旅游情景英语（第二版）Unit 3-3学习资料

“十二五”职业教育国家规划教材旅游情景英语课件制作：蔡慧（第二版）

旅游情景英语Unit3-3ServicesattheHotel

旅游情景英语ContentsWarmingUp

LanguageFocusPracticeExtending

ConclusionReviewHomeworkUnit3-3

旅游情景英语Reviewlaundryservice，laundrylist，laundrybag，fillout，ready，expressservice，charge，surcharge，returnKeywordsandphrasesUnit3-3

旅游情景英语Review1.Whenaguestwantstohavesomelaundrydone,whatwouldyouasktheguesttodofirst?2.Whydowechargeextraforanexpressservice?Unit3-3

旅游情景英语Mainpoints

1.Pleasefillinthelaundrylist.2.Priorityprocessing.Unit3-3

旅游情景英语DiscussionWordsandPhrasesUsefulExpressionsTheRoleofaRoomAttendantUnit3-3

旅游情景英语WordsandPhrasesturn-downservice开夜床standardroom标准间queen-sizebed加大床king-sizebed特大床air-conditioner空调设备mini-bar迷你酒吧safebox保险箱Unit3-3

旅游情景英语remotecontrol遥控器TVprogram/movieguide电视指南postcard明信片slippers/ˈslɪpəz/n.

拖鞋pillow/ˈpɪləʊ/n.

枕头T-shirt/ˈtiːʃɜːt/

n.T恤Unit3-3

旅游情景英语sweater/ˈswetə(r)/n.毛衣dress/dres/n.

连衣裙shorts/ʃɔːts/n.

短裤trousers/ˈtraʊzəz/n.长裤suit/suːt/n.

套装overcoat/ˈəʊvəkəʊt/n.

风衣jeans/dʒiːnz/n.

牛仔裤Unit3-3

旅游情景英语washing/ˈwɒʃɪŋ/n.手洗，洗涤dry-cleaning/ˌdraɪˈkliːnɪŋ/n.干洗ironing/ˈaɪənɪŋ/n.熨烫dyeing/ˈdaɪɪŋ/n.染色mending/ˈmendɪŋ/n.缝补，修补shrink/ʃrɪŋk/v.缩水，（使）缩小，（使）收缩fade/feɪd/vi.退色Unit3-3

旅游情景英语UsefulprofessionalknowledgeThedutiesofroomattendantinclude

SpecialrequestforguestserviceUnit3-3

旅游情景英语Thedutiesofroomattendantinclude:(1)Makinguptherooms(2)Changinglinensandtowels(3)Cleaningandpolishingfloorandfurniture(4)Washingbathroom(5)Doingtheturn-downservice(6)SupplyingtheroomswiththenecessaryitemsUnit3-3

旅游情景英语Specialrequestsforguestservice(1)guestlaundry(2)extrabed(3)otherpersonalservicesUnit3-3

旅游情景英语Thechamberserviceischargedwithmaintainingguestroomsandpublicspaceinsatisfactoryconditions.Theroomneedstobecleanedupeveryday.Theroomattendantshoulddocleaninginapolitewayandcannotentertheroombeforetheygetpermissionfromtheguests.TheRoleofaRoomAttendantUnit3-3

旅游情景英语Thedutiesofroomattendantincludemakinguptherooms;changinglinensandtowels;cleaningandpolishingfloorandfurniture;washingbathroom;doingtheturn-downserviceandsupplyingtheroomswiththenecessaryitems,suchasextrapillowsorhairdryersetc.Theroomattendantisexpectedtomaintainequipmentprovidedforworkandloadhousekeeper’scartbeforetheendofeachday’soperation.Unit3-3

旅游情景英语Thehousekeepingdepartment’sresponsibilitydoesnotendwithcleaning.Housekeepersareresponsibleforguestsatisfaction,makingsurethatspecialrequestforguestservicesuchasguestlaundry,extrabed,andotherpersonalservicesaremetandpublicareacleaningisscheduledsoastominimizedisturbancetoguests.Unit3-3

旅游情景英语Notes:1.Thechamberserviceischargedwithmaintainingguestroomsandpublicspaceinsatisfactoryconditions.客房服务就是保持房间和公共场所处于令人满意的状态。2.Theroomattendantshoulddocleaninginapolitewayandcannotentertheroombeforetheygetpermissionfromtheguests.客房服务员应该有礼貌的整理客人房间，在没有得到客人允许的情况下不得随意进入客人房间。3.Changinglinensandtowels更换棉织品和毛巾。Unit3-3

旅游情景英语4.Cleaningandpolishingfloorandfurniture清洁地板和家具，并保持它们的光亮。5.Doingtheturn-downserviceandsupplyingtheroomswiththenecessaryitems,suchasextrapillowsorhairdryersetc.开夜床服务并提供房间的必需品，诸如枕头和电吹风等。6.Theroomattendantisexpectedtomaintainequipmentprovidedforworkandloadhousekeeper’scartbeforetheendofeachday’soperation.当班的客房服务员还要维护工作用的设备，并在每天下班前把客房部的房务工作车补充完整。Unit3-3

旅游情景英语7.Thehousekeepingdepartment’sresponsibilitydoesnotendwithcleaning.客房部的职责不仅仅是清洁工作。8.Andotherpersonalservicesaremetandpublicareacleaningisscheduledsoastominimizedisturbancetoguests.其他个人服务的满足以及公共区域的清洁要有计划，以便最大限度地减少对于客人的干扰。Unit3-3

旅游情景英语ImitativewritingAccordingtothetextandconversations

towriteadialogueaboutofferingspecialrequestserviceforguests.PracticeTaskOne:Unit3-3

旅游情景英语Actouttheplaywithyourpartner.Youarearoomattendant,isgoingtodoturn-downserviceforaladyinroom1568ofShangrilaHotel.TaskTwo:Role-play

Unit3-3

旅游情景英语Discussion:Discusstheworkprocedureofturn-downservice.ExtendingUnit3-3

旅游情景英语ConclusionwordsUsefulExpressionsforturn-do