民航乘务英语- 课件Mission 8 处理应急医疗事件

民航乘务英语EnglishforCabinCrewMission8HandlingMedicalEmergency任务八

处理应急医疗事件Part1LearningObjectives知识目标：掌握处理应急医疗事件的标准程序及相关专业英语表达。能力目标：1.运用客舱应急医疗处置要点进行英文对话及相关服务。

2.具备进行应急医疗客舱广播的能力。素质目标：彰显人文关怀，强化职业担当精神。Mission8HandlingMedicalEmergencyPart2ConversationI.Pointsofservicelanguage.（1）Findingoutwhatiswrong发现问题，了解情况Excuseme,miss,youlookpale.What’swrongwithyou?女士，您看起来脸色苍白。怎么了？Doyoufeeluncomfortable?您感到不舒服吗？What’sthematter?怎么了？Doyouhaveanypain?您哪里痛吗？Doyoufeelwellenoughtoanswermyquestion?您能听到并回答我的问题吗？Howareyoufeeling?您感觉怎么样？Didyougethurt,sir?先生您受伤了吗？Mission8HandlingMedicalEmergency（2）Caringforthepassengersinjuredbyturbulence照顾因颠簸受伤的旅客Letmegetthefirstaidkitforyou.让我为您取来急救箱。I’lltrytogetacompressoveryourcutting.我将试着给您的伤口敷上止血贴。I’lltrytostopyourbleeding.我将试着给您止血。Letmeputtheoxygenmaskforyou.让我为您戴上氧气面罩。Mission8HandlingMedicalEmergencyPart2ConversationI.Pointsofservicelanguage.（3）Askingthecolleagueforhelp向同事请求帮助Ineedsomehelp.我需要支援。Couldyouhelpmegivetheoxygentothesickpassenger?你能帮我给这位生病的旅客吸氧吗？Let’smakethepassengerlyingonthefloornow.让我们帮这名旅客平躺在地板上。Canyougiveheraglassofwater,please?你能给她一杯水吗？Mission8HandlingMedicalEmergencyPart2ConversationI.Pointsofservicelanguage.（3）Givinginstructionstocrewmembers给乘务员指令Grabtheoxygen.进行吸氧。Get××tocallpurser.让××呼叫乘务长。Tellthecaptain.告知机长。Makeanannouncementimmediately.立即进行客舱广播。Reporttothepurser,please.请告知乘务长。Getthefirstaidkitimmediately.立即拿来急救箱。Mission8HandlingMedicalEmergencyII.Listentotheconversationandfillintheblanks.音频P：PurserFA1/2/3：FlightattendantsPA1/2/3/4：PassengersD：DoctorMission8HandlingMedicalEmergencyPart2ConversationP：Ladiesandgentlemen.Dueto（1）

,theseatbeltsignhasbeenswitchedon.Pleasereturntoyourseatsimmediatelyandfastenyourseatbelts.We’resorrytotellyouthatthein-flightservicehasbeensuspendedand（2）

aftertheturbulenceisover.FA1：Thereseemstobesomepassengersstandingaroundintherearcabin.I’llgoandseewhat’shappeningthere.Pleasebringthetrolleybacktothegalleybyyourself,OK?FA2：It’sallright.I’llassistyouafterIstowthetrolleysecurely.FA1：（Tothestandingpassengers）Excuseme,wouldyoupleasesitdownandfastenyourseatbelts?PA1：Thislady’sforeheadisbleeding.FA1：What’shappened?Hello,madam,areyouOK?Canyouhearme?PA1：Thisladyhasbeentothelavatoryandmaybeshehasbeenhurtduetotheturbulence.Scenario1Mission8HandlingMedicalEmergencyFA1：Thankyouforlettingmeknow.I’lltakecareoftheladynow.Pleasetakeyourseatand（3）

.（callsFA2）Ineedsomehelp.There’sa

womanintherearcabinbleeding.Getthefirstaidkitassoonaspossible.FA2：OK.Purser,wehaveapassengerwithaheadinjury,FA1isdealingwiththat.（FA1isnowdealingwiththeunconsciouswoman.）FA1：Issheflyingwithyou,madam?PA1：No,Idon’tthinkshe’sgotapartner.（Amomentlater）FA1：Hello,madam.Howareyoufeeling?PA2：Oh.I’mfeelingabitdizzy.FA1：Yourforeheadisbleeding.Doyouhaveanypain?Scenario1Mission8HandlingMedicalEmergencyPA2：Nottoobad.FA1：Letmehelpyouleanagainsttheseatback.IthinkI’mgoingtodealwiththewoundimmediately.PA2：Isthewoundserious?FA1：No,it’snotsoserious.FA2：（Comingwiththefirstaidkit）Here’sthefirstaidkit.Howisshe?FA1：She’sfeelingallrightnow.FA2：I’mgoingtodressthewoundand（4）

.PA2：Thanks,I’mfeelingmuchbetternow.FA2：Theseatbeltsignhasbeenswitchedon,soletmehelpyouintoyourseatandbuckletheseatbelt.PA2：It’sverykindofyou.FA2：You’rewelcome.Scenario1Mission8HandlingMedicalEmergencyPA3：Flightattendant,there’samanunconscious.FA3：Ohmygoodness!Hello,canyouhearme,sir?FA2,grabtheoxygenandadefibrillator.Callthecaptainabouttheemergency.FA2：OK.FA2：Hello,captain.ThisisFA2herefromeconomycabin.We（5）

onboard.Amanisunconsciousintherearcabinandwearehandlingwiththat.FA3：Hello,sir,canyouhearme?[Tohiswife]Areyoutravellingwithhim,madam?PA4：Yes,thisismyhusband.Justnowhewantedtostanduptogetmybackpackfromtheoverheadlocker.Buthecollapsedunexpectedly.Whathappenedtohim?FA3：Oh,hispulseisveryweak.Let’sadjusthimonthefloornow...（FA2andFA3administeredCPRandthemanisbreathingagain.）Oh,thankgoodness,he’sbreathingagain.Scenario2Mission8HandlingMedicalEmergencyPA4：I’vereallyappreciatedwhatyouhavedoneforme.FA3：Ourpleasure.Hasthiseverhappenedbefore?PA4：Never.Ishesufferingfrom（6）

?I’msoworried.FA3：Maybe.We’lltryourbesttotakecareofhim.FA2,helpmegetthemaskoverhishead.[Toillman]Canyouhearme?FA2,Ithinkadoctorisneededatthismoment.Canyou（7）

immediately?（Towife）Hashegotanydiseasebeforeandcanyoutellme（8）

?PA4：Yes,he’sgothypertensionandhyperlipidemia,andheisonmedicationeveryday.FA3：Igotit.Don’tworry.We’retakingcareofhim.Ishealwaysingoodhealth?PA4：Yes,buthe’sbeenworkingovertimeand（9）

atnightrecently.Scenario2Mission8HandlingMedicalEmergency（Announcement：Ladiesandgentleman,ifthereisadoctoronboard,pleasetellusandweneedyourhelp.Thankyou.）D：I’madoctor,what’swrong?PA4：Oh,that’sgreat.FA3：Thankyousomuchforcoming,doctor.Thispassengerisunconsciousandhestoppedbreathingforafewseconds.We（10）

,buthispulseisalsoveryweak.D：Letmehavealook.Hisbreathingisnormal,althoughhispulseisalsonotsostrong.Itseemsthathehasbeeninstablecondition.However,Ialsosuggestthatheshouldgetafurthermedicalexaminationandneedhospitalizationassoonaspossible.FA3：Iwillreporttothecaptainimmediately.Scenario2Mission8HandlingMedicalEmergency（Amomentlater）FA3：Ihavereportedtocaptainaboutthesituationandhedecidedanemergencylandingatthenearestairport.Wewilllandin20minutes.Sopleaseremainseatedandkeepyourseatbeltfastened.Wearedescendingnow.PA4：OK,Iwill.Thanksalot.Scenario2Mission8HandlingMedicalEmergencyIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Whydidthefirstpassengerhurt?（2）Whathastheinjuredpassengergot?（3）WhatdoesFA1wanttheinjuredpassengertodo?（4）Whathappenedtothesecondpassenger?（5）Whatkindofdiseasehasthesecondpassengergot?Mission8HandlingMedicalEmergencyIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission8HandlingMedicalEmergencyPart3AnnouncementLookingforadoctor.Ladiesandgentlemen,

MayIhaveyourattention,please!Wehaveapassengerinneedofmedicalassistanceimmediately.Ifyouaremedicalperson