商务英语基础（2）期末复习提要

商务英语基础（1），（2）期末复习题提要商务英语基础（1），（2）是中央广播电视大学英语专业商务方向)的必修设课,分为“商务英语基础（1），（2）”,在两个学期完成.“商务英语基础（1），（2）”教学时间为36周,4个学分,使用的教材是由中央广播电视大学和外语教学与研究出版社联合引进改编的多媒体教材《步入商界—商务英语初级》。同学们在复习时，除了参考复习提要外，应重点掌握教材所列方框中WORDCHECK和LANGUAGESUMMARY的内容。“商务英语基础（2）”的学习和考试范围为教材的12-20单元。UNIT12商务信函一、掌握商务信函中的七个重点部分（1）称谓：DearSir/Madam,….（2）开头：I’mpleasedtd….,Thankyoufor….（3）提供背景资料：Iunderstandthatyourreasonsfor…..（4）提出问题：IWouldlikeyouto…..(5)说明意见:I’msurethat…..(6)提出请求：I’amsurethatthisnewinformatiomwillencourageyouto…..(7)结尾：Ilookforwardto….二、提出解决问题的方案：Therearetwoimmediatethingswecando:Wecanincreaseouradvertisingbudgetandbringforwardthelaunchdate.Youneedto….Themostimportantthingnowis…Wemust….三、掌握形容词比较级的用法，如：JKToyshavealargermarketshare.Theyhaveacheaperproduct.Theyhaveanearlierlaunchdate等.UNIT13公务出差一\掌握离开旅店结帐时常用的表达用语:(1)“I’dliketocheckout,please.”(2)“I’dliketopaymybill,please”.(3)“Ihavemyluggagehere.”(4)“CouldIhaveareceipt,please?”(5)“CanIcheckmynextreservation,please?”二\掌握寻求批示,提出建议等的表达用语,如:“ShouldI…”,“DoyouthinkIshould….”,“CouldI…”,Iwonderifyoucorld…等;和“Youshould….”,“Yououghtto…”,“Ithinkyoushould….”,“Ithinkyououghtto…”,”“haveto”,“must”,“It’seasential….”,“Giveme….”,“Shallwe….”等。UNIT14展示新产品一\掌握发表正式演讲时的用语:(1)委婉地开头,如:“Ladiesandgentlemen….”,“Welcome…”等。(2)概述演讲内容,如:“Inthenexttenminutes….”,“I’mgoingtotalkabout….”,“Myfirstpointis…”“Mysecondpointis….”,“Myfinalpointis…”等.(3)说明演讲的目的,如:“Theobjectivesofmypresentation….”等。(4)开始第一部分,如:“Iwillstartwiththebackground….”等。(5)归纳,如:“Tosumup…”等。(6)结束,如:“Toconclude…”等。二\掌握用“How”来询问产品的有关信息，如“Howdifficultywillitbetomanufacture?”“Howsoonwillthisbecamera-ready?”等。三、掌握详细描述产品的表达方法：“Howitlooks….;Whatitdoes….;Howitoperate…”“Material”,“Cost”,“Market”等。四、学会使用表达时间的一些短语，如：“inthenixthourorso”,“insixweek’time”“forthelastfewday”等。五、了解“tobegoingto”和“shall”用于表达意图和打算时的用法。UNIT15款待来客一、掌握正式谈生意前后的寒喧用语。二、掌握提出邀请时的用语，如：“Wouldyoucare…?”“Howabout…?”“CanIofferyou…?”“Perhapsyouwouldcareto…?”“Youmustletus…”等。三、掌握用“prefer”表达喜好的用法。四、掌握“may”、“can”、和“beableto”等表示可能性的几种方法。五、了解表达感谢的一些日常用语，如：(1)“Thankyouforyourattention”,(2)“Thankyouforcoming”,(3)“Itsoundslikeagoodidea”等。六、了解“neither….nor”和“so….that”的用法，以及用how引导的名词性从句的用法。UNIT16抱怨产品和服务一、掌握委婉的抱怨和强硬的抱怨回答，如：（1）当委婉地抱怨某一产品时：A）提出所抱怨的产品：“I’msorry,but…”B)说明问题:“Wehaveaproblemwith….”

“Theproblemisthat…”C)解释所发生的事：“Theconsignmentarrivedtwodaysago.”“Wecheckedsomeoftheitemsand…”“Whenweswitchedon…”D)要求采取的行动：“Weneedtohave…”(2)当强硬报怨时：A）说明问题：“Thefaxmachinethatwehiredfromyouhasbrokendown.”“Thepaperkeepsjamming”.B)解释所发生的事：“Wewouldlikesomeonetocomeandfixitnow.Weneeditfixedtoday.C)要求采取的行动：“Ifyoucan’tdoit,thenwewillhaveto..”二、掌握描述产品问题的表达用语，如：“Theproblemiswiththeproductitself.”,“There‘saproblemwiththecircuitryonsomeoftheunits.”和“Ourproductisdefective.”等。三、掌握允诺做某事的用语，如：“Iwill…”“I’msending….”.“Ishallsend…”,“Wecanguarantee…”等。四、掌握商讨选择方案的表达用语：“Wehavethreeoptions….”,“Acrucialfactor…”,“Idon’tthink….arethebestoption”,“….can’tbeafactor.”“Idon’tagreewithyou”,“Ithink….”等。五、了解need/get/want/itfixed结构的用法。UNIT17比较产品与价格一、掌握交换看法及打断谈话的礼貌用语，如：（1）关于交换看法，如：“Howmuchwillitcosttodevelop?”“Who’sthemarketforthis?”“Ithinkit’stooexpensive.”“Idon’tthinkso.That’snotright.”“I’minclinedtoagreewithKate.”“That’sright.Iagree.”“What’syouropinion?”(2)礼貌打断谈话，如：“Justamoment.CanIsaysomething?”“Excuseme,canIinterruptforasecond?”二、掌握比较产品和价格的用语，如：“It’smustmoreexpensivethananythingelsewemarket.”,“Wesellitmuchcheaper.”,“IworkonhighervolumesandIhavetomoveproductsfasterthananyotherretailer.”等。三、掌握谈论产品的有利条件和不利条件的表达法，如：“It’sterrific,buthowmuchwillitcosttodevelop?”“It’smoreupmarketthanBoss,butitwillstillappealtokids.”等。四、掌握用always,never,usually,weekly等说明工作情况的用语。五、学会“than”在比较句中的用法。六、学会形容词最高级的构成和用法。七、学会使用“too”和“enough”.UNIT18洽谈价格一、掌握价格谈判的步骤和表达用语。（10）核查对方的谈判的权限，如：“Doyouhavetheauthoritytonegotiatealargeorder?”等。（2）卖方询问对方的兴趣，如：“Whatareyouinterestedin,Mr….?”等。（3）买方讲清自己的意图，如：“I’mlookingfor…”,“Wemusthave…”和“Weneed…”等。（4）洽谈细节，如：“Let’stalkspecificallyabout…”和“Canyoubemoreprecise?”等。二、了解在价格洽谈中如何起主导作用：（1）插入或打断谈话，如：“CanIinterrupt?”“Justamoment.”等。（2）不让打断，如：“Pleaseletmefinish.”等。（3）转入新的的话题如：“Okay,let’stalkabout…”,“So,nowwemust…”等。（4）小结，如：“Tosummarise…”,“Weagree…”“So,nowwemust…”等。（5）改期再谈，如：“Let’sdealwiththatlate(nextweek,tomorrow)”等。三、掌握表达所需时的礼貌用语和口气较强硬的用语。（1）礼貌用语，如：A)“Iwouldliketohave…”B)“Irealyneed,”C)“Ifyoucouldofferme…”D)“Iwouldprefer…”(2)口气较强硬的用语，如：A）“Deliverymustbewithin2monthsorI’mnotinterested.”B)“I’mlookingforalargedescount,”C)“Offermeaunitpriceof19.5on25.000unitsandwecandobusiness.”D)“Thisismylastoffer.”四、报价用语。(1)“On10.000units,Icanofferadiscountof30%”(2)“Ifyoubuy40.000units,thenIofferaunitpriceof19.5.”(3)“Ifyouorder35.000,thenIcanauthorizepaymentin90days.”五、接受报价：“Ithinkthatofferwillbeacceptable.”六、拒绝报价：(1)礼貌地拒绝，如：A)“I’msorrybutthat’sunacceptable.”B)“Ican’tdothat,I’msorry.”(2)态度强硬地拒绝，如：A)“I’mnotinterestedin23.5.”B)“I’can’tgobelowthatprise.”七、了解“completely”“definitely”“particularly”“specifically”和“if….then”的用法。八、学会基数词、百分比、小数点和支票数额的拼读方法。UNIT19洽谈交货一、掌握在讨论交货日期时的表达用语，如：(1)“Wecandeliverinthreeconsignmentsoverthefollowingthreemonths.”(2)“Itwillbedifficult,but….Ithinkwecanarrangethat.”(3)“Ican’tpromisetodothat,butIshalldomybest.”二、掌握请他人办事的用语，如：(1)“Couldyoudosomethingaboutthisfaxmachine?”(2)“I’dlikeyoutohavealookatthosefigures.”三、掌握提出反建议的表达用语，如：(1)“I’dratherhavearetailpriceof75.”(2)“I’mafraidwerealyneedthemachinebytomorrowatthelatest.”四、掌握助动词“do”用于强调时的用法。五、了解主持会谈的用语。六、了解“rather”“let’s”“letme”“might”和“no”用法。UNIT20成交一、掌握结束洽谈的步骤和用语。(1)小结，如:“Sowe’vetalkedabout…”(2)处理尚未涉及的问题，如：“Wemusttalkabout…”“Thatleaves…”(3)核对已认可的内容，如：“Themainpointsare…”“Let’ssummarrise”(4)结束洽谈，如：“Sowehavereachedasuccessfulconclusion.”(5)表达谢意，如：“Iwouldliketothanksb.sth.”二、掌握促使成交的用语：(1)“Theremustbeawayroundthis.”(2)“We’llhavetofindsomecompromise.”(3)“Iwanttofindawayforward.”三、掌握总结所做工作的用语：(1)“Iseeyouhavecoveredpackaging,insurance,latedelivery”(2)“Wehavebeenabletoovercomethedifficulties.”(3)“Ournegotiatiorshavebeenverysuccessful.”四、掌握赞赏对方时的用语：(1)“Idovalueyourcontribution.”(2)“Welldone!”(3)“Thisisbrilliant!”五、学会that引导的从句的用法以及副词separately,especially,obviously等的用法。本学期为闭卷考试，满分100。考试题型如下：一、MULTPLECHOICE20%二、COMPLETESENTENCES20%三、TRUEORFALSE10%四、TRANSTATEENGLISHSENTENCESINTOCHINESE10%五、TRANSLATECHINESESENTENCESINTODNGLISH15%六、FILLINGBLANKS10%七、CLOZETEST15%“外贸英语”（2）模拟试题一、MULTIPLECHOICE：（20小题，每题1分，共20分）Choosetheletterofthebestwordorwordstocompleteeachsentence:1.Thecompany’scompetitorhasn’tdecidedonaplanofaction_______.a.untilc.uptob.offd.yet2.Wehavetoconsiderinfluence.a.whichofthesefactorswecanb.whichofthesefactorscanwec.ofwhichthesefactorswecand.thesefactorscanweofwhich3.Thesellershouldthedeliverydateassoonaspossible.a.tobringforwardc.hadbroughtforwardb.bringforwardd.bebroughtforward4.I’dliketodictatewhatneedsassoonaspossible.a.faxedc.tobefaxedb.befaxedd.tofax5.Themanagerhadhissecretarythereport.a.rewrittenc.torewriteb.rewrited.rewrote6.Theproductisveryexpensive.Doyouknow?a.howmuchcostitc.itcosthowmushb.whatdoitcostdd.howmuchitcosts7.Sinceeveryoneispresent,weareforthemeeting.a.gettingc.alreadyb.allreadyd.allget8.----whereshouldweconductanegotiation?------Theboardroomistheplace-------.a.tonegotiatec.tonigotiationb.fornegotiatingitd.negotiateto9.Mr.Reedalreadyhas------tosellthemachines.a.authorityc.accessb.coursesd.files10.Companyturnoverhasbeensogoodthatweshallbeableto---------somenewproductionequipment.a.investingtoc.investinb.investtod.investedin(11-20略)二、COMPLETESENTENCES：（20小题，每小题1分，共20分）A.1.Wehavebuiltupgoodreputation…..2.Imadeagoodpointatthemeeting…3.Themostimportantthingnowis…4.I’mjustuncertain…5.Hecangetthejob…a.toletallthesalesforceknowaboutourgameplan.b.amongourregularcustomers.c.andmadesureeveryoneagreedwithme.d.onconditionthathestartsworkonthelstofnextmonth.e.whatthisitemrefersto.B.1.Wemustaskhimtotalkfullresponsibilityforthegoods……2.Heoftenpreferstowritetohiswife…..3.Anymerchandise….4.Hisbosspromisedtoincreasehisbonus…..5.Thiscomponentsfactorywillbeunabletosupplygoods….a.thatisfaultywillbereturnedtothesupplier.b.unlessitgetspaymentinadvance.c.althoughthecompanyfailedthisyear.d.aslongastheyareintransite.whileheisawayatmeeetings.(C,D略)三、TRUEORFALSE：（10小题，每小题1分，共10分）Readthefollowingsentences,thenputTintheblandsifthestatemintistrue,andifnottrue,putFintheblank:1.Whyisthecarcompanysocommittedtothenewventure?“committedto”meanssupportiveof.2.Theyhaven’tdonetheirsure.“donetheirsums”meansearnedmoney.3.Theywon’tcracktheAmericanmarket.ThesentencemeanstheAmericanmarket.4.Iwantyoutoexploitthatadvantage.“toexploit”meanstobuy,()5.Itwillcostafortunetodevelop.“aforune”meansalotofmoney.()(6-10略)四、TRANSLATETHEENGLISHSENTENCESINTOCHINESE：（5小题，每小题2分，共10分）1．Ithinkwehavereachedasuccessfulconclusiontoournegotiations.2.Thebuyerreallyneedsdeliverywithinthreeweeds.3.Ataunitprice20,Icanofferyoua35%discornt.4.Ifyoucouldoffermealargeorder,thenImightbeinterested.5.Whenwillyousignthecontractwiththemanrfacturer?五、TRANSLATETHECHINESESENTENCESINTOENGLISH：（5小题，每小题3分，共5分）1、我认为你应该拜访零件供应商们。2、你必须协调这一新的发展战略。3、这个产品的开发将花费很大。4、公司经理赞赏我的努力。5、我将解释这一包装设计。六、FILLINBLANKS：（5空，每空2分。共10分）aDAMPARTCOMPANYHeywoodBuilding,22whileRoad,WantongIncorpration200HighWallRoad,Kawloon,HongKongDearSirs,1………wereceivedyesterday.TheboxesinwhichtheT-shirtswerepackedwereDamaged,2……FormyourinvoiceNo.20002weEstimatethatover50garmentshavebeenstolentotheValueof$200.00.3……..andcan’dbesoldasnewclothesInourshops.Asthesalehasbeeninsured,4…….,5……..,andtheconsignmentwillbeputtoonesideuntilwereceiveyourinstructions.YoursincerelyChiefBuyera.IamwritingtoyoutocomplainabouttheshipmentofT-shirts.b.Becarseofthetheft,someoftheshirtswerestainedanddamaged.c.Wesuggestyoucontacttheinsuranceagentwithregardtocompensation.d.Youwillfindalistofthedamagedandmissingitemsattaced.e.Andlookedasiftheyhadbeenbrokenopenintransit.七、CLOZE：（15空，每空1分，共15分）Fillintheblankswiththesuitablewordorwords:PLANNINGANDBUILDINGSINCE1849PhilippHolzmannAGhasgrownfromafamilyfirmtoahighlyreputable,majorinternationalconcern.In1849acompanywas1----inSprendlingen,nearFrankfurt,byJohannPhilippHolzmann,primarilyforrailroadconstruction.2----theyears,thecompanydiversifieditsactivities3-----allareasofbuildingandcivilengineering.----themainrailwayinAmsterdam.Thisprovedthe5----pointforcommissionsfromallovertheworld,includingtheconstructionoftheAnatolianandBaghdadRailroads,andothermajornewraillinks6----EastAfrica.Andithas7-----powerstations,undergroundrail8----,bridgesetc.inSouthAmerican.DuringtheSecondWorldWar,Holzmannlostarelativelylargeproportionofitsbusinessbuildings,operating9-----andconstructionmachinery,aswell10----itsforeignassets(财产)，Throughgreat11----,foreignbusinesswasrestartedby1950.12----thensomeimpressiveconstructionprojectshavebeen13-----.particularlyintheMiddleEastandAfrica.PhilippHolzmannAGistodayoneofthe14----Gernanindustriesandoneoftheelitegroupofleadinginternational15----companies.1.a.settleddc.establishedd.signed2.a.Withb.Forc.Underd.Over3.a,asb.toc.ind.on4.a.completedb.developedc.promisedd.served5.a.startingb.startedc.havestartedd.start6.