城市轨道交通客运服务英语（第二版）课件全套 韩荔 Unit 1 Reception English 接待用语-Unit 5 Disposal of Passenger？Special Affairs 乘客特殊事务处理

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTS

Part1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task1.1Greetingandintroduce

问候和介绍Part1StationReceptionEnglish接待用语NewwordsandExpressionsMetro地铁Underground地铁（尤指伦敦）美语常用subwayconvenient

adj.实用的；便利的；方便的；省事的Itisveryconvenienttopaybycreditcard.用信用卡付款非常方便。Abicycleisoftenmoreconvenientthanacarintowns.在城镇骑自行车常常比开车更方便。附近的；近便的；容易到达的Inconvenienceadj.n.不方便，麻烦，为难之处；vt.给…带来不便，打扰NewwordsandExpressionsemployee

员工；雇员，从业员工，受雇者apersonwhoispaidtoworkforsomebodySupervisor监督人,管理人,检查员,督学,主管人Supervise监督,管理,指导Shesupervisesixgirlsintheaccountdepartment.

她在财务部门管六个女孩。Mysupervisorissodemanding(要求过分的，苛求的）.

我的头儿苛刻极了Part1问候语(Greetings)1.PoliteExpressions:十字文明用语Hello/Hi/Goodmorning!/Goodafternoon!/Goodevening!您好！Please!请！Sorry!/I’msorry!对不起！Bye-bye!/Goodbye!再见！Thankyou!/Thanks!谢谢！2.OfferingHelp:主动提供帮助Excuseme!/Hello!/Hi!WhatcanIdoforyou?

打扰一下，有什么需要帮忙的吗？Excuseme!/Hello!/Hi!MayIhelpyou?

打扰一下，我可以帮您些什么吗？Excuseme!/Hello!/Hi!MayIaskyourname?

打扰一下，请问你叫什么名字？Excuseme!/Hello!/Hi!Whereareyoufrom?

打扰一下，请问你是哪里人？问候语(Greetings)问候语(Greetings)3.OfficialExpressions:正式用语英语中的问候用语非常繁多，正式的通常有：Howdoyoudo?(初次见面通常用语)Howareyou?(比较熟悉的人之间用语)Howareyougettingalongwith...?(你近来...可好?)Howareyoudoing?(您工作还顺利吧?)Howiseverything?(一切还好吧?)Howisyourvacation/holiday(s)/ChristmasDay/weekend?(假期怎么样?)

问候语(Greetings)当今美国社会流行口语用语，大致有：

What'sup?(近来可忙?)

Hello?Hi?

What'sgoingon?(近来可好?)

Howislife?

Howisitgoing?anythingnew?

Pleasedtomeetyouagain!

TrytothinkandusePleasedesignaconversation，you’renewcomertoGuangzhouSubwayCompany.Introduceyourselftoyourworkmates，meanwhiletrytocommunicatewithyournewcolleagues.Includinggreetingsandintroducing.1.greetings2.introducingUrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task1.2Greetingandintroduce

问候和介绍Part1StationReceptionEnglish接待用语Dialogues1IntroductionNotes:PreferstoPassengerSreferstoStationStaff.P代表乘客S代表车站工作人员S:IsthisyourfirsttimevisitingGZ?

你这是第一次来广州吗？P:Yes.Isiteasytogetaround?

是啊，附近交通方便吗？S:Ithinkso.Youcangetanywherebymetroorbybus.Itisconvenient.

你可以乘地铁或者公交，都挺方便的。P:It’sreallygreatthatwe’vegotametrosystem.GZistoocrowded.

有地铁真是太好了，广州人太多了。S:Yes,it’salotfasterthantakingthebus.

是的，地铁比公交车快多了。Dialogue2IntroductionS:Hello,I’mChen,anemployeeofGZMetroLine3.Nicetomeetyou！您好，我是陈，是广州地铁三号线的员工。很高兴认识您！P:Hello,MynameisTom.Nicetomeetyou,too.

你好，我叫汤姆，很高兴认识您！S:Whereareyoufrom?你来自哪里？P:I’mfromtheUSA.我来自美国。S:WelcometoGZ.欢迎来到广州！P:Thankyou.It’sgreattobehere.谢谢，能到这儿太好了。S:HaveyoueverbeentoGZbefore?之前来过广州吗？P:Yes,Ihave./No,Ihaven’t.IamgoingtoseetheAsianeventsthistime.有/没有,我这次是来看亚运会比赛的。S:Hopeyouenjoyyourstayhere!祝您在广州玩得愉快！P:Thankyou！谢谢！Completethefollowingminitalks:

（完成下列小对话）1）A:Goodmorning.2）A:Howdoyoudo?3）A:Pleasetomeetyou.4）A:Iwishyouapleasantjourney.5）A:Thankyou.6）A:You’vedoneusaverygoodservice.7）A:I’msorryI’mlate.8）A:Sorrytohavekeptyouwaiting.9）A:Givemeabottleofbeer，please.10）A:Welcometoourtrain.B:Goodmorning.B:Howdoyoudo?B:Pleasetomeetyou，too.B:Thankyou.B:Notatall.B:It’sverykindofyoutosayso.B:That’sallright.B:Itdoesn’tmatter.B:OK.B:Gladtotakeyourtrain.Trytodiscuss

Howtogreetpeopleandmakeintroduction?1.Findingoutsomeone’snameExcuseme，areyou/isyourname…….?2.IntroducingyourselfHello,I‘m/mynameisJack.3.IntroducingotherpeopleThisis/I’dliketointroduceMrBrown.4.GivingoutinformationaboutotherpeopleSheisfromBeijingSubway.SheworksintheBeijingSubway.5.GreetingandrespondtogreetHowareyou?Fine,thanks./Nottoobad，thankyou.Nicetoseeyou.Nicetoseeyou,too.Trytodiscuss

Howtogreetpeopleandmakeintroduction?Exercise:Situation1

SupposeMrWangisfromHongKong.Heismeetingyouforthefirsttime.Howdoyouintroduceyourselftohim?Whatwillyoudoindifferentoccasions?ExerciseSituation2Supposeyouareastudentjustgraduatedfromcollege，whenyouapplyforajob，pleasedescribetheprocedureofself-introduction.两个人一组，练习对话三至五分钟。分小组进行练习，并设计情景对话。UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task2.1GateGuidance

引导提示Part1StationReceptionEnglish接待用语NewwordsandExpressionselevator[‘eliveitə]n.电梯，升降梯（lift）escalator电扶梯handicapped-accessibleelevator无障碍电梯assistance[ə'sistəns]n.帮助，援助instruction[in'strʌkʃən]n.指令，指示；授课adjust[ə'dʒʌst]vi.

调整，校正footstep['futstep]n.脚步（声）；足迹alight[ə'laɪt]vi.

下来；飞落；偶然发现，碰到；降落NewwordsandExpressionsturnstile闸机，（入口处）等的旋转式栅门GateEntrygate入闸机Exitgate出闸机entrygate进闸机；exitgate出闸机yellowsafetyline黄色安全线platformedge站台边；platformgap站台间空隙nochange不设找零boundfor开往……ontheoppositeside在对面goupstairs/downstairs上楼/下楼NewwordsandExpressionsplatform站台、月台platform-ticketn.验票门platformbarrier站台栅栏platformbridge天桥platformcarn.(=flatcar)铁路的平板车platformstep(客车)脚蹬台阶eg:Youneedtogototheoppositeplatform.

你要到对面的月台才对。Dialogue1

Enter/ExittheGate进/出闸机

P:Excuseme，Idon’tknowhowtogothroughthegate.

抱歉，我不知道怎么过这闸机。S:Placethecardhereandgothroughthegatefromtheleftside.

把车票放在这里，然后从左边进站

P:ButIbuythesinglejourneyticket.但我买的是单程票S:Insertyoursinglejourneyticketfromhereandgothroughthegatefrotheleftside.请把单程m票投入这里，从左边出站。

Dialogue2

AskForDirection询问位置

P:Excuseme，WhereistheZhengJiashoppingmall?请问，正佳购物广场在哪里？S:It’snotfarfromhere.LeavethestationfromExitA.Turnleftandwalkstraightuntilyouseeabigshoppingmall.

那地方离这里不远。从A出口出去，左转一直走，直到您看到一个大的购物广场。P:Thankyouverymuch.ButhowcanIgettherethemostconvenient?

非常感谢，但我去那里该怎么走最方便呢？S:Walkacrosstheunderpass.It’sfive-minutewalk.

从地下通道走，需要步行5分钟。Roleplay现在一些大城市正在拥有越来越多的地下铁路，也正在拥有越来越多的外国观光客。如果有老外或游客向你求助怎样乘地铁，你该怎么说呢？分小组进行练习，并设计情景对话。Situation1SupposeyouareaMetrostationstaff，yourpartnerisvisitingto

Guangzhouforthefirsttime.Hewantstovisitafriendbysubway，buthedoesn’tknowhowtotakethesubway，youwillhelphimtotakethesubway.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task2.2GateGuidance

引导提示Part1StationReceptionEnglish接待用语

Exercises1A:您服务得很好。非常感谢。B:谢谢您的夸奖。期待不久的将来再次接待您祝您回国旅途一路顺风。

A:谢谢，再见。A:Youhavedoneusaverygoodservice.Thankyouverymuch.B:It’sverykindofyoutosayso.Wearelookingforwardtohavingyouhereagaininthenearfuture.Iwishyouapleasantjourneyhome.A:Thankyou.Good-bye.

Exercises2A:请问我们的列车能准时到达吗？B:对不起，先生，恐怕不行。我们晚点20分钟。但别担心，我们正在赶速，很有可能准点到达的。A:我可以到外面走走?B:当然可以，但是注意不要误了车。

A:Excuseme,butisourtrainonschedule?B:Sorry,sir.I’mafraidnot.Weare20minuteslate.Butdon’tworry.Wearerecoveringthelosttime.Recoveryisquitepossible.A:MayIgooutforawalk?B:Certainly,butmindyoudon’tmissthetrain.

Exercises3A:您好，请问我们在这里停车多长时间？

B:15分钟。不要走远了。请留心开车铃声。

A:我有足够的时间到站台上那家商店买点吃的东西吗？

B:只要抓紧点，我看来得及。A:Hello,howlongshallwestophere,please?B:Fifteenminutes.Don’tgofar.Payattentiontothedeparture-call.A:DoIhaveenoughtimetogotothatstoreontheplatformandgetsomefood?B:Yes,Ithinkyoudoifyougetamoveon.

II.PracticalEnglishforStationOperation

车站实用接待用语GoodMorningSir/Madam.WhatcanIdoforyou?我能帮您什么吗?CanIhelpyou,Sir/Madam?有什么事吗?WelcometoGuangzhouMetro.(theMetropolitanRailway地下铁道;subway;undergroundrailway)ThisisOperationControlCentreofGuangzhouMetro.

是广州地铁控制中心。Thiswayplease!请走这边！Letmeshowyouthere!让我给您们带路！Wouldyoupleasewaitforamoment?请稍等片刻，好吗？Letmehelpyou.我来帮你。Wouldyoupleasegetontheelevator?请上电梯，好吗？Thankyou!Youarewelcome!谢谢您！别客气！Yes,please!No,thankyou!Excuseme!Ibegyourpardon,Sir/Madam.对不起！Iamsorry,Idon’tknow.Pleasestandbehindtheyellowline!

请站在黄色安全线后！PleasefollowmetotheStationControlRoom!

请跟我到站控室来。PleasewaitfortheEmergencyService,here!

请在此等候紧急服务！Pleasewaitforthenecessaryassistance!

请等候有需要的服务！Pleasestandclearofthedoor.

请小心车门。Pleasedon’tsquat,itisdangerous.

请勿蹲姿候车，这很危险。Thenexttrainwillcomeinfiveminutes.

下趟车五分钟到。Ifyouhavesomethingdropintothetrack,pleasecontactwiththestationstaffs.

如果您有东西掉下轨道，请与车站工作人员联系。

Takeiteasy,ithasenoughtime.

别紧张，有足够的时间。It’sjustaroundthecorner.就在拐角附近Iwonderifyouhaveanychangeaboutyou?

您带了零钱没有？Youcan’tmissit.您不会找不到。Goodluckonyourtrip.一路顺风。What’sthis?Comein,please!请到我这里来！Oh,Isee!Thatisthewayout!那边是出去的路！Allpassengersarerequestedtoleavethestationnow!

所有的乘客请现在离开车站！RoleplaySituation2SupposeyouareaMetrostationstaff，andyourpartnerwantstoknowtheroutefromGuangzhouCommoditiesFairExposition（广州出口商品交易会），Makeadialogueaboutthissituation.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task3.1AskingforTransportion

询问交通路线Part1StationReceptionEnglish接待用语Dialogue1：

QuestionAboutTrainStation询问列车方向Excuseme.IsthistrainboundforGuangzhouEast?

请问这是去广州东方向的列车吗？S:No.ThistrainisboundforXilang，pleaseboardthetrainattheoppositeside.不是，这边是去西朗方向的列车，请到站台的对面乘车。Ifno，GuidanceforSidePlatform对于侧式站台的指引S:No.Youwentthewrongway.Youshouldtakethetrainontheoppositeplatformoverthere.

不是的，您走错了。您应该到对面的站台搭乘列车。S:Pleasegoupstairs/downstairs(tothehall)andturnleft/right.Thengoupstairs/downstairsagain.

请到上一层/下一层到站厅，然后左转/右转，再搭乘扶梯向上/下。Dialogue2Takethesubway

S：Excuseme，mayIhelpyou?

打搅一下,需要帮忙吗？P：Oh，It’sveryniceofyou..WhichlineshouldItaketoTeeMall?

噢，您太好了。请问坐哪条线可以到天河城？S:TakeLine1orLine3.

坐一号线或三号线。P:Butwhichstationtochangetheline?在哪个车站换乘？S:ChangetoLine1atGongyuanQian/ChangetoLine3atKecun.

在公园前转一号线/在客村转三号线。P:Whichstationismostconvenienttogoshopping?

哪个车站买东西最方便？S:You’dbettergotoGongYuanQianstationorTiYuXistation.TherearesomanymallsandbigdepartmentstoresorsupermarketsasTeeMall，PARKNSHOP，JUSCO，GrandbuyDepartmentStore，XindaxinCompany.

公园前站和体育西站最方便，那里有许多大型的百货商店和超级市场，例如：天河城、百佳、吉之岛、广百、新大新。TrytodiscussCanyoutalkmoreaboutofpublicplaces?1.railwaystation2.subwaystation3.airport4.AmusementPark5.NationLibrary6.ZOO7.Busstation

8.ShoppingplazaUrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task3.2AskingforTransportion

询问交通路线Part1StationReceptionEnglish接待用语

Dialogue3Askfortransportion

P:GoodMorning,Sir.早上好.先生.

S:Morning.早上好.

P:IsthiswhereIcatchthetrainforthezoo?

去动物园是在这儿坐车吗?

S:Yes.YoucantakeNo.5fromhere,butyouhavetogetoffatZooStation.

是的.你可以在这乘5号线.但是你在动物园南门下车。

P:That`salittletroublesome.

那样有点儿麻烦.

S:Actually,ifyougotothebusstopinthenextblock,youcantakeNo.105whichwillletyourightoffinfrontofthezoo.

其实如果你走到下个街区的公共汽车站坐105路车.可以在动物园的大门口下车.

P:Maybethat'swhatI'lldo.Thanksalot.

我想我还是选择后一种吧.谢谢您.S:You'rewelcome.

不客气.II.PracticalEnglishforStationOperation

车站实用接待用语Pleasewritedownyourpersonalparticularsandcontacttelephonenumber,sowecangiveyouareplyafterwards.

请写下您的个人资料和联络号码，我们会稍后给您答复。Iwouldinformtheheadquarterstogiveyouareply.

我会通知总部给您答复。Pleasefollowtheinstructionofstationstaffsandleavethestationinorder.请按站务员的指示有次序地离开车站Pleaseavoidthegapbetweentheplatformedgeandthecarbody!

请避开站台边和车厢的空隙！Pleaseadjustyourfootstepwhenboardingandalightingthetrain!

上下车请注意脚步！

Pleasetenderexactfare!付足车费！

Pleasedon’tplaceyourfoot/feetontheseat!Youcanleavethestationbythenearestexitonyourleft-handside.

您可以在您左手边最近的出口处离开车站。TrainforXiLangwillbearrivingatPlatform1infiveminutes.

去西朗的列车将5分钟后在1站台到达。Smokingisnotallowedinthestationandthetrain.车站和车上不准抽烟。ThisTVMisoutofservice/outoforder/undermaintenance,pleasegotoanotherTVMtogetaSJT(singlejourneyticket).这台自动售票机暂停服务/有故障/在维修，请到另一台自动售票机上去购单程票。Theexitgateisoutofservice,pleasegothroughthestaff’sdoor.

出闸机暂停服务，请走员工通道。Pleasewaitforamoment,IwilllookforanotherpersontotalkwithyouinEnglish.

请等一下，我会请另外一个人用英语与您交谈。Thanksforyourcooperation!多谢合作！Trytothinkanduse

Pleasedesignaconversationaboutaskingthewayandgivingdirections.1.aforeigner2.belost3.subwayline4.fromyourschooltorailwaystationUrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task4.1QuestionsFriendly

友好提问Part1StationReceptionEnglish接待用语

NewwordsandExpressionsmultipleadj.manyinnumber;involvingmanydifferent

peopleorthings

数量多的；多种多样的n.aquantitythatcontainsanotherquantityanexactnumberoftimes

倍数carriage

aseparatesectionofatrainforcarryingpassengers（火车的）客车厢coach

car

aroadvehicle,usuallywithfourwheels,thatispulledbyoneormorehorsesandwasusedinthepasttocarrypeople（旧时载客的）四轮马车

NewwordsandExpressionstheactorcostoftransportinggoodsfromoneplacetoanother运输；运费movingpartofamachinethatsupportsormovesanotherpart,forexampleonatypewriter（打字机等机器上的）滑动托架thewayinwhichsomebodyholdsandmovestheirheadandbody

仪态；举止vehicleathingthatisusedfortransportingpeopleorgoodsfromoneplacetoanother,suchasacarorlorry/truck交通工具；车辆somethingthatcanbeusedtoexpressyourideasorfeelingsorasawayofachievingsomething（赖以表达思想、感情或达到目的的）手段，工具~(forsth)distributetogivethingstoalargenumberofpeople;tosharesomethingbetweenanumberofpeople分发；分配~sth(to/amongsb/sth)tosendgoodstoshops/storesandbusinessessothattheycanbesold分销tospreadsomething,ordifferentpartsofsomething,overanarea使散开；使分布；分散Roleplay.Workwithyourpartnertocreateadialoguebasedonthegivensituation.Situation

SupposeyouareaMetrostationstaff，andyourpartnerwantstogetaGuangzhoumapfromyou.Tellhim/herwheretogetit.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTS

Part1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task4.2QuestionsFriendly

友好提问Part1StationReceptionEnglish接待用语

UsefulSentenceandExpressions1.Wouldyoupleasewaitforamoment?

请稍等片刻，好吗？

2.Excuseme,wouldyoupleasegivemesomeinformation?

劳驾，请问一件事好吗？

3.Wouldyoutellmewhichstationdoyouwanttogo?

请问您要去哪个车站？4.Iwonderifyouhaveanychangeaboutyou?

您带了零钱没有？5.What’sthematter?

你怎么了?/你哪里不舒服吗？

6.Wheredoesithurt?

哪里疼？7.Howlonghaveyoubeenlikethis?

像这样有多久了？8.CanIputmyluggageatthestation?

可否将行李寄存在车站？9.CouldIhavealookatyourticket?我能看一下您的车票吗？10.Helpustokeepthetubelitterfree.

请协助我们，保持地铁清洁卫生。11.Allpassengers,pleasebecarefulandstayback.

乘客注意安全，往后站。12.Pleaseretainyourticketforinspection

请保留车票待检。13.Pleasestandclearofthedoor.

请不要站在门口。UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTS

Part1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task5.1Sayinggoodbye

告别

Part1StationReceptionEnglish接待用语

告别(Farewell)有聚总有散。告别情景的设置往往并非简单、直接地告别，常伴随着理由、托辞等。直接的告别话语有：Goodbye!(Byebye!Bye!)拜拜！Seeyou(tomorrow)!Seeyoulater!明天见！Solong!Farewell!再见！

委婉的告别辞有：I‘’dliketosaygoodbyetoeveryone.我想和大家说再见。I‘’mafraidImustbegoingnow.恐怕我现在必须得走了I‘’mcallingtosaygoodbye.打电话道别。

其他带有祝愿以及叮嘱等的告别辞有：

Keepintouch!保持联系！Haveapleasantjourney.旅途愉快。Ihopetoseeyouagain.希望能再次见到你。Let''shopewellmeetagain.希望我们再次见面。Hopetoseeyouagain.欢迎你下次再来。Dropinanytimeyoulike.随时欢迎你来。Mindhowyougo,bye!走好啊，再见。Myregardstoyourfamily.向你的家人问好。Apleasantjourneytoyou!祝你旅途愉快！I’lllookforwardtoseeingyousoon.我期待很快见到你。Wearelookingforwardtohavingyouhereagain.我们期待在这里与你相见。Takecareofyourself,anddon''tforgettokeepintouch.自己多保重，别忘了保持联系。Roleplay.

Workwithyourpartnertocreateadialogbasedonthegivensituation.SupposeyouareanemployeeataMetrostation,andyourpartnerwantstoknowthedeparturetimeofthefirst/lasttrainatanystationonLine1.Youcanrefertotheschedulebelow.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTS

Part1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task5.2Sayinggoodbye

告别

Part1StationReceptionEnglish接待用语Dialogue1SayingGoodbye告别

P:Well,IamafraidImustbegoingnow.TrainNo.377hasarrivedinGuangzhouEast.

恐怕我现在得走了，377次列车已经到达广州东站了。S:Yes,letmehelpyoutocarrythiscase.

好的，我来帮你提这个箱子吧。P:Oh,itisverykindofyou.你真好啊。S:Don’tmentionit.Youarewelcometocomeagain.

不足挂齿，希望您再次乘坐我们的列车。P:Surely,andIwillcomeagainnextmonth.Seeyouagain.

下个月我肯定会再来的。再见。S:Seeyounextmonthandwishyouapleasantjourney.下个月见，祝你旅途愉快。ExerciseC.Fillintheblankswiththewordsorphrasesgiveninthebox.Thenreadoutthedialoguewithyourpartner.Susan:Excuseme,officer.Canyouhelpme？Policeman:Sure.Susan:CanyoutellmehowtogettoPeople’sSquare？Policeman:Youcantakethe______________.stopsacrossfigureoutsubwaydirectionExerciseSusan:Oh,Ijustcan’t______________thesubwaysystematall.AssoonasIgoundergroundIlosemysenseof_____.Policeman:Butit’seasytogettoPeople’sSquarefromherebythesubway.YoutakeLine2andit’sonly5________.Susan:Okay,doyouknowwherethenearestsubwaystationis？Policeman:Goeastalongtheroadandturnrightatthefirsttrafficlights.It’s______________thestreet.Susan:Thanksalot.Policeman:You’rewelcome.

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task1.1TicketInquiry购票问询Part2TicketAffairs

票务事务How

tobuyaticket如何购票

Payfortheexactfare补足票价ExpressionsPhrasesWordsandPhrasesThefollowingtypesofsubwayticket:地铁车票种类:SingleJourneyTicket单程票StoredValueTicket储值票YangChengTongCard羊城通StoredValueTicketforMiddle＆PrimarySchoolStudents中小学生储值票SeniorCitizenStoredValueTicket老年人储值票SeniorCitizenFreeTicket老年人免费票TouristSouvenirTicket纪念票ExerciseIdentifythepicturesbelow.Matchthemwiththewordsinthebox.1.singleride/journeyticket2.touristsouvenirticket3.publictransportationcard4.one-dayticket5.personalizedcards6.nonstandard/irregular-