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123Part1PracticalListening&Speaking4Part2BusinessSpeakingPart3ListeningPracticePart4FunListeningU3UnitGoalsDescribinghotelsBookinghotelsforclientsUnderstandingChinesemodestycultureUnderstandingdirectionsandpositionsMakingareservationU3_GoalAWordstudyWorkwithyourpartnertofillintheblanksusingthewordsontheleft.Listenandcheckyouranswers,andthenfollowtherecording.twinroomdowntownareaafive-starhotelRecreationfacilitiesquashcourtfantasticgymwirelessInternetaccessCateringRoomservicevacancydoubleroomdailyrateoverlooksbalconybusinesssuitecheckintoahotel(1)(2)(3)Aistoorinthecenterormainbusinessareaofatownorcity.Aisaroomthathastwosinglebeds.Ahasabedfortwopeople.P1_A1downtownarea____________twinroom________doubleroom__________AWordstudy(4)(5)(6)isaserviceprovidedbyahotel,bywhichfoodanddrinkscanbesenttoaguest’sroom.YoucanlogontotheInternethere,becausewehave.IwishIcouldstayinP1_A2twinroomdowntownareaafive-starhotelRecreationfacilitiesquashcourtfantasticgymwirelessInternetaccessCateringRoomservicevacancydoubleroomdailyrateoverlooksbalconybusinesssuitecheckintoahotelafive-starhotel_____________.Roomservice___________wirelessInternetaccess__________________AWordstudy(7)(8)(9)P1_A3Excuseme,couldyoutellmewherethecheck-incounteris?I’dliketo.areplacesorequipmentforpeopletousetoenjoythemselves.What’salike?Isthereameetingroom?twinroomdowntownareaafive-starhotelRecreationfacilitiesquashcourtfantasticgymwirelessInternetaccessCateringRoomservicevacancydoubleroomdailyrateoverlooksbalconybusinesssuitecheckintoahotelcheckintoahotel______________Recreationfacilities________________businesssuite___________AWordstudy(10)(11)(12)(13)Squashisagameplayedbytwopeoplewhouseracketstohitasmallrubberballagainstthewallsofa.“What’sthe?”“It’sRMB900pernight.”It’sa.Ithasallkindsofequipmentfordoingphysicalexercise.HasyourapartmentgotaP1_A4twinroomdowntownareaafive-starhotelRecreationfacilitiesquashcourtfantasticgymwirelessInternetaccessCateringRoomservicevacancydoubleroomdailyrateoverlooksbalconybusinesssuitecheckintoahotelsquashcourt__________dailyrate________fantasticgym___________balcony_______?AWordstudy(14)(15)(16)Letmeseeifwehaveafortonight.Sorry,we’rebookedup.istheactivityofprovidingfoodanddrinksatparties,meetings,etc.Ifahouseorroomsomething,ithasaviewofit,usuallyfromabove.P1_A5twinroomdowntownareaafive-starhotelRecreationfacilitiesquashcourtfantasticgymwirelessInternetaccessCateringRoomservicevacancydoubleroomdailyrateoverlooksbalconybusinesssuitecheckintoahotelvacancy______Catering_______overlooks________BFunctionallisteningTaskOne(Describinghotels):Listentotherecordingandfillintheblanks.SueDaispeaking.CanIhelpyou?HiSue,thisisMikeBrowncallingfromPRKInternationalintheU.K.I’mringingabout(1)nextweek.Oh,yes.Howareyou,Mr.Brown?I’mfine,thanks.Iwonderifyoucouldbookahotelforme.Ineedastandardroom(2).Sue:Mike:Sue:Mike:P1_B1mytriptoyourcompany____________________from24to29July_______________BFunctionallisteningP1_B2Yes,ofcourse.Doyoupreferanyparticularhotel?I’dliketostayatahotelindowntownarea.Canyourecommendonetome?HowabouttheGardenHotel?(3).What’sitlike?It’safive-starhotel.Thereareexcellentrecreationfacilities.Thereisabar,aswimmingpool,tenniscourts,squashcourts,andafantasticgym.Thatsoundsgood.What(4)Sue:Mike:Sue:Mike:Sue:Mike:arethebusinessfacilitieslikethere____________________________?It’sverypleasant______________BFunctionallisteningP1_B3Thereisabusinesscenterinthehotel.Theyprovidephotocopyingandtypingservices,wirelessInternetaccess,andfaxservice.Theyalsocoordinateconferencesandanycateringwhichisincludedinthem.(5)?Yes,Ithinkso.Whataboutthedistancetotheairport?Ittakesonehourto(6).Sue:Mike:Sue:Mike:Sue:Dotheyprovideroomservice________________________drivetotheInternationalAirport__________________________BFunctionallisteningP1_B3Thatsoundsgreat.Pleasebookitforme.OK.Iwillcallthemrightaway.Thankyouverymuchforyourhelp.It’sapleasure.Well,I’mlookingforwardtoseeingyousoon.Goodbye.Bye-bye.Mike:Sue:Mike:Sue:Mike:Sue:BFunctionallisteningTaskTwo(Bookinghotelsforclients):Listentotherecordingandcheck(√)TrueorFalse.Script(1)(2)(3)ThemanwantstobookaroomfromJuly3to7.Therearemanyroomsavailableinthehotel.Therearethreedoubleroomsonthesamefloor.P1_B4True

False

√√√BFunctionallistening(4)(5)Allthedoubleroomshaveagoodviewofthecity.Theyhavebalconiesandbathrooms.ThemanalsowantstobookaconferenceroomforJuly5.P1_B5True

False

√√ScriptF:

M:

F:M:F:M:F:M:F:M:Goodmorning,ContinentalHotel.HowmayIhelpyou?Goodmorning.I’dliketobooksomeaccommodationforfivenightsfromJuly3to7.July3to7.Justonemoment,sir.Therearen’tmanyvacanciesleftbecauseofthetradefair.Whatkindofroomswouldyoulike?I’dliketobookthreedoubleroomsallonthesamefloor.Yes,you’reverylucky.Thereareonlythreedoubleroomsleft,buttheyareondifferentfloors.That’sOK.What’sthedailyrate?DoubleroomsareRMB900pernight.Whataretheylike?Alltheroomsareoverlookingthecity.Theyhavebalconiesandbathrooms.OK.DoyouhaveaconferenceroomIcanreserveforJuly5?P1_B4_script1P1_B4_script2ScriptF:

M:

F:M:Wehaveanicequietroomthatcantake30people.Wouldthatbesuitable?Thatwouldbefine.CanIhaveyourtelephonenumber?Yes,it’s46792345.CLanguagecheckWorkwithyourpartnertocompletethefollowingconversations.Thenlistenandcheckyouranswers.TaskOne:DescribinghotelsP1_C1Wouldyoumindbookingahotelforme?Ineeda(1)roomfrom23to26July.Certainly.Whatkindofhotelswouldyouliketostayat?I’dliketostayatahotelin(2)area.Canyourecommendonetome?HowabouttheHiltonHotel?F:M:F:M:Recommendingahotelsingle_____downtown_________CLanguagecheckAskingaboutthehotelP1_C2What’sit(3)?It’safive-starhotel.It’sverypleasant.F:M:AskingaboutbusinessfacilitiesWhatarethe(4)facilitieslikethere?Thereisabusinesscenter.Theyprovidesuchsecretarialservicesasphotocopyingandtyping.ThereisalsowirelessInternet(5).F:M:like___business_______access_____CLanguagecheckAskingaboutrecreationfacilitiesP1_C3Whataretherecreationfacilitieslikethere?Thereareexcellentrecreationfacilities—aspa,aswimmingpool,asquash(6)andamassageroom.F:M:AskingaboutthedistancetotheairportHowfarisittotheairport?IttakesonehourtogettotheInternationalAirportbytaxi.F:M:court____CLanguagecheckAskingabouthotelservicesP1_C4Dotheyprovide(7)?Yes,Ithinkso.F:M:AskingtobookaccommodationGoodmorning,LuckyHotel.HowmayIhelpyou?Goodmorning,I’dliketobooksome(1)forfivenights.F:M:TaskTwo:Bookinghotelsroomservice__________accommodation_____________CLanguagecheckP1_C5AskingfortheroomyouwantWhatkindofroomswouldyoulike,sir?I’dliketo(2)threedoubleroomsforfivenights,fromMay1stto5th.Justamoment,letme(3)mycomputer.Yes,wehavethreedoublerooms.Theyareallonthesamefloor.F:M:F:AskingaboutthedailyrateWhatisthedaily(4)?DoubleroomsareRMB500pernight.M:F:book____check_____rate___CLanguagecheckAskingabouttheroomP1_C6Whataretheylike?Alltheroomsare(5)thecity.Theyhaveabalconyandbathroom.Thatwouldbefine.M:F:M:GivingthenameandnumberCanIhaveyour(6)number,sir?Yes,it’s46792345.Andyourname,sir?SteveNash.F:M:F:M:overlooking__________telephone________OfferinghelpP1_C7Goodmorning,sir.HowmayIhelpyou?Goodmorning,Ihavegota(1).Canyoucheckit,please?F:M:TaskThree:CheckingintoahotelAskingfortheguest’snameYes,ofcourse.MayIhaveyourname,please?MynameisJohnHoward.Justasecond,please.Yes,wehaveyourreservation.Youare(2)withusfor4nights.Isthatright?Yes.F:M:F:M:reservation_________staying______AskingaboutthewayofpayingP1_C8Howwouldyouliketopay(3)yourroom,sir?I’mgoingtopaybyvisa.Here’smycard.F:M:AskingtheguesttocompletetheformThanks.Nowwouldyouplease(4)intheform,sir?OK.F:M:for___fill___OfferinghelpagainP1_C9MayIhelpyouwithyour(5)?Yes,please.Thankyou!Yourroomisonthethirdfloor.Hereisyourkey.Ihopeyou’ll(6)yourstaywithus.Thankyou.F:M:F:M:bags____enjoy_____AskingforroomserviceP1_C10CanIhaveroomservice?Yes,ofcourse.Whatkindof(1)wouldyoulike,ContinentalorBritishstyle?Continentalstyle,please.OK.F:M:F:M:TaskFour:Askingforhotelservicesbreakfast_______Askingforawake-upcallP1_C11Ineedawake-upcalltomorrowmorning.Couldyou(2)thatforme?Certainly.Whenwouldyoulikeustocallyou?Please(3)it7a.m.OK.Noproblem.F:M:F:M:AskingforphotocopyingserviceCouldyoutellmewhereIcanmakesomecopies?There’sa(4)roomonthisfloor,justoppositethelobby.F:M:fix___make____photocopying___________Askingforthelong-distancecallP1_C12CanImakealong-distancecallinthehotel?Yes,ofcourse.Youcan(5)along-distancecallinyourownroom.F:M:AskingforlaundryserviceDoyouprovidelaundryservice?Yes.Doyouneedit(6)now?Notatthemoment.Thanks.F:M:F:make____right____DControlledpracticeYouareasalesperson.Yourpartnerisaclient.Worktogethertomakeatelephonedialoguebasedonthefollowingflowchart.Listentotherecordingofamodelanswer,andthenfollowit.P1_D1YOUIntroduceyourselfandgreet.Askforhis/herflightdetails.YOURPARTNERSayarrivaltimesinShanghai.Askhim/hertomeetyouattheairport.ScriptIntroduceyourselfandsayyouwanttoconfirmthedetailsaboutyourtrip.Agree.Offertobookahotelforhim/her.Accepttheoffer.P1_D2P1_D2Askforhis/herrequirementsofthehotel.Askifhe/sheneedsafour-starorfive-starhotel.Askforhis/her

requirementsaboutrecreationfacilities.Askforhis/herrequirements

aboutbusinessfacilities.Askforanyotherrequirement.Sayyouneedoneclosetotheairport.Sayyouneedafour-starhotel.Sayyoudon’thave.Sayyouneedonewithabusinesscenter.Say“No,thanks.”P1_D_script1ScriptF:M:F:M:F:M:F:M:F:JennyLeeSpeaking.CanIhelpyou?Hi,Jenny.ThisisMikeBlakefromTMTCorporation.I’mringingaboutmytriptoyourcompany.Ijustwanttoconfirmafewdetailswithyou.Hi,Mr.Blake.It’snicetohearfromyou.Haveyoubookedyourflight?Yes,myflightison23July,at10a.m.inBritishtime.IwillbearrivingattheShanghaiInternationalAirportat8a.m.on24July.Isitpossibleforyoutopickmeupattheairport?OK.Noproblem.IwillmeetyouattheShanghaiInternationalAirportat8a.m.on24.Wouldyoulikemetobookahotelforyou?Oh,please.Thanks.Whatkindofhotelwouldyouliketostayat?Pleasefindoneclosetotheairport.Wouldyouliketostayinafour-starorfive-starhotel?P1_D_script2ScriptM:F:M:F:M:F:M:Afour-starhotelwouldbegoodenough.Doyouhaveanyrequirementsaboutrecreationfacilities?No,Idon’t.Doyouhaveanyrequirementsaboutbusinessfacilities?Ohyes.Pleasefindonewithabusinesscenter.OK,Iwill.Doyouhaveanyotherrequirement?No,thanks.EBusinesscultureWorkwithyourpartnertoanswerthefollowingquestions.Thenlistentotherecordingandfillintheblanks.(1)(2)(3)P1_E1WhenChinesepeoplepraiseyou,what’syourusualresponse?Whatdoyousaytothem?WhenWesternpeoplepraiseyou,howwillyourespond?Whatshouldyousaytothem?WhatdoyouknowabouttheChinesemodestyculture?Canyougiveanexample?EBusinessculture

Modesty(谦虚)isconsideredasoneoftheChinesevirtues(美德).WhenChinesepeopletalkabouttheirachievements,thewayofspeakingshouldbemodest.Thatmeanstheyshouldtrytobehumble(谦卑的)abouttheirachievements,whichismore(1)inaChinesesocialsituation.Ifnotso,theymaybeconsideredasboastingorproudandverylikelytobecomethe(2)ofgossip.P1_E2UnderstandingChineseModestyCultureacceptable_________target_____P1_E3

ComparedwiththeChinese,Westernersnormally(3)totakeafactualapproachwhentalkingaboutwhattheyhave(4).Theywillneithertalkupnortalkdowntheirachievements.Theywilljust(5)tellthetruth.Withthisobviousculturaldifference,theyfinditdifficulttounderstandtheChinesemodestwayofspeaking.Thus,veryoften(6)occur.Herearetwoexamples:prefer_____achieved_______simply______misunderstandings_______________P1_E4

ExampleOne:OnceanAmerican(7)wasinvitedtoaChinesepartyinabeautifulhouse.Hewasdazzled(使目眩)andeven(8)bythevarietyandsheerquantityofthefood.Onthetablewere(9)ofvariouskindspiledontopofalreadylaidoutones.However,whatwasevenmore(10)wasthelittlespeechgivenbythehost:“Thankyouverymuchforcomingtomylittlehumblehouse.Wedon’thavegoodfoodforyou,justseveralsimple(11)dishesandsomecommonhome-made(12).”businessman__________shocked_______dishes_____shocking_______home-cooked___________wine____P1_E5ExampleTwo:OnceanAmericanwhocouldspeakalittleChinesewas(13)hisChinesefriend’swedding.Attheparty,theAmericansaidtohisfriendinChinese:“你的新娘很漂亮。(Yourbrideisverybeautiful.)”Toshowhismodesty,theChinesesaid:“哪里!哪里!(Where?Where?)”TheAmericanwassurprisedandsaid:“每一个地方:鼻子、眼睛和皮肤。(Everywhere,thenose,theeyesandtheskin.)”attending________APairworkTaskOne:Workinpairstopracticeusingexpressionsfor“DescribingHotels”.Oneasksthequestionsontheleft,andtheotherprovidesanappropriatereply.Afterthispractice,changeroles.Youmayreferto“Languagecheck”.P2_A1P2_A2A:What’sthehotellike?A:Whatarethebusinessfacilitieslikethere?A:Whataretherecreationfacilitieslikethere?A:Howfarisittotheairport?B:It’safive-starhotel.It’sverypleasant.B:Thereisabusinesscenter.Theyprovidesuchsecretarialservicesasphotocopyingandtyping.B:Thereareexcellentrecreationfacilities—aspa,aswimmingpoolandamassageroom.B:IttakesonehourtogettotheInternationalAirportbytaxi.P2_A3TaskTwo:Workinpairstopracticeusingexpressionsfor“BookingHotels”.Onesaysthesentencesontheleft,andtheotherprovidesanappropriatereply.Afterthispractice,changetheroles.Youmayreferto“Languagecheck”.APairworkP2_A4A:I’dliketobooksomeaccommodationforfivenights.A:I’dlikefourdoubleroomsallonthesamefloor.A:Whatisthedailyrate?A:Whatarethedoubleroomslike?A:DoyouhaveaconferenceroomIcanbookonMay7th?B:Whatkindofroomswouldyoulike,sir?B:Yes,wehavefourdoublerooms.Theyareallonthesamefloor.B:DoubleroomsareRMB500pernight.B:Alltheroomsareoverlookingthecity.Theyhaveabalconyandbathroom.B:Wehaveanicequietroomthatcantake30people.TaskOne:Lookatthepicturesbelow.Taketurnstodescribethehotel-relatedthingsandpeople.Followthisdialogue.BRoleplayP2_B1A:Whatisatwinroom?B:Atwinroomhastwosinglebeds.P2_B2doubleroomtwinroomroomservicevideoconferencing(电视会议)lounge(休息室)suite(套房)frontdesk(前台)singleroom(单人间)P2_B3doorman(门童)lobby(大堂)maid(女钟点工)buffetbreakfast(自助早餐)sauna(桑拿浴)Internetaccessdry-cleaning(干洗)laundryservice(洗衣服务)P2_B4wake-upcallbathtub(浴缸)quickcheck-inbellboy(旅馆服务员)shower(淋浴)balcony(阳台)long-distancecallexecutivefloor(行政楼)P2_B5TaskTwo:YouwillstayinLondononbusinessforoneweek.Yourpartnerhascontactedthefollowingthreehotelsthere.Discusstogetherwhichhotelyouwillstayat.

BRoleplayA:Whichhotelwouldyouliketostayat?B:Idon’tknow.Canyoudescribethemtome?P2_B6BRoleplayRoyalLondonHotel(five-star)Centrallylocated,theelegantRoyalLondonisinMayfair,nearshops,parks,theatresandotherattractions.Thehotelhasexpresscheck-in,204standardroomsand42workroomswithdesksandcommunicationsfacilities.Thehotelalsohasalargelounge,healthclubandwell-equippedfitnesscenter.Standarddoubleroom265poundspernightP2_B7BRoleplaySt.Steven’sHotel(three-star)IntheheartofTheatreland,closetoCoventGardenandonlymetersfromCharingCross,St.Steven’siscomfortableandwell-equipped,andithasanefficientandfriendlyservice.Thereisarestaurant,abarandfreeswimmingpoolaccess.Thepriceincludesabuffetbreakfast.Priceperpersonpernight56poundsP2_B8BRoleplayHydeParkGardensHotel(four-star)Aquiethotel,ashortwalkfromOxfordStreetandWestEndtheatres,theHydeParkGardenshasthefamousMaritimeRestaurant,aninformaldiningroomandafullfitnesscenter.Italsooffersalargebuffetbreakfast,afternoonteainthelobbyandaSundayJazzbrunch.Priceperpersonpernight97poundsAListeningfocusTaskOne:Listencarefullyandfillintheblankswiththemissingwordsyouhearonthetape.P3_A1Directions&Positions1.Whatdoesacompassshow?Itshows.Whatarethefourpointsofthecompass?Theyare,,and.directions________north____south____east___west____AListeningfocusP3_A22.What’seastoftheUnitedStates?iseastoftheUnitedStates.What’swestoftheUnitedStates?iswestoftheUnitedStates.NewYorkisoftheUnitedStates.3.Theshoppingcenterisof.Theschoolisof.Thecinemastandsof.Thehotelstandsof.Thecinemastandsof.TheAtlanticOcean________________ThePacificOcean_______________ontheeastcoast_____________west____thecinema_________northwest________thecinema_________south_____thehotel_______northeast_______theshoppingcenter________________east___theshoppingcenter________________P3_A3TaskTwo:Listentothestatementandchoosethecorrectpicturetowhatyouhear.AListeningfocus(1)Billreturnedtohisapartment.A(2)Jackjumpedintothepool.BP3_A4(3)Davidfellontothefloor.C(4)Thecrabwashedupontheshore.DE(5)Jeanisonthefloor.P3_A5F(6)Michaelisinthewater.G(7)Drivetowardthecitylimits

andturnnorth.H(8)Theplaneheadedtowarda

mountain.P3_A6I(9)Takemetotheairport,please.J(10)Dickjumpedon(to)themat.K(11)Athenaclimbedontotheback

ofthetruck.P3_A7(12)Thedoctorisinhisoffice.L(1)—B;(2)—A;(3)—C;(4)—D;(5)—G;(6)—H;(7)—F;(8)—E;(9)—L;(10)—K;(11)—I;(12)—JP3_B1BDictationTaskOne:Listentotheshortpassagetwiceandfillintheblankswiththemissingwordsorsentence.Weare(1)thinkAmericancultureandChineseculturearemuchalike.Infact,theirdifferences(2)theirsimilaritiesinourdailylife.Forexample,inAmericanandChinesecultureahostess’responsestoa(3)areatpolaropposites.AnAmericanhostess,complimentedforhercookingskills,islikelytosay,“Oh,(4).Icookeditespeciallyforyou.”Butit’snotsoforaChinesehostorhostess(oftenthehusbanddoesthefancycooking),whowillinsteadapologizeprofuselyforgivingyou“nothing”delicioustoeat.Modestyinclinedto_________outweigh________compliment__________I’msogladyoulikedit___________________P3_B2BDictationThemost(5)differencebetweenAmericancultureandChinesecultureisthattheChinese(6)in“modesty”;theAmericansin“straightforwardness”.That(7)hasleftmanyaChinesehungryatanAmericantable,forChinesepolitenesscallsfor(8)beforeoneacceptsanoffer,andtheAmericanhoststakea“no”tomean“no”,whetherit’sthefirst,second,orthirdtime.distinctive________takepride________modesty_______threerefusals___________P3_B3TaskTwo:You’regoingtohearfivesentences.Repeateachsentenceyouhear.Thenlistenagainandwritedowneachsentence.Checkyouranswerwhenyoulistenforthethirdtime.I’dliketobookahotelroomforfivenights.(1)____________________________________Modestytakentotheextremeisarrogance.(2)___________________________________KunlunHoteliswithinwalkingdistancetotheGrandTheater.(3)__________________________________________________BDictationI’dliketoreserveasingleroomwithabathforaclientfortwodays.(4)________________________________________________________I’llbooktheroomnowandcallyoubacklatertoconfirm.(5)_______________________________________________P3_C1CConversationsTaskOne:Listentotheconversationanddecidewhetherthefollowingstatementsaretrue(T)orfalse(F).Conversation11.2.3.4.5.ScriptThemanwantstobookadoubleroomforhisclientandhimself.Unfortunatelythere’snosingleroomavailableatthehotel.Thepriceoftheroomis15dollarspernight.There’sa10%discountoftheroomprice.Themandoesn’tbooktheroomatthemoment.F___F___F___T___T___P3_C2TaskTwo:Listentotheconversationagainandcompletethetablebelow.CConversationsRoomReservationRequirementA(1)roomwitha(2).(3),awayfromthestreet.DateFrom(4)tothemorningof(5).single_____bath____Quiet_____October4_________October10_________P3_C3CConversationsRate(6)pernight.Discountrate(7)for(8).ServicesAradio,a(9),atelephoneandamajor(10).50dollars_________10%____conferencedelegates__________________colortelevision_____________internationalnewspaper_____________________Conversation2TaskOne:Listentotheconversationandchoosethebestanswertoeachquestion.ScriptP3_C4Whydoesthecustomermakethetelephonecall?B.Becausehewantstotakeabrochure.C.Becausehewantstogetadiscount.D.Becauseheisinterestedinthecompany.A.Becausehewantstobookaholiday.Conversation2P3_C52.Howdoesthecustomergettheinformationofthistravelagency?A.Hegetsitfromthenewspaper.B.Hisfriendtellshimaboutit.D.HeseesanadvertisementonTV.C.Helearnsitfromthebrochurehetookyesterday.Conversation2P3_C63.Whatdoestheword“package”meaninthisconversation?Aparcel.B.Abigbox.C.Packing.D.Aspecialkindofholiday.Conversation2P3_C74.Whatisthetotalpriceoftheholidaynow?858dollars.C.154dollars.D.843dollars.B.772.2dollars.Conversation2P3_C85.Howmuchdoesthecustomerhavetopaynowifhewantstobooktheholiday?Thetotalprice.B.10percentofthetotalprice.D.858dollars.C.20percentofthetotalprice.P3_C9TaskTwo:Listentotheconversationagainandrearrangethefollowingstatements.a)b)c)d)e)Fillinginabookingform.Enjoyingtheholiday.Payingadepositof20%.Gettingadiscount.Payingthebalanceof80%ofthetourcost.Conversation2(1)__(2)__(3)__(4)__(5)__adcebP3_D1DPassageTaskOne:Listentothepassageandanswerthefollowingquestions.Script1.2.Whoreportstothespeaker?Accordingtothespeaker,whichdepartmentisthemostimportantoneinthehotel?Themanagerofeachdepartment.Thereservationsdepartment.P3_D2DPassage3.4.5.Whyisthatdepartmentthemostimportantoneinthehotel?Whatisthemostconvenientwayforpeopletobookhotels?WhyshouldthehotelprovideinformationinsimpleEnglish?Becauseitmakes60percentoftherevenueinthehotel.ThroughtheInternet.Becauseinthatwayeveryonearoundtheworldcanunderstand.P3_D3DPassageTaskTwo:Listentothepassageagainandcompletethetablebelow.Name(1)Post(2)oftheShangRi-laHotelinShanghaiDavidAnderson_____________OperationsManager________________P3_D4DPassageResponsibilitiesResponsibleforthe(3)

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