上海开放大学《商务交际英语》形成性考核参考试题及答案

上海开放大学《商务交际英语》形成性考核参考试题及答案单选题1.下列陈述正确的是：A、Writingacontinuousemailmessageinonelongparagraphmaymakeyourreaderinterested.B、Allgoodwilllettersrequiresupportinginformation.C、Manuscriptreportsusuallyarelongerthanmemoorletterreportsbutnotaslongasformalreports.参考答案：C2.下列陈述正确的是：A、Usingonlyshort,simplesentencesisbestforbusinessmessages.B、Secondaryresearchinvolveslocatedatathatalreadybeengatheredandreported.C、Tooverediversityintheworkplace,thebestplanistooverlookdifference.参考答案：B3.下列陈述正确的是：A、Thesupportinginformationcontainsthemainidea.B、Thestandardpartsofaletterincludeadateline,letteraddress,salutation,body,plimentaryclose,writer’snameandtitle.C、TheEnglishlanguageisthemostwidelyusedlanguageintheworld.参考答案：B4.下列陈述正确的是：A、Thesalutationandplimentarycloseareomittedinthesimplifiedblockformat.B、Whengivingthenegativemessage,thesendershouldavoidusingpositivelanguage.C、Informationisimportant,butthekeyishowtolearnit.参考答案：A5.下列陈述正确的是：A、Themostmonerrorsfoundwhenproofreadingareword/letteromissionsoradditions,transposedlettersandmisspelling.B、Usingonlyshort,simplesentencesisbestforbusinessmessages.C、Afriendshiplettermusthavesupportinginformation.参考答案：A6.下列陈述正确的是：A、Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.B、Allgoodwilllettersrequiresupportinginformation.C、Externalmunicationoriginateswithinanorganizationandissenttoreceiverswithintheorganization.参考答案：A7.下列陈述正确的是：A、Thebodyoftheminutesisorganizedaccordingtotheorderinwhichtopicswerediscussed.B、Usetheindirectorderforletterswithapositivemessage.C、Tomunicateeffectively,thereceivermustuseaudienceanalysis,examinethemessage’senvironment,andencourageandinterpretfeedback.参考答案：A8.下列陈述正确的是：A、Supervisorisabiasedword.B、Thefirststepinwritingareportistoidentifytheproblemandthereport’sobjective.C、Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.参考答案：B9.下列陈述正确的是：A、Placethekeyboardoperator’sreferenceininitialsadoublespacebelowthebodyintraditionalmemoformat.B、ecauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.C、Wordprocessingisthesameasinformationprocessing.参考答案：A10.下列陈述正确的是：A、OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.B、Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.C、Usingabbreviationshelpskeepmessagesshortand,therefore,makesthemmoreunderstandableforsomeoneWhodoesnotspeakorreadEnglishfluently.参考答案：A11.下列陈述正确的是：A、nagendashouldincludethemeeting’sdate,time,andplace.B、Minutesareonlysenttothemeetingparticipants.C、Thekeypartsofthemunicationprocessareonlysender,message,andreceiver.参考答案：A12.下列陈述正确的是：A、Minutesaretheofficialrecordoftheproceedingsofameeting.B、Paragraphsinthemodifiedblockformatarealwaysindented.C、Twomediaareemployedwhensendingmunications—speakingandwriting.参考答案：A13.下列陈述正确的是：A、Minutesareonlysenttothemeetingparticipants.B、Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.C、Thepurposesofmunicationaretoestablishgoodwill,persuade,obtainorshareinformation,establishpersonaleffectiveness,andbuildself-esteem.参考答案：C14.下列陈述正确的是：A、llbusinessmessagesshouldpromotegoodwill.B、Thesupportinginformationcontainsthemainidea.C、Ananalyticalreportindirectorderstartswiththeintroduction,followedbyfindings,andthenthemainidea.参考答案：A15.下列陈述正确的是：A、letterisaformatthatismoninthebusinessworld.B、Whenplanningananalyticalreport,theauthor’spreliminaryoutlinewillprobablybeidenticaltotheonehewillusetowritehisreport.C、Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.参考答案：A16.下列陈述正确的是：A、Inroutinerequests,thereceiverviewsthemainideaoftheletterneutrally.B、Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.C、Ifthereceiverisill,listeningskillsarepositivelyaffected.参考答案：A17.下列陈述正确的是：A、Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.B、Ahypothesisisapossiblecauseorexplanationforaproblem.C、Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.参考答案：B18.下列陈述正确的是：A、Generally,businessmunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.B、Lettersthatcontainanegativemessagearewritteninindirectorder.C、ItisbesttoavoiddrawingpicturesforpeoplewhosefirstlanguageisnotEnglish;theywillmorethanlikelybeinsulted.参考答案：B19.下列陈述正确的是：A、Flightattendantisunbiasedwords.B、Supervisorisabiasedword.C、Therearetwoparticipantsinthemunicationprocess:themessageandthereceiver.参考答案：A20.下列陈述正确的是：A、Eachlineintheenvelopeaddressisseparatedbyonedoublespace.B、Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.C、Theformsofmunicationareexternalandinternalandformalandinformal.参考答案：C21.下列陈述正确的是：A、Becauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.B、Usetheindirectorderforletterswithapositivemessage.C、Usedirectorderwhenyouexpectyourreadertobereceptivetoyourreport.参考答案：C22.请选择正确的译文：panyexecutivesaswellasalllevelsofemployeesmustbemittedtowhatiscalledacultureofinclusiveness-anenvironmentinwhichpeople'sdifferencesarenotjustaccepted,butweled.A、公司的主管人员及各级雇员都有责任营造一种包容性的文化氛围，即人们的文化差异不仅被接受，而且受欢迎的环境。B、反馈是接收者对讯息的反应。反馈可以是非语言的（微笑、皱眉、停顿等），也可以是通过语言形式表达的（电话和书信）。任何反应，甚至没有反应，都是反馈。C、会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。参考答案：A23.请选择正确的译文：.Feedbackistheresponseofareceivertoamessage.Feedbackmaybenonverbal(asmile,afrown,apause,etc.)oritmaybeverbal(atelephonecalloraletter).Anyresponse-evennoresponse-isfeedback.A、公司的主管人员及各级雇员都有责任营造一种包容性的文化氛围，即人们的文化差异不仅被接受，而且受欢迎的环境。B、反馈是接收者对讯息的反应。反馈可以是非语言的（微笑、皱眉、停顿等），也可以是通过语言形式表达的（电话和书信）。任何反应，甚至没有反应，都是反馈。C、会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。参考答案：B24.Whyismunicationsoimportant？A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess参考答案：B25.Whichsentenceisgoodopeningforaresponsetoarequestforcustomercreditinformation？A、Weappreciateyourconfidenceinourcreditinformation.B、ThankyouforrequestingcreditinformationonJohnRogers.C、ThecreditinformationonJohnRogersisenclosed.参考答案：C26.Whichofthefollowingwouldbethebestbeginningforanacknowledgment？A、Thankyouforyourorder.Yourbusinessissincerelyappreciated.B、HereatABCpany,wesincerelyappreciateyourbusiness.C、Ireceivedyourorderfor15speakersets.参考答案：C27.Whichofthefollowingstatementspromotesgoodwillbyusingcourteouswords？A、Iwantmymoneybackbecauseyoudidn’tsendtheproductIrequested.B、Youmadeanerroronmyfinancialstatement.C、Perhapsyouoverlookedlastmonth'sstatement,asyouraccountispastdue.参考答案：C28.WhichofthefollowingstatementsisTRUE？A、TheOksignisperceivedthesamewayinFranceandtheUnitedstates.B、Ingeneral,Hispanicpersonsarefortablewithapersonalspaceoflessthan18inches.C、Anodalwaysmeans“yes”.参考答案：B29.WhichofthefollowingstatementsisNOTTRUE？A、Informationtechnologywillenablemorebusinessestoentertheglobalworkforce.B、TheInternetwillpreventmorebusinessesfromenteringtheglobalworkforce.C、Therewillbeanexplosivegrowthofpaniesdoingbusinessacrossborders.参考答案：B30.Whichofthefollowingshouldbeusedforamessagethatistoprovideinformationforagroupofpeople(someareinsidethepanyandsomeareoutside)？A、letterB、amemorandumC、areport参考答案：C31.Which'ofthefollowingshouldbepartofaninformationalreport？A、factsB、conclusionsC、remendations参考答案：A32.Whichofthefollowingsentencesshowsracebias？A、Thestudentsuffersfromseriousheartattack.B、HaveyoumetmyAsianAmericanfriend？C、Wehiredafemalelawyertosuethecase.参考答案：B33.Whichofthefollowingmeansisusedtostoreadocument？A、Electronicmail.B、Filetransferprotocol.C、Opticaldisks.参考答案：C34.Whichofthefollowingisthestandardpartofabusinessletter？A、Letteraddress.B、Attentionline.C、Enclosurenotation.参考答案：A35.Whichofthefollowingistheoptionalpartofabusinessletter？A、Letteraddress.B、plimentaryclose.C、Attentionline.参考答案：C36.Whichofthefollowingistheoptionalpartofabusinessletter？A、Dateline.B、Salutation.C、Postscript.参考答案：C37.WhichofthefollowingisNOTthestrategyforeffectiveglobalmunication？A、Beadaptableinyourmunicationstyle.B、UseyourbestEnglishspeakinghabits.C、Useacronymsslangandjargon.参考答案：C38.WhichofthefollowingisNOTthestepforplanninglettersthatcontainaneutralorpositivemessage？A、Toidentifytheletter’sobjectiveandthemainidea.B、Todetermineitssupportinginformation.C、Toendthelettercourteously.参考答案：C39.WhichofthefollowingisNOTthepurposeofmunication？A、Toestablishgoodwill.B、Torefuseinvitation.C、Toshareinformation.参考答案：B40.WhichofthefollowingisNOTtheprocessforplanningallmessagesininternaldocuments？A、TogainattentionB、ToidentifytheobjectiveandthemainideaC、Todeterminethesupportinginformation参考答案：A41.WhichofthefollowingisNOTanexternalbarriertomunication？A、Motivationorinterests.B、Environmentalfactorssuchaslightingandheat.C、Aclosedorauthoritarianclimate.参考答案：A42.WhichofthefollowingisNOTamethodtoorganizeananalyticalreport？A、Categories.B、Hypotheses.C、Alternatives.参考答案：A43.Whichofthefollowingisacharacteristicofaneffectiveworkteam？A、Teammembersaremittedtotheteamanditsgoals.B、Teammembersareallwellacquaintedwitheachotherpriortoworkingtogether.C、Theteamgetspletesupportfromalllevelsofmanagement.参考答案：A44.WhichofthefollowingareNOTbusinessmeetings？A、Birthdayparties.B、Staffmeetings.C、Boardmeetings.参考答案：A45.Whenthereceiverviewsthelettercontaininganeutralandpositivemessage,thesendercanuse______.A、directorderB、indirectorderC、direct-indirectorder参考答案：A46.Whenthereceiverviewsthelettercontaininganegativemessage,thesendercanuse______.A、directorderB、indirectorderC、direct-indirectorder参考答案：B47.Whenthereceiverofthereportiswithintheorganization,thewriteruses_____.A、letterreportformatB、memoreportformatC、manuscriptformat参考答案：B48.Whenhandlingdiversity,you’dbetter______inwriting.A、usejudgmentwordsB、useslogansC、replacejudgmentswithfacts参考答案：C49.Whengreeting,a(an)________mayfoldpalmstogetherbelowhisorherchinandnodorbowslightly.A、FrenchB、JapaneseC、Indian参考答案：C50.Whattypeofmessageshouldyousendineachofthefollowingsituations？Youwanttowriteyourpany'spresidentandrequestacopyofthepany'sannualreport.A、informal,oral,internalB、formal,written,internalC、informal,written,internal参考答案：B51.Whattypeofmessageshouldyousendineachofthefollowingsituations？YouwanttoaskacoworkertoplaytennisonSaturdaymorning.A、informal,oral,internalB、formal,written,internalC、informal,written,internal参考答案：A52.WhatisNOTincludedinthestageofplanningamessage？A、Toidentifytheobjective.B、Todeterminethemainidea.C、Toevaluatethemessage.参考答案：C53.Whatisaninternalbarriertomunication？A、barrierthatexistsoutsideofthereceiverandoutsideofthesender.B、arrierthatexistswithinthereceiverorwithinofthesender.C、afactorthatinterruptsthemunicaitonprocess参考答案：B54.Whatisanexternalbarriertomunication？A、barrierthatexistsoutsideofthereceiverandoutsideofthesender.B、arrierthatexistswithinthereceiverorwithinofthesender.C、afactorthatinterruptsthemunicaitonprocess参考答案：A55.Transitionwordsandphrasesarenecessarybecausethey______.A、connectsentencesandparagraphsbyshowingrelationshipbetweenthemB、directlyshowthemainideasC、indicatethesupportinginformation参考答案：A56.Toselectthemediaforthemessageandtheverbalandnonverbalsymbolsusedinthemessage,thesendermust______.A、nalyzeandunderstandthereceiver—aprocesssometimescalledaudienceanalysisB、analyzeandunderstandtheenvironmentinwhichthemessagewillbesentC、alltheabove参考答案：C57.Tomunicateeffectively,thesendermust________.A、useaudienceanalysis,examinethemessage’senvironment,encourageandinterpretfeedbackB、useaudienceanalysis,readandlisteneffectivelyC、useaudienceanalysisandovereexternalandinternalbarrierstomunicate参考答案：C58.Toconductsecondaryresearch,youmightA、talkwithcustomersandsuppliersB、collectdataontheInternetC、observewhathappens参考答案：B59.Toavoidbeingamunicationbarrier,extrovertsneedtomakesure______.A、theyspeakbeforetheythinkB、theyspeakastheythinkC、theythinkbeforetheyspeak参考答案：C60.Theteamgetspletesupportfromalllevelsofmanagement.A、Theteamgetspletesupportfromalllevelsofmanagement.B、TorequestC、Torecord参考答案：B61.Thestylesofreportsare______.A、formalB、informalC、formalorinformal参考答案：C62.Thepurposesofreportsare______.A、informationalB、analyticalC、informationalandanalytical参考答案：C63.Themodeasenderselectstosendamessageiscalled______.A、informationB、channelC、feedback参考答案：B64.Technologyhashadatremendousimpact______thewaymessagesarecreatedandedited.A、inB、onC、to参考答案：B65.Inthemunicationprocess,whichofthefollowingisamajorresponsibilityofthereceiver？A、nalyzingthesenderB、leadingeffectivelyC、assessingthemessage’senvironment参考答案：B66.Informationisoneof______wehave.A、themostvaluableresourcesB、themorevaluableresourceC、themostvaluableresource参考答案：A67.Ifverbalandnon-verbalsymbolsinthesender’smessageconflict,receiversgenerally________.A、believethenon-verbalsymbolsovertheverbalsymbolsB、elievetheverbalsymbolsoverthenon-verbalsymbolsC、don’tknowwhichtobelieve参考答案：A68.Howcanyoukeepmessagessimpleandshort？A、Pronouncewordscarefully.B、Useshort,simplesentences.C、BothAandB参考答案：C69.Aofaneffectiveteamisnotafraidtoquestionineffectivetechniquesorstrategies.Heorsheisalwaystryingtoimprovetheteam.A、thinkerB、supporterC、hallenger参考答案：C70.AmemotellingemployeesthatthenewsupervisorisBethKirkistoA、dviseB、informC、record参考答案：B71.Aconversationbetweensupervisorsofdifferingdepartmentsisa________munication.A、downwardB、upwardC、lateral参考答案：C72.Accordingtothecoursebook,whichofthefollowingstatementsisNOTtrueinlettersthatcontainneutralorpositivemessages？A、Theendingshouldbefriendly,courteousandpersonable.B、Themainideacanbepresentedattheend.C、Supportinginformationshouldbepresentedasmuchaspossible.参考答案：B73._____willmakethelargestU.S.minoritygroupwithinthenexttenyears.A、fricanblackpeopleB、HispanicsC、Asianimmigrants参考答案：B判断题1.请判断译文是否正确：YourabilitytoestablishandbuildrelationshipsaffectseveryaspectOfyourlife．Whetherinyoursocial，academic，Or．professionallife，thisabilitydeterminesthedepthOfyourrelationshipsyou’reyourfriends，lovedones，family，classmates，andcoworkers．建立关系的能力会影响到你生活的各个方面。不论是在社交、学业和职业方面，这种能力都决定着你与你的朋友、你所爱的人、你的家人、同学、同事的关系的紧密程度。A、正确B、错误参考答案：A2.请判断译文是否正确：Writtenmessagemaybeposed,edited,andtransmittedonputers.Thesewrittenelectronicmessagesareformsofelectronicmailore-mail.书面讯息可以利用计算机来撰写、编辑和发送。这种书面电子讯息就是电子邮件，也就是e-mail。A、正确B、错误参考答案：A3.请判断译文是否正确：Understandingyourresponsibilitiesasaparticipantinmunication,understandingtheformsofmunication,andbeingawareofbarrierstoeffectivemunicationwillaidyouinbeingabettermunicator.理解作为交流参与者的责任，理解交流的形式，认识妨碍有效交流的种种问题将有助于你成为一个善于交流的人。A、正确B、错误参考答案：A4.请判断译文是否正确：Tocutdowninwordiness,usetheactivevoiceratherthanthepassivevoice.Usingtheactivevoicehelpsyoubedirectandkeepsyoursentencesfrombeingtoowordy.成功的团队是由北京各异的人组成的。在一个机构里，组建工作高校的团队要考虑的是其功能、目的、或是各人的专业特长，而不是个性。A、正确B、错误参考答案：B5.请判断译文是否正确：Thetoneofaletterthatcontainsanegativemessageshouldreflectasincereconcernforthereceiver'sinterests.Youraimistopresenttheunfavorablenewspositivelyandinamannerthereceiverwillviewasfairand,ifpossible,inthereceiver'sbestinterests.目前，两种最常见的内部檔——即用于机构内部的文件——是备忘录和电子邮件。备忘录是一种在公司内部使用的、传统的（业务）檔。然而，随着网络技术的出现，电子邮件作为交流手段正在迅速取代备忘录。A、正确B、错误参考答案：B6.请判断译文是否正确：Thesupportinginformationinalettercontaininganegativemessageprovidesthereasonsforthenegativenews.Itcanpresentthereceiverwithalogicalexplanationofthereasonswhyyoucannotgranttherequest.含有负面消息的信函的辅助信息为这个负面消息提供了原因。它能够向信函接收者提出合理的解释，说明为什么你无法满足其要求。A、正确B、错误参考答案：A7.请判断译文是否正确：Theclosingofalettercontaininganegativemessageshouldbecourteousandhelpful.Thepurposeoftheclosingistomaintainorrebuildgoodwill.一封传达负面消息的信函的信尾应当是恭敬而乐于帮助的。信尾的目的是为了保持或重建良好的人际关系。A、正确B、错误参考答案：A8.请判断译文是否正确：Successfulteamsaremadeupofindividualswhohavedifferentbackgrounds.Inanorganization,effectiveworkteamshavetobebasedonfunction,purpose,orindividualexpertiseratherthanonpersonality.为了避免啰嗦，要使用主动语态，而不要使用被动语态。使用主动语态有助于直接表达你的意思，也可以避免句子过于冗长。A、正确B、错误参考答案：B9.请判断译文是否正确：pletebusinessmessagesoftenincludefiveWs:who,what,where,whenandwhy.ManybusinessmessagesrequireseveralparagraphstocoverthefiveWs.Adjustthemessageforyourreceiver.Insomecases,thereceivermaynotneedallfivepiecesofinformation.商务信函是用于与机构外部的人员交流的一种书面形式。商务信函还可用于机构内部雇员之间的正式的书面檔交流。商务信函被认为比便笺更正式。A、正确B、错误参考答案：B10.请判断译文是否正确：municationisreceiver-oriented;therefore,sendersshouldviewmessagesfromthereceiver'sperspective.Thisperspectivehelpsthesenderobtainthedesiredresponsefromthereceiver.请判断译文是否正确：备忘录是你的主管和同事用以评价你的具体工作业绩的一种依据；所以，要谨慎地使用备忘录。同样，还要仔细选择你把这些内部檔送给谁。你的备忘录的内容和语气决不能令人厌恶。懂得何时和如何使用备忘录对你的职业生涯的成功是很关键的。A、正确B、错误参考答案：B11.请判断译文是否正确：Mostbusinessreportsareinformalreportsandhaveoneoftwopurposes.Theypresentinformationthathasbeenrequested,ortheyanalyzeaproblemandreportthefindings.Theorganizationandtheformatofthesereportsvarydependingonthenatureofthemessageandthepeoplewhowillreceivethem.大多数业务报告是非正式报告，而且只有一两个目的。它们提供所要求的信息，或分析问题并报告调查结果。这类报告的结构和形式随材料的性质和接收者的不同而变化。A、正确B、错误参考答案：A12.请判断译文是否正确：Mostbusinessreportsareinformalreportsandhaveoneoftwopurposes.Theypresentinformationthathasbeenrequested,ortheyanalyzeaproblemandreportthefindings.Theorganizationandtheformatofthesereportsvarydependingonthenatureofthemessageandthepeoplewhowillreceivethem.A、正确B、错误参考答案：B13.请判断译文是否正确：Memosaremessagesthatsupervisorsandpeerswillusetojudgeyouron-the-jobperformance;therefore,usethemwithcare.Also,choosecarefullythepeopletowhomyousendtheseinternaldocuments.Thecontentandtoneofyourmemosmustnotbeoffensivetoanyone.Knowinghowandwhentousememosiscriticaltosuccessinyourcareer.建立关系的能力会影响到你生活的各个方面。不论是在社交、学业和职业方面，这种能力都决定着你与你的朋友、你所爱的人、你的家人、同学、同事的关系的紧密程度。A、正确B、错误参考答案：B14.请判断译文是否正确：Memosaremessagesthatsupervisorsandpeerswillusetojudgeyouron-the-jobperformance;therefore,usethemwith'care.Also,choosecarefullythepeopletowhomyousendtheseinternaldocuments.Thecontentandtoneofy0urmemosmustnotbeoffensivetoanyone.Knowinghowandwhentousememosiscriticaltosuccessinyourcareer.据；所以，要谨慎地使用备忘录。同样，还要仔细选择你把这些内部文件送给谁。你的备忘录的内容和语气决不能令人厌恶。懂得何时和如何使用备忘录，对你的职业生涯的成功是很关键的。A、正确B、错误参考答案：A15.请判断译文是否正确：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsitofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.开始撰写报告前，必须先做一些准备工作。即使是简要报告情况，也必须收集有关材料，然后进行整理使之合乎逻辑，容易理解。A、正确B、错误参考答案：B16.请判断译文是否正确：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsistofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.一封含有负面信息的信函传达的是令接收者失望的信息，如：拒绝要求，谢绝提供信息，拒绝信贷服务，或拒绝一项提议。这类信函要求仔细构思和组织，以在传达令人失望的消息的同时，还能保持善意。A、正确B、错误参考答案：B17.请判断译文是否正确：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsistofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。A、正确B、错误参考答案：A18.请判断译文是否正确：Inapersonalsetting,listeningdeepensrelationships.Thepoweroflisteninginourpersonalrelationshipsisimmense.Whenwelistentosomeone,wearesayingnonverbally,“Youareimportant.”Thefailuretolistensendsamessagetoapersonthatheorsheisunimportant.开始撰写报告前，必须先做一些准备工作。即使是简要报告情况，也必须收集有关材料，然后进行整理使之合乎逻辑，容易理解。A、正确B、错误参考答案：B19.请判断译文是否正确：Ifthereportisroutineorifyouexpectthereadertorespondfavorably,usethedirectorderandpresentthemainideafirst.Useindirectorderwhenyouexpectanunfavorableresponseorwhenthereceivermayneedpersuasiontoacceptthemainidea.如果报告是一份例行公事，或如果你估计报告阅读人会赞同这份报告，使用直接顺序，即在报告开头列出报告的主要内容。当你觉得报告阅读人会不赞同这份报告，或者你需要说服他，那就使用间接顺序。A、正确B、错误参考答案：A20.请判断译文是否正确：Goodbusinessmunicationsuseconcisewords.Concisemeansbrief,tothepoint,orshort.Concisewords,however,areprehensive;theycarrythewriter'sfullmeaning.大多数业务报告都是非正式报告，且只有一两个目的。它们提供所要求的信息，或分析问题并报告调查结果。这类报告的结构和形式随信息性能和阅读者的不同而变化。A、正确B、错误参考答案：B21.请判断译文是否正确：Formalreportsaremoreplexandlongerthaninformalreports.Becauseofthisplexity,youmayspendmoretimeorganizingandwritingaformalreportthanyouwouldprepareaninformalreport.Formalreportsmaybeusedwhenwritingtothetopmanagementofanorganization.为了避免啰嗦，要使用主动语态，而不要使用被动语态。使用主动语态有助于直接表达你的意思，也可以避免句子过于冗长。A、正确B、错误参考答案：B22.请判断译文是否正确：Businesslettersareusedtomunicatewrittenmessagestopersonsoutsideanorganization.Lettersarealsousedtomunicateformalwrittenmessagestoemployeeswithinanorganization.Businesslettersareconsideredtobemoreformalthanmemos.完整的商务信函常常包括五个W：who（人），what（事、物），where（地点），when（时间）以及why（原因）。许多商务信函需要好几个段落来阐明这五个W。要根据对方的情况来调整你的信函。在有些情况下，对方也许不需要全部这五个方面的信息。A、正确B、错误参考答案：B23.请判断译文是否正确：Beforewirtingareport,youmustdosomepreliminarywork.Evenifyouaresimplyreportingfacts,youmustgatherthosefactsandthenarrangetheminaneasy-to-follow,logicalsequence.会议是商务环境中一种重要的交流信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一组同事、或业务员以及他们的供货商或客户所组成。A、正确B、错误参考答案：B24.请判断译文是否正确：Ashumans,wehavetwomeansbv.Which.tncPnd.Messagesandtwomeansbywhichwereceivethem.To-sendmessages,wespeakandwrite,thesemessagesareacpaniedbynonverbalsymbols.Toreceivemessage,wereadorlisten.我们人类发出讯息时有两种途径，我们通过说和写发出讯息，这些讯息会伴有一些非语言符号。我们通过读和听接收讯息。A、正确B、错误参考答案：A25.请判断译文是否正确：Areportisadocumentthatprovidesthefactsaboutaspecificsituationorproblemforconsiderationbyaspecificgroupofpeople.Reportsarebusinesstoolsthatenablemanagerstomakedecisionsorsolveproblems.Reportscanbeclassifiedaccordingtotheirstyle,purpose,andformat.含有负面信息的信函的语气应该反映对于接收者利益真诚的关心。你的目的是以较好的方式，以一种接收者认为是公平的方式表达不利的信息，并且，如有可能，以接收者的最大利益为出发点。A、正确B、错误参考答案：B26.请判断译文是否正确：Areportisadocumentthatprovidesthefactsaboutaspecificsituationorproblemforconsiderationbyaspecificgroupofpeople.Reportsarebusinesstoolsthatenablemanagerstomakedecisionsorsolveproblems.Reportscanbeclassifiedaccordingtotheirstyle,purpose,andformat.报告是一种文件，为一组特定人群提供关于需要考虑的特殊环境或问题的事实。报告是业务工具，使管理者决策或解决问题成为可能。报告可以根据其文体、目标和格式分类。A、正确B、错误参考答案：A27.请判断译文是否正确：Alettercontaininganegativemessageconveysnewsthatwilldisappointthereceiver.Lettersthatdenyrequests,declinetosupplyinformation,refusecredit,orrejectaproposalareexamplesofthistypeofletter.Carefulplanningandorganizingarerequiredtoconveythedisappointingnewsandyetmaintaingoodwill.报告是一种檔，为一组特定人群提供关于需要考虑的特殊环境或问题的事实。报告是业务工具，使管理者决策或解决问题成为可能。报告可以根据其文体、目标和格式分类。A、正确B、错误参考答案：B28.请判断译文是否正确：.municationskillsareespeciallyimportantwhenyoumunicatewithpeopleofdiversebackgrounds.Inadditiontojustwritingorspeakingeffectively,youneedtoaddelementsofsensitivity,understanding,andtoleranceinyourmunication.目前，两种最常见的内部檔——即用于机构内部的文件——是备忘录和电子邮件。备忘录是一种在公司内部使用的、传统的（业务）檔。然而，随着网络技术的出现，电子邮件作为交流手段正在迅速取代备忘录。A、正确B、错误参考答案：B29.Thetwomostmoninternaldocuments-thosewrittenforusewithinanorganization-arememosande-mailmessages.Thememoisabusinessdocumentthathastraditionallybeenthemostmonmunicationinsideapany'swalls.However,withtheadventofInternettechnology,electronicallysente-mailmessagesarequicklyreplacingthememoasthemunicationofchoice.在与来自不同文化背景的人进行交流时，交流技巧尤为重要。在交流中，不仅需要有效的写和说的能力，还需具有感知力、理解力和忍耐力。A、正确B、错误参考答案：B30.Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.A、正确B、错误参考答案：A31.Thelanguageinbusinessconversationsisalwaysmoreformalthanthelanguageusedinotherconversations.A、正确B、错误参考答案：B32.Thekeypartsofthemunicationprocessareonlysender,message,andreceiver.A、正确B、错误参考答案：B33.Thehardcopyofamemoore-mailissometimesfiledandlaterretrievetoprovidearecordofaspecificdecision.A、正确B、错误参考答案：A34.Theformsofmunicationareexternalandinternalandformalandinformal.A、正确B、错误参考答案：A35.Thefirstitemonanyagendaistherollcall.A、正确B、错误参考答案：B36.Thedirect-indirectorderisbestwhenthewriterhasbothpositiveandnegativemessagestomunicate.A、正确B、错误参考答案：A37.ThebusinessenvironmentintheUnitedStatesissodominatedbywhiteAmericans.A、正确B、错误参考答案：B38.Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.A、正确B、错误参考答案：B39.Secondaryresearchinvolveslocatedatathatalreadybeengatheredandreported.A、正确B、错误参考答案：A40.Primaryresearchinvolvesgatheringfreshdata.A、正确B、错误参考答案：A41.Paragraphsinthemodifiedblockformatarealwaysindented.A、正确B、错误参考答案：B42.Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.A、正确B、错误参考答案：B43.OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.A、正确B、错误参考答案：A44.Multiculturalmeansthatoursocietyismadeupofmanycultures.A、正确B、错误参考答案：A45.MostAmericansarefortablewithapersonalspaceofatleast18inches.A、正确B、错误参考答案：A46.Minutesaretheofficialrecordoftheproceedingsofameeting.A、正确B、错误参考答案：A47.Manyemailusershatereceivingspamor“junkmail”.A、正确B、错误参考答案：A48.Lettersthatcontainanegativemessagearewritteninindire