24年12月 1113商务交际英语1期末复习题

商务交际英语（1）期末复习题单选题1.(单选题，2分)_________iswritten,sent,andreceivedonacomputer.A.E-mailB.MemosC.letterD.report答案：A2.(单选题，2分)Whichofthefollowingwouldbethebestbeginningforanacknowledgment?A.Thankyouforyourorder.Yourbusinessissincerelyappreciated.B.HereatABCCompany,wesincerelyappreciateyourbusiness.C.Yourlettercametometoday.D.Ireceivedyourorderfor15speakersets.答案：D3.(单选题，2分)Akeytoreceivinghonestfeedbackis_________.A.theattitudeofthereceiverB.themessage'senvironmentC.thesender'sattitudeD.effectivelistening答案：C4.(单选题，2分)TheMcNittyCompany’srecipeforitsChunkyChoco-ChipCookiesisanexampleofa_________.A.tradesecretB.confidentialityC.informationD.secret答案：A5.(单选题，2分)Astereotypeisnotenoughforyoutounderstand__________.A.onecountryB.onegroupC.onepersonD.oneteam答案：C6.(单选题，2分)Youcanlearnaboutculturaldifferencesby__________.A.readingbooksB.travelingabroadC.seeingamovieD.A,BandC答案：D7.(单选题，2分)Ifverbalandnon-verbalsymbolsinthesender’smessageconflict,receiversgenerally________.A.believethenon-verbalsymbolsovertheverbalsymbolsB.believetheverbalsymbolsoverthenon-verbalsymbolsC.don’tknowwhichtobelieveD.believeboththeverbalandnon-verbalsymbols答案：A8.(单选题，2分)Whichofthefollowingstatementsaboutbodylanguageistrue?A.PeoplefromdifferentculturesinterpretbodylanguageindifferentwaysB.Basicbodylanguageisuniversal;itmeansthesametoallpeopleC.Facialexpressionsareuniversal,butgesturesarelessso.D.Friendlybodylanguageisallthesame;unfriendlyorthreateninggesturesvary答案：A9.(单选题，2分)Whichofthefollowingletterpartsisoptional?A.datelineB.subjectlineC.writer'snameD.salutation答案：B10.(单选题，2分)___________istheresponseofareceivertoamessage.A.FeedbackB.ChannelC.CommunicationD.Process答案：A(单选题，2分)What

is

NOT

included

in

the

purpose

of

communication?A.To

establish

goodwill.B.To

build

self-esteem.C.To

obtain

information.D.To

practice

using

language

accurately.答案：D(单选题，2分)(单选题)Whichofthefollowingisapreliminarypartofaformalreport?A.bibliographyB.titlepageC.bothAandBD.neitherAnorB答案：B(单选题，2分)Tocommunicateeffectively,thesendermust________.A.useaudienceanalysis,examinethemessage’senvironment,encourageandinterpretfeedbackB.useaudienceanalysis,readandlisteneffectivelyC.useaudienceanalysisandovercomeexternalandinternalbarrierstocommunicateD.speakandwriteclearly,anduseproperequipment答案：C(单选题，2分)(单选题)Anobstacletothecommunicationprocessiscalled_____________.A.internalbarrierB.externalbarrierC.communicationbarrierD.barrier答案：C(单选题，2分)Whenamessagehasbothgoodnewsandbadnews,the___________ordershouldbeused.A.directB.direct-indirectC.indirectD.undirect答案：B判断题1.(判断题，2分)Tosendmessages,wereadorlisten;toreceivemessage,wespeakandwrite.答案：错2.(判断题，2分)Makingforeignfriendscan'thelpyouunderstanddifferentcultures.答案：错3.(判断题，2分)Proofreadingthehard-copy,evenafterproofingonscreen,ensurestheaccuracyofadocument.答案：对4.(判断题，2分)Toovercomediversityintheworkplace,thebestplanistooverlookdifference.答案：错5.(判断题，2分)Asmileisuniversalandmeansthesameinanyculture.答案：错6.(判断题，2分)Alettercontainsbothverbalandnonverbalsymbols.答案：对7.(判断题，2分)Inplanninganagenda,donotconsidernewbusinessatthistime.答案：错8.(判断题，2分)Amemoheadingisalwaysincapitallettersonplainstationery.答案：错9.(判断题，2分)Inadirectorder,themainideashouldbeplacedfirst.答案：对10.(判断题，2分)Hardcopyisanothertermforelectronicallysentmail.答案：错11.(判断题，2分)Culturaldifferencecanbecommunicationbarriers.答案：对12.(判断题，2分)Mostbusinessreportsarewritteninformalreportformat.答案：错13.(判断题，2分)Usingonlyshort,simplesentencesisbestforbusinessmessages.答案：错14.(判断题，2分)Whenconversingwithacoworker,thedistancebetweenthetwoofyousendsanonverbalmessage.答案：对15.(判断题，2分)Understandingpeopleinstereotypeishelpfultoeffectivecommunication.答案：错阅读理解Passage1Globalizationistheprocesswhichhelpsthedevelopmentofglobalmarkets.Ifwewanttomakeaglobalstrategy,wemustconsidertheimpactsofglobalizationonparticularindustriesandcompanies.Theworldisshrinking.Successintheneweconomicorderneedsmorethananationaloreveninternationalperspective.Italsoneedsaglobalstrategytellinguswhatishappeningaroundtheworld.Beinginternationalisnotthesameasbeingglobal.Aglobalcompanyisonethathasaviewoftheglobalmarket,wherethecompanycannotonlymaximizetheopportunitiesbutalsotominimizethethreats.Ifyouthinkglobalizationappliesonlytolarge-sizedcompanies,thinkagain.Thenyouwillrealizethatthisisalsoimportantforsmallandmedium-sizedmanufacturersandserviceagencies.Bylookingatyourbusinessinaglobalperspective,youwillgainadvantagesthathelpyoutooverpassyourcompetitors.(1)(单选题)Whatshouldwedotohelpformaglobalstrategy?Weshould_________.A.neglecttheimpactsofglobalizationonindustriesandcompanies.B.focusonhowglobalizationappliestolarge-sizedcompanies.C.considertheinfluencesthatglobalizationhasonindustriesandcompanies.答案：C(2)(单选题)'Theworldisshrinking'meanstheworld_____________.A.isgettingbiggerB.isgettingsmallerC.doesn'tchangeatall答案：B(3)(单选题)WhichofthefollowingstatementsisCORRECTbasedonthispassage?A.Aglobalstrategyisneededtoanalyzetheinternationalsituation.B.Beinginternationalisbeingglobal.C.Aglobalcompanycanalwayshavemoreopportunitiesthananon-globalcompany.答案：C(4)(单选题)Itisnecessarytothinkgloballyin_________.A.large-sizedcompaniesB.medium-sizedcompaniesC.bothAandB答案：C(5)(单选题)Accordingtothepassage,howcanyoubeatyourcompetitors?A.Byinvestingmoreonresearchanddevelopment.B.Byoperatingyourcompanywithaglobalstrategy.C.Byexpandingtherangeofyourproducts.答案：BPassage2.Thepeoplethatanorganizationemploysareprobablyitsgreatestresource.Thatiswhythemanagementofpersonnelshouldbeconstantlyreviewedandimproved.Basedontheorganization'sgeneralpolicyandstrategy,surveysshouldbecarriedouttoassesswhetherornotstaffaresatisfiedwiththeirjobs.Actionsthenshouldbetakentomakesurethatstaffdohavejobsatisfaction.First,itisessentialtorecruittherightpersonforthejob.People'sskillsshouldbeclassifiedandmatchedtotheorganization'srequirements.Second,it'salsoimportanttodeveloppeople'sskillsbytraining,notjustatthestartoftheirjob,butthroughouttheir-career.Trainingplansshouldbeestablishedandtrainingshouldbereviewedconstantly.Third,developingpeoplethroughteamworkisveryimportant.Staffshouldfeelthattheyareworkingtogetherandnotbythemselves.Lastbutnotleast,peopleshouldnotnecessarilystayinthesamejobsthroughouttheircareer.Theyshouldbeemployedinthejobwheretheyaremost·effective.Developingtheircareersisimportant.(1)(单选题)Whatisthearticlemainlytalkingabout?A.Managementofpersonnel.B.Importanceofhumanresource.C.Personneltraining.答案：A(2)(单选题)Surveysshouldbecarriedoutinaccordancewith__________.A.theorganization'sgeneralpolicyandstrategyB.staff'sjobsatisfactionC.people'sskills答案：A(3)(单选题)Howmanykindsofactionsshouldbetakentomeetstaff'sjobsatisfaction?A.Three.B.Four.C.Five.答案：B(4)(单选题)Accordingtothepassage,whichofthefollowingstatementsisNOTtrue?A.Anemployeeshouldbeassignedtothepositionthatcanfullyexerthisskills.B.Personneltrainingatthestartofthejobismoreimportantthanthatinthelaterperiod.C.Aneffectiveworkteamisveryimportant.答案：B(5)(单选题)Peoplestayinthesamejobsthroughouttheircareer.A.mustn'tB.oughttoC.shouldn't答案：CPassage3Forthefirsttime,Shanghaihasofficiallyputforwardtheconceptof“gray-collarworkers,”whichreferstotechnicianswithahigh-levelofcreativityandprofessionalskills,inordertoencouragemoreyoungpeopletotakeuptheseneglectedpositions.Twenty-fiveoccupationswith15,000jobpositions—suchasdigital-controlledmachineoperatorandfashiondesigner—areincludedinthefirstbatchof“graycollar”,mainlyinthedigitalmanufacturingindustry,accordingtotheShanghaiLaborandSocialSecurityBureau.Unlikeeitherwhitecollarslikemanagementprofessionalsorblue-collaroperationworkers,graycollarisanewclassofworkerswithahigheducationalbackgroundandstrongpracticingability,officialssaid.Itisadistinctgroupandnotatransitoryclassbetweenthewhiteandblue,officialsstressed.“TheconceptwasputforwardinaccordancewithShanghai’spositionstheworld’scenterofdigitalmanufacturing,aswellastohelpsolveunemploymentamonglocals,especiallyyouth,”saidZhuJunyi,thebureaudirector.AccordingtoZhu,some40percentoftheunemployedinthecityareyoungpeoplewhofailedtofindasteadyjobaftertheirgraduation,whichisthesecondbiggestjoblessgroupaftermiddle-agedlaid-offworkers.Thoughtheincreasingnumberoflocaluniversitygraduatesfacesgreatjobpressure,manyposts,especiallythoseforskilledtechnicians,arestillvacant.“Mostuniversitygraduateshopetobecomewhitecollarworkersaftergraduation,whichmeansthereisabigcrowdformanagementpositions.Butdemandforgraycollarpositionsismuchlargerthanthecurrentsupply.”Zhusaid.Inthisregard,theShanghaiCareerTrainingandGuidanceCenterwilllaunchaseriesofprofessionaltrainingcoursesforlocalswhowillbecomegraycollars.(1)(单选题)“Gray-collarworkers”refertotechnicianswithallofthefollowingqualitiesexcept:A.high-levelofcreativityB.higheducationalbackgroundC.topmanagementability答案：C(2)(单选题)ChiefExecutiveDirector(CEO)canbea_______job.A.gray-collarB.white-collarC.blue-collar答案：B(3)(单选题)Theverytopunemploymentgroupofpeopleis_________.A.youngpeopleaftertheirgraduationB.peoplewhoareabouttogetretiredC.middle-agedlaid-offworkers答案：C(4)(单选题)Forwhichgroupofpeoplethedemandismorethanitssupply.A.gray-collarB.white-collarC.blue-collar答案：A(5)(单选题)Theword”vacant”inthisarticlemeans________.A.emptyB.unfilledC.full答案：BPassage4(阅读理解)PeterChangisanemployeeoftheU.S.DepartmentofAgricultureinthenorthernsectionoftheSanJoaquinValleyinCalifornia一oneofthemostproductiveagriculturalareasintheworld.Recently,Peterwaspromotedtothepositionofagriculturalloanclerk.Inhisnewposition,hehasmanyreportstoread-reportsfromfarmerswhoareapplyingforloans;statusreportsfromfarmerswhohavereceivedloans;andreportsfromhisemployer,thefederalgovernment,onnewloanprograms.Afterreadingsomanyreports,Peterwonders,"Whyarereportssodifferent?"Somearelong,someareshort.Somearesimple,somearecomplex.Someareeasytoread,somearedifficulttoread.Somearecoherent,somearenot.Somemakerecommendations,somedonot