《酒店英语培训》PPT课件.ppt

服 务 英 语（一 ） Best Western Hotel Human Resourse 于同一波段思维 用同一语言交流 在同一平台做事 ITEMS vGreeting 问候 vThanks 致谢 v Apologies 致歉 vDirections 指路 vFestivals 节日 vDepartment 各部门名称 vFacility 设施 vCourtesy English 礼貌英语 English Training communication English service Greeting 问候 v（First Meeting 第一次见面时打招呼） v问：How do you do ? v答：How do you do ? vNice to meet you/Glad to meet you vNice to meet you too. v很高兴见到你 Greeting 问候 vHow are you?你好吗 vFine, thank you, and you? v我很好，谢谢你，你呢？ vHow are you doing? 你好吗？ v Well, thank you很好，谢谢 Greeting 问候 v祝您过得愉快！ vHave a good time! v你看起来气色不错。 v You look fine today v我很高兴你这么认为 vI am glad you think so. Greeting 问候 vHow is everything going with you v你最近好吗？ vNot busy/So so. v还行，不忙/一般。 vHow about your family? v您的家人最近好吗 Thanks 致谢 vThanks 谢谢 vThank you 谢谢你！ vThanks a lot 多谢！ vThank you for your help 谢谢 你的帮助！ You are welcome 您太客气了 Its my pleasure 这是我的荣幸 Thats all right 不用谢！ Not at all 没什么 Dont mention it 何足挂齿 Apologies 致歉 vExcuse me 请原谅/打扰一下 vI am sorry. 对不起 vI am awfully sorry.我真的很抱歉 vIts my fault.这是我的错 vI apologize for this. v我为此感到很抱歉 Directions 指路 vGo upstairs/downstairs. 上楼 vIts on the 2nd floor. 在二楼 vThis way, please. Turn left/right v这边请，向左/右转 vThis way to the elevator. v这条路通往电梯 vFollow me, please.请跟我来 Festivals 节 日 vNew Year 新年 New Years Day 元旦 Spring Festival 春节 Saint Valentines Day 情人节 vHappy Birthday 生日快乐 vMerry Christmas 圣诞节 各部门名称 1. Executive Office (EO) 总办 2. Front Office (FO) 前厅部 3. Food and Beverage (FB ) 餐饮部 4.Housekeeping ( HK) 房务部 5.Human Resource ( HR) 人力资源部 6.Sales and Marketing ( SM) 市场营销部 7.Financial Department ( FIN) 财务部 8.Engineering Department ( ENG) 工程部 9.Security Department ( SEC) 安保部 10.Purchasing Department (pur)采购部 洗衣服务 Courtesy English 礼貌英语 v1、旅游愉快吗？ vDid you have to nice trip？ v2、我是接待员（行李员、电梯员、话务员、收帐员、电工、清洁工、洗衣工、厨师、餐 厅服务员、调酒员、美容师）。 vI am the receptionist . v（porter/liftoperator/operator/cashier/electrician/cleaningperson vLaundry worker/cook/waiter, waitress/bartender/beautician）. v3、需要我帮忙吗？ vWhat can I do for you? v4、还需要些什么？ vWhat else I can do for you? v5、请稍等一会儿。 vJust a moment，please. v6、请稍等一会儿。 v Just a moment，please. v7、很高兴为您服务。 v I am always at your service. v8、希望您在这里住得愉快。 v I hope you will enjoy your stay with us here. v9、对不起，给您添麻烦了。 v I am awfully sorry to have caused you so much inconvenience. v10、如果您需要什么帮助，请及时告诉我。 v Just let me know if there is anything I can do for you. v11、这边请。 v This way , please. v12、请走这边。 v Would you care to step this way , please? v13、您先请。 v After you. v14、对不起，我马上就过来。 v Excuse me , Ill be with you in a minute. v15、能告诉我您的姓名吗？ v May I have you name? v16、对不起，让您久等了。 v Sorry to have you kept waiting. v17、您能填一下这张表吗？ v Would you please fill in this form? v18、您如何付帐，是现金还是信用卡？ v How are you going to pay, in cash or by credit card? v19、对不起，我能进来吗？ v Excuse me ,may I come in? v20、您可以坐这部电梯到客房。 vYou may go to your room by this elevator. v21、我马上为您查一下。 vLet me have a check for you. v22、祝您生意兴隆。 vI wish you a good business. v23、 What kind of room would you like, sir? 先生，您要什么样的房间？ v24、May I know your name and your room number, please? 我可以知道您的名字和房间号码吗？ v25、 Heres your room key. 这是您的房间钥匙。 v26、Im sorry to keep you waiting, sir. What can I do for you? 先生，对不起，让您久等了。我能为您做点什么吗？ v27、May I known your name, please? 请问尊姓大名？（不认识客人时用） v28、Im sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy. v对不起，先生。我们已经客满，没有空房间。 v29、 H