms,pms,scm,100 80 60 40 20 0,solution ,1,2,3,4, ,946,973,989,1,078,1,110,1,195,1997,1998,1999,2000,2001,2002,4,000 3,000 2,000 1,000,(),(/),: ,450 400 350 300 250 200 150 100 50 0,(:),: ,2004 1 ,10,000,20,000,solution,(21,626),(18,122),(9,807),(7,984),(7,467),(10,266),(14,073),(7,810),erp crm/dw kms/gw edms wcms mailing community b2b fax,(: ),50%,100%,solution,erp crm/dw kms/gw edms wcms mailing community b2b fax,97%,87%,75%,52%,55%,75%,65%,100%, ,2002,2003,2004,2005,2006,product,( : ),5,000,6,800,5,500,8,000,6,500,5,500,extension,front end,back end,b2c / e-community / cyber ir web business / e-marketing,system (hw) / network(lan,wan) solutions / applications, ,9,000,5,000,4,500,7,500,2004 ,:,1999,2000,2001,2002,2003,2004,2005,2006,2007,(: ),:924 :742,61,166,195,238,369,611,924,1337,350,551,538,543,561,645,742,862,1,007, _ ,1,300 1,200 1,100 1,000 900 800 700 600 500 400 300 200 100, it ,228,24,20,41,59,67,40,52,134,174,73,137,228,310,162,2,6,10,117,166, , , :16%, :16.6%,: kisdi,400,1,000,9 it , , ,s/w, soc, ,tv,post-pc,s/w,2002,2007,2002,2007,2004 ,(:),2003,2004,2005,1,000,500, ,1,500,20%,12%,600,400,300,500,1,000,15%,2003,it ,it,100 90 80 70 60 50 40 30 20 10 0,240 200 160 120 80 40 0,143,1,2,3,4,5,6,7,8,9,10,11,133,154,157,147,157,154,153,171,190,186,it,(:)