商务英语1-003-国开机考复习资料

本文档的说明：文档是由网络收集整理而来！仅供考前复习使用！交际用语（单选题）题目-Goodevening,HiltonHotel!-Hello.I’dliketobookaroomforthenightsofthe18thand19th.-_____________________Justaminute,please.Atyourservice.WhatcanIdoforyou?参考答案是：Justaminute,please.交际用语（单选题）题目-Hehasgotfired.-________Sowhat?Iamnotsure.Ican’tbelieveit.参考答案是：Ican’tbelieveit.交际用语（单选题）题目-Wearegoingtohaveadancingpartytonight.Wouldyouliketojoinus?-_________Yes,it’sverykindofyou.Ofcoursenot.Ihavenoidea.No,Ican’t.参考答案是：Yes,it’sverykindofyou.交际用语（单选题）题目-Goodmorning.FarEastLogisticsCompany.ThisisLinHanxue.MayIhelpyou?-____________________________Goodmorning.Nicetomeetyou.No,thankyou.Goodmorning.ThisisDanielAndersonspeaking.参考答案是：Goodmorning.ThisisDanielAndersonspeaking.交际用语（单选题）题目-Sorry,Iforgottomailyoutheletter.-____________That’sallright.Thankyou.Youarewelcome.参考答案是：That’sallright.词汇与结构（单选题）题目Itwasnotuntil1938inBritain______thefirstHolidayswithPayActwaspassed.thatwhenas参考答案是：that词汇与结构（单选题）题目Ibelieveteamwork_______important.wasisare参考答案是：is词汇与结构（单选题）题目Sheisagoodgirl,_____?isn’titamIisn’tshe参考答案是：isn’tshe词汇与结构（单选题）题目Pricesmaychangequicklyifsupplyordemand________.changeschangewillchange参考答案是：changes词汇与结构（单选题）题目It'safineday______expected.whenasthat参考答案是：as词汇与结构（单选题）题目Ihavefinished__________yourprojectplan.readtoreadreading参考答案是：reading词汇与结构（单选题）题目Wecan'tgo_____itisraining.forbecauseas参考答案是：because词汇与结构（单选题）题目Wehadplentyofmeatbut____salt.notafewnonotmany参考答案是：no词汇与结构（单选题）题目Twotelephones_____weresenttomeyesterday.billschangesprices参考答案是：bills词汇与结构（单选题）题目AfterIreaditin_______,Iwilltellyoumyopinion.detailtotalsum参考答案是：detail词汇与结构（单选题）题目Youcan_____itandletusknowyourdecisionlater.thinkthinkaboutthinkout参考答案是：thinkabout词汇与结构（单选题）题目Wedon’t______smokinginthelibrary.allowalteralarm参考答案是：allow词汇与结构（单选题）题目Thecompanywillemploythemostsuitablepeopleto________.attendaninterviewjoinintheclubgotohospital参考答案是：attendaninterview词汇与结构（单选题）题目Allthedirectorsagreedtoholdapress______forthecompanynextmonth.conferencepartyteam参考答案是：conference词汇与结构（单选题）题目Accountingcould______toabout7,000yearsago.runupdatebacktakedown参考答案是：dateback单选题题目Thekeytomostbusinesses’successiscustomersatisfaction.Therearetworulesforcustomersatisfaction.Rule1isthatthecustomerisalwaysright.Rule2isifthecustomeriseverwrong,rereadRule1.Thebestwaytosatisfyyourcustomersistoprovidequalityproducts,friendlyservice,accurateinformationandkeepaddingvalueasmuchaspossibletoyourproductsandservices.Givingyourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.Inordertoimproveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.Thenyoutakeactionstomeetyourcustomers.Inthiswayyouwillstaycompetitiveinthesechangingtimes.Rememberyoushoulddoyourbesttokeepyourclientshappyandsatisfied.Thusyourbusinesswillgoontoachievesuccess.It'sassimpleasthat.@@@Whatisthekeytobusinesssuccess?Customersatisfaction.Goodadvertising.Investment.参考答案是：Customersatisfaction.单选题题目Thekeytomostbusinesses’successiscustomersatisfaction.Therearetworulesforcustomersatisfaction.Rule1isthatthecustomerisalwaysright.Rule2isifthecustomeriseverwrong,rereadRule1.Thebestwaytosatisfyyourcustomersistoprovidequalityproducts,friendlyservice,accurateinformationandkeepaddingvalueasmuchaspossibletoyourproductsandservices.Givingyourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.Inordertoimproveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.Thenyoutakeactionstomeetyourcustomers.Inthiswayyouwillstaycompetitiveinthesechangingtimes.Rememberyoushoulddoyourbesttokeepyourclientshappyandsatisfied.Thusyourbusinesswillgoontoachievesuccess.It'sassimpleasthat.@@@Whattypeofinformationneedstobeprovidedtoyourcustomers?Interestinginformation.Accurateinformation.Simpleinformation.参考答案是：Accurateinformation.单选题题目Thekeytomostbusinesses’successiscustomersatisfaction.Therearetworulesforcustomersatisfaction.Rule1isthatthecustomerisalwaysright.Rule2isifthecustomeriseverwrong,rereadRule1.Thebestwaytosatisfyyourcustomersistoprovidequalityproducts,friendlyservice,accurateinformationandkeepaddingvalueasmuchaspossibletoyourproductsandservices.Givingyourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.Inordertoimproveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.Thenyoutakeactionstomeetyourcustomers.Inthiswayyouwillstaycompetitiveinthesechangingtimes.Rememberyoushoulddoyourbesttokeepyourclientshappyandsatisfied.Thusyourbusinesswillgoontoachievesuccess.It'sassimpleasthat.@@@Whatcancustomersreturntoyou?QualityproductsandserviceAddedvaluetotheproductsandservicesBothAandB参考答案是：BothAandB单选题题目Thekeytomostbusinesses’successiscustomersatisfaction.Therearetworulesforcustomersatisfaction.Rule1isthatthecustomerisalwaysright.Rule2isifthecustomeriseverwrong,rereadRule1.Thebestwaytosatisfyyourcustomersistoprovidequalityproducts,friendlyservice,accurateinformationandkeepaddingvalueasmuchaspossibletoyourproductsandservices.Givingyourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.Inordertoimproveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.Thenyoutakeactionstomeetyourcustomers.Inthiswayyouwillstaycompetitiveinthesechangingtimes.Rememberyoushoulddoyourbesttokeepyourclientshappyandsatisfied.Thusyourbusinesswillgoontoachievesuccess.It'sassimpleasthat.@@@Whydowemakemarketsurveys?Toleadcustomerstoreturntous.Tokeepcustomershappyandsatisfied.Toknowwhatcustomersdemandandtrytomeetthem.参考答案是：Toknowwhatcustomersdemandandtrytomeetthem.单选题题目Thekeytomostbusinesses’successiscustomersatisfaction.Therearetworulesforcustomersatisfaction.Rule1isthatthecustomerisalwaysright.Rule2isifthecustomeriseverwrong,rereadRule1.Thebestwaytosatisfyyourcustomersistoprovidequalityproducts,friendlyservice,accurateinformationandkeepaddingvalueasmuchaspossibletoyourproductsandservices.Givingyourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.Inordertoimproveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.Thenyoutakeactionstomeetyourcustomers.Inthiswayyouwillstaycompetitiveinthesechangingtimes.Rememberyoushoulddoyourbesttokeepyourclientshappyandsatisfied.Thusyourbusinesswillgoontoachievesuccess.It'sassimpleasthat.@@@Whathappenswhenyoukeepyourclientshappy?Yourbusinessgrowsandimproves.Yourbusinessstaysatthesamelevel.Yourclientsgotocompetitors.参考答案是：Yourbusinessgrowsandimproves.判断题题目Amarketmeansthewaythingsareboughtorsold.Inallmarkets,thefirstimportantthingisthatwehavebuyers.Actually,buyersarethegroupofpeoplewhowanttobuycertaingoodsorservices.Sometimesbuyersonlypurchasesomeassets,tangibleorintangible.Buyersmightbuyquitetangibleassets,likehouses,carsandsoon.However,sometendtopurchaseintangibleones,likeshares,futures,etc.Theothersideofthecoinisthereshouldbeanothergroupofpeoplewhoarewillingtosellthings,includinggoods,servicesandassets.Thesepeoplearesellers.Andmarketsarethesystemthatbridgessomepeople’sdemandsandsomeotherpeople’ssupplies.Orinotherwords,thesystemgetsbuyersandsellersconnected.Thentheymaymakedealsatareasonableprice.Soinmarkets,pricemattersalot.Pricesmaychangequicklyifsupplyordemandchanges.@@@Amarketmeansthewaythingsaresoldonly.TF参考答案是：F判断题题目Amarketmeansthewaythingsareboughtorsold.Inallmarkets,thefirstimportantthingisthatwehavebuyers.Actually,buyersarethegroupofpeoplewhowanttobuycertaingoodsorservices.Sometimesbuyersonlypurchasesomeassets,tangibleorintangible.Buyersmightbuyquitetangibleassets,likehouses,carsandsoon.However,sometendtopurchaseintangibleones,likeshares,futures,etc.Theothersideofthecoinisthereshouldbeanothergroupofpeoplewhoarewillingtosellthings,includinggoods,servicesandassets.Thesepeoplearesellers.Andmarketsarethesystemthatbridgessomepeople’sdemandsandsomeotherpeople’ssupplies.Orinotherwords,thesystemgetsbuyersandsellersconnected.Thentheymaymakedealsatareasonableprice.Soinmarkets,pricemattersalot.Pricesmaychangequicklyifsupplyordemandchanges.@@@Actually,buyerswanttobuycertaingoodsorservices.TF参考答案是：T判断题题目Amarketmeansthewaythingsareboughtorsold.Inallmarkets,thefirstimportantthingisthatwehavebuyers.Actually,buyersarethegroupofpeoplewhowanttobuycertaingoodsorservices.Sometimesbuyersonlypurchasesomeassets,tangibleorintangible.Buyersmightbuyquitetangibleassets,likehouses,carsandsoon.However,sometendtopurchaseintangibleones,likeshares,futures,etc.Theothersideofthecoinisthereshouldbeanothergroupofpeoplewhoarewillingtosellthings,includinggoods,servicesandassets.Thesepeoplearesellers.Andmarketsarethesystemthatbridgessomepeople’sdemandsandsomeotherpeople’ssupplies.Orinotherwords,thesystemgetsbuyersandsellersconnected.Thentheymaymakedealsatareasonableprice.Soinmarkets,pricemattersalot.Pricesmaychangequicklyifsupplyordemandchanges.@@@Sellersmightbuyquitetangibleassets,likehouses,carsandsoon.TF参考答案是：F判断题题目Amarketmeansthewaythingsareboughtorsold.Inallmarkets,thefirstimportantthingisthatwehavebuyers.Actually,buyersarethegroupofpeoplewhowanttobuycertaingoodsorservices.Sometimesbuyersonlypurchasesomeassets,tangibleorintangible.Buyersmightbuyquitetangibleassets,likehouses,carsandsoon.However,sometendtopurchaseintangibleones,likeshares,futures,etc.Theothersideofthecoinisthereshouldbeanothergroupofpeoplewhoarewillingtosellthings,includinggoods,servicesandassets.Thesepeoplearesellers.Andmarketsarethesystemthatbridgessomepeople’sdemandsandsomeotherpeople’ssupplies.Orinotherwords,thesystemgetsbuyersandsellersconnected.Thentheymaymakedealsatareasonableprice.Soinmarkets,pricemattersalot.Pricesmaychangequicklyifsupplyordemandchanges.@@@Marketswillconnectpeople’sdemandsandpeople’ssupplies.TF参考答案是：T判断题题目Amarketmeansthewaythingsareboughtorsold.Inallmarkets,thefirstimportantthingisthatwehavebuyers.Actually,buyersarethegroupofpeoplewhowanttobuycertaingoodsorservices.Sometimesbuyersonlypurchasesomeassets,tangibleorintangible.Buyersmightbuyquitetangibleassets,likehouses,carsandsoon.However,sometendtopurchaseintangibleones,likeshares,futures,etc.Theothersideofthecoinisthereshouldbean