饭店英语口语短语资料.doc

Bar Service在酒瓶上, 常常可看到以下标记及其含义:E Especial 特制的 P Pale 淡色的F Fine 优良的 X Extra 特别的V Very 十分 X.O. Extra Old 特酿C Cognac 可涅克 O Old 年代久的S Superior 上好的 斟酒的顺序 女士优先,客人优先,主人最后如果顾客选用了多种酒,一般顺序是:红葡萄酒(客人入座前)白酒啤酒Cocktail 鸡尾酒Brandy 白兰地酒Scotch 苏格兰威士忌Irish 爱尔兰咖啡(掺威士忌和浓奶油的热咖啡)Gin 杜松子酒琴酒Vodka 伏特加酒Liqueur 利口酒(甜酒)Scotch on the rocks 加冰苏格兰威士忌 Tips1. 中国名酒简介1) 茅台酒(Mao Tai):被誉为“国酒”,因产于贵州的茅台镇而得名2) 五粮液(Wu Liang Ye):以高粱糯米大米小麦和玉米为原料,产于四川宜宾3) 泸州老窖(Lu Zhou Lao Jiao):产地四川泸州4) 古井贡酒(Gu Jing Gong Jiu):取古井之水酿造,明清两代列为贡品,因而得名产于安徽毫州5) 剑南春(Jian Nan Chun):产地四川绵阳市6) 董酒(Dong Jiu):产地贵州遵义,因厂址坐落于董公寺而得名7) 汾酒(Fen Jiu):产地山西汾阳市杏花村8) 黄酒(Yellow Wine):著名的黄酒有:浙江绍兴加饭酒浙江状元红(女儿红)福建龙岩沉缸酒山东即墨老酒上海蜜清醇竹叶青和花雕酒 Check Out信用卡相关用语: issuing bank 发卡银行annual fee 年费credit line/limit信用额度interest rate 利率monthly statement 月结单balance transfer 信用卡余额代偿available credit line/limit 可用信用额度APR=annual percentage rate 年利率activate a card 开卡reward program 积点回馈point 红利积点cash advance 预借现金 信用卡的种类:affinity card 认同卡platinum card白金卡student card 学生卡preferred card / gold card 金卡value card 储值卡classic card 普卡co-branded card 联名卡supplementary card 附属卡debit card 转账卡charge card 签账卡cash advance card 现金卡corporate card 商务卡公司卡Tips 常见的信用卡 Credit CardAmerican Express Card 美国运通卡 International Dinners Club Card 大莱俱乐部卡Master Card Card 万事达卡 International Great Wall Card 长城卡Visa Card 维萨卡Greeting the GuestsTips1. Showing the Way for the Guest 为客人指路 turn left/right 向左/右转on your left/right 在您的左边/右边opposite to. 在对面next to 在旁边behind 在后面in front of 在前面on the ground/second floor 在一楼/二楼at the corner 在角落far from here 离这儿很远be nearby 在附近go straight 一直走go through 穿过go east/west/south/north 向东/西/南/北go along.till you see. 沿一直走到go down/up the stair 沿楼梯向下/上 IntroductionHotel organizationRoomsFront officeReceptionReservationOperatorBell serviceBusiness centerDuty managerHousekeepingRecreation and relaxationF&BRestaurantKitchenBarRoom service AdministrationPersonnel & trainingFinance and AccountingSales & marketingPurchasingSecurityPublic relationsEngineeringHotel staffRoomsGM (general manager)Assistant general managerAssistant managerSecretaryReceptionistSupervisorCashierReservations clerkShift leaderOperator (day/night shift)Captain (bell captain)Interpreter /translatorRoom maidLaundry workerCleaning staffLifeguardBarberMasseuse/ masseurHairdresser/ hair designer/ hairstylistDisk jockey (DJ)Event coordinator F & B Host / hostess Waiter / waitress Head waiter Busboy Chef Assistant chef Cook Kitchen assistant Dish-washer Bartender Musician Day shift staff Administration ( Back office) Director Assistant Clerk Accountant Chief accountant Deputy director Marketing specialist Sales representative Security guard Technician Mechanic Repairman Plumber P. R. Specialist Spokesperson Types of rooms single room A room for one person with one single bed twin room A room for two people with two single beds double room A room with one large bed for two people suite A room with a living room and a bedroom conference room A room used for meetings banquet room / ball room A large room used for meetings or social events Hotel facilities guest room restaurant bar coffee shop dance club shopping arcade flower shop exercise room swimming pool Lobby business center barber shop beauty salon spa sauna bell desk concierge safety-deposit box valuables valet parking laundry service travelers check currency exchange tax credit card Laundry Service洗衣专业词汇一干洗 (Dry Cleaning)一般干洗 Dryclean 专业干洗 Professionally Dryclean以干洗为最佳 Drycleanning Recommended不可用蒸汽 No Steam干洗过程中不可加水分 No Water in System二水洗 (Washing)可机洗 Machine Washable 不可水洗 Do not Wash手洗 Hand Wash 冷水洗 Cold Wash温水洗 Warm Wash 热水洗 Hot Wash不可拧干 No Wring / Do not Wring 不可拧绞 No Twist / Do not Twist温水清洗 Warm Rinse 冷水清洗 Cold Rinse不可脱水 No Spin / Do not Spin 不可浸泡 Do not Soak三 漂白 (Bleaching)需要时漂白 Bleaching When Needed不可漂白 No Bleach / Do not Bleach只可用非氯性漂白剂 Only Non-Chlorine Bleach四 干衣 (Drying)滴干 Drip Dry 避热挂干 Line Dry away from Heat挂干 Line Dry 用烘干机烘干 Tumble Dry阴凉挂干 Line Dry in Shade五 熨烫 (Ironing and Pressing)热熨烫 Hot Iron温熨烫 Warm Iron低温熨烫 Cold Iron不可熨 Do not Iron反面熨 Iron on Wrong Side用蒸汽熨烫 Steam Press / IronRoom CleaningBackground Information客房状态种类1.住客房(Occupied):住店客人正在使用的客房,简称:OCC2.空房(Vacant Room):打扫完毕,待租房,简称:VAC3.走客房(Check Out):待打扫完毕后,可租房,简称:C/O4.待修房(Out of Order):内部整修,不可出租房,简称:OOO5.保留房(Blocked Room):预留给他人,不可出租房,简称:BR客户基本信息 客人姓名 Guest Name登记编号 Code联系电话 Telephone Number联系地址 Address入住人数 Number of Guests入住时间 Occupation Time 客户要求房间种类 Room Type房间数量 Room Number价格标准 Price折扣优惠 Discount房间要求 Room Demand房间布置 DecorationsShowing RoomDialoguesBackground Information一 客房部各班组1. 宾客服务中心(Guest Service Center)2. 客房楼面卫生(Floor)3. 公共区域(Public Area)4. 被服室(Linen Room)5. 洗衣房(Laundry Room)二 “金钥匙” (Les Clefs Dor) “金钥匙”是一种“委托代办”(Concierge)的服务概念在现代酒店业中为客人提供全方位“一条龙”服务的岗位上的代表人物就是他们的首领“金钥匙”,“金钥匙”(Les Clefs Dor)通常身着燕尾服,衣领上面别着一对交叉的“金钥匙”微号,“金钥匙”的服务哲学尽管不是无所不能,但一定要做到竭尽所能Table Reservation一 餐厅简介 The Introduction of the Restaurant 餐厅简介通常包括下面几方面的内容:name of the restaurant 餐厅的名字location of the restaurant 餐厅的位置size and setting capacity 大小及餐位数decoration and furnishings 装潢及布置type of food and drinks served 餐饮质量type of guests 顾客定位price of food and drinks 餐饮价位service and atmosphere 服务及环境summary and recommendation 总结及推荐 二 预订登记要素1.客户基本信息guest name 客人姓名code 登记编