2024年重塑企业运营研究报告：利用生成式AI驱动业务增长、增强竞争优势（英文版）-埃森哲

Reinvention

atyourconvenience

Keytrendsacceleratingnewgrowthopportunitiesforthefuelsandconvenienceretailindustry

Authors

BrianGray

ManagingDirector,

Fuelsandconvenienceretailgloballead

MaribelNowak

SeniorManager,

FuelsandconvenienceretailNorthAmericalead

RushadChinoy

PrincipalDirector,

Fuelsandconvenienceretail

Europe,MiddleEast&Africalead

Tableofcontents

Introduction:

Refuelingforreinvention

Trend#4

Operationalresiliencyisbecomingacompetitiveadvantage

Trend#1

Valuesourcesare

evolvingandexpanding

Readyforreinvention?

Trend#2

Consumersincreasinglyvaluepersonalized

experiences

What’syourpriority?

Trend#3

Deliveringon

“convenience”meansmore—andmore

Reinventionatyourconvenience3

Introduction

Refuelingforreinvention

Imagine:You'reonyourwaytowork,acoupleofmilesawayfromthefuelstation

whereyouusuallystoptofuelup.Yourconveniencestore(c-store)apppromptsyoutoconfirmifyou'llbestoppingbyforfuelandyourusualcoffee.Youconfirm.Bythetimeyouarrive,yourcoffeeisreadyandwaiting.Asyoupulluptoapump,sensors

instantlyrecognizeyourvehicle,authorizethefueltransactionandsendyoua

welcomingtextmessagewithanoffer.Notonlyisitrelevant,butit’sexactlywhatyouneedatthistimeoftheday.

Additionally,whenyoustepintothestore,youfindyourselfsurprisedandpleasedtoseefreshlybakedbreadfromyourfavoritelocalbakery.Yourexperiencefeels

welcoming,freshandfamiliaratthesametime.Youleaverealizingthatyou’llprobablyreturnevenbeforeit’stimetorefuel.

Reinventionatyourconvenience4

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Soon,manyfuelretailstationswon’tprimarilybeplaces

torefuel.Workingwithinthelimitsoftheirspace,somewilltransformintodynamic,multi-servicehubsthatcatertoabroadspectrumofconsumerneeds.

Otherswillhyper-localize,offeringgoodsandservicestailoredtothepreferencesandneedsofthelocalcommunity.Inbothsituations,

consumerswillstarttothinkaboutthesestoresdifferently,stoppingfortheexperienceevenifthey’renotfuelingup.

Why?Ourglobalsurveyrevealsfourkeytrendsthatarerapidly

reshapingtheindustry.Thesetrendshighlightaclearmessage:

thestrategiesthatworkedinthepast10–20yearswon'tworkoverthenextdecade.Theindustrymustreinventitselftostayrelevantasthemarketshiftstowardsustainableenergyandconsumer

expectationsevolve.

Tobecompetitiveinafast-changingindustry,leaderswillneedtounlocknewrevenuestreams,requiringthemtoreimaginetheroleoftheirconveniencestores,expandtheirofferingsandbroadentheirpartnerships.

Reinventionatyourconvenience

InJulythroughSeptember2024,weconductedaglobalpulsesurveyandheldinterviewswith80+clients,ecosystempartnersandindustry

expertstoexplorethechallengestheindustryfacesandidentifykeyprioritiestoacceleratenewgrowthopportunities.

Copyright©2024Accenture.Allrightsreserved.5

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Theywillalsoneedtotakeamoreholisticapproachtoembracingtechnologies,suchasArtificialIntelligence(“AI”)andGenerativeAI(“GenAI”)thatwillpowertheirreinventionandhelpthemcontinuetoevolve.Itwon’tbeeasy.Alongtheway,someretailerswill

embracetransformationwhileotherswillsimplyfallbehind.

Amongorganizationsthathaveinvestedovertheyearsinnewtechnologies,skillsandwaysof

working,returnsonthoseinvestmentshavevaried.TheadventofGenAIpresentsbusinesseswithanunparalleledopportunitytoleapfrogaheadoftheircompetitors.Willtheyseizethatopportunityandacceleratetheirreinventiontosetanew

performancefrontier?Orwilltheyfallfurtherbehindintheongoingtechnologyrevolution?1

Reinventionatyourconvenience6

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Amajorityofourrespondents(65%)believethat

extraordinaryconsumerserviceandexperiencewillgivethemthecompetitiveadvantageinthenextfiveyears.

Andit’stellingthatrespondentsaremoreworriedaboutshiftingconsumerbehaviors,technology,operating

costsandcompetitorsthantheyareaboutthedecliningdemandfortraditionalfuel.(Seefigure1.)

Fortunately,thetrendsthemselvessuggestthepathtounlockinggreatervalue—nowandinthefuture.

It'snosurprisethatshiftingconsumerbehaviorand

expectationsremainthetopchallenge,with81%of

respondentslistingitamongtheirtopfiveconcerns.Beyondthat,wefoundthatfuelsandconvenience

retailexecutivesandmanagersdifferonthechallengestheyprioritize.Executives*viewhighoperational

costsasagreaterissue(62%vs50%formanagers**),whilemanagersaremoreconcernedaboutoutdatedtechnology,digitalanddatareadiness(58%).

*C-level,EVP,VP,owner**respondentsbelowVP

Reinventionatyourconvenience

Figure1:Respondentsviewonthetop5challengesfacingthefuelandconvenienceretailindustry

Changingconsumerbehaviours&expectations

Outdatedtechnology/

digital/dataHighoperationalcosts

Changing&increasingcompetitorbase

Decliningtraditionalfueldemand

Attracting&retainingtalent

Regulatory/Policy/CompliancePressuresinProducts

Retailloss(e.g.waste,shrink,theft,productdamage)

CybersecuritythreatsSupplychainvolatility

Accesstocapital/constrainedcapital

Regulatory/policy/compliancepressuresinoraroundenvironmentalsustainability

Other

69%

65%

62%

47%

44%

29%

26%

19%

19%

17%

16%

6%

81%

Source:Accenturefuelsandconvenienceretailindustryglobalpulsesurvey,2024

Notes:Sharepercentageofallsurveyedexecsmentioningachallengeamongtop5challenges.Otherinclude-LocalCivil/MunicipalityGovernance;TransactionProcessingFees;CustomizationbyRegion;ChangingBusiness.ForRank5,n=65,forothersn=66,reweighted.

7

Trend#1

Valuesourcesare

evolvingandexpanding

Asfuelsalesdeclinewhileconsumerhabitsand

expectationsshift,conveniencestoresneedtofindandtapnewrevenuestreamsthatpushthemwellbeyondtheirtraditional

comfortzones.

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Ourfourtrendsforthefuelsandconvenienceretailindustry

Trend#2

Consumersincreasinglyvaluepersonalization

Ascompetitivenoisereachesnewlevels,aseamless

omnichannelexperiencethatshowsconsumersthatthey’reknownandvaluedcanhelp

differentiatethebrand.

Trend#3

Deliveringon“convenience”

means

more—andmore

Tokeepupwithcustomer

wantsandneeds,business

leaderscanreimaginetheroleofconveniencebyleveragingpartnerships,reinventingstoreandpropertyformatsand

connectingwithconsumers.

Trend#4

Operationalresilienceisbecomingacompetitiveadvantage

Themoreagilethebusinessbecomesbyusingadvancedtechnologies,thebetteritcanoutpacecompetitors.

Reinventionatyourconvenience8

Trend01

Valuesourcesareevolving

andexpanding

Reinventionatyourconvenience

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Asdemandfortraditionalfueldecreaseswhile

consumerhabitsandexpectationsshift,fuelsandconvenienceretailbusinesseswillneedtoexpandtheirsourcesofreliablegrowth.

Almostallrespondentsseefuelsalesandretailincludingtobacco,lotteryandbeveragesasmajoropportunitiestoday(Seefigure2).

Butamajority(57%)aren’tassure(orflatoutdon’tbelieve)thattheindustry’sprimaryvaluesourceswillbethesame10yearsfromnow.

Oneofthemostimportantandcontroversialindustrydiscussionsiscurrentandfuturevaluesourcesoverthenext10years.Ourresearchrevealsastrikingdisconnectbetweenfuelsandconvenienceretailexecutivesand

managerswhenitcomestotheiroutlook.

While46%ofexecutivesbelievefuturevaluesourceswillbedifferentfromtoday's,58%ofmanagers(andbelow)

expectthemtostaythesame.Tobridgethisgap,industryleadersmustdevelopaclearstrategyandvisionthat

resonatesacrossalllevelsoftheirorganizations.

Figure2:Respondentsviewonthetop5currentvaluesources

Fuelsales

88%

Convenienceretail(e.g.tobacco,lottery,beverages,snacks)

70%

Storeservices(e.g.carwash,carmaintenance)

67%

Freshfoodservice/sales

58%

Fleetservices

38%

Datamonetization

35%

EVcharging

26%

Realestateloaning/leasing

19%

Alternativefuelsales(e.g.biodiesel,hydrogen)

1%

Other

Source:Accenturefuelsandconvenienceretailindustryglobalpulsesurvey,2024

Notes:Otherincludes“Loyalty”.ForRank5,n=65,forothersn=66,reweighted.

98%

Reinventionatyourconvenience10

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Figure3:Respondentsviewoncompetitivenessofcurrentretailnetworksacrossdimensions

Thequestionis,howbestcantheybuildontheirconveniencestorefoundations,differentiatingtheirbrandandindividualstoresandinfluencingconsumerstotrynewthings.

Furthermore,whenwelookacrossdifferentbusinesschannels,respondentsmeasurethemselvesdifferentlyacrosskeydimensions(seefigure3.)

Consumerservice&experience

Productrange&quality

Employeeengagement&experience

Brand/loyaltyprograms/personalization

Freshfoodoffering

Productpricing

Frictionless/digitalexperiences

%oftotalsaying“Stronglycompetitive”or“Competitive”

94%

92%

63%

94%

92%

68%

88%

62%58%

82%

85%

74%

76%

69%

32%

76%

54%

47%

71%69%

37%

Allcompanyowned+

mostlycompanyowned&operated(>50%)

Allnon-companyowned+

mostlynon-companyowned&operated(>50%)

Balancedmixofcompany-

owned&non-company-owned&operatedstores

Source:Accenturefuelsandconvenienceretailindustryglobalpulsesurvey,2024

Notes:n=33,reweighted,withonlyFuels/Energy&ConvenienceRetailexecutives.Originalquestion“Howcompetitivedoyoubelieveyourcurrentretailnetworkisacrossthefollowingdimensions?”.

Reinventionatyourconvenience11

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Incrementalchangestoexistingofferingswon’tbeenoughtoattractandretainnewconsumersor

increasetheir“shareofwallet”acrossallconsumers.

What’sneededarebold,data-drivenmovesthatpushboundaries,breaknewgroundandworkinconcerttoattractnewconsumersandenhanceloyalty.

Optionstoexplorearediverse,includingofferingalternativefuelsand

ElectricVehicle(“EV”)chargers,optimizingpricesandaddingnewservicesforfranchisees.Opportunitiesalsoincludedatamonetizationandnew

revenuestreamslikeretailmedia,whereretailersselldataandadspace,creatingvaluefrombothadsalesandconsumerpurchases.

Adifferentiatedanduniquepartnership,forexample,withalocalrestaurant,cansetastoreapartandattractaloyalcommunityfollowing,butthe

incentivesneedtobestrong.Whilethesepartnershipscouldalsosupport

businesseswithon-siteEVchargers,only20%offuelretailersplantoaddEVchargersatmostoftheirlocations.

Only

20%

ofrespondentsplantoinstallEVchargersacrossmore

than60%oftheirnetworks.

ReinventionatyourconvenienceCopyright©2024Accenture.Allrightsreserved.12

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Challengestogrowth

Thereadinessofretaillocationstochangeisakeychallenge.

65%oftherespondentsindicatethat40-79%ofstoresarenot

adequatelypreparedtosucceedinthenextdecade(seefigure4).

Companieswillneedtoevaluatethepotentialofeachpropertyfordiversification.IfinstallingEVchargers,they’llneedtooffer

featuresthatattractcustomersoverthoseavailableelsewhere.

Thismayinvolveredesigningstorelayouts,updatinginfrastructureandredefiningandreskillingemployeeroles.

Ultimately,exploringnewvaluesourcesmeans,formany

executives,breakingoutoflong-heldassumptionsaboutthepurposeofthebusinessthey’rein.

Manymayneedtomoveoutsidetheircomfortzonestoexplorenewpotentialvaluestreamsandembracetheideaofmakingbig,boldchangestofamiliarterritory.

Reinventionatyourconvenience

Figure4:Respondentsviewoflocationsnotreadyforsuccessoverthenext10years

26%

19%

16%

39%

<20%20-39%40-59%60-79%

Percentoflocationsnotreadyforsuccess

Source:Accenturefuelsandconvenienceretailindustryglobalpulsesurvey,2024Notes:n=66,reweighted.

13

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Priorities

Optimizeanddiversifyyourcurrentnetwork.

Adata-drivenapproachtoanalyzingstoreperformanceandidentifying

opportunitiesforgrowthensuresinformeddecision-making,enhancing

profitabilityandmarketcompetitiveness.Thisstrategicinsightallowsfortargetedexpansionandimprovedoperationalefficiency.Notallstoresarecreatedequalandunderstandingwhichoptimalsettoinvestinwillhelpretailersfocusonthebestpathforgrowth.

ExploreandtestnewrevenuestreamsusingAItoolstodriveinnovation.TapAItoolstosupportandaccelerateinnovation.LeverageGenAItoquicklyanalyzeandpredictconsumerbehaviorindetail,helpingtocreateenhanced,tailoredexperiences.GenAIcanalsooptimizeinventory,automatetasksandcutcosts,freeingupresourcestofocusonnewservicesandofferings.

EvaluatetheimplicationsoftheevolvingEVecosystemandalternativefuelswhendevelopingnewstrategies.

Whilecurrentprioritiesaddressthepresent,today’sactionsmustalso

anticipatefutureshifts.Thetransitionfromtraditionalfuelsisaccelerating.

Fuelsandconvenienceretailerrespondentspredictgasolineanddieselwillaccountforjust63%ofthefuelmixby2040(fuelretailerspredictthis

numberwillbe67%).Asdemandfortraditionalfuelsdeclinesatvaryingratesacrossregions,retailersmustadaptquicklytostaycompetitive.

ReinventionatyourconvenienceCopyright©2024Accenture.Allrightsreserved.14

Trend02

Consumers

increasinglyvaluepersonalized

experiences

Reinventionatyourconvenience

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

About74%ofpeoplewhoparticipatedinour

empowered

consumerresearch

toldustheyhadwalkedawayfrom

purchasessimplybecausetheyfeltoverwhelmedduetoinformationoverloadsurroundingpurchasedecisions.

Anddespitecompanies’effortstobecomeconsumer-centric,most(71%)hadseennoimprovement—orevensaidtheysawanincreaseinthetimeandeffortittookthemtoarriveatapurchasedecision.2

Thethingis,consumersdon’tnecessarilywantlessinformation,buttheydowantaneasy,delightfulandtailoredexperience.Moreover,theynowexpectretailerstounderstandtheirneedsandpreferencesbasedontheirpastpurchasingbehaviors.Deliveringapersonalized,curatedexperienceisonewaytomeettheseexpectations.

Inthefuelandconvenienceretailindustry,however,thisisatallorder.

Mostbusinesseshaven’ttraditionallydeliveredonsuchhyper-personalizedexperiences,especiallyretailers(withwholesaler/dealermodels)thatdo

notfullycontroltheconsumerexperienceatallbrandedsites.Some

independentsiteownershavelaunchedmoredifferentiatedexperiences,butthesearefewandfarbetween,andthereremainsanopportunityto

recognizetheconsumeracrosssitesandcreateaseamlessexperienceforthebrandholistically.

82%ofretailerrespondentswhosecompanies

controltheirownstoressaythey’remost

competitiveincustomerserviceandexperience,

while53%ofthosewhosecompaniesdonotownandoperatetheirstoresbelievetheyaremost

competitiveinensuringproductrangeandquality.

ReinventionatyourconvenienceCopyright©2024Accenture.Allrightsreserved.16

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Butwhetherafuelandconvenienceretailerhasmore,orless,directcontroloverinfluencingtheirconsumerbasedonthebusinesschannel,themajorityofretailersagree

customerservice,experienceandloyaltywillbeamongthetop3competitivedifferentiators(seefigure5).

Personalizationcantransformeverydaypitstopsintomeaningful

interactionsthatdriveloyaltyandincreasedrevenue.Sometimes,

smalltouchescanmakeabigdifference,eveninroutinetransactions.

Forexample,apersonalizedmessage,witharelevantoffer,cangiveaconsumerjusttherightkindofliftattherighttime.Andthese

experiencescanhavepositiverippleeffects,asconsumerssharetheirexperiencesonsocialmediaandbywordofmouth.

Storeemployeeswillalsobeinstrumentaltotheoverallexperience,offeringmoreopportunitiesformeaningfulconsumerinteractionsandtailoredsupport.

Figure5:Respondentsviewonthetop3competitivedifferentiatorsinfuelretailoverthenextfiveyears

Consumerservice&experience

Storetechnology&technologyintegration

Loyaltyprograms

Pricingstrategies/energypricing

Consumer

engagement&communitybuilding

Productrange&quality

Sustainablepractices

Exclusive/uniquepartnerships

Mixedfuel&energyofferings

Allcompanyowned+

mostlycompanyowned&operated(>50%)

82%62%

47%

76%46%

47%

53%

85%53%

29%

31%32%

24%23%

32%

24%15%

53%

12%

15%

26%

23%

11%

Allnon-companyowned+

mostlynon-companyowned&operated(>50%)

Balancedmixofcompany-

owned&non-company-owned&operatedstores

Source:Accenturefuelsandconvenienceretailindustryglobalpulsesurvey,2024

Notes:n=33,reweighted,withonlyFuels/Energy&ConvenienceRetailexecutives.Originalquestion“whatwillbethegreatestdifferentiatorsofthemostcompetitivefuelandconvenienceretailcompaniesinthenext5years?(Top3)”.

Reinventionatyourconvenience17

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Challengestodeliveringonpersonalization

Mostorganizationshaveconsiderablegroundtocovertobeabletodeliverthelevelof

personalizationconsumersarecomingtoexpect.

Tostart,fragmenteddatasystemsanddatasiloshavehistorically

preventedretailersfromestablishingaunifiedviewoftheconsumer.

Outdatedtechnologies,likelegacyPOSsystems,oftenlacktheabilityto

processdatainrealtimeorseamlesslyintegratewithotherplatforms,

leadingtodelaysorinconsistenciesindeliveringpersonalizedexperiences.

Toaddtothis

85%

ofrespondentstoldustheircustomer

relationshipmanagement(“CRM”)platformisonlysomewhatormoderatelyreadyatthe

moment,highlightingalargeareatofocuson.

Reinventionatyourconvenience

Copyright©2024Accenture.Allrightsreserved.18

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Anotherlimitingfactorisaconflictinviewsacrossthe

retailer’sorganizationonAI:althougheverylevelagreesthatinsightsandpersonalizedmarketingcanyieldthe

mostvaluebyleveragingAIandGenAI,96%offuelsretailexecutivesbelieveGenAIwillmoderatelyorsignificantlydisrupttheindustrywhileonly69%ofmanagersorbelowholdthisbelief.

Toprogress,executivesmusthelpalignperspectivesacrossthe

organization.OurextensiveresearchandexperienceshowthatAI-driventools,especiallyGenAI,willbeakeyfactorinthenextwaveofgrowth,drivingefficienciesacrosstheindustry.

BusinessleaderswillneedtoleanintothesetechnologiesandbetterunderstandhowAI-driventoolscanhelppowertheiromni-channelconsumerexperienceandenhancetheircoreCRMprogram.

Retailersthatdonotownoroperatetheirstoreswillhavetheadded

complexityofsecuringwholesaler/dealerbuy-inandpotentiallyintegratingwithvaryingtechnologystacks,butthiscancertainlybeachieved.

ReinventionatyourconvenienceCopyright©2024Accenture.Allrightsreserved.19

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Priorities

Developa360-degreeviewofeachconsumerwithAI-poweredtools.

Byintegratingdatafromalltouchpoints—likefueltransactions,in-store

purchases,mobileappsandloyaltyprograms—retailerscancreatedetailedcustomerprofiles.Theseprofilesenablepersonalizedrecommendations,predictbehaviorsatscaleandhelpidentifyopportunitiesfordifferentiationacrosslocations,enhancingtheoverallconsumerjourney.

Putinsightstouseinrealtime.

Connectthemtosystemsthatautomatepersonalizedservicesattheright

moment.Gobeyondtraditionalmarketingchannelslikeemail,SMSandpushnotificationstopersonalizeyourmobileapp,loyaltyprograms,digital

displays/signageandin-storeexperiences.Enhancerelevancebyintegratingexternaldata,suchasthird-partyconsumerinformationorlocalweather,intoAI-driveninsightstodeliverhighlytailoredexperiencesontheconsumer’s

preferredchannels.

Focusoncreatingaseamlessomni-channelexperience.

Improvedigitalplatformstoensureconsumerscaneasilyconnectwithyourbrandandberecognizedwherevertheyare—athome,intheircar,atthe

pumporin-store.Eliminateservicefrictionandmessagingdisconnects

acrossallchannels.UseGenAItotrainandsupportemployees,allowing

themtodeliverpersonalizedexperiences.Byautomatingroutinetasksand

providingadvancedtechnicalsupport,employeescandedicatemoretimetoimprovingthecustomerexperience.

Reinventionatyourconvenience

7-Elevenenhancesend-to-endcustomerexperiencewithdata,AIandtechnology

7-Elevenisenhancingtheentirecustomerexperienceby

usingdata,AI,andtechnology.Withinsightsfromits95million+loyaltymembers,the"BrainfreezeCollective"

researchpanel,andits"C-Shopper"analyticsplatform,7-Eleventailorsitsmarketingtoindividualshopper

preferences.

Tostart,7-Elevenrecentlyupdateditsmobileappto

incorporatetailoredpromotionsandreal-timeinteractions

whileseamlesslyintegratingwithloyaltytoofferasimple,

personalizeddigitalexperience.

Andinanefforttoinfluencetheconsumerclosertothe

pointofpurchase,7-ElevenalsointroduceditsGulpMedia

Networkthatprovidestargetedmessagingthroughsocial,

displayandTVadsthroughoutthestore.This

comprehensive,data-drivenapproachtopersonalization

notonlyenhancescustomersatisfactionandloyaltybutalso

drivessignificantgrowthfor7-Elevenanditssuppliers.3,4,5

Copyright©2024Accenture.Allrightsreserved.20

Trend03

Deliveringon“convenience”meansmore—andmore

Reinventionatyourconvenience

Introduction|Trend1|Trend2|Trend3|Trend4|Readyforreinvention?|What’syourpriority?

Newvaluesourcesandpersonalizationconvergehere,asthemeaningof“convenience”evolves.

Whatdoes“convenience”meantoapersonwhohasanEVversusan

InternalCombustionEngine(“ICE”)vehicle?WhatdoesitmeanforahybridworkerorahouseholdthatismanagingmultipleschedulesonaSaturdaymorning?

Foralongtime,thefuelsandconvenienceretailstorewassimplyaplacetopickup“drinksandsnacks”whenrefueling.Buttomorrow,itcouldmeanaplaceforEVdriverstorelaxandrecharge—themselvesandtheircars,theirphonesandtheirlaptops.

Itcouldmeanfindingacomfortablespottoenjoyacoffeeorg