双语列车长车票误售误购的办理课件

LiuzhouRailwayVocationalTechnicalCollege明德砺志求知笃行双语列车长车票误售误购的办理Thehandlingofmis-sellingormis-purchaseticket主讲教师Lecturer目录contents1定义Thedefinition2规章规定

Therulesandregulations3处理分析Theanalysisandhandling3案例Thecase1定义定义Thedefinition定义Thedefinition车票误售误购的办理Thehandlingofmis-sellingormis-purchaseticket1.由于站名相似、口音不同等原因。导致旅客购买了错误到站的车票。Mis-sellingormis-purchaseticketmeansthatpassengersbuyticketsofthewrongstationsbecauseofsimilarstationnamesanddifferentaccents.2规章规定规章规定Therulesandregulations规章规定Therulesandregulations车票误售误购的办理Thehandlingofmis-sellingormis-purchaseticket1.未乘车Passengerswhohaven’tgotonboard已乘车Passengerswhohavegotonboard在发站，收回原票，换发新票。Atthedeparturestation,theoriginalticketshouldberecovered,andanewticketshouldbeissued.

中途站、原票到站或列车内：Athalfwaystation,thearrivalstationoforiginalticketorinthetrain:（1）应补收票价时，收回原票，换发代用票，补收票价差额；Whentheextrashouldbecharged,theoriginalticketshallberecovered,asubstituteticketshallbeissued,（2）应退还票价时，站、车应编制客运记录，连同原票交给旅客，作为乘车至正当到站退还票价差额的凭证，并应以最方便的列车将旅客运送至正当到站。Whentheextrashouldberefunded,thestationandthetrainshallcompiletravelrecord,andhandittothepassengertogetherwiththeoriginalticket,asaproofoftheextrarefundedattheproperarrivalstation.Andthemostconvenienttrainshallbeusedtosendthepassengertotheproperarrivalstation.总的规定Generalregulations对误售、误购车票，应按下列规定补收或退还已收票价与正当票价的差额，不收手续费或退票费。Formis-sellingormis-purchaseticket,theextrabetweenthereceivedticketpriceandthelegitimateticketpriceshallbechargedorrefundedaccordingtotheregulations.Thereisnohandlingfeeorrefundfee.3处理分析处理分析Theanalysisandhandling处理分析Theanalysisandhandling车票误售误购的办理Thehandlingofmis-sellingormis-purchaseticket1.发站Departurestation列车内Thetrain中途站或原票到站Midwaystationorarrivalstationoforiginalticket误售误购Mis-sellingormis-purchaseticket换发代用票；编客运记录；指定列车送至正当到站Issueasubstituteticket,compiletravelrecord,sendthepassengertotheproperarrivalstationbythemostconvenienttrain.退还旅客票价差额Refundtheextratothepassenger.误售误购：收回车票，点击误售误购模块处理Mis-sellingormis-purchaseticket：recoverthe

ticket,andclickthemoduleofmis-sellingormis-purchasetohandleit.旅客责任购错票：收回车票按退票处理Passengerpurchasesthewrongticket:withdrawntheticketandTreatitasarefund.能到达：换发正当车票，票价多退少补Thetraincanarrive:issuethelegitimateticket,retreatmorefillless不能到达：编客运记录交最近前方停车站Thetraincannotarrive:compiletravelrecordandhanditovertothenearestfrontstopstationforprocessing.正当到站Properarrivalstation处理分析Theanalysisandhandling车票误售误购的办理Thehandlingofmis-sellingormis-purchaseticket1.补收：正当票价-已收票价Charge:Thelegitimateticketprice-Thereceivedticketprice

退差：已收票价-正当票价Refund:Thereceivedticketprice

-Thelegitimateticketprice已收＜正当Thereceivedticketprice＜Thelegitimateticketprice已收＞正当Thereceivedticketprice＞Thelegitimateticketprice换代用票时补收Chargingwhenissuingthesubstituteticket正当到站退还Refundingattheproperarrivalstation车票票价处理Ticketpriceprocessing4案例案例Thecase案例Thecase车票误售误购的办理Thehandlingofmis-sellingormis-purchaseticket1.正当区间Thelegitimateticketpricerange误购区间Themis-purchaserange南京——常州Nanjing—Changzhou南京——沧州Nanjing—Cangzhou发站一致Thedepar