《酒店 英语课件》课件-Part Five

PartFive

HotelManagement

Unit1:TrainingofEmployees

LearningOutcome

Inthisunityouwilllearn:

HowtodealwithjobinterviewHowtotalkaboutyourcareerplanHowtodesignyourownresumeWarmUp

WorkwithyourpartnertomatchthewordsrelatedtoEMPLOYMENTincolumnAwiththeirmeaningsincolumnB

salaryvacancybonuscontractresumecareerawrittenstatementofyoureducationalandworkexperience.anextraamountofmoneygiventosomeoneasarewardforwork.afixedamountofmoneypaidtosomeonefortheworktheyareemployedtodo.

alegaldocumentthatstatesandexplainsaformalagreement.

ajobforwhichyouaretrainedandinwhichitispossibletoadvanceduringyourworkinglife.ajobthatnooneisdoingandisthereforeavailableforsomeonenewtodo.Answer:c.f.b.d.a.e.Speak&Drill

WordsandExpressionsinterviewn.

接见,会见personneln.

人事,职员employeen.

职工,雇员Internetn.因特网,国际互联网络opportunityn.

机会,时机applicationn.

请求,申请,申请表realizevt.

认识到,了解careern.

事业,生涯hospitalityn.

好客,盛情operatev.

操作,运转responsibilityn.

责任,职责resumen.

摘要,概略,<美>履历salaryn.

薪水minimumadj.最小的,最低的bonusn.

奖金,红利nightclubn.

夜总会managerialadj.

管理的organizevt.

组织,exhibitvt.

展出,陈列;commandn.

掌握;v.

命令,指挥possessvt.

占有,拥有,持有,支配initiativen.

主动supervisev.

监督,管理,指导cometoone’smind想起referto涉及；提到；有关dependon依靠；取决于fitin装配好Episode1:

AninterviewP:PersonnelmanagerS:SteveSituation:(StevecomestotheHumanResourceDept.foraninterviewwiththePersonnelManagerforajob.)P:Goodafternoon.S:Goodafternoon,sir.I’mSteve.P:Justsitdown,Steve.I’mthePersonnelManager.I’mverygladthatyou’vecomealongwayfortheinterview.S:Yes,sir.IreadyouradonInternetandmyfriendstoldmethatitwasarareopportunityforme.Ithoughtthisjobwouldgivemeagoodstart,soIfilledouttheapplication.P:Isee.Ofcourseyourealizeitwouldbeachallenge.S:Oh,Irealizethat,sir.指人力资源部人事部经理很高兴你远道而来参加面试。我在因特网看到招聘广告，我的朋友告诉我机会难得。（“ad”是“advertising”的缩写。）P:Manypeoplebegintheircareersinthehospitalityindustry.However,therearemanyimportantskillsyettobelearned.Therearealotofresponsibilities.S:Manyhotelmanagersstartedtheircareersbydoingjobsintherestaurants,didn’tthey?P:Yes,andIwasoneofthem.Wouldyouintroduceyourself?S:IusedtoworkasaheadwaiterintheChineserestaurantofafive-starhotel.Igraduatedfromatourismcollegetwoyearsago.P:Howlonghaveyouworkedthere?S:Twoyears.P:Canyoutellmethereasonwhyyouleft?S:Well,I’veworkedtherefortwoyears,soIwanttohaveachange.IthinkIcanlearnsomethingnewinadifferenthotel.指一切服务行业P:Ireadyourresume.Itlooksperfect.We’llinformyouassoonaspossibleifyouareacceptedbyus.Don’tyouthinkyouareluckyifyoucanhaveajobinourhotel?S:SureIdon’t.I’llbehonoredifIcanhavetheopportunitytogetthejob.P:MayIaskyouhowmuchyouexpecttoearn?S:I’mnotsure.Howaboutabove1000yuan?IwanttoknowhowmuchI’llbepaidamonth.P:Theminimumsalaryis900yuanamonth,notincludingthebonus.S:Fine!Thankyou,sir.不包括奖金Episode2:

Atalkabouthospitality

T:TrainingmanagerS:SteveSituation:(Steve,afterthetrainingclass,isaskingsomequestionsaboutthehotelmanagement.)S:Whenwetalkabouthotelofthehospitalityindustry,variousrestaurants,guestroomsandnightclubscometomymind.But,totellyouthetruth,Istilldon’tunderstandwhattheterm“hospitality”reallyrefersto.T:Hospitalitynotonlyincludesrestaurantsandguestroomsbutalsoreferstootherplacesthatoffersuchservicestopeople,suchasinahospitalorairport.S:Toprovidesuchservicestopeopleisnotaneasyjob,isn’tit?T:Yes,youareright.Alltheseplacessharethesamemanagerialproblemoforganizingalargeteamtoservepeopleofvariousneeds.培训经理当谈及酒店服务业，就会想到各种餐厅、客房和夜总会。服务行业不仅包括餐厅和客房，还有其它向人们提供服务的地方，如医院或机场。S:Whatkindsofskillsareimportantforahotelmanagertodevelop?T:Asuccessfulmanagerinthehospitalityindustrymustexhibitmanyskillsandcommandofspecializedknowledge.Forthisreason,avarietyofcollegescanprovideaneducationforpeopleinterestedinacareerinourindustry.S:Whatarethefirstthingsforagoodmanager?T:Ibelieveagoodmanagershouldpossessfriendlymanner,initiative,andmanagerialskills.S:Sothesuccessofanybusinessinahoteldependsonpeople,theservingstaffandtheguests?T:That’sright.Butinfactthemanagersareresponsiblefortheday-to-dayrunningofthehotel.

S:Isee.Underthemanagementthereareallthedepartmentsofthehotel…一个成功的服务业经理应该表现许多技能和掌握特殊知识。（“exhibit”这里指显示某种性质。例如：Theboysexhibitedpowersofenduranceduringtherace.在比赛中男孩子们显出了耐力。）一名合格的经理应该首先具备什么？我认为合格的经理应该拥有友善的性格、主动性和一定管理技能。但是实际上，经理负责酒店的日常运作。T:Yes.Therearemuchthesamedepartmentsineveryhotel,butalwaysdiffersomewhat.Inourhotelwehavethreemainparts:theFoodandBeverage,theHousekeeping,andtheReception.S:Whataboutthebarsandnightclubs?Wheredotheyfitin?T:Well,wehavewaitingstafflookingafterthebarsandnightclubsinthehotel.ButthebarscomeundertheFoodandBeverageManager,whilethenightclubsundertheRecreationManager.S:Isee.AndundertheFoodandBeverageManagerarethewaitersandkitchenstaff?T:Asregardingthewaiters,theheadwaitersupervisesseveralwaitersandbusboys.Andthenthereisthekitchenstaff.UndertheExecutiveChefwehavethechefsfordifferentkitchens.Therearealsomanycooks,kitchenhelpersanddishwashers.指餐饮服务员工A.Completethefollowingdialogue:P:PersonnelManagerA:ApplicantP:I’mthePersonnelmanager.Justsitdown,please.A:Thankyou.____________________________我申请酒店餐厅经理这个职位。P:________________________________谈谈你的学历情况吧。A:IgraduatedfromWuhanUniversitytwoyearsago,and__________________我学的是商务专业。I’mapplyingforthepositionofrestaurantmanager.Tellmeaboutyoureducation,please.Imajoredincommerce.

P:DoyouthinkyouhaveagoodcommandofEnglish?A:Yes,Ithinkso.IpassedBandSixofCollegeEnglishTestintheuniversity.P:________________________________________从你的简历上我了解到你在一家酒店工作。可以问问你为什么想换工作？A:Becausethejobgiventomeisnotchallenging.P:Whatmadeyouchooseourhotel?A:______________________________________________

我想在贵酒店工作将会给我提供更多机会，使我的知识有用武之地。

Iseefromyourresumethatyouareworkingforahotel.MayIaskyouwhyyouwanttochangeyourjob?

Ithinkworkinginyourhotelwouldprovidemewithmoreopportunitiestousemyknowledge.

B.Role-play:

Scene1:

Applicant:YouwouldliketoapplyforapositionofFrontOfficecashier.Youhavefilledoutanapplication.YouareaskedtohaveaninterviewwiththePersonnelManagerofthehotel.PersonnelManager:Youaskabouttheeducationandtrainingtheapplicanthashad.Youreceivetheresumeoftheapplicant.Youaskwhytheapplicantwantsthejob.Youwouldliketoknowthesalarytheapplicantexpects.Scene2:

Trainee:Youareanewemployeeofthehotel.Afterthebasictrainingcourse,youarereportingforwork.TheDepartmentManagerwelcomesyou.Youwanttoknowmoreaboutthedepartment.DepartmentManager:Youintroducethenewemployeetoyourstaff.Youtalkabouttheroutineworkofthedepartment.C.Discussion:

Ifyouaregoingtoanjobinterview,whatshouldyoutakeintoconsiderationinyourpreparation?Discussyourpreparationwithyourpartner.Thefollowingpointscanbenotedforyourreference.Basicpointsforyourreferance:EducationWorkexperienceSubjectslearnedincollegeInternshipPersonalityForeignlanguageproficiencyHobbiesParents’attitudeRead&ActWordsandPhrasesstaffn.全体员工firmn.

公司descriptionn.描述，刻画specificationn.规格；规范performancen.表现，本事workshopv.工场，车间evaluaten.评估savingsn.回报techniciann.技术人员complexa.复杂的managementn.管理层postn.岗位

WhyisStaffTrainingImportant?Asweknow,itisveryimportantthatafirm

shouldpayattentiontothetrainingofitsstaffas

thereexist

manyweakpartsinitsvariousdepartments.Stafftrainingmusthaveapurpose,whichisdefinedwhenafirmconsidersitstrainingneeds,whichareinturn

basedonjobdescriptions

andjobspecifications

.公司Ajobdescriptionshouldgivedetailsoftheperformance

thatisrequiredforaparticularjob,andajobspecificationshouldgiveinformationaboutthebehavior,knowledgeandskillsthatareexpectedof

anemployeewhoworksinit.Whenallofthis

hasbeencollected,itispossibletomakeatrainingspecification.ThisspecifieswhattheTrainingDepartmentmustteachforthesuccessfulperformance

ofthejob,andalsothebestmethodstouseinthetrainingperiod.培训部Therearemanydifferenttrainingmethods,andthereareadvantagesanddisadvantagesof

allofthem.Successfultrainingprogrammesdependonanunderstandingofthedifferencebetweenlearningaboutskills

andtraininginusingthem.Itisfrequentlysaidthatlearningaboutskills

takesplace“

offthejob

”intheclassroom;buttraininginusingtheseskills

takesplace“onthejob”,bymeansofsuchactivitiesaspracticeintheworkshop.非工作岗位的Itisalwaysdifficulttoevaluate

thecostsandsavingsofatrainingprogramme.Thesuccessofsuchaprogrammedependsnotonlyonthemethodsusedbutalsoonthequality

ofthestaffwhodo

thetraining.Acompanycanoftencheck

onsavingsintimeandcostbyexaminingtheworkperformedbyworkersandtechnicianswhohavecompletedatrainingprogramme.Theevaluation

ofmanagementtraining

ismuchmorecomplex

thanthat.Inordertotesttheresultsofmanagementtraining

,manycompanieshavelookedatsuch

thingsas

thenumberofmanagementstaffwholeavetheirpostsandthenumberofthosewhostayfromwork

forreasonsofhealth.评估指培训师的资历水平A.Answerthefollowingquestionstocheckyourunderstanding:Whyisthestafftrainingsoimportantaccordingtothepassage?Whatarethedifferencesbetween“jobdescription”and“jobspecification”?Doyouthinkskilllearningandskilltrainingaredifferent?Why?Accordingtothepassage,whyistheevaluationoftrainingprogrammessodifficult?Whyistheevaluationofmanagementtrainingmoredifficultandcomplexthanthatofothertraining?B.PutthefollowingintoChinese:Stafftrainingmusthaveapurpose,whichisdefinedwhenafirmconsidersitstrainingneeds,whichareinturn

basedonjobdescriptions

andjobspecifications

.员工培训应该有其目的，该目的之确定是公司考虑到培训的需要而定的，二者依次建立在岗位规则和岗位操作规程基础上的。Ajobdescriptionshouldgivedetailsoftheperformance

thatisrequiredforaparticularjob,andajobspecificationshouldgiveinformationaboutthebehavior,knowledgeandskillsthatareexpectedof

anemployeewhoworksinit.岗位规则应该给出该特定岗位所需的实施特性，而岗位操作规程应该给出在此岗位作业的雇员应该拥有的行为举止、知识和技能等相关信息。Itisfrequentlysaidthatlearningaboutskills

takesplace“offthejob”intheclassroom;buttraininginusingtheseskills

takesplace“onthejob”,bymeansofsuchactivitiesaspracticeintheworkshop.大家常说技能的学习发生在“远离工作岗位”的教室里，但是对于怎样使用这些技能的培训则发生在“工作岗位上”，通过象在车间实习这样的活动方式来完成。Acompanycanoftencheck

onsavingsintimeandcostbyexaminingtheworkperformedbyworkersandtechnicianswhohavecompletedatrainingprogramme.公司可以常常通过检查那些已经接受并完成某项培训项目的工人和技术人员所做的工作来了解对时效和成本的节约。GroupWork

“Whydoyoutakethejob?”Step1Dividetheclassintofourgroups.Step2Thetopicisaboutthemostimportantfactorsyouwouldconsiderwhenyouarehuntingforajob.Besidesthefollowingfactors,youcanfigureoutsomeotherfactorsbyyourself.Groupmembersshouldtrytheirbesttoreachareasonablearrangement.Step3Eachgroupissupposedtoproducealistofmostimportantfactorsandputtheminorderofimportance.Step4After15minutes,inviterepresentativesfromallgroupstoreporttheirlistsandpresenttheirreasonsforit.FactorsDetailsPayLocationBenefitsSecurityNatureofthejobCareerdevelopmentFameofthecompanyChancesofpromotionManagementofthecompanyWriting

Tips:

个人简历（Resume或CV）是自己学习生活的简短集锦，也是求职者自我评价和认定的主要材料。它是一扇窗户，能使用人单位透过它了解到求职者的部分情况，也能激起用人单位与求职者进一步接触的浓厚兴趣。个人简历一般应包括以下几个方面的内容：

(1)个人资料：姓名、联系地址、个人品质等；(2)申请职位；（3）学业有关内容：就读学校、所学专业、学位、外语及计算机掌握程度等等；(4)本人经历：主要是包括学历和工作经历等方面的情况；(5)所获荣誉、证书和奖学金等；(6)证明人，可以让雇主感觉到你的简历是真实可靠经得起查询的。ResumeSandyLin1503#15F,GRANDTOWER,ZHONGSHANBLVD,WUCHANG,WUHAN.

OBJECTIVE

AssistantManager

SUMMARYOFQUALIFICATIONS

Developedinterpersonalskills,havingdealtwithadiversityofclients,professionalsandstaffmembers.Detail-andgoal-oriented.Functionwellinhigh-stressatmosphere.KnowledgeableonbothEECOandAPTECcomputerssystems.

姓名，前为名，后为姓。注意地址写法与汉语习惯正好相反，即小地址在前，大地址在后。申请职位个人优点（品质）概述人际关系工作细致，不达目标不罢休！不惧怕工作压力大。EECO和APTEC是各高档酒店常用的计算机系统