国开大学商务英语15答案.docx

1、国开04009商务英语1任务5参考答案说明：如果课程题目是随机的，请按CTRL+F在题库中逐一搜索每一道题的答案题目1：Oh. But why didnt he just own up and tell someone? : He was too scared that he would be fired, I suppose.; You should have told him that earlier.; So be careful with our job.标准答案：He was too scared that he would be fired, I suppose.题目2：I bet

2、 that Mike wished you had told him that earlier. : We should also find what the customers think.; So be careful with our job.; Well, Mike isnt a fool, he wont do that again.标准答案：Well, Mike isnt a fool, he wont do that again.题目3：Hello, David! I havent heard from you for a long time. How have you been

3、 recently? : Not bad, thank you.; Thats ok.; Long time no see.标准答案：Not bad, thank you.题目4：We are entitled to cancel it if you fail to the contract.: honor; sign; draw up 标准答案：honor题目5： improve your service, you need to make market surveys so as to know what your customers are thinking and demanding.

4、: In order that; So as to; In order to标准答案：In order to题目6：二、阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。CLERK: Hello, Big City Electricity, how may I help you today?PETERS:_.CLERK: May I have your account number?PETERS: Certainly, its 4392107.CLERK: Thank you, is this Mr. Peters?PETERS: Yes, this is Mr. Peters.CLER

5、K: Thank you. What can I help you with?PETERS: _.CLERK: Im sorry to hear that_.PETERS: The bill is 300% higher than last month.CLERK: Terribly sorry for that. Let me ask you a few questions and then Ill see what I can do.PETERS: OK, Thank you for your help.CLERK: Of course, thank you for calling thi

6、s to our attention. Now, how much do you usually pay for your electricity?PETERS: I usually pay about $50 a month.CLERK: Thank you._PETERS: $200. I cant understand why.CLERK: Yes, Mr. Peters. Was your usage different in any way?PETERS: No, it was an average month.CLERK: Im sorry there certainly seem

7、s to be a mistake.PETERS: Well, Im happy you agree with me.CLERK: Ill contact a service representative. And whats your phone number?PETERS: 408-533-0875CLERK:_. Well do our best to change this as quickly as possible.PETERS: Thank you for your help in clearing this up.A. I think Ive been overcharged

8、for the past month.B. Im terribly sorry about the mistake.C. Im calling concerning my electricity bill.D. And how much did we charge on this bill?E. Why do you think we charged you too much?标准答案：子问题 1：C; 子问题 2：A; 子问题 3：E; 子问题 4：D; 子问题 5：B题目7：Hi, Lily, whats up with Mike? I heard the boss yelling at

9、Mike earlier today. : It is better to tell someone to get it fixed.; He was so scared.; Its said that Mike made a mistake and then tried to cover it up.标准答案：Its said that Mike made a mistake and then tried to cover it up.题目8：Your request for compensation made me surprised. What happened? : Its true.

10、; Its because of the quality.; There must be something wrong.标准答案：Its because of the quality.题目9：Oh. But why didnt he just own up and tell someone? : He was too scared that he would be fired, I suppose.; So be careful with our job.; You should have told him that earlier.标准答案：He was too scared that h

11、e would be fired, I suppose.题目10：The re-examination results indicate that one-third of the goods are not standard.: up to; on; within 标准答案：up to题目11：It is better to tell someone to get it .: fixed; fix; fixing标准答案：fixed题目12：二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确为“T”，错误为“F”。Its clear that success and failure a

12、re important and common topics. Every business has its ups and downs, and so does every person. In other words, sometimes we succeed and sometimes we fail. Another common way of saying this is “You win some and you lose some.” Nobody wins all the time, not even in the great success stories that we r

13、ead or hear about.Think of a successful entrepreneur. Now, do you think that person achieved great success on his first attempt? In 99% of cases, the answer is no. Every successful businessperson learned through failure. Now have a look at your favorite business news site. Youll see that almost ever

14、y story can be put into either the category of success or that of failure. Businesses either grow or shrink but they dont remain the same.1. Every person has his or her ups and downs.T; F2. A common saying “You win some and you lose some” means that sometimes we succeed and sometimes we fail.T; F3.

15、99% of successful businessmen achieved great success on their first try.T; F4. Successful businessmen learn through failure.T; F5. Businesses either shrink or remain the same.T; F标准答案：子问题 1：T; 子问题 2：T; 子问题 3：F; 子问题 4：T; 子问题 5：F题目13：Hello, David! I havent heard from you for a long time. How have you

16、been recently? : Thats ok.; Long time no see.; Not bad, thank you.标准答案：Not bad, thank you.题目14：I bet that Mike wished you had told him that earlier. : We should also find what the customers think.; Well, Mike isnt a fool, he wont do that again.; So be careful with our job.标准答案：Well, Mike isnt a fool

17、, he wont do that again.题目15：Hi, Lily, whats up with Mike? I heard the boss yelling at Mike earlier today. : Its said that Mike made a mistake and then tried to cover it up.; He was so scared.; It is better to tell someone to get it fixed.标准答案：Its said that Mike made a mistake and then tried to cove

18、r it up.题目16：In this way you will stay in these changing times.: compete; competence; competitive标准答案：competitive题目17：Every business has its ups and downs, and so every person.: do; is; does标准答案：does题目18：二、听力理解：请听下面的对话，根据对话内容从A、B、C三个选项中选出一个最佳选项。 U5%20-%20Task%203.mp31. Why did David call John?A; B;

19、CA. He wanted to meet an old friend.B. He wanted to ask for compensation.C. He wanted to talk about a new contract.2. Whats wrong with the goods which David has bought?A; B; CA. They are not up to the standard.B. They are not loaded on time.C. They are not properly loaded.3. How did David prove that

20、 the goods have quality problems?A; B; CA. He had them re-examined.B. He used them according to specifications.C. He looked into the contract.4. What can David do if the goods do not meet the requirements?A; B; CA. Honor the contract.B. Cancel the contract.C. Load the goods.5. How did John face this

21、 complaint?A; B; CA. He denied ( 否认) this problem.B. He didnt want to give a reply.C. He agreed to look into this problem seriously.标准答案：子问题 1：B; 子问题 2：A; 子问题 3：A; 子问题 4：B; 子问题 5：C题目19：Your request for compensation made me surprised. What happened? : Its true.; There must be something wrong.; Its be

22、cause of the quality.标准答案：Its because of the quality.题目20：I bet that Mike wished you had told him that earlier. : Well, Mike isnt a fool, he wont do that again.; We should also find what the customers think.; So be careful with our job.标准答案：Well, Mike isnt a fool, he wont do that again.题目21：Oh. But

23、why didnt he just own up and tell someone? : You should have told him that earlier.; He was too scared that he would be fired, I suppose.; So be careful with our job.标准答案：He was too scared that he would be fired, I suppose.题目22：The quality, specifications and prices are in our contract.: clarified;

24、clarity; clear标准答案：clarified题目23： your customers what they need and more than they expect will lead customers to return to you.: Giving; Given; Give标准答案：Giving题目24：二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确为“T”，错误为“F”。SUCCESS AND FAILUREIts clear that success and failure are important and common topics. Every bus

25、iness has its ups and downs, and so does every person. In other words, sometimes we succeed and sometimes we fail. Another common way of saying this is “You win some and you lose some.” Nobody wins all the time, not even in the great success stories that we read or hear about.Think of a successful e

26、ntrepreneur. Now, do you think that person achieved great success on their first attempt? In 99% of cases, the answer is no. Every successful businessperson learned through failure. Now have a look at your favorite business news site. Youll see that almost every story can be put into either the cate

27、gory of success or that of failure. Businesses either grow or shrink but they dont remain the same.1. Every person has his or her ups and downs.T; F2. A common saying “You win some and you lose some” means that sometimes we succeed and sometimes we fail.T; F3. Ninety nine percent of successful busin

28、essmen achieved great success on their first try.T; F4. Successful businessmen learn through failure.T; F5. Businesses either shrink or remain the same.T; F标准答案：子问题 1：T; 子问题 2：T; 子问题 3：F; 子问题 4：T; 子问题 5：F题目25：I bet that Mike wished you had told him that earlier. : So be careful with our job.; We sho

29、uld also find what the customers think.; Well, Mike isnt a fool, he wont do that again.标准答案：Well, Mike isnt a fool, he wont do that again.题目26：We are entitled to cancel it if you fail to the contract.: honor; draw up ; sign标准答案：honor题目27： your customers what they need and more than they expect will

30、lead customers to return to you.: Given; Give; Giving标准答案：Giving题目28：Your request for compensation made me surprised. What happened? : There must be something wrong.; Its true.; Its because of the quality.标准答案：Its because of the quality.题目29：Hi, Lily, whats up with Mike? I heard the boss yelling at

31、Mike earlier today. : He was so scared.; Its said that Mike made a mistake and then tried to cover it up.; It is better to tell someone to get it fixed.标准答案：Its said that Mike made a mistake and then tried to cover it up.题目30：The quality, specifications and prices are in our contract.: clear; clarit

32、y; clarified标准答案：clarified题目31：It is better to tell someone to get it .: fixing; fixed; fix标准答案：fixed题目32：Oh. But why didnt he just own up and tell someone? : You should have told him that earlier.; So be careful with our job.; He was too scared that he would be fired, I suppose.标准答案：He was too scar

33、ed that he would be fired, I suppose.题目33：In this way you will stay in these changing times.: competence; competitive; compete标准答案：competitive题目34：Every business has its ups and downs, and so every person.: do; does; is标准答案：does题目35：I bet that Mike wished you had told him that earlier. : Well, Mike

34、isnt a fool, he wont do that again.; So be careful with our job.; We should also find what the customers think.标准答案：Well, Mike isnt a fool, he wont do that again.题目36：Hi, Lily, whats up with Mike? I heard the boss yelling at Mike earlier today. : Its said that Mike made a mistake and then tried to c

35、over it up.; It is better to tell someone to get it fixed.; He was so scared.标准答案：Its said that Mike made a mistake and then tried to cover it up.题目37：We try our best to your requirement.: meet; get; make标准答案：meet题目38： improve your service, you need to make market surveys so as to know what your cus

36、tomers are thinking and demanding.: So as to; In order that; In order to标准答案：In order to题目39：Hi, Lily, whats up with Mike? I heard the boss yelling at Mike earlier today. : He was so scared.; It is better to tell someone to get it fixed.; Its said that Mike made a mistake and then tried to cover it

37、up.标准答案：Its said that Mike made a mistake and then tried to cover it up.题目40：Hello, David! I havent heard from you for a long time. How have you been recently? : Long time no see.; Not bad, thank you.; Thats ok.标准答案：Not bad, thank you.题目41：We try our best to your requirement.: get; meet; make标准答案：me

38、et题目42：I bet that Mike wished you him that earlier.: had told; told; have told标准答案：had told题目43：Hello, David! I havent heard from you for a long time. How have you been recently? : Thats ok.; Not bad, thank you.; Long time no see.标准答案：Not bad, thank you.题目44：Oh. But why didnt he just own up and tell

39、 someone? : So be careful with our job.; He was too scared that he would be fired, I suppose.; You should have told him that earlier.标准答案：He was too scared that he would be fired, I suppose.题目45：The re-examination results indicate that one-third of the goods are not standard.: on; up to; within 标准答案

40、：up to题目46：In this way you will stay in these changing times.: competitive; compete; competence标准答案：competitive题目47：I bet that Mike wished you him that earlier.: told; have told; had told标准答案：had told题目48：Your request for compensation made me surprised. What happened? : Its because of the quality.;

41、There must be something wrong.; Its true.标准答案：Its because of the quality.题目49：It is better to tell someone to get it .: fix; fixed; fixing标准答案：fixed题目50：Hi, Lily, whats up with Mike? I heard the boss yelling at Mike earlier today. : It is better to tell someone to get it fixed.; Its said that Mike m

42、ade a mistake and then tried to cover it up.; He was so scared.标准答案：Its said that Mike made a mistake and then tried to cover it up.题目51：We are entitled to cancel it if you fail to the contract.: sign; draw up ; honor标准答案：honor题目52：I bet that Mike wished you him that earlier.: have told; had told; t

43、old标准答案：had told题目53： improve your service, you need to make market surveys so as to know what your customers are thinking and demanding.: In order to; In order that; So as to标准答案：In order to题目54：Hello, David! I havent heard from you for a long time. How have you been recently? : Not bad, thank you.

44、; Long time no see.; Thats ok.标准答案：Not bad, thank you.题目55：The quality, specifications and prices are in our contract.: clarity; clarified; clear标准答案：clarified题目56：Every business has its ups and downs, and so every person.: is; do; does标准答案：does题目57：Your request for compensation made me surprised. W

45、hat happened? : Its because of the quality.; Its true.; There must be something wrong.标准答案：Its because of the quality.题目58：The re-examination results indicate that one-third of the goods are not standard.: within ; up to; on标准答案：up to题目59：The quality, specifications and prices are in our contract.:

46、clear; clarified; clarity标准答案：clarified题目60：We try our best to your requirement.: get; make; meet标准答案：meet题目61：Every business has its ups and downs, and so every person.: does; do; is标准答案：does题目62：We try our best to your requirement.: make; get; meet标准答案：meet题目63：Every business has its ups and downs

47、, and so every person.: is; does; do标准答案：does题目64：Hello, David! I havent heard from you for a long time. How have you been recently? : Long time no see.; Thats ok.; Not bad, thank you.标准答案：Not bad, thank you.题目65： improve your service, you need to make market surveys so as to know what your customer

48、s are thinking and demanding.: In order that; In order to; So as to标准答案：In order to题目66：I bet that Mike wished you had told him that earlier. : So be careful with our job.; Well, Mike isnt a fool, he wont do that again.; We should also find what the customers think.标准答案：Well, Mike isnt a fool, he wo

49、nt do that again.题目67：In this way you will stay in these changing times.: competence; compete; competitive标准答案：competitive题目68：We are entitled to cancel it if you fail to the contract.: draw up ; honor; sign标准答案：honor题目69：The re-examination results indicate that one-third of the goods are not standa

50、rd.: up to; within ; on标准答案：up to题目70：The quality, specifications and prices are in our contract.: clarity; clear; clarified标准答案：clarified题目71：In this way you will stay in these changing times.: compete; competitive; competence标准答案：competitive题目72：It is better to tell someone to get it .: fixed; fix

51、ing; fix标准答案：fixed题目73：Your request for compensation made me surprised. What happened? : There must be something wrong.; Its because of the quality.; Its true.标准答案：Its because of the quality.题目74：We try our best to your requirement.: meet; make; get标准答案：meet题目75： your customers what they need and more than they expect will lead customers to return to you.: Give; Given; Giving标准答案：Giving题目76：The re-examination results indicate that one-third of the goods are not standard.: within ; on; up to标准答案：up to题目77：It is better to tell someone to get it .: fix; fixing; fixe