城市轨道交通客运服务英语（第二版）课件 4.1 Deal with Station Ticket Affairs车站票务事务处理

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task4.1DealwithStationTicketAffairs车站票务事务处理

Part2TicketAffairs

票务事务WordsandPhrases：inform

[ɪn'fɔ:m]vt.

通知；预示headquarters

[ˈhedˈkwɔ:təz]n.总部panel

['pænl]n.面；（门、墙等上面的）嵌板，控制板—Stationcontrolpanel站控台,Signalpanel讯号台,Firealarmpanel火警讯号台,Advertisingpanel广告板corresponding[ˌkɒrəˈspɒndɪŋ]adj.

一致的，符合的，对应的pursuant[pəˈsju:ənt]adj.追踪的，依照的replacement[rɪ'pleɪsmənt]n.替代，替换，更换，取代

staircase[ˈsteəkeɪs]n.楼梯，楼梯间board[bɔ:d]vt.

上（火车、轮船或飞机等）n.甲板available[əˈveɪləbl]adj.可用的；有空的WordsandPhrasesautomatic[ˌɔ:tə'mætɪk]adj.自动的，自动化的meanwhile[ˈmi:nwaɪl]adv.同时，其间，与此同时complex['kɒmpleks]adj.复杂的，错综的，合成的outofservice/outoforder/undermaintenance暂停服务/有故障/在维修CustomerServiceCenter客服中心

CoinsInlet硬币投入口TicketOutlet取票口ChangeOutlet找零口

TicketConductor售票员TicketOffice票务室TicketBooth售票厅TicketGuide票务指南UsefulSentenceandExpressionsA.ServiceBusiness服务事务Iwouldinformtheheadquarterstogiveyouareplylater.

稍后我会通知总部给您答复。2.PleasegototheCustomerServiceCenterforhelp.请到客服中心处理。3.Theexitgateisoutofservice，pleasegothroughthestaff”sdoor.出闸机暂停服务，请走员工通道。4.ThisTVMisoutofservice/outoforder/undermaintenance,pleasegotoanotherTVMtogetaSJT(singlejourneyticket).

这台自动售票机暂停服务/有故障/在维修，请到另一台自动售票机上去购单程票。

5.Pleasewaitforthenecessaryassistance!请等候有需要的服务！

6.Thepassengerofholdingthepaperticket，pleasegothroughthestaff’sdoor.

持纸票的乘客请走员工通道。TranslationTranslatethefollowingsentencesintoChinese:Pleaseplaceyourticketontheyellowareawhenenterthegate.2.YoucangotothePlatform1viathestaircaseandboardthefirstavailabletraintoHuangSha.3.Pressthedestinationstationonthetouch,selectthenumberofticketsonthedisplay，thenthecorrespondingcharg