2018年山东省技能大赛（高职组）“导游”赛项英语口语测试题库

PAGE1PAGEWhatshouldtheguidedoifinvitedbytouriststohavethelocalsnacksandspecialties?Declinetheinvitationpolitelytoavoidtheimpressionthattheguidetreatstourmembersofonegroupdifferently.Showsincerethanksifinvited.Payattentiontothedinnermannersandtrytoavoidstealingthehost’sroleWhatcanbedoneifthetourgroupaskstochangemealsatshortnotice?Firstexplainthedifficultsituationandmentionthat,asstipulatedinthecontract,ifthetouristswanttocancelorchangemeals,therequesthastobemadethreehoursinadvance.Ifthetouristinsists,advisethemtomakeanorderandcovertheexpensesthemselves.Theprearrangedlunchcannotberefunded.Whatshouldtheguidedoifatouristaskstohavemoredishesthanplanned?Makeclearthattheexpenseofanyextradishwillbecoveredbythetouristhimself.Contacttherestaurantandmeethisdemand.Ifthetourist’srequestcannotbemet,explainthereasonandapologize.Whatremedialeffortscanbemadebeforethegroupshowingstrongcomplaintsaboutthelocalfoodleavestheplace?Listenwithpatienceandwritedowntheircomplaintsandsuggestions.Analyzetheireatinghabitsandremindthenextreceivingagencytodoabetterjob.Sumuptheirsuggestionsandreportthistothelocaltravelagenciesandhotelsconcerned.Ifpossible,asktherestauranttoapologizeandtakeproperremedialefforts.5.Whatwillbedoneifthehotelthatthetourpartystaysforcatchesfire?Staycalmandcooperatewiththetourleader.Actwiththehotelstaffontheinstruction,helpevacuatethetouristsandbringupwiththerear.Instructthetouriststorescuethemselvesinascientificwayandprotectthemselvesfrombeinghurt.Shoutaloudtogethelpandwavethebrightlycoloredclothestogetnoticed.Helprescuethewounded,trytominimizethetroubleandcarryonwiththetour.Assisttheagencymanagersinsolvingtheremainingproblemsandwriteouttheaccidentreport.Whatcanbedoneifthetouristsasktochangeabetterhotel?Confirmwiththetourleaderthatifthetouristsaretomovetoahotelabovethestipulatedstandard,theyshouldcoverthefeeforcancelingthereservationaswellasthepricedifferencethemselves.Reporttotheagencymanagersothatotherplanscanbemade.Gettoknowthenewhotel’sfacilitiesandhelparrangetherooms.Explainthesituationtotheprearrangedhotelsandshowsincereapology.7.Howshouldtheguidedealwithpricedifferencearisingfromtheoriginalroomarrangementafteronetouristiswillingtoliveinasingleroom?Firstmakeexplanationstothetourleaderthatthesingleroomispreferentialpolicyofthereceivingtravelagencytowardsthetourist.Ifthefeehasbeenpaidbytheorganizingagency,theguideshouldreporttohisagencyforasolutionaccordingtothecontract.Whateverthecase,theguideshalltellthehotelthecancellationofthesingleroom.Whatshouldthenationalguidedoifatouristleaveshisbelongings(suchasacamera)atthehotelinthelaststopover?Firstgettoknowthetype,shape,colorandotherinformationaboutthelostcamera,thenumberoftheroomthetouriststayedinandtheplacewhereheleftthecamera.Informthehotelreceptionandthelastreceivingagencyandaskthemforhelp.Tellthelastreceivingagencythetourgroup’sitineraryandcontacttomakesuretheownerwillbeinformedintimewhenthelostpropertyisfound.Ifthelostpropertycannotbefound,reporttotheagencymanagerforfurtherhandling.Whatcantheguidedoifthetouristaskstochangeroomsforthereasonofnoise?a.Trytomeethisdemandandaskforthehotel’sassistance.b.Askthetourleadertomakeadjustmentsamongthemselves.c.Ifthedemandcannotbemet,apologizetothetouristsandmakeremedieslaterinotheraspect.10.Whatwillbedoneifthetourpartyarrivesatthemeetingplaceearlierthanthetourguide?Apologizesincerelytothetourleader,nationalguideandthetourmembers.Explainhonestlythereasonforthelatearrivalandpromisetodobetter.Takesomeremedialmeasuresandwintheunderstandingofthetourists.Whatwillthelocalguidedoifthetourpartyistoarrivebehindschedule,probablyonedaylate?Informtheprearrangedhotelstocancelthereservedmealsandaccommodation.Reservethemeals,accommodationandtransportforthenextday.Rescheduletheitinerary,butkeepthemajorpartotheoriginaltravelprogram.Whatcanbedoneifthedeparturefromalocalplacehastobepostponedfortheshortsupplyofberths?Consultwiththenational/localguidetoreachaconsensusandexplainthesituationtothewholegrouptoaskforunderstanding.Persuadethetourmembersonebyoneandfindasolutionthatcanbegenerallyaccepted.Arrangethetourwellandextendthevisittimeinaproperway.Newscenicspotscanbeaddedbutletthetouristsfeelitisnotstalling.Reportthistotheorganizingagencyandinformthenextreceivingagencytoaltertheirtravelplansaccordingly.13.Whatcanbedoneifthetourparty’splaneistotakeoffbehindschedule?1)Confirmthedelaywiththeairportandgettoknowthereasonandthenewtakeofftime.2)Explainmealsforthetouristsiftheplanestillcannottakeoffatmealtime.3)Ifthewaitingtimeisnotlong,organizesomeappropriateactivities.4)Ifthedeparturetimeistobedelayedtillnextday,findouttheexacttimeandflightnumberandaskthenextreceivingagencytomakenewarrangement.14.Whatshouldbedoneifthetouristcoachmeetsaserioustrafficaccidentandmorethanhalfofthemembersareinjured?1)Organizethepeopleonthespottorescuetheinjuredimmediately.2)Protectthespotoftheaccidentandreportthistothetrafficpolicetofindoutthecauseandwhoshouldtaketheresponsibilities.3)Sendtheinjuredtothenearesthospital,reportthistotheagencyandaskforhelp.4)Lettheothermemberscarryonthetourasscheduledwiththetourleader,therelationsoftheinjuredandoneguideleftinthehospital.5)Helpsolvetheremainingproblem.6)Writeoutanaccidentreport,includingthetime,place,reason,degree,andpeopleinvolved.15.Whatshouldbedoneifsometouristsmissthetraincarelesslyforgettingofftodoshoppingortakephotosenroute?1)Contactthechiefconductoratonceandaskforhishelp.2)Tellthestationthedetailedinformationofthenextreceivingagencyandthehoteltostayin,andaskthemtohelparrangethetouristtocatchthenexttrain.3)Ifthismightbesomemoretrouble,thenationalguidemayreturntopickthemup.4)Aftermeetingthetourists,donotgivethemexcessiveblame,justremindhimtobeonalertafterwards.16.Whatshouldatourguidedoifatouristhasairsicknessorcarsickness?1)Tellthepatienttofastenhisbelttopreventinternalorgansfrovibratingandtheconditionsgettingworse.2)Askthepatienttohavesomemedicineforairsicknessorcarsickness,butrememberitisimproperfortheguidetooffersuchmedicine,3)Whenthetouristfeelsbetter,remindhimtopreparethemedicineandnottodrinkwineoreatmuchatmeals.4)Consultwiththetourleaderandarrangeaseatinthefrontormiddleofthecoachortheplaneforthepatient.17.Whatshouldtheguidedoiftheoriginaltravelplanhastobechangedbecauseoftrafficinconveniencecausedbybadweather?1)Explaintheemergencytothetourleaderandthenationalguidetogettheirunderstandingandsupport.2)Reachanagreementonhowtoexplaintothetourmembers.3)Organizeandcarryouttheremedialeffortstogetthetourists’understanding.4)Ifthetravelagencyisrequiredtochangetheiritinerary,anewcontractwillbesigned.18.Whatshouldtheguidedoifsometouristsasktogotothecinemaorthetheatreontheirownatnight?Introducethemthecinema/theaterwhichhasanicereputation.Tellthemtransportandtheexpensesaretobepaidbythemselves.Donotaccompanythetourists19.WhatshouldbedoneiftouristsasktheguidetotakethemtotheplacesofentertainmentthatareconsideredillegalinChina?RefusetheirdemandandexplainChinesetraditionalvaluesandmoralcodestothem.RemindthetouristthatsuchthingsareillegalinChinaandtheywillfaceseriousconsequences.20.Whatshouldtheguidedoifaskedtohelpchooseapaintingorcalligraphy?1)IntroducethevalueoftheChinesepaintingsandcalligraphyinanobjectiveway.2)Giveanobjectiveevaluationofthepaintingwithintheknowledge.3)Letthetouristchooseaccordingtohisownunderstandingandappreciation.4)Letthetouristhavethefinalsayanddecideforhimself.21.Whatshouldtheguidedoifatouristraisesatechnicalquestionbeyondhisknowledge?1)Apologizetothetouristandtellinafrankmannerthatthequestionisbeyondhisknowledge,butshowaninterestinthisfield.2)Encouragethetourmemberstoraisequestions,writethemdownandpromisetogiveanswers.3)Whentimepermits,askthespecialistsorothertourguides.4)Givethetouristsanswersandaskfortheirunderstanding.22.Whatshouldtheguidedoifsometouristdisagreeswithhisexplanationsaboutacertainscenicspot?1)Listenpatientlytothetourist’sopinionandacceptwhatisreasonableinhisstatement.2)Donotarguewiththetouristbutthankhimforhisopinion.3)Regardthetourist’sopinionasanewidea,takeittemporarilyandconfirmthatafterwards.4)Ifthetourist’sopinionismistaken,exchangeideaswithhiminprivate.23.Whatshouldtheguidedoifthetouristswishtovisitthelocalresident’shouseinacommunity?1)Explaintothetouriststhatitisimpolitetovisitthehomesoflocalpeoplewithoutpermissionanditmightcauseinconvenienceandmisunderstanding.2)Explainthatahomevisitcanbeaddedonthefollowingdaysofthetour,butshouldbeplannedinadvance.3)Remindthetouriststorespectthelocalcustoms.4)Ifthetouristsinsist,coordinatewiththehomeowner,explainthepurposeandgethispermission.24.Whatshouldbedoneifatouristaskstheguidetogoshoppingwithhimduringthebreaksofthetrip?Iftimepermitsandotherguestsarenotleftunattended,itisoktogoshoppingalong.Iftheguidecannotgoalong,writeinChineseanoteclarifyingthelocationofthestoreandthenameofthethingstobuy.Ifthestoreisabitfar,findataxiandtellthedriverthedestination.Remindthetouristtotakecareandinformhimofthedeparturetimeintheafternoon.25.Whatshouldbedoneifthetourist,beforeleavingChina,askstheguidetohelpmailthebooknotavailableforthemoment?1)Inmostcases,theguideshouldrefusesuchademand.2)Ifthedemandcannotbeturneddown,reporttothemanagerforinstructionanddonotmakeapersonaldecisionandacceptthecommission.3)Oncethecommissionisacceptedandenoughmoneyiscollectedfromthetourist,theguideshouldfulfillthetaskinaseriousmanner.4)Theinvoice,slipoftransportandthereceiptshouldbemailedtothetouristandthetravelagencywillkeeponephotocopyofthesedocumentsforfuturereference.26.WhatwilltheguidedoifatouristwantstobringalongthefriendsofadiplomatoranoverseasstudentinChinatotravelwith?1)Agreeinprincipletotheirjoininginthetour.2)LearnaboutthebackgroundofthediplomatworkinginChinaaswellastheactivitieshewilltakepartinduringthetourandthenaskhimtoperformthenecessaryformalities.3)LearnaboutthebackgroundoftheoverseasstudentinChinaandtellhimtherequiredexpensesandthenecessaryformalities.4)Acceptthenewmemberafterthemoneyispaid.27.Whatshouldtheguidedoifatouristloseshispassport?1)Learnaboutthesituationtofindclueandcarryoutathoroughsearch.2)Ifthesearchendsinvain,reporttothereceivingagencyforadocumentindicatingthelossofthepassport.3)ThetouristthenshouldreportthelosstothelocalpoliceforaCertificateofReportingLosswiththeabovesupportingdocuments.4)Thetouristhimselfwillgotohiscountry’sembassyorconsulateinChinatoapplyforanewpassportwiththesupportingdocumentsfromthelocalPublicSecurityBureau.5)Afterreceivingthenewpassport,applyinpersonforanewvisainthelocalPublicSecurityBureau.28.Whatpreparationshouldthetourguidemakebeforetakingupatourgroup?1)Readtheschedulecarefully,gettoknowthebasicinformationofthetourists,includingprofession,age,sexandspecificdemandsandthenworkoutaproperarrangementaccordingly.2)Keepinmindthegroupcode,getacquaintedwiththeitineraryandconfirmtheirmeansoftransport.3)Bringalongallnecessaryitems,