英语商务函电写作试题集

英语商务函电写作试题集姓名_________________________地址_______________________________学号______________________-------------------------------密-------------------------封----------------------------线--------------------------1.请首先在试卷的标封处填写您的姓名，身份证号和地址名称。2.请仔细阅读各种题目，在规定的位置填写您的答案。一、填空题1.__________isanimportanttoolforbusinessmunication.

Answer:Businessletter

解题思路：根据商务沟通的重要工具这一描述，可以联想到商务信函在商务沟通中的重要性。

2.Thepurposeofabusinessletteristo__________.

Answer:Communicateinformation

解题思路：商务信函的主要目的是为了传递信息，这是商务信函的基本功能。

3.The__________sectionofabusinessletterisusedtointroducethesender.

Answer:Salutation

解题思路：商务信函中用于介绍发件人的部分通常是称呼，也就是salutation。

4.The__________sectionofabusinessletterisusedtostatethemainpoints.

Answer:Body

解题思路：信函的主体部分是用于陈述主要观点的，因此答案为body。

5.The__________sectionofabusinessletterisusedtoconcludetheletter.

Answer:Closing

解题思路：信函的结束部分通常是结束语，也就是closing。

6.__________isaformalwayofaddressingtherecipient.

Answer:DearSir/Madam

解题思路：商务信函中，DearSir/Madam是一种正式的称呼方式。

7.__________isaformalwayofendingabusinessletter.

Answer:Sincerely

解题思路：Sincerely是一个常用的正式结尾用语，用于表达敬意和礼貌。

8.__________isusedtoexpressgratitudeorappreciation.

Answer:Thankyou

解题思路：Thankyou是表达感谢或欣赏的常用表达方式。二、选择题1.Whichofthefollowingisthecorrectformatforabusinessletter?

a)Blockformat

b)Indentedformat

c)Modifiedblockformat

d)Alloftheabove

2.Whichofthefollowingisthecorrectpunctuationforabusinessletter?

a)Fullstop

b)Comma

c)Semicolon

d)Exclamationmark

3.Whichofthefollowingisthecorrectwaytoaddressabusinessletter?

a)DearMr.Smith

b)ToWhomItMayConcern

c)Mr.Smith

d)Alloftheabove

4.Whichofthefollowingisthecorrectwaytoendabusinessletter?

a)Sincerely

b)Bestregards

c)Regards

d)Alloftheabove

5.Whichofthefollowingisthecorrectwaytoexpressgratitudeinabusinessletter?

a)Thankyou

b)Thankyouverymuch

c)Appreciated

d)Alloftheabove

答案及解题思路：

1.答案：d)Alloftheabove

解题思路：商务信函的格式可以采用全齐格式（Blockformat）、缩进格式（Indentedformat）或改进的全齐格式（Modifiedblockformat），因此选项d包含了所有可能的格式。

2.答案：a)Fullstop

解题思路：商务信函中使用的标点符号通常是句号（Fullstop），因为商务信函需要正式、简洁，而感叹号（Exclamationmark）和分号（Semicolon）通常在非正式的语境中使用。

3.答案：d)Alloftheabove

解题思路：商务信函的称呼可以是“DearMr.Smith”这样的直接称呼，也可以是“Mr.Smith”这样的不带称呼的称呼，或者使用更正式的“DearSir/Madam”或“ToWhomItMayConcern”，因此所有选项都是正确的。

4.答案：d)Alloftheabove

解题思路：商务信函的结尾可以是“Sincerely”、“Bestregards”或“Regards”，这取决于信函的正式程度和个人偏好。

5.答案：d)Alloftheabove

解题思路：在商务信函中表达感激之情可以使用“Thankyou”、“Thankyouverymuch”或“Appreciated”，这取决于你想表达感激的强度和正式程度。三、简答题1.Whatarethefourmainpartsofabusinessletter?

[]TheHeading

[]TheSalutation

[]TheBody

[]TheClosingSection

2.Whatisthepurposeofthesalutationinabusinessletter?

[]Togreettherecipientformally

[]Toidentifytherecipient

[]Toindicatethelevelofformality

[]Tointroducethewriter

3.Whatisthepurposeofthebodyofabusinessletter?

[]Topresentthemainmessageandinformation

[]Toexplainthecontextoftheletter

[]Torequestactionorprovidedetails

[]Tooffersolutionsorsuggestions

4.Whatisthepurposeoftheclosingsectioninabusinessletter?

[]Tosummarizethemainpoints

[]Torequestaspecificactionorresponse

[]Tothanktherecipient

[]Toprovidecontactinformation

5.Whatarethethreetypesofbusinessletters?

[]TransactionalLetters

[]FormalLetters

[]InformalLetters

[]NotificationLetters

[]ComplaintLetters

答案及解题思路：

1.ThefourmainpartsofabusinessletteraretheHeading,Salutation,Body,andClosingSection.TheHeadingtypicallyincludesthewriter'sandrecipient'sdetails,theSalutationistheformalgreeting,theBodyiswherethemaincontentoftheletteriswritten,andtheClosingSectionincludestheclosingstatement,signoff,andoftencontactinformation.

2.ThepurposeoftheSalutationinabusinessletteristogreettherecipientformallyandindicatethelevelofformalityintheletter.Ithelpsinsettingthetoneandestablishingtheproperopeningforthemunication.

3.TheBodyofabusinessletterservestopresentthemainmessageandinformation.Itexplainsthecontextoftheletter,requestsaction,providesdetails,andofferssolutionsorsuggestions.TheBodyshouldbeclear,concise,andstructuredinalogicalmanner.

4.ThepurposeoftheClosingSectioninabusinessletteristosummarizethemainpointsandoftenincludesarequestforaspecificactionorresponse.Itisalsowherethewriterthankstherecipientfortheirtimeorconsiderationandprovidesanyadditionalcontactinformationthatmightbeneeded.

5.ThethreetypesofbusinesslettersareTransactionalLetters,whichareusedfortransactionsandexchanges;FormalLetters,whicharewrittenwithahigherlevelofformalityandareusedinofficialandprofessionalsituations;andInformalLetters,whichhaveamorerelaxedandpersonaltone,usuallyusedwithinanestablishedrelationship.NotificationLettersandComplaintLettersarespecifictypesofformalandtransactionallettersthatservespecificpurposeswithinthebusinesscontext.

目录：四、改错题四、改错题1.

DearMr.Smith,

Iamwritingtoinformyouthatourpanywillbeattendingtheupingtradeshow.

Ihopetoseeyouthere.

Sincerely,

JohnDoe

2.

ToWhomItMayConcern,

Iwouldliketoexpressmygratitudeforyourassistanceinthepast.

Iappreciateyourhelp.

Bestregards,

JaneSmith

答案及解题思路：

1.

DearMr.Smith,

Iamwritingtoinformyouthatourpanywillbeattendingtheupingtradeshow.

Ihopetoseeyouthere.

Sincerely,

JohnDoe

解题思路：

检查信件的开头是否正确使用了称呼“DearMr.Smith”。

检查信件的主要内容是否清晰传达了公司参加即将到来的贸易展的信息。

检查结尾是否使用了适当的结束语“Sincerely”。

在本例中，信件内容无误，无需修改。

2.

ToWhomItMayConcern,

Iwouldliketoexpressmygratitudeforyourassistanceinthepast.

Iappreciateyourhelp.

Bestregards,

JaneSmith

解题思路：

检查信件的开头是否使用了恰当的称呼“ToWhomItMayConcern”。

检查信件的内容是否表达了对于过去帮助的感激之情。

检查结尾是否使用了适当的结束语“Bestregards”。

在本例中，信件内容无误，无需修改。

注意：由于两封信件内容无误，因此无需进行修改。此题目旨在练习对商务函电的格式和内容的理解。五、翻译题1.我写信是想询问贵公司产品的可用性。

翻译：Iamwritingtoinquireabouttheavailabilityofyourproduct.

解题思路：该句子是一封询问信的典型开头，使用“Iamwritingto”引出目的，然后用“inquireabout”表示询问的内容。

2.我们希望订购100单位的贵产品。

翻译：Wewouldliketoplaceanorderfor100unitsofyourproduct.

解题思路：这句话表明了购货意图，其中“placeanorder”是专业术语表示下单，而“100units”则是具体的订购数量。

3.请将以下商品的最佳报价发送给我们。

翻译：Pleasesendusyourbestofferforthefollowingitems.

解题思路：这句话中的“yourbestoffer”请求对方提供最优惠的报价，“forthefollowingitems”则指明了需要报价的商品列表。

4.感谢贵公司对本次询价的及时回复。

翻译：Weappreciateyourpromptresponsetoourinquiry.

解题思路：这句话表达了对对方回复的感谢，“promptresponse”强调回复的迅速，表示对效率的肯定。

5.我们期待与贵公司开展业务合作。

翻译：Welookforwardtodoingbusinesswithyou.

解题思路：这句话常用于商务信函的结尾，表达了期待和合作的愿望，是对未来关系的积极展望。

答案及解题思路：

1.解题思路同上，注意语法和表达的准确性。

2.解题思路同上，注意数字的表达和商务用语的准确性。

3.解题思路同上，保证报价信息的准确传递。

4.解题思路同上，表达对快速回复的感激之情。

5.解题思路同上，使用正确的商务用语表示期待合作的意愿。

排版说明：

每个翻译题和答案之间留有适当的空白，以增强阅读体验。

使用清晰的字体和字号，保证试卷易于阅读。

按照目录格式，将题目与答案分别列出，便于核对和查阅。六、应用题1.Writeabusinesslettertorequestinformationaboutaproduct.

解题提示：

Lettershouldbeformalandprofessional.

Clearlystatethepurposeoftheletter.

Includedetailsaboutthespecificproductofinterest.

Askforspecificinformationandexpresswillingnesstowaitforaresponse.

Example:

[YourName]

[YourPosition]

[YourCompany]

[CompanyAddress]

[City,State,ZIP]

[EAddress]

[PhoneNumber]

[Date]

[Recipient'sName]

[Recipient'sPosition]

[Recipient'sCompany]

[CompanyAddress]

[City,State,ZIP]

Dear[Recipient'sName],

Ihopethisletterfindsyouwell.Iamwritingtoinquireaboutaspecificproductofferedyouresteemedpany,[ProductName].Asapotentialcustomer,Iamkeentoexplorethefeaturesandbenefitsofthisproduct,whichIbelievecouldbebeneficialformybusiness.

Couldyoupleaseprovidemewithdetailedinformationregardingthefollowingaspectsoftheproduct?

Productspecificationsandtechnicaldetails.

Pricingandavailableoptions.

Deliverytimesandshippingcosts.

Warrantyandcustomersupportservices.

Iunderstandthatyoumayhaveastandardrequestformforsuchinquiries.Ifthisisthecase,IwouldappreciateitifyoucouldsendmethenecessaryformsordirectmetoyourwebsitewhereIcanfindthisinformation.

Thankyouforconsideringmyrequest.Ilookforwardtohearingfromyousoonandhopetohavetheopportunitytoexplorethisproductfurther.

Sincerely,

[YourName]

2.Writeabusinesslettertoconfirmameeting.

解题提示：

Lettershouldbeconciseandtothepoint.

Confirmalldetailsofthemeeting,includingdate,time,location,andpurpose.

Expressappreciationfortheotherparty'stimeandeffort.

Example:

[YourName]

[YourPosition]

[YourCompany]

[CompanyAddress]

[City,State,ZIP]

[EAddress]

[PhoneNumber]

[Date]

[Recipient'sName]

[Recipient'sPosition]

[Recipient'sCompany]

[CompanyAddress]

[City,State,ZIP]

Dear[Recipient'sName],

Iamwritingtoconfirmourupingmeetingon[Date],at[Time]in[Location].

Thepurposeofthismeetingisto[brieflystatethepurposeofthemeeting].Weanticipatediscussing[specifictopicsorobjectives].

Pleaseletmeknowifthereareanyadditionaltopicsyouwouldliketoincludeinouragenda.Iamlookingforwardtoourmeetingandbelieveitwillbeanexcellentopportunityforusto[mentionanyspecificgoalsoroutes].

Thankyoufortakingthetimetoschedulethismeeting.Iamlookingforwardtoseeingyouthere.

Bestregards,

[YourName]

3.Writeabusinesslettertoapologizeforadelay.

解题提示：

Apologizesincerelyforthedelay.

Explainthereasonsforthedelayifappropriate,withoutmakingexcuses.

Assuretherecipientthatstepsarebeingtakentoaddresstheissue.

Offertoprovideadditionalinformationorassistanceasneeded.

Example:

[YourName]

[YourPosition]

[YourCompany]

[CompanyAddress]

[City,State,ZIP]

[EAddress]

[PhoneNumber]

[Date]

[Recipient'sName]

[Recipient'sPosition]

[Recipient'sCompany]

[CompanyAddress]

[City,State,ZIP]

Dear[Recipient'sName],

Ihopethisletterfindsyouwell.Iamwritingtosincerelyapologizeforthedelayin[mentionthespecifictaskordelivery].Unfortunately,unforeseencircumstanceshavecausedadelay,andIunderstandthismaybeinconvenienceforyou.

Iwanttoassureyouthatweareactivelyworkingtoaddressthisissueandwilldoourbesttoexpeditetheprocess.Pleasebeassuredthatthisdelayisnotindicativeofourusualservicestandards,andwearemittedtomaintainingthehighestlevelsofcustomersatisfaction.

IfthereisanyadditionalinformationorassistanceIcanprovide,pleasedonothesitatetoletmeknow.Yourunderstandinginthismatterisgreatlyappreciated,andwelookforwardtoresolvingthismatterpromptly.

Thankyouforyourpatienceandcooperation.

Sincerely,

[YourName]

4.Writeabusinesslettertoexpressgratitudeforaservice.

解题提示：

Expressyourappreciationclearlyandsincerely.

Mentionthespecificserviceorsupportprovided.

Suggestwaystomaintaintherelationship(ifapplicable).

Keepthetonefriendlyandprofessional.

Example:

[YourName]

[YourPosition]

[YourCompany]

[CompanyAddress]

[City,State,ZIP]

[EAddress]

[PhoneNumber]

[Date]

[Recipient'sName]

[Recipient'sPosition]

[Recipient'sCompany]

[CompanyAddress]

[City,State,ZIP]

Dear[Recipient'sName],

Iwantedtotakeamomenttoexpressmysinceregratitudefortheexceptionalserviceyouprovidedtous.The[mentionthespecificservice]washandledwiththeutmostprofessionalismandexpertise,andithasgreatlycontributedtothesuccessofourproject.

Yourdedicationandattentiontodetailaremendable,andItrulyappreciatetheeffortyouputintoensuringoursatisfaction.Itisthroughserviceslikeyoursthatweareabletomaintainthehighstandardsweexpect.

Pleasefeelfreetoreachoutifthereisanythingelsewecandotocontinuebuildingourprofessionalrelationship.Welookforwardtotheopportunitytoworkwithyouagaininthefuture.

Thankyouonceagainforyouroutstandingservice.

Warmregards,

[YourName]

5.Writeabusinesslettertonegotiateaprice.

解题提示：

Clearlystatethepurposeoftheletter:pricenegotiation.

Providereasonsforyourrequestedpriceadjustments.

Offerpromisesoralternativesolutionsifpossible.

Maintainaprofessionalandrespectfultone.

Example:

[YourName]

[YourPosition]

[YourCompany]

[CompanyAddress]

[City,State,ZIP]

[EAddress]

[PhoneNumber]

[Date]

[Recipient'sName]

[Recipient'sPosition]

[Recipient'sCompany]

[CompanyAddress]

[City,State,ZIP]

Dear[Recipient'sName],

Ihopethismessagefindsyouwell.Iamwritingtodiscussthecurrentpricingfor[Product/ServiceName],whichhasbeenatopicofinterestforourpany.Aftercarefulconsideration,wewouldliketoproposeapriceadjustmentinordertobetteralignwithourbudgetaryconstraints.

Ourcurrentunderstandingisthatthepriceis[mentionthecurrentprice].Giventhefollowingfactors,webelieveapriceof[mentiontherequestedprice]wouldbemoreappropriate:

Thecurrenteconomicclimatehasledtoincreasedcostsforourbusiness.

Ouranalysisshowsthat[mentionanyspecificparisonsormarketresearchfindings].

[Includeanyadditionalrelevantinformationorreasonsforthenegotiation].

Wevalueourpartnershipwith[Recipient'sCompany]andunderstandtheimportanceofmutualprofitability.Todemonstrateourmitmenttothisrelationship,weareopentodiscussingalternativesolutions,suchasvolumediscountsorextendedpaymentterms,whichmaybebeneficialforbothparties.

Wewouldappreciatetheopportunitytodiscussthisfurtherwithyouandfindamutuallyagreeableresolution.Pleaseletusknowyouravailabilityforacallormeetingatyourearliestconvenience.

Thankyouforyourunderstandingandforconsideringourrequest.Welookforwardtoyourresponse.

Bestregards,

[YourName]

答案及解题思路：

答案：以上五封信件分别针对不同情境撰写，涵盖了商务函电写作的关键知识点，包括请求信息、会议确认、道歉、表达感激以及价格谈判。

解题思路：

1.请求信息：明确目的，提供所需信息，礼貌询问。

2.会议确认：确认细节，感谢对方时间，表达期待。

3.道歉：真诚道歉，解释原因，提供解决方案。

4.表达感激：清晰表达感谢，提及具体服务，提议保持关系。

5.价格谈判：说明理由，提出建议，寻求双赢方案。七、案例分析题1.分析一封商务信函并确定其目的、语气和结构。

案例背景：假设你是一家国际贸易公司的客户服务代表，你收到了来自一位客户的投诉信，抱怨其收到的产品存在质量问题。

案例分析题目：

请分析以下商务信函，并确定其目的、语气和结构。

[Date]

[YourName]

[YourPosition]

[YourCompanyName]

[YourCompanyAddress]

[RecipientName]

[RecipientPosition]

[RecipientCompanyName]

[RecipientCompanyAddress]

Dear[RecipientName],

Iamwritingtoyouregardingtherecentshipmentofourproduct,ModelXYZ,whichwasdeliveredtouson[DeliveryDate].Unfortunately,uponinspection,wehavediscoveredthattheproductdoesnotmeetthequalitystandardsweexpect.

Thedefectsinclude[listdefects],whichareadirectviolationofourcontractterms.Werequireimmediateactiontorectifythisissue,includingreplacingthedefectiveproductsandcoveringanyadditionalcostsincurredduetothisinconvenience.

Weexpectaresponsefromyou[specificdate],detailingthestepsyouwilltaketoresolvethismatter.Failuretoaddressthispromptlymayleadustoreconsiderourbusinessrelationshipwithyourpany.

Pleasedonothesitatetocontactmeat[YourContactInformation]ifyourequirefurtherinformation.

Sincerely,

[YourName]

2.分析一封商务信函并指出任何错误或改进区域。

案例分析题目：

请分析以下商务信函，并指出任何错误或改进区域。

[Date]

[YourName]

[YourPosition]

[YourCompanyName]

[YourCompanyAddress]

[RecipientName]

[RecipientPosition]

[RecipientCompanyName]

[RecipientCompanyAddress]

Subject:Re:Order5ShipmentDelay

Dear[RecipientName],

Ihopethismessagefindsyouwell.IamwritingtoinformyouthattheshipmentforOrder5hasbeendelayed[numberofdays]duetounforeseencircumstances.

Unfortunately,Iamunabletoprovideanewdeliverydate