《职场常用英语》PPT课件.ppt

1、Modern Business English Workshop(商务英语辅导）,Business Introductions 商务介绍,在商务介绍或会面时,良好的表达能力会使你和你的公司显得更为专业化,更好地推介公司形象,有效地发展和维持商务伙伴关系.,Face to face 会面,First impression is important. 无论我们走到哪里,初次印象至关重要,首先 要正确使用称呼. John Smith first name (名) family name(姓) last name,交谈时的几种称呼方式:,Mr, Mrs, Ms或Miss+姓,表示尊敬 ,较为正式. M

2、r, Mrs, Ms不能单独作呼语, Good morning, Mr/Mrs/Ms. Miss可单独做呼语,用于称呼未婚女子. Mrs用于称呼已婚女子.而在不确定婚否时 可用Ms.,直呼名字,通常用于熟人之间,是友好但非正式的称呼.如今在许多国家,特别是美国,已不太拘泥于形式,直呼姓名已不限于熟人之间了,在工作中初次见面也常常直呼其名,但注意当面称呼时一般不用全名.,不知对方姓名时可用Sir或Madam表示尊敬. eg . Excuse me, Sir, can you tell me how to get to the closest gas station? 打扰一下,先生,请问离这儿最

3、近的加油站在哪儿？ 对有头衔的人,用头衔+姓表示尊敬. eg . Dr. Brown Professor Black,问候与引见,初次见面： How are you? Fine,thank you,and you? How do you do?（正式） How do you do? Nice to meet you. Nice to meet you too. Glad to meet you. Glad to meet you too.,再次会面： How are you? How are you doing ? Im fine/very well. Hows everything? Ver

4、y well,thank you. Good/Great to see you again. Me too. 自我介绍： Hi,Im Hello,my name is May I introduce myself? My name is,介绍第三者： Let me introduce you to Id like to introduce you to Id like you to meet This is （通常用于介绍你的同 事、下属或熟人）,Short conversation（对话练习）,Hello,Id like to introduce my self.My name is Mar

5、y King.,Im John Smith. Nice to meet you.,Nice to meet you too.,How do you do? Welcome to Wellhope Company.What can I do for you?,How do you do? Im John Smith.I come to meet with Mr. Wang. Can you show me the way to the presidents office?,Nice to meet you,Mr. Smith. It is on the third floor. This way

6、 please.,Business Calls 商务电话,公司接待员接听外部电话的原则: *用积极的问候语 Good morning. *表明公司和你的身份 Wellhope Company,Mary speaking. *使用标准的服务客套话 Can I help you? *等候对方说出其身份和来电话的目的 Hello,Id like to talk to Mr. Wang. *给一个恰当的回答 Just a moment please, I will transfer you call.,公司行政助理接听外部电话的原则,*用积极的问候语 Good morning *表明你的上级和你的身份

7、 Mr. Wangs office, Wendy speaking. *等候来电话者表明他的身份和目的 Good morning,Wendy,this is moon,Can I speak to Mr.Wang please.He is expecting my call. *给一个恰当的回答 Just a moment,while I put you through.,部门秘书或接待员接听内部电话的原则,*用积极的问候语 Good morning. *表明你所在部门和你自己的身份 Marketing Dept. This is Linmei. *等候对方说出其身份和来电话目的 Hi Lin

8、mei. How are you doing?Is Moon around? *给一个恰当的回答 Sorry,she just stepped out. *可能得到的回答 OK,Ill call back later.,商务电话根据具体情况，有多种应答和问候方式：,打招呼： *Good afternoon/Good morning 身份确认： *This is Jane at Wellhope Corporation. *Wellhope Corporation. Spears here. *Jane Spears.Wellhope Corporation.,提供服务 *What can I

9、do for you? *Can I help you? *Who would you like to speak to? 回答 *May I speak to *Please hold. *Shes unavailable right now. *May I take a message? *Can you tell me when Mr.Di will be back? *Please have Mr.Wang call me back?,Short Conversations 1,Yes ,Im David Michaels.Id like to talk to Amy Shao,ple

10、ase.,Thank you!,Good morning, ABC Corporation, Sally speaking. Can I help you?,Just a moment please,Ill transfer you.,Short Conversation 2,Good morning,Mr. Smiths office. What can I do for you?,My name is Lance Stevens.May I speak to your Customer Service Manager?,Im sorry, hes in a meeting.May I ta

11、ke a message?,When will he be available?,I dont know,sir.would you like to leave a message?,No ,thanks. Ill call back.,下面是一组商务英语常用词汇，您能将它们翻译成中文 吗？如果有时间，请将您的翻译回发给我，稍后我再公 布答案，这样才能记忆更深刻。2004年，让我们掀起一 股学习英语的热潮吧！,cost control capital budgeting strategic positioning economies of scale ISO Quality Management System U.S. Grains Council sampling market structure,infrastructure compl