英语商务邮件范文.doc

邮件范文 1. Dear Mr./Ms, Mr. John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m. about the opening of a sample room there.Please let us know if the time is convenient for you. If not, what time you would suggest. Yours faithfully, 尊敬的先生/小姐 我们的总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于六月3日下午2：00点拜访您。 请告知这个时间对您是否方便。如不方便，请建议具体时间。 您诚挚的 Back to Top Dear Mr. / Ms, Thank you for your letter informing us of Mr. Greens visit during June 2-7. Unfortunately, Mr. Edwards, our manager, is now in Cairo and will not be back until the second half of June. He would, however, be pleased to see Mr. Green any time after his return. We look forward to hearing from you. Yours faithfully, 尊敬的先生/小姐 谢谢来函告知我方六月2-7日格林先生的来访。不巧，我们的总经理艾得华先生现正在巴黎，到六月中旬才能回来。但他回来后愿意在任何时间会见格林先生。 希望收到您的来信。 您诚挚的 Back to Top2. Dear Mr/Ms, I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday, (October 5-9). I should like to call on you to discuss our new monitor. Would 0930 hours on Tuesday, October 6 be convenient? I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me. If the day is not convenient, will you please suggest another. Yours faithfully 尊敬的先生/小姐 我是达拉斯W/P电子公司的代表，将于下周一到周五（10月5-9日）住留昆明。我乐于请您商讨我们新的显示器。星期二即10月6日上午09：30是否方便？ 从周二，即9月29日，我将住在北京的长城宾馆，直到周六，即10月4日，在那会有通知给我。如商讨日期不方便，请另外建议。 Back to Top Dear Mr/Ms, Thank you for your letter of September 26.We shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable. We will be happy to meet with you at 9:30 a.m. on Wednesday, October 7, if the time is convenient for you. We look forward to meeting you. Yours faithfully 尊敬的先生/小姐 我们将很高兴与您会面并与您商谈新的显示器，但10月6日不太合适。如方便的话，我们愿在10月7日与您会面。 期待与您见面。 您诚挚的 Back to Top3. Dear Mr. / Ms, I am at present in Hamburg visiting the harbour with a view to making known our new type of container for use in Europe. I shall be in Antwerp on Wednesday, 4th June, and should like to call on you at 2.00 p.m. on that day. If I do not hear from you to the contrary, I shall assume that it will be convenient for me to call at that time. Yours faithfully 尊敬的先生/小姐 我现正在汉堡参观港口，以让欧洲了解并使用我们的新型集装箱。 星期三即六月4日，我将到安特卫普，我会于当天下午2：00打电话给你。 对此约定如不来信，我将认为于这个时间打电话是方便的。 您诚挚的 Back to Top4. Dear Mr. / Ms, Mr. Jack Baron, our personnel director, has asked me to acknowledge your application for the post of accountant and to ask you to come to see him on Friday afternoon, 5th July, at half past two. I will appreciate your letting me know whether you will be able to come. Yours faithfully 尊敬的先生/小姐 杰克巴伦先生，我们的人事主任，让我向你申请会计职位表示感谢，并请你于7月5日星期五的下午两点半来见他。 是否能来，请告知，多谢。 您诚挚的 Back to Top Dear Mr./ Ms, Thank you for your letter of yesterday inviting me to come for an interview on Friday afternoon, 5th July, at 2:30. I shall be happy to be there as requested and will bring my diploma and other papers with me. Yours faithfully 尊敬的先生/小姐 谢谢昨日来信通知我面试，我将于要求的7月5日，周五下午两点半到达，并带去我的证书及其它书面材料。 你诚挚的 信息查询Request for Information 信息查询回复样本尊敬的 Charles Aznavour 先生：您 7 月 16 日的查询现已收到。得知贵公司对我们的产品有兴趣，.深.感荣幸。我们已通过 DHL 给您邮寄了我公司最新的产品目录以及一些常用原料的样品.。 很抱歉未能寄上全套样品，但保证我公司的产品质量确实如您所期.。我公司业务部经理 Angela Wang 女士将于下月到法国出差，希望到时能与您面谈并奉上全套产品样品。相信看了这些样品之后，您也会同意我们的产品用料考究、质量上乘、工艺精良，能吸引最挑剔的买家.。除了您查询的产品以外，本公司还生产品种繁多的小机具。贵公司若感兴趣，可浏览我公司网页.： /deselec.co期待您的订单.。顺祝商祺.，陈国玉，总经理达尼米克出口上海电子有限公司/deselec.coSample reply to an RFIDear Mr. Charles Aznavour,Thank you for your inquiry dated 16 July. We are pleased to hear that you are interested in our products.We have sent you a copy of our latest catalog by DHL, together with samples of some of the materials we regularly use in manufacturing of our products.I regret to say that we cannot send you the full range of samples. You can be assured, however, that our productsare of the quality you expect.Mrs. Angela Wang, our Sales Manager, will be in France next month and would be pleased to visit you. She will have with her a wide range of our products.When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.We also manufacture a wide range of widgets in which you may be interested. You can find a full illustration of them in our online catalog at /deselec.coWe look forward to receiving an order from you.Yours sincerely,Chen Guo Yu, General Manager Dynamic Exports Shanghai Electronic Co., L/deselec.co23Sample reply to an RFIDear Mr. Errol Garner,Thank you for your enquiry dated 2 October. In response, we would like to make the following offer, subject to our final confirmation:Product: Steel screwsSpecifications: As per the attached listPacking: Loose in boxes of 5 kg netQuantity: 100 boxesPrice: As per the attached list Shipment: January / FebruaryPayment: Confirmed, irrevocable letter of credit payable by draft on sight to be opened 30 days before the time of shipmentUnder separate cover, we have sent you samples of various sizes, our catalog and price list.If you find our offer acceptable, please e-mail or fax us for confirmation. Yours sincerely,Chen Guo Yu, General Manager Dynamic Exports Shanghai Electronic Co., L/deselec.co信息查询回复样本尊敬的 Errol Garner 先生：贵公司 10 月 2 日查询函已收悉。以下报价需在本公司确认后，方为有效.：产品名称： 钢质螺丝钉 规格： 详见附件 包装： .散装，每盒净重 5 千克. 数量： 100 盒 价格： 详见附件 交货期： 1 月.份/ 2 月.份. 付款方式： .不可撤销保兑信用证，应于装运日期前 30 天开具，见票即付我们已分别寄出各种型号的产品样品、产品目录和价目表.。如贵公司接受上述报价，请尽早通过邮件或传真落实订单为盼.。顺祝商祺.，陈国玉，总经理达尼米克出口上海电子有限公司/deselec.co45Inability to supply requested productDear Mr. Roy Hamilton,Regarding your e-mail dated 12 August and ours of today concerning the supply of black silk.As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to meet your demand as requested.We assure you, however, that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.Yours sincerely,Chen Guo Yu, General Manager Dynamic Exports Shanghai Electronic Co., L/deselec.co无法供货尊敬的 Roy Hamilton 先生：贵公司 8 月 12 日的邮件已收到，现就有关黑色丝绸供货问题予以答复.。您或许已经知道，自去年以来，上述货品的需求量极大。本公司该产品订单已满，所以暂时无法满足贵公司的要求.。但是，一旦有新货源补充，本公司定当即时与贵公司联络。若贵公司客户需要其它丝绸产品，亦请告知.。顺祝商祺，陈国玉，总经理达尼米克出口上海电子有限公司/deselec.co67Offering a substitute productDear Mrs. Joyce Goga,Thank you for your e-mail inquiry dated 23 September for the double-side PCB DSG31.We appreciate your efforts in marketing our products and consequently regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer, without delay, the following material as a close substitute; Double-side PCB DSG18, US$_ per meter, FOB Shanghai, including your commission of 2%.Please visit our catalog at /deselec.co for more information on this item. If you find the product acceptable, please e-mail us as soon as possible. Yours sincerely,Chen Guo Yu, General Manager Dynamic Exports Shanghai Electronic Co., L/deselec.co建议提供.替代.品尊敬的 Joyce Goga 女士：贵公司 9 月 23 日有关 DSG31 型双面印刷电路板的邮件查询已经收到，多谢来信.。我们感谢贵公司积极推广我们的产品，但因目前该产品需求极大，我公司现无法满足贵公司的要求，对此我们深感遗憾.。 但是，我公司希望借此机会，向您提供以下替代产品：DSG18 型双面印刷电路板，可立即发货，每米_美元，上海离岸价，其中已包括贵公司 2% 的佣金.。请浏览 /deselec.co .查询该产品详情。若可接受，请尽快通过电子邮件联系我公司.。顺祝商祺，陈国玉，总经理达尼米克出口上海电子有限公司/deselec.co89Section 2 Request for Samples第二部分 样品索取Requests for Samples help buyers establish that your company can deliver the quality products that he is looking for.买家通过索取的样品来判断您公司是否能提供其所寻找的优质产品.Sample reply to an RFS 12样品索取回复样本Ready to offer a sample, but require payment for shipping 14能提供样品，但需要对方支付运费Ready to offer a sample, but require a Certificate of Incorporation 16能提供样品，但需要对方提供公司营业执照Declining a buyers request 18拒绝买家的要求11Request for Samples样品索取Sample reply to an RFS Dear Mr. Graham,It is a pleasure to know of your continued interest in our products. The samples you have requested are now available and will be sent free of charge. We have sent the package via FedEx, with Airway Bill Number 8180-8713-0983. We hope you find these samples to your liking. We would like to reiterate that we accept customization of products to suit your requirements. Please do not hesitate to contact us for any further clarifications. We look forward to doing business with you.With best regards,Chen Guo Yu, General Manager Dynamic Exports Shanghai Electronic Co., L/deselec.co样品索取回复样本尊敬的 Graham 先生：非常高兴您对我们的产品依旧感兴趣。我们现已可以提供您要求的样品并免费寄送给您。我们已通过 FedEx 寄出样品，空运单编号是 8180-8713-0983。我们希望您能对这些样品感到满意，并再次说明，我们可根据您的要求定制产品.。如需了解更多信息，请随时与我们联络。期待与您合作.。顺祝商祺，陈国玉，总经理达尼米克出口上海电子有限公司/deselec.co1213Ready to offer a sample, but require payment for shippingDear Mr. Daniel,It is a pleasure to know of your continued interest in our products. The samples you have requested are now available. Samples are free of charge, but according to our companys policy, the customer must pay the shipping cost.Samples will be sent immediately as soon as the standard US$70 shipping payment is transferred to our account No. 009-334833299-2432 at Hong Kong & Shanghai Banking Corporation (HSBC) or when you provide us with your DHL, UPS or FedEx account number. Sorry for the inconvenience, I hope this little formality will not stand in the way of our future relationship.We hope you can understand our position and look forward to our future cooperation. With best regards,Chen Guo Yu, General Manager Dynamic Exports Shanghai Electronic Co., L/deselec.co能提供样品，但.需要.对方支付运费尊敬的 Daniel 先生：非常高兴您对我们的产品依旧感兴趣。我们现已可以提供您要求的样品。样品是免费的，但是根据公司规定，客户必须支付运输费用.。只要贵公司将 US$ 70 标准运费转至我公司在汇丰银行的帐户 009-334833299-2432 ，或提供您的 DHL、UPS 或 FedEx 帐号，我们会立即发送样品.。由此造成的不便，在此表示歉意。我希望这项小小的规定不会妨碍我们未来的关系.。希望您能理解我们的立场，期待我们未来的合作.。顺祝商祺，陈国玉，总经理达尼米克出口上海电子有限公司/deselec.co1415能提供样品，但需要对方提供公司营业执照尊敬的 Thornton 先生：得知贵公司对我们的产品有兴趣，深感荣幸。我们现已可以提供您要求的样品。样品是免费的，但是根据公司规定，客户必须提供公司营业执照.。只要贵公司将营业执照传真至我公司： (86-21) 5306-8969，我们会立即发送样品.。由此造成的不便，在此表示歉意。我希望这项小小的规定不会妨碍我们未来的关系.。希望您能理解我们的立场，期待我们未来的合作.。顺祝商祺，陈国玉，总经理达尼米克出口上海电子有限公司/deselec.coReady to offer a sample, but require a Certificate of IncorporationDear Mr. Thornton,We are pleased that your company is interested in our products. The samples you have requested are now available. They are free of charge, but it is our companys policy to request a Certificate of Incorporation.Samples will be sent immediately as soon as the Certificate of Incorporation has been sent to our fax number, (86-21) 5306-8969.Sorry for the inconvenience. We sincerely hope this little formality will not stand in the way of our future relationship.We hope you can understand our position and look forward to our future cooperation.With best regards,Chen Guo Yu, General Manager Dynamic Exports Shanghai Electronic Co., L/deselec.co1716Declining a buyers requestDear Mr. Andreano Chelentano,Thank you for your inquiry dated 25 March. We are always pleased to hear from a valued customer. I regret to say that we cannot agree to your request for technical information regarding our product. The fact is that most of our competitors also keep such information private and confidential.I sincerely hope that this does not inconvenience you in any way. If there is any other way in which we can help you, do not hesitate to contact us again. Truly yours,Chen Guo Yu, General Manager Dynamic Exports Shanghai Electronic Co., L/deselec.co拒绝买家的要求尊敬的 Andreano Chelentano 先生：您 3 月 25 日的查询已收到，多谢来信。我们十分重视您这样的尊贵客户，非常高兴能收到您的来信.。来信要求我公司提供我方产品的有关技术资料，我很抱歉不能满足您的要求，因为这类资料在业内被视为机密文件.。真诚希望不会因此对贵公司造成不便。如果需要我公司协助其它事宜，欢迎随时联系.。顺祝商祺，陈国玉，总经理达尼米克出口上海电子有限公司/deselec.co1819Section 3 Request for Quotation & Payment Terms第三部分 报价及付款条件Price increases and terms of payment are always sensitive subjects between buyers and suppliers.Always use tact and discretion.涨价和付款条件一直是买卖双方之间的敏感话题。处理时一定要机智谨慎.Explaining a price increase 22说明涨价原因Persuading a buyer to buy before a price increase 24说服买家在涨价之前下单Giving an opportunity to buy beforea price increase 26给买家机会在涨价之前下单Making a concession on price 28对价格做出让步Replying to a proposal to pay by a 30-day L/C 30答复用 30 天远期信用证付款的建议Replying to a request for direct terms of payment 32答复直接付款的要求Agreeing to modify payment terms 34同意修改付款条件Answering a request for payment by documentagainst acceptance 36答复以承兑交单方式付款的要求Requesting the establishment of L/C 38要求开立信用证Amending L/C 40修改信用证Extending L/C 42延长信用证期限Clearing up misunderstanding 44消除误会A request for credit information 46要求提供信用资料Refusing credit 48拒绝赊销Asking to ship order COD 50要求交货付现Granting a delay in payment 52同意延迟付款Confirmation 54确认供货2120报价及付款条件Request for Quotation & Payment TermsExplaining a price increase Dear Mr. George Smith,Enclosed is our new price list which will come intoeffect at the end of this month. You will see that we haveincreased our prices on most models. We have, however,refrained from doing so on some models of which wehold large stocks. The explanation for our increasedprices stems from the fact that we are now paying 10%more for our raw materials than we were paying last year,along with some of our subcontractors having raised theirprices as much as 15%.As you know, we take great pride in our product andare proud of the reputation for quality and dependabilitywe have built over 15 years. We will not compromise thatreputation because of rising costs. We have, therefore,decided to raise the prices of some of our products.We hope you will understand our position and lookforward to your cooperation.With best regards, Chen Guo Yu, General Manager Dynamic Exports Shanghai Electronic Co., L/deselec.co说明涨价原因尊敬的 George Smith 先生：随函附上的是将于本月底生效的本公司新价目表。您会发现，我们大部分产品均已涨价，但一些库存量较大的产品依然保持原有价格。此次提价是因为原材料价格比去年上涨了10%，而且我们的一些分包商也提价高达 15%。如您所知，过去 15 年中，我公司的产品一直以品质优良、性能可靠而闻名，我们以此为荣，决不会因成本增加而牺牲信誉。为确保产品质量，我们只能稍微调整价格.。 上述情况，希望贵公司理解。期待与贵公司继续保持紧密合作.。 顺祝商祺，陈国玉，总经理达尼米克出口上海电子有限公司/deselec.co2223Persuading a buyer to buy before a price increaseDear Mr. John Gray,This is regarding our quotation dated 2 November, and our mail offer dated 8 November concerning the supply of widgets. We are prepared to keep our offer open until the end of this month. For your information, the market is firm and growing. There is very little likelihood of any significant change in the visible future. As this product is in great demand and the supply is limited, to secure your order, we would recommend that you accept this offer without delay.Yours sincerely,Chen Guo Yu, General Manager Dynamic Exports Shanghai Electronic Co., L/deselec.co说服买家.在.涨价之前下单尊敬的 John Gray 先生：关于小机具的供货事宜，我公司曾于 11 月 2 日报价并于 11 月 8 日邮寄报价。现特此通知，该报价的有效期在本月底结束.。该产品市场需求量极大，供货有限，而且这种状况将在相当一段时间内保持不变。为了保证您的订货，建议您尽快接受我们的报价.。顺祝商祺，陈国玉，总经理达尼米克出口上海电子有限公司/deselec.co2425Giving an opportunity to buy before a price increaseDear Clara Anderson,Due to rising prices in the worldwide LED market, from April 1 of next year, prices for our products are due to increase by 10% across the board. Since you are a valued customer of long standing, we wish to give you the opportunity to beat the price increase by ordering now at the current prices. In addition, we are willing to give you a discount of 5% on all orders of more than US$20,00