酒店英语 答案 郭璐

ChapterOne： HotelIntroduction酒店介绍背景阅读TTFTFF介绍酒店设施A.kBIAhefdcijg介绍酒店房型C.singleroomtwinroomDoubleroomtwindoubleroomsuperiorroomdeluxeroompresidentialsuitehandicappedroom4.Translation翻译Kingsizebedisabout1.8to2metersinwidth.国王床一般宽1.8至2米。Therearetwokindsofdoubleroom:double-bedroomandtwinbedroom.双人房分两种不同类型：大床房和双床房。我们酒店有水疗中心和美容沙龙，适合度假人士。Ourhotelprovidesspaandbeautysalonforpeopleonvocations.经济型酒店一般较少酒店服务设施，仅提供最基本的服务。Economyhotelsonlyprovidesbasicservicesinsteadoffullserviceamenities.ChapterTwo：Reservation酒店预订Decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFfalse.______T___________F_____________T____________F______________F_____________T________1. Warmup预热练习1.____F_____2.____E_____3.____D_____4.____C_____5.____BA___6.____A_____2．WorkingScenes工作情景1)Makingreservation预约酒店ReservationsreserveThreeOnbehalfoftwinsuperiorbuffetbreakfastconfirmatgovernmenttax2)Changethereservation改变预约changeunderpostponedrecordavailable3)CanceltheReservation取消预约cancelreservationnumberchargedeadlineconfirmation4)ListentotheEpisodeandfillouttheformwithwhatyouhear.听以下情境对话并填空NameTelephoneNo.RoomtypeArrivaltimeLengthofstayJasonAppleton632753255deluxedoubleroom21stMay6nights5）Askingwaysofpayment询问支付方式A.Pleasewatchavideoandfindoutthemethodsofpayment.Waysofpayment:By___Cash________By__Creditcard_________By_Travelers’___cheque______Wechatpay__By__Mobilepayment___________Alipay_____Applepay____TotalamountMomentoftransactionMethodofpaymentDepositPre-authorizationDialogue1580RMB////Dialogue2$268.90/CreditCard//Dialogue3$1398RegistrationCash$200/Dialogue4￡400RegistrationCreditCard￡100/6)Introducingthelocationofthehotel介绍酒店方位PleaseputtheEnglishnamesbesidethecorrespondingChinesenames.A11B6C9D4E8F2G10H3I5J7K1表方位介词的用法：Pleasefillintheblankswithproperpreposition.1）我们在香港岛以西的大屿山。___to______on____2）莲花山在福田区，中心书城以北。__to_____in____3）酒店在香港岛的东部北角区。_in_____in__4）莲花山在深圳福田区北部。__in_____DIntroducingthedistanceoftwoplaces.介绍两点之间的距离TheSZIITis

onehourbytaxifromthecitycenter.TheSZIITisanhourbusridefromthecitycenter.Guangzhouis

50minutesbytrainsfromShenzhen.Guangzhouisa50minutetrainridefromShenzhen.4.Translation翻译1）我们有单人房、双人房、豪华套房和总统套房。2）这个预定专员很有礼貌。她（服务时）使用礼貌用语，并且称呼客人的姓名使两人的对话更加亲切。3)Manyhotelsusereservationcharttodisplayandrecordroomavailability.4）Therearetwokindsofreservations.Reservationwithdepositandwithoutdeposit.5.MoretoKnow课外链接以下是酒店预订确认函，请尝试写出英文版：DearMr.Brown,YouhavereservedonesuperiordoubleroominthenameofMr.White.ThearrivaldateisOct.16th,2020andthedeparturedateisOct.17th,2020.YourreservationnumberisFM816547.Therateis850RMBpernight,includingonebreakfastand6%VAT.TheweatherinShenzheniscloudy,22to30degreecentigrade.Ourhotelprovidesfreeshuttlebusfromtheairport.Pleasebookinadvance.Please(feelfreeto)callusafyouneedanyhelp.Welookforwardtoreceivingyousoon.Warmregards,ReservationteamShangri-LaHotel1001ShennanRoad,LuohuDistrict,ShenzhenChapterThree：Registration入住登记Decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFfalse.____F____________F___________F____________F____________F______Warmup预热练习（passport）(roomcard)(creditcard)(registrationform)(IDcard)(signature)2．WorkingScenes工作情景1)Withreservation有预约的情况下reservationdoubleroomcreditcardfeelfreeWithoutreservation无预约的情况下delayedwalk-upratefillinregistrationcardlatecheck-out3）Theroomisnotready房间没有准备好的情况下inthenameofstayingcheck-instorefreshen-up4.Translation翻译Guestswithapriorreservationshouldhaveapre-printedcardwaitingforthematthefrontdesk.优先预定好的客人应有一份事先准备好的入住登记卡，已在前台备好。Today,itisraretofindanyhoteloperatinginamanualenvironment.今天，很少看到有人在手动环境下管理酒店。酒店大堂经理是酒店前厅的一个重要角色。Thelobbymanagerisanimportantroleinthehotelfrontdesk.有没有办法可以加快（speedup）酒店的入住登记速度（registrationprocess）?Whatotherwayscouldhotelsspeeduptheregistrationprocess?ChapterFour:Checkingout退房Basedontheabovepassage,decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFforfalse._____F____________F____________F_____________F____________T_______Warmup预热练习MatchthefollowingpictureswiththeirrelevantEnglishequivalent.把下面的图片和相应的单词对应。（luggageclaimtag）(bellman)(receipt)(bill)WorkingScenes工作情景Watchavideoandcompletethefollowingconversationwithwhatyouhear.看视频补充句子1)Checkoutandluggagestore退房和行李寄存checkoutsettlebillchargepaidmoviesroomserviceAmericanExpressvaluablebreakableclaimtagbellmanclaim2）Checkoutandexplainthebill退房解释账单printoutrestaurantminibartelephonecallstaxservicechargepayingReceipt3）Checkoutanddealwithbillproblem结账时账单出现问题overchargedBusinessCenterpassportconfusedapologizeinconveniencesettle4.Translation翻译Rightoutsidethelobbythereisataxistand.Youcantakethetaxitotheairport.出了大厅就有一个出租车站牌，您可以搭出租车去机场。I’vedoublecheckedthebill.Ifeverythingiscorrect,pleasecheckandsignhere.我已经再次核对了账单。如果没有问题，请核对一下并在这里签名。对不起，这里的这笔费用是什么意思？我可没有在房间用过餐啊。Excuseme,what’sthischargerfor?Ididn’torderedanyroomservice.总共是365美元。您希望怎么结账？现金还是信用卡？It’satotalof$365.Howwouldyouliketopay?Bycashorbycreditcard?ChapterFive:Concierge礼宾服务_____T____________F_____________F____________F____________F______Warmup预热练习MatchthefollowingpictureswiththeirrelevantEnglishequivalent.把下面的图片和相应的单词对应。(trolley)（in-flightservice）(touristsites)（afteryou）Workingscene工作场景1)Airportpick-upservice接机服务pickingin-flightdown-towntouristsites2)Helpwithguest’sluggage帮助客人提行李piecestrolleyrackbellboyatyourservice3)HotelCarService租车服务reservini-vaneconomycomfortridecab4.Translation翻译1)Theconciergeserviceisrelativelynewtomodernhotel-keepingthoughitisquiteoldinitsbasicconcept.礼宾服务的基本概念是相对古老的，但是在现代酒店管理中是相对新的。2)Insomehotelstheconciergeistheheadoflobbyuniformedservices,inwhichcasethebelldesk,transport,doormenandvaletparkingattendantswouldreporttohim.在一些酒店里，礼宾是制式服务的头领。酒店里的行李员、交通服务员、门童和泊车员都要向他报告。3）汽车后座有3件小行李，后备箱有一件大行李，对吗？Therearethreepiecesofsmallluggageatthebackseatsandalargeoneinthetrunk.Isthatcorrect?您的行李里面有易碎或者特别贵重的东西吗？Isthereanythingfragileorvaluableinyourluggage?ChapterSix:Guestservices客户服务TheABCsofHandlingGuestComplaintsBaseontheabovepassage,decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFforfalse._____F____________T____________T_____________F_____________T________(opposite)(nextto)(between)(atthecornerof)(block)(elevator)2.WorkingScenes工作情景Watchthevideoandfillintheblanks.观看视频填写以下对话ExchangingForeignCurrency兑换外币Recommendingrestaurantsandtouristattractions推荐餐厅和景点recommendhistoricalinterestsDapengFortressdinningouttaxiride3)Givingdirections指引方向BlocksLobbyStraightahead4.Translation翻译1)I’msorrytohearthat.That’sunusual.I’lllookintothematteratonce.很抱歉，这很不寻常，我立刻去调查一下。2)Idoapologize,madam.Wouldyoucaretosendthisdressfordry-cleaning?Nochargeofcourse.我们深感抱歉，夫人。请您把衣服拿去干洗，一切费用，由酒店负担。3)对于给您造成的不便，我谨代表酒店向您道歉。Idoapologizefortheinconvenienceonbehalfofthehotel.很抱歉，您所要求的事超越了我的权限，您可以找我们经理谈谈。Iamsorry.Itisbeyondmypower.Maybeyoucantalktomymanager.ChapterSeven:

Housekeeping客房服务HousekeepingDepartmentBaseontheabovepassage,decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFforfalse._____T____________F_____________T____________T_____________F_______Warmup预热练习MatchthefollowingroomfacilitieswiththeirEnglishnames.请把以下客房设施和中文名字对应。（suitcasestand）（fridge）（mini-bar）(in-roomdinningmenu）（keycard）（documentationfolder）（safe）（laundrybasket）（complimentarydrinks）（kettle）（air-conditionercontrol）（hanger）（bed-headconsole）(shaverpoint）（continentalbreakfast）（Americanbreakfast）2.WorkingScenes工作情景Watchthevideoandfillintheblanks.观看视频填写以下对话RoomComplaintsHousekeepingfreshtowelsroomattendantcomplimentarydrink2）LaundryServicelaundryattendantcolor-fastdrycleanrunexpressnext-daylaundrylist3)RoomserviceAmericanContinentalpeeledorangesconfirmThankyousignthebilltrolley4.Translation翻译1)Weannounce“Housekeeping”firstandwaitforafewseconds,allowthepersoninsidetorespond.我们先要说“客房服务”，再等待几秒，以便房间里的人做出反应。2）Wouldyoutidyupabitinthebathroom?I’vejusttakenabathanditisquiteamessnow.您能否帮我整理一下浴室？我刚刚洗完澡，浴室里搞得乱七八糟的。我想知道应该先打扫哪个房间，浴室还是卧室？Iamwonderingwhichshouldbecleanedfirst,bathroomorbedroom?门厅（lobby）是个人多拥挤的地带，是通向酒店的过道，因此它需要不断清扫。Lobbyisaheavytrafficareaandthegatewaytothehotel,soitrequirescontinualcleaning._________________________________________________________________ChapterEight:Restaurant在餐厅WesternTableManners西方餐桌礼仪Decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFfalse._____T____________F____________F____________F_____________F______________F_______1、Warmup预热练习1）MatchthefollowingpictureswiththeirrelevantEnglishequivalent.把下面的图片和相应的单词对应。(grilledsalmon)(shrimpcocktail)(Caesarsalad)(gooseliver)(filletsteak)(beefwellington)(Brusselssprouts)(chocolatemoose)(avocadoandprawnsalad)(vealescalope)(stuffedmushrooms)(T-bonesteak)2.WorkingScenes工作情景Watchthevideoandfillintheblanks.观看视频填写以下对话Introducingwesternmeal介绍西餐EnglishItalianFrenchAmericancuisineappetizersoupmaincoursedessertwhettheappetitecaviarFrenchsnailcreamyborschseafoodpuffpastryentreesteakraremediumrareTiramisubeveragesfishmeat2）Recommendingdishes推荐菜品maincourserecommendbeefwellingtonsolediptenderbroccoliBrusselssprouts3)Respondingguests’complaints处理客人投诉noticingassuredissatisfactionnoticingRightawaysincereapologiesonthehouse4)客人付款PayingtheBillPaybyCashCheckbillreceiptkeepthechangePaybyCreditCardhavethebillsignittodiscountsurchargeservicefeesignonChargetotheRoomhavethebillputsignroomkeyknowledgeablesalmonHowwouldyoulikeyoursteak?Rare,mediumrare,medium,mediumwellorwelldone?您的牛扒要几成熟的，生的，三分熟，五分熟，七分熟还是全熟的？Iamsorrysir.Thetablehasbeenreserved(预定).Thereisasignonit.I’llseatyouatanothertable.先生，不好意思。这座位已经被预定了。桌子上方了标志卡。我给您换另外一张桌子。这是菜单。服务员很快会来帮您点菜。Here’sthemenu.Thewaiterwillcomeandtakeyourordersoon.我马上给您换。大概需要15分钟。在您等候的时候希望喝点什么免费饮料吗？（complimentary）I’llchangeitimmediatelyanditwilltakeabout15minutes.wouldyouliketohavesomecomplimentarydrinkwhilewaiting?ChapterNight:Bar在酒吧BarBaseontheabovepassage,decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFforfalse.1._____F_______2._____F_______3._____T_______4.______T_______5.______T_______6.______T_______Warmup预热练习MatchthefollowingcocktailorbardrinkswiththeirEnglishnames.请把以下鸡尾酒或酒吧饮品和中文名对