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一、选择题(旅游英语1-10题;补全对话11-18题;阅读理解19-25题;餐饮服务与管理26-45。每小题2分,共90分,每小题中只有一个选项是正确的)1.接机牌()A.TourGuideIDcardB.WelcomeBoardC.FlagofTourServiceD.TourGuide2.旅游团()A.tourgroupB.walk-inguestC.individualtravelerD.tourist3.连通房()A.singleroomB.connectingroomC.doubleroomD.deluxeroom4.康乐中心()A.roomcenterB.businesscenterC.recreationcenterD.shoppingcenter5.餐饮()A.snackB.orderC.dinningD.beverage6.豪华酒店()A.businesshotelB.resorthotelC.luxuryhotelD.boutiquehotel7.旅行社()A.travelagentB.traveltourC.travelagencyD.tourgroup8.外线电话()A.DDDB.IDDC.outsidecallD.localcall9.私人支票()A.postalchecksB.personalchecksC.restaurantchecksD.traveler'schecks10.保证性预订()A.advancedreservationB.confirmedreservationC.guaranteedreservationD.non-guaranteedreservationDialogue-1(C-ChambermaidG-Guest)C:Housekeeping.MayIhelpyou?G:Yes,please.C:Sorrytodisturbyou,madam.11.G:No,thanks.I'dliketohaveabathandtakearestafter6hours'longflight.C:OK,12.G:Canyougetmeathermosofhotwater?Ijustwantacupofhotcoffee.Andpleasehang“DoNotDisturb”signoutsidemydoorafterbringingthewater.C:G:Thankyou.C:Youarewelcome.Whattimewouldyoulikemetomakeupyourroom?G:I'llgoshoppingwithmyfriendsaround19:00.C:Inthatcase.I'lldotheturn-downserviceforyouwhenyouturnthesigntheotherwayandgoout.G:Great.14.A:MayIdotheturn-downserviceforyounow?B:IA:MayIdotheturn-downserviceforyounow?B:Iunderstand.Iwillbebacksoon.C:IsthereanythingIcandoforyou,madam?D:I'llberightback,madamDialogue-2(R-ReceptionistG-Guest)R:Goodevening,sir.MayIhelpyou?G:Yes,please.15.CanIhavearoom?R:16.G:I'mafraidIhaven't.R:Justamomentplease.17.(Thereceptionistchecksthelist.)Sorry,sir.Wecan'tarrangeyouaroomuntileighto'clockthisevening.G:Oh!I'lljustwaithere.Thanks.R:You'rewelcome,sir.Ifyouneedanyhelp,doletusknow.G:18.阅读理解19-25题(阅读下列短文,并根据文章内容选择最佳答案,讲所选答案的序号填在答题卡上)Passage1EatingoutismorepopularintheUSAthaninBritain,anditismoreoftennecessarytomakeareservation.Youwillevenseeshortqueuesatrestaurantsofpeoplewaitingforatable.Therestaurants,especiallythebetterqualityones,openatabout11:30a.m.(Mid-day,ratherthan1:00p.m.isthemostnormaltimeforlunchinAmerica.),andsomethenstayopentillevening,soitispossibletohavedinnerthroughouttheafternoon.Itisnotusualinmanyareasforpeopletoleaveworkandgooutfortheireveningmealat5:00p.m.or6:00p.m.ratherthanwaittilllater.Outsidethebigcities,restaurantstend,correspondingly,tocloselaterthaninBritain.Otherrestaurantsareopenforbreakfast,andtherearerestaurantsthatareopen24hoursaday.Anumberofrestaurantscallthemselves“familyrestaurants”.Manyofthesedonotservealcohol,andhavefairlyrestrictedvarietiesofsteaks,burgers,omelettesandsandwichesforveryreasonableprices.Theyalsoservesmallerandcheaperchildren'sportions.Whenyoustopatmostrestaurantsotherthan“truckstops”,youshouldnotjustgoinandsitdown—unlessyouseeasignsaying“Pleaseseatyourself”.Thenormalthingistowaitforahostessorcaptaintoescortyoutoatable.Oftentherewillactuallybeasignsaying“Pleasewaittobeseated".Oneexcellentthingisthat,afteryou'vebeenseated,thewaiterorthebusboywillautomaticallybringyouaglassofwater(withicenaturally)andkeeponrefillingitthroughoutthemeal.TheAmericansseemincapableofeatingamealwithoutdrinkingsomethingatthesametime.Choosethebestansweraccordingtothepassage.19.WhenanAmericaneatsamealhealways()A.hassomethingtodrinkB.hasasaladC.hastowaitD.hasaglassofwater20.InAmerica,ifyoueatatarestaurant,you'dbetter()A.makeareservationfirstB.standoutsideinaqueueC.orderasmallportionD.havesomethingtodrink21.Whichofthefollowingistrue?()A.SomerestaurantsinAmericadonotservealcohol.B.Americansliketoeatoutrightafterwork.C.Mostgoodqualityrestaurantsareopenforbreakfast.D.TherearenotmanyrestaurantsintheUnitedStates.22.Ifyouwanttoeatandhappentostopatatruckstop,you()A.willhavetowaitforthewaitertoescortyoutoatableB.mayjustwalkinandsitdownC.willhavetoreadthesignoutsideitfirstD.willhavetostandinaqueueandwaitPassage2Breakfastisnotonlythemostimportantmealoftheday,itisalsothemostneglectedorskipped.Commonreasonsfornoteatingbreakfastincludelackoftime,notfeelinghungry,traditionaldislikeforbreakfast,anddieting.Breakfastsimplymeans"breakthefast".Yourbodyspendsatleastsixtotwelvehourseachnightinafastingstate.Inthemorning,yourbodyneedsenergytorevup(转动起来)intohighgearfortheday'sworkahead.Ifyouskipbreakfast,youarelikelytoconcentratelesseffectivelyinthelatemorning,feelirritable,short-tempered(易怒的),tired,orweak.Whenyouchoosenottoeatbreakfast,yourbodystaysinslowgear.Also,peoplewhoskipbreakfastoftenbinge(无节制的大吃)laterinthedayatothermealsoreatahigh-calorie(高卡路里)snackinthemorning.Breakfasteaterstendtoeatlessfatduringtheday,havemorestrengthandenduranceandbetterconcentrationandproblem-solvingability.Agoodbreakfastshouldprovideupto1/3ofyourtotalcalorieneedsfortheday.Ontheaverage,weeat400lesscaloriesforbreakfastthanfordinner.Ifbreakfastdoesn'tappealtoyouinthemorning,tryeatingalighter-dinner,earlierintheeveningorsavehalfyourdinnerforbreakfastinthemorning.Ifyoustillaren'thungryinthemorning,startwithsomethingsmalllikejuiceortoastorhaveamid-morningsnacklaterwhenyouarehungry.Noteatingbreakfastcanalsocauseyoutoovereat,sinceafallinbloodsugaroftenmakesyoufeelveryhungrylater.Tomakemattersworse,sinceyourbodyisinaslowedstate,itwillnotbeabletoburnthoseextracaloriesveryefficiently.Ifyoufeedyourbodyhealthysnacksandmealsthroughouttheday,youarelesslikelytobecomeextremelyhungryandstuffyourselfassoonasyoubegintoeat.Sincebreakfastisthefirstandmostimportantmealoftheday,choosingtherightfuelisimportant.Thebestbreakfastfoodsarefruits,juice,leanmeat,andgrainproductssuchasbread,rice,noodles,andcereals.Choosethebestansweraccordingtothepassage.23.WhichofthefollowingisNOTtrueofapersonwhodoesnothavebreakfast?()A.Hewillbeeasilydistracted.B.Hewilltendtolosehistemper.C.Hewillfeelweak.D.Hewillbecomeverytalkative.24.Whichofthefollowingisahealthyeatinghabit?()A.Eatingaslittleaspossible.B.Eatingnobreakfast.C.Eatingnolunch.D.Eatingthreeregularmealsaday.25.WhichfoodisNOTfitforbreakfast?()A.Rice.B.FatmeatC.Bread.D.Juice.餐饮服务与管理26-45题26.菜肴分完后,盘中菜品应留下菜肴,以示宽裕。()A.1/5B.1/6C.1/3D.1/1027.西餐宴会上主菜时配()A.白葡萄酒B.红葡萄酒C.香槟酒D.鸡尾酒28.西餐宴会台形要求餐台两边椅子对称,椅间距离不少于cm,既方便客人用餐,又利于席间服务,还突出主台。()A.10B.20C.30D.4029.以下哪种预定形式不属于散客预定形式()A.电话预订B.当面预订C.口头预定D.网上预订30.以下哪个选项不属于预定内容()A.客人用餐日期和时间B.用餐人数C.用餐人数和标准D.所有用餐客人性别31.征询客人喝什么饮料,应使用,主动介绍饮料品种,可边递餐巾和去筷套,边询问饮料,一般在客人的操作。()A.陈述句左边B.选择疑问句左边C.陈述句右边D.选择疑问句右边32.西餐零点服务流程不包括()A.迎宾接待B.结账服务C.送客服务D.及时通知总经理33.西餐服务中所配的调味品,应从客人放在客人的正前方。()A.左侧B.右侧C.左前方D.右前方34.中餐宴会开始前分钟摆上冷盘。()A.5B.10~15C.15D.2035.西餐客人示意收餐具、餐盘,在客人侧用右手撤走餐碟、刀叉;客人用餐完毕后在客人侧用右手撤杯子。()A.左右B.右左C.左左D.右右36.薄荷酒主要产于和两个国家。()A.美国丹麦B.英国西班牙C.法国荷兰D.意大利葡萄牙37.特基拉酒在净饮时,常用蘸盐伴饮,以充分体现特基拉的独特风味。()A.橙皮B.橙角C.柠檬皮D.柠檬角38.洞庭湖碧螺春属于我国的品种()A.绿茶B.红茶C.乌龙茶D.花茶39.与茶叶、可可并称为世界三大饮料。()A.奶茶B.咖啡C.果汁D.雪碧40.中国的白酒因其原料和生产工艺等不同而形成了不同的香型,主要有以下5种:清香型、米香型、兼香型、浓香型、()A.幽香型B.花香型C.酱香型D.蜜香型41.房内收餐,当客人不在房间时,应请开门,及时将餐车餐盘等用具取出。A.领班B.客房服务员C.餐厅服务员D.楼层服务员42.会议开始前分钟将会议指示牌放在指定的位置上。A.10B.20C.25D.3043.宴请形式适宜招待人数众多的宾客。A.冷餐会B.鸡尾酒会C.自助餐D.酒会44.美式餐饮是在的基础上发展起来的。A.中式餐饮B.英式餐饮C.俄式餐饮D.法式餐饮45.开餐期间餐厅应始终站在第一线,通过亲身观察、判断、监督,指挥服务员按标准程序服务,发现偏差及时纠正。A.服务员B.主管C.经理D.餐饮部经理二、判断题(旅游英语46-55题;餐饮服务与管理56-65题;每小题1分,共20分,每小题A选项代表正确,B选项代表错误)46.Itdoesn'tmatterifyouarelateformeetingatourgroup.()47.Asatourguide,youneedn'tcarrywelcomeboardwhenyoumeetthembecausetheywilllookforyou.()48.Thebanquetmenuswerealwayskeptasabusinesssecretforthehotel.()49.Pleasedon'thaveasaunabathafterdrinkingalcohol.()50.Weneedn'twarmupbeforedoingsomeexercises.()51.Itisusuallymoreexpensiveforanindividualtocheckinatthehotelthanthatofagroup.()52.Softdrinkincludesbeer,cola,wineandmineralwater.()53.ForAmericanservice,thebeverageisservedfromtheguest'sleftside.()54.HenanisthebirthplaceofChinesenation.()55.Chinesemartialartsincludesarmedroutesandunarmedroutes.()56.科学管理和人才素质水平将成为餐饮企业今后发展的重要因素。57.对一周内没有使用的餐具,不必进行再次的洗涤消毒。58.举办国宴时,不要选用其他国家的国花做餐巾花,以免引起不愉快。59.水烫法就是把酒倒入温酒壶,然后放入热水中升温。60.江苏菜的特点是鲜咸、葱香突出,善烹海鲜。61.中餐宴会菜单设计的菜肴口味应丰富,以先淡后浓、冬浓夏淡的顺序来安排。62.为客人分配有佐料的菜时,要先分派再蘸料。63.中餐宴会席间撤换毛巾时,做到:客到巾到、上汤羹炒饭后递巾、上虾蟹后递巾。64.西餐宴会的杯具选用应根据客人所选用的酒类而定。65.如果客人是坐饮,服务员应先给客人餐巾纸,然后上酒水。旅游英语(40分)三、选词填空(每小题2分,共20分。请用方块内所给的词或词组补全句子,并将其适当形式填在相应的位置)Originatewear traditiontracebackatOriginatewear traditiontracebackatnochargeoperacostumewearPractice

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