物业管理英语

物业管理英语第一讲：PropertyManagement

2002-07-07

Propertymanagementistheprocessofoverseeingtheoperationandmaintenance

ofrealpropertytoachievetheobjectivesofthepropertyowner.Sometimes

ownersmanagetheirownproperty,particularlysmallpropertiesandparticularly

whentheythemselvesoccupypartofthespace.Butforlargerproperties

orthosewhoseownersliveatadistance,managementisusuallyperformed

byapaidpropertymanager,eitheranindividualbuildingsonlong-term

leases,wheretenantsmaintainthebuilding,paythetaxesandinsurance,

andmailtheowneracheckeachmonth.Butmostresidential,office,retail,

andmanyindustrialpropertiesofferservicesalongwiththespaceover

time.

Propertymanagementhaslongbeenanunderratedfunctionintherealestate

industry.Theneedforprofessionalmanagementdidnotbecomeapparent

untilthedepressionofthe1930s,whennumerousforeclosuresrevealed

apatternofmanagementdeficiencies.Thisoversightmightseemstrange,

sincerunningalargecommercialorresidentialprojectinwhichhundredsorthousandsofpeop

leresideorworkisahighlychallengingtask,callingfortraining,goodjudgment,varietyofte

chnicalskills.Traditionally,

however,emphasisintherealestateindustryhasbeenonthesopermanent

elementsoftheinvestment-goodlocation,construction,andreasonable

long-termfinancing-thanontheday-to-dayoperationoftheproperty.It

hassometimesseemedasifapropertyowner,havingmadeaverylargeinvestment

inthepermanentstructure,assumedthatthepropertywouldrunitself

withaminimumamountofsupervision.

Thisconceptofpropertymanagementhaschangedsubstantiallyinthepast

decade.Inaneraofrisingcosts,ithasdawnedonownersthatgoodproperty

managementisthemajorcontrollableinfluenceonresidualcashflow(i.e.,thenumberofdoll

arsthatendupintheowner'spocket).Itistrue

thatbothrentratesandoperatingexpensesarelargelyshapedbymarket

forcesbeyondthecontrolofanyonepropertyowner(witnesstheverysharp

riseinenergycostsinthe1970s).Butitisalsotruethatcomparable

propertieswithinthesamegeographicareaoftenshowsignificantvariances

inrentalincomeandoperatingcosts.Why?Closeinspectionoftenshows

that“above-average“operatingexpensesandlowerthanaveragerentlevels

resultfrominadequatepropertymanagement.

Theclassicmistakeofthestockandbondinvestormovingintorealestate

involvesunderestimatingtheimportanceofmanagement.Someinvestorshave

thefeelingthatrealestatemanagesitself.

Thereisastoryabouttheimportanceofpropertymanagement.ASanFrancisco

realestatebrokerrecentlynoticedaprojectthatwasonthemarketfor

$1million.Heknewhowthepropertyhadbeenmanagedinthepastandthat

themilliondollarvaluationwasbasedonacapitalizationofhistoric

incomefigure.Heborrowedmoneytobuytheproperty,renegotiatedcertain

leases,andestablishedmoreefficientoperatingprocedures.Insixmonths

hesoldthepropertyfor$1.4millionbasedonthecapitalizedvalueof

thenew,highernetincome.Hiscontributionwasmanagementexpertise.

UsefulExpressions:

atadistance在远处

alongwith和，同,与...一道；加之

callfor需要；要求

ratherthan而不是

dawnon开始（被人）理解，渐渐（使人）明白

endup结束，结尾；停止

resultfor由于，是...的结果

bebasedon基于；以...为根据

Notes:

1.Propertymanagementistheprocessofoverseeingtheoperationandmaintenance

ofrealpropertytoachievetheobjectivesofthepropertyowner.

此句中，动词不定式toachievetheobjectivesofthepropertyowner作目的状语。

propertymanagement物业管理

realproperty房产

propertyowner业主

2....orthosewhoseownersliveatadistance,managementisusuallyperformed

byapaidpropertymanager,eitheranindividualoramanagementfirm.

此句中，关系代词whose在定语从句中充当定语，该定语从句修饰指示代词those.

Either...or表示选择，可以连接两个并列的词、词组或独立分句。在此句中，either...or

连接的成分是apaidproperty

manager的同位语，作进一步的解释。

3.thereareexceptions...buildings...,wheretenantsmaintainthebuilding

onalong-termleases,paythetaxes...o

此句中，关系副词where在定语从句中作地点状语，由它引导的定语从句修饰buildings.

onalong-termleases意为"长期租赁”。

4.Propertymanagementhaslongbeenanunderratedfunction...。

Long在此句中是副词，作时间状语，underrated是过去分词，作function的定语。

5.not...until意为“直到..才“。例如：

Thebabydidnotgotobeduntilhismothercamebackhome.

6....sincerunningalargecommercialorresidentialprojectinwhichhundreds

orthousandsofpeopleresideorworkisahighlychallengingtask...。

此句中，关系代词which在定语从句中作状语，由其引导的定语从句修饰project,highly

修饰challenging,意为“非常地”。

ahighlychallengingtask意为“非常具有挑战性的任务”。

7....asifapropertyowner,havingmadeaverylargeinvestmentinthe

permanentstructure,assumed...

在止匕句中havingmadeaverylargeinvestmentinthepermanentstructure作后置定语，修饰

a

propertyownero该短语是过去分词的完成时形式，表示其动作发生在谓语动词之前。例

如：

Theidea,havingbeenputforwardbyTim,arousedmuchobjectionamong

thestudents.

8.inthepastdecade在过去的十年里

9.themajorcontrollableinfluenceonresidualcashflow剩余现金流量的主要可控制的影响

因素

10.beyondthecontrolofanyonepropertyowner任何业主都控制不了

＜（

11.above-average^^operatingexpense超过一般水平的运营开销

12.lowerthanaveragerentlevels低于一般租金的租金水准

13.Someinvestorshavethefeelingthatrealestatemanagesitself.

此句中，that引导的同位语从句修饰feeling,feeling意为“感觉,预感”。

14.onthemarket（商品）上市

15.insixmonths意为“六个月后”。在有介词in引导的时间状语的句子里，其谓语时诚用

将来时，例如：

Iwillpaythebillinaweek.一个星期后我付帐。

物业管理英语第二讲：PropertiesRequiringManagement

2002-07-07

Thelevelofmanagementapropertyneedsincreaseswiththelevelofservices

andwiththefrequencythattenantsturnover.Someexamplesofddifferent

managerialresponsibilitiesandproblemsfollow,organizedbytypeofspace.

Totheextentthatpropertymanagementinvolvestenantrelations,residential

propertiespresentthegreatestchallenge.Thespaceleasedbytheresidential

tenantis"home",wherethetenantandotherfamilymembersspendasubstantial

amountoftheirfreetimeandtherentforwhichmayrepresentthetenant's

largestsinglefinancialobligation.Consequently,theresidentialtenant

expectsawell-runproperty,withservicesandutilitiesavailableaspromised

atrentskeptaslowaspossible(amongotherreasons,becauseresidential

rentalsarenottaxdeductibleasarebusinessrentals).Ontheotherside

ofthecoin,oneortwobadtenantsinaprojectcanbeacontinuingsource

ofvexationtothepropertymanagerandtotheothertenants.

Therelativelyshorttermofaresidentialleasemeansthattheproperty

managerisundercontinualpressuretomaintainahighrenewalratein

ordertoavoidvacatedunitsthatmustberepainted,repaired,andre-leased

inasshortatimeaspossible.Apropertythatistheoreticallyfully

rentedmay,nevertheless,loseasubstantialamountofrentalincomeif

turnoverisveryhighandmorethanafewweekselapsebeforeeachnew

tenantmovesin.

Amongthetypesofresidentialpropertiesare(1)apartments,(2)condominiums

andcooperatives,and(3)single-familyhomes.

Thepersonalrelationshipbetweenmangerandtenantcanbecrucialtomaintaining

highoccupancy.Turnoveroftenantsresultsinhigheroperatingexpenses

andlowerrentalscollected.Askingfairrentsandrespondingtotenants'

needs(e.g.,maintenanceandrepairs)areoftenthemostimportantvariables

insuccessfulapartmentmanagement.

Theleastinvolvedhomes.Theownermayhavemovedrentalofsingle-family

homes.Theownermayhavemovedawayforbusinessorotherreasonswith

theintentionofreturningatalaterdatetooccupythehouseormaybe

holdingthepropertyasaninvestments.Ineithercase,theownerretains

alocalagenttocollectrent,payrealestatetaxesanddebtservice,

andhandleanyproblemsthatmayarise.Thistypeofmanagementisfrequently

performedbyrealestatebrokers,whochargeafeeequaltoapercentage

ofeachmonth'srent.

UsefulExpressions

turnover转变，转换，转作它用

tothe(suchan)extentthat到...程度,如此...以至于

movein搬入(住宅)；使(某人)搬进

respondto回应，反应

besimilarto与...相似

dealwith处理

arguefor赞成

holddown压低，控制

Notes:

1withthelevelofservicesandwiththefrequencythattenantsturn

over.

此句中，两个with引导两个伴随状语意为“随着”。例如：

Theairpressurevarieswiththeheight,andthewaterpressure,with

thedepth.气压随着高度变化，水压随着深度变化。

2.bytypeofspace依据空间种类

3....wherethetenantandotherfamilymembersspendasubstantialamount

oftheirfreetimeandtherentorwhichmayrepresentthetenant'slargest

singlefinancialobligation.

此句中，关系副词where引导一个非限定性的定语从句，修饰home一词。而且在该从

句中还含有一个定语从句，由关系代词which充当介词for的宾语，其先行词是rent,

该词由定语从句forwhichmayrepresentthetenant'slargestsinglefinancialobligation修饰。

4.awell-runproperty经营得好的物业

5....withservicesandutilitiesavailable…在此短语中available作后置定语，意为“可以得

到的服务设施”。

6.aslowaspossible尽可能低

7....becauseresidentialrentalsarenottaxdeductibleasarebusiness

rentals...

在此句中，as承接前面的句子，意为“像……一样”，as引导的从句主谓倒装。例如：

Heplaysfootball,asdoeshisuncle.他和他叔叔一样会踢足球。

8.ontheothersideofthecoin就另一方面而言

9.undercontinualpressure处于不断的压力之下

10.highoccupancy指房屋的出租率高。出租率高，意味着物业管理好，它会给业主带来

丰厚的回报

物业管理英语第三讲：OfficeBuildingManagement

2002-07-07

Thepropertymanagerofanofficebuildingmustbefamiliarwithmorecomplex

leaseprovisionsthanthoseusedforresidentialproperties.Forexample,

theofficebuildingtenantisverymuchawareofpayingarentratemeasured

bythesquarefoot,andsothemeasurementofspacebecomesanimportant

consideration.Onefrequentlyusedmeasureisrentableareaorrentable

space.Themanagermustunderstandhowtocomputeit.Forexample,are

thebathroomsandhallwaysanadded“loadfactor"，withthetenantpaying

forherindividualspaceplusher“share“ofthesecommonareas?Doesthe

managermeasureatenant'sspacetotheinsidewall,theoutsidewall,

orthecenterofthewall?Inaddition,escalationandcost-of-living-clauses

arecommoninofficebuildingsandfrequentlyarenegotiatedwitheach

individualtenant.Theanswersareintheleases.Thepropertymanager

mustbeenoughofalawyertoreadthem,enoughofanengineertobesure

theservices(e.g.,elevators)workaspromised,enoughofamarketer

toselltothetenantonthequalityoftheservicesheprovides,andenough

ofafinancialaccountanttoreportitaltotheowner.

Whenleasingspace,thepropertymanagershouldbearinmindthatthevalue

ofanofficebuildingisdirectlyrelatedtothreeinterlockingelements:

(1)theratepersquarefoot,(2)thequalityothetenancies,and(3)

thelengthoftheleases.Thehighertherentalrate,thehigherthegross

income.Themorecreditworthythetenant,themoreassuredtheownermay

bethatrentswillbepaid.Finally,thelongertheleaseterm,thelower

theriskofvacanciesandturnoverproblemsinthefuture.Withlonger

termleases,itismoreimportanttohaveappropriateescalationclauses

orexpensepass-throughprovisions,fortheopportunitiestoincreasebase

renttocoverincreasedoperatingcostsarelessfrequent.

Inofficebuildingmanagement,serviceisparticularlyimportant.Theproperty

managerisresponsibleformakingsurethepremisesarekeptcleanand

secure,thatelevatorrunreliably,thatutilitieswork,andthatthestructure

looks(andis)wellmaintained.Tomanyofficetenants,theamountofrent

issecondarytotheefficientprovisionoftheseservices.

Today'slargerbuildingsaregetting“smarter”.Theyhavecomputerized

controlstohandleheatingandairconditioningloadstominimizeenergy

consumption.Elevatorsareprogrammedtomeetpeakloads.Thefiresystem

istiedtothepublic-addresswarningsystem,sprinklers,andairpressure.

Infraredsensorsmayturnlightsonandoffastheysensepeopleentering

andleavingrooms.Telecommunicationsusingfiberopticscancreatedata

highwaysbetweendistantlocationseitherinconcertwithpublictelephone

systemsorindependently.Telecommunicationsoptionsareexpensiveand

canbecost-justifiedonlywhenoperatingmanagementhelpstenantsensure

theirfullutilization.

UsefulExpressions

befamiliarwith熟悉

beawareof知道，了解

bear...inmind牢记,记住

makesure确信,保证

besecondaryto居于其次，从属于

turnon开（灯，电视，收音机等）

inconcertwith一致；（与...）共同，协力

Notes

1.Thepropertymanagerofanofficebuildingmustbefamiliarwithmore

complexleaseprovisionsthanthoseusedforresidentialproperties.

此句中有——个比较结构morecomplexleaseprovisionsthanthoseusedforresidential

properties,those在此代替前文所提到的leaseprovisions,过去分词短语usedforresidential

properties修饰those,作它的定语。

2....arentratemeasuredbythesquarefoot.

过去分词短语measuredbythesquarefoot作rate的定语，介词by用在表单位的名词之

间，意为“以……计量，依据”，表单位的名词前通常加定冠词the。例如：

Isthisclothsoldbythemeter?这块布是按米计价出售的吗？

3....anadded“loadfactor”,withthetenantpayingforherindividualspace

plusher“share“ofthesecommonareas.

Anadded“loadfactor^^意为“增加的‘负担因素

在此句中，“with+名词+分词”是一个固定的结构，常常作方式伴随状语。例如：

Thesoldierheadedforthevillagewithagroupofchildrenrunningafter

him.

herushare^^ofthesecommonareas意为“公共面积均摊”。

4.Thepropertymanagermustbeenoughofalawyertoreadthem,enough

ofanengineer...,enoughofamarketer...。

此句中四次重复enoughof+名词...，构成平行结构，达到强调的效果。Enough在此

修饰。f+名词，其后所跟的不定式短语作lawyer,

engineer,marketer,accountant的定语。

5.threeinterlockingelements相互作用的三个因素

6.Thehighertherentalrate,thehigherthegrossincome.租金越高，毛收入就越高。

此句是一个比较级结构，比较表语，但此句中省略了谓语动词isoThegrossincome意

为“毛收入”。

此句的句型为“the+比较级,the+比较级"，即“themore...,themore…意为”越...,

越……例如：

Themore,thebetter.越多越好。

Thesmallerthehouseis,thelessitwillcostustoheat.房屋越小，花在取暖上的开支就越

少。

7....themoreassuredtheownermaybethatrentswillbepaid.

在此句中，assured是形容词，正常语序为“theownermaybemoreassured”,其后由that

引导的从句是表语从句。此句可译为：业主可能更加确信租金会予以支付。

8....fortheopportunitiesto...arelessfrequent.

此句中，for作连词，意为“因为，由于“，由for连接的句子放在主句之后。例如：

Icaughtacold,forIhadbeenwalkingaroundintherain.

9....thepremisesarekeptcleanandsecure.

Cleanandsecure在此句中作主语补足语，该句可译为：保持物业区内的整洁和安全。

10.Thepropertymanagerisresponsibleformakingsure...,thatelevators

runreliably,thatutilitieswork,andthatthestructurelooks(andis)

wellmaintained.

在此句中，makingsure后归跟四个宾语从句，除第一个宾语从句以外，其余三个均由连

词that引导。

11.tomeetpeakloads满足高峰负荷

12.Telecommunicationsusingfiberopticscancreatedatahighwaysbetween

distantlocations...

分词短语usingfiberoptics作telecommunications的定语，意为“使用光纤电缆的电信”。

Datahighways意为“信息高速公路”。

物业管理英语第四讲：TheManagementofDifferentTypesofProperties

2002-07-07

Retailcomplexes

Forlargeretailcomplexesandparticularlyforshoppingcenters,competent

propertymanagementisextremelyimportant.

First,maintenanceofthepropertyitselfrequiressubstantialwork.Each

daylargenumbersofshoppersvisitthepremises,generatingagreatdeal

ofrubbishandinflictingwearandtearontheimprovements.Besidesmaintenance,

dailysecurityisanessentialservice.

Second,thepropertymanagermustkeepalerttopossibilitiesofmaking

thepremisesmoreattractiveandtotheneedtorenovateandmodernize

sellingareas.Fiercecompetitionforretailbusinessmeansconstantefforts

mustbemadetohavecustomersreturnasoftenaspossible.Inaddition,

whenevernewtenantsleasespace,renovationisrequiredtosuitthepremises

tothenewuser.

Third,thepropertymanagerperformsanimportantfunctioninobtaining

apropertenantmixfortheretailcomplex.Toomuchcompetitionamong

similarusesmaymeanbusinessfailuresforthetenantsandanegative

cashflowforthelandlord.Ideally,thevarioustenantsshouldcomplement

eachothersothatashoppercomingtoonestorewillfindrelatedproducts

orservicesinadjacentstores.

Finally,retailleasesfrequentlycontainpercentagerentprovisionsby

whichthelandlordisentitledtoadditionalrentbasedonapercentage

ofgrosssalesoveraspecifiedminimum.Thepropertyownermustbeprepared

tonegotiatethemostfavorabletermsfortheownerandalsotoensure

thatpercentagerentsarecorrectlycomputedandpaidastheycomedue.

Estimatedrentalincomeisderivedasfromthehistoricalexperienceof

thebuildingaswellasfrommarkettrendsdiscernedbythepropertymanager

inlargeretailcomplexesandshoppingcenters.Forexample,ifthecurrent

marketrentforcomparablespacehasrisenabovethecontractrentcurrently

beingchargedunderexistingleases,thepropertymanagerwillproject

anincreaseinrentalincomeasleasesexpire,thepropertymanageris

expectedtokeepcurrentonrentlevelschargedforcomparablespace.（

Notethatthepropertymanager,byvirtueofhisorherexpertise,isan

excellentsourceofinformationforaprospectivepurchaserestablishing

aninvestmentproforma.）

UsefulExpressions

agreatdeal许多

inflict...on施加（打击,损害等）

bealertto警觉的，留心的

makeefforts努力

beentitledtoJE!（...的）权利（资格）给（某人）

base...on以...为基础

derivefrom由...得到；起源

AaswellasB不但B而且A

byvirtueof凭...，由于

Notes

1.Eachdaylargenumbersofshoppersvisitthepremises,generatinga

greatdealofrubbishandinflictingwearandtearontheimprovements.

此句中分词短语generatingagreatdealof…作伴随状语。

Wearandtear此处是名词，意为“磨损和裂缝”。

2.Second,thepropertymanagermustkeepalerttopossibilitiesofmaking

thepremisesmoreattractiveandtotheneedtorenovateandmodernize

sellingareas.

Keepalertto后接两个宾语possibilities和theneed,to此处为介词。

“make+名词+形容词”是英语中常用句型，形容词在此结构作宾语补足语。例如：

Thisnewsmademesohappy.

3.Fiercecompetitionforretailbusinessmeansconstanteffortsmustbe

madetohavecustomersreturnasoftenaspossible.

在此句中，mean后有一个宾语从句，在此从句中主语effort是动作的接受者，因此谓语

动词用被动语态。由make作谓语构成的复合结构，其句型为：make

+名/代词+do,但当该结构谓语是被动语态时，其句型为：bemade+todo。例如：

Hismother'sdeathmadehimquithisresearchwork.他母亲的去世使他中断了他的研究工

作。

该句可.改为：Hewasmadetoquithisresearchworkbyhismother'sdeath.

Havecustomersreturn一个复合结构，其句型为“have+名词+do”。例如：

HisfriendhadhimpickupSallyonhiswaytoschool.

asoftenaspossible尽可能经常

4.apropertenantmix此处指承租户能经营的范围、种类应多样化，便于竞争。该短语可

译为“合适的租户组合

5.anegativecashflow负的现金流量

6....sothatashoppercomingtoonestorewillfindrelatedproducts...。

s。that引导目的状语从句。例如：

Shestudieshardsothatshewillnotfailtoliveuptohermother's

expectation.她努力学习不辜负妈妈的期望。

7....retailleasesfrequentlycontainpercentagerentprovisionsbywhich

thelandlordisentitledto

在此句中，关系代词which充当介词by的宾语，其先行词是provisions,该词由定语从

句bywhichthelandlord

isentitledto…修饰。by意为"依据"，percentagerentprovisions按百分比分成的租金条款。

grosssales总销售额

8....astheycomedue.

they指percentagerents,as作连词,引导时间状语从句，意为“当...时候”。例如：

Asshewasrunning,amanstoppedherandaskedhertodohimafavor.她正在跑步时，——位

男士拉住她请她帮忙。

comedue意为“到期”，该句型为：come+形容词。例如：

Yourdreamwillcometruesomeday,你的梦想总有一天会实现。

9.Estimatedrentalincomeisderivedfrom...aswellasfrommarkettrends

aswellas是连词,意为“不但……而且"，连接的是对等成分。例如：

PatrickspeaksSpanishaswellasEnglishandFrench.帕翠克不但会讲英语和法语，也会讲

西班牙语。

10.marketrent市场租金，指租金价格随行情变化而变化

11.abovethecontractrent高于合同价格

above意为“较...为上，超过“。例如：

Thetemperatureisaboveaveragethiswinter.今年冬天的气温超过平均温度。

12.Asnotedearlier,thepropertymanagerisexpectedtokeepcurrent

onrentlevels.

as作关系代词，引导定语从句。在此句中as引导的是非限定性定语从句，而且谓语is省

略了,as所指的是主句的整个句子manageris

expected...o例如：

Ashasbeenannounced,wemusthandinourtermpapersbeforethetenth

ofJune.据通知，我们务必在六月十日前交学期论文。

物业管理英语第五讲：IndustrialandHotels

2002-07-07

Amorespecializedtypeofmanagementisinvolvedwithindustrialproperty-that

is,buildingsthatareusedprimarilyformanufacturingorwarehousing,

andthatmayalsoincludealimitedamountofofficespace.Muchindustrial

propertyiseitherbuiltoralteredtomeetthespecificneedsofatenant

whonormallywillsignalong-termlease(e.g.,10to20years),enabling

thelandlordtorecoverthespecialcostsinvolved.Suchspecial-purpose

buildingsusuallyrequireonlyaminimalamountofmanagementbythelandlord

sincetheyarefrequentlyleasedonanetbasis,withthetenantresponsible

foroperatingexpenses,includingrealestatetaxesandinsurance.

Ontheotherhand,sometypesofwarehousespaceareletonrelatively

shorttermstomorethanonetenant.Inthistypeofsituation,thelandlord

mayberesponsibleformaintenanceandrepairandmustalsoanticipate

theneedtomarketthespaceatfrequentintervals.Oneofthemostimportant

cashflowitemsofthelate1980swastheincreasingcostoftenantalterations

necessitatedbytenantrollovers.Inthe1990s,acriticalpropertymanagement

functionwillbetoserviceexistingtenantsandfindtherightnewtenants

withaneyetokeepingdownthecostoftenantimprovements.Intheincreasingly

competitivespacemarkets-apartments,office,retail,andindustrial-new

leasesusuallyprovideforsignificanttenantimprovements.Evenonindustrial

properties,traditionallythetyperequiringthelowesttenantimprovement,

tenantimprovementsonarollovercanequaloneyear'sgrossrent.Consequently,

keepingdownrollovers(andthereforethecostoftenantimprovements)

isaprimaryobjectiveofthecashfloworientedowner.

Inthehospitalityindustry,serviceiscrucial.Thisandthefrequent

turn-overofguests(oftendaily)meanthathotelsandmotelsrequiremore

constantmanagementthananyothercategoryofspacewehaveconsidered.

Inmanycases,conventionbusinessismajorsourceofrevenue.Asaresult,

hotelandmotelmanagementincludesfoodserviceandentertainmentaswell

asthetypicalpropertymanagementfunctions.Marketingisfirstinimportance.

Theleaseperiodissoshort-onenight-thatmanagementmustfindtenants

forspacevacateddaily.Managementskillcreatesvalueasmuchasdoes

thephysicalproperty.

Forthehospitalityindustry,maintainingsecurityisanallencompassing

endeavor,notlimitedtopropertymanagers.Mattersrelatingtothephysical

plant,staff,andoperationingeneralaffecttheprotectionoftheproperty's

assetsanditsguestsandemployees.Anythinglessthanaproperty-wide

viewofsecurityandtheresolutionanddispositionofsecurityproblems

leadstoinefficiency,needlessexpense,andgreatpotentialforharmto

employerandguests.

Notes:

1.Amorespecializedtypeofmanagementisinvolvedwithindustrialproperty-that

is,buildingsthatareusedprimarily...,andthatmayalsoinclude...o

破折号后是插入语，对industrialproperty作进一步解释，两个that引导的定语从句修饰

先行词buildings,that

is等于thatistosay,意为“也就是，换句话说“。例如：

OurforeignteacherwillleaveforNewYorknextMonday,thatis,July

7th.我们的外教下星期一，也就是七月七日启程去纽约。

2.Muchindustrialpropertyiseitherbuiltoralteredtomeetthespecific

needs...,enablingthelandlordtorecoverthespecialcostsinvolved.

此句中，either...or是连词，用来连接语法结构相同的单词与单词、短语与短语、从句

与从句等。例如：

Youmaystayeitherinahotelorinaprivatehouse.你可住在旅馆里或者私人家里。

enable+名词+动词不定式是一个固定句型。例如：

Hissalaryenabledhimtosupporthisfamily.他的薪水可供养家糊口。

3.Suchspecial-purposebuildingsusuallyrequire...sincetheyarefrequently

leasedonanetbasis...。

since作连词，引导状语从句,意为“由于，因为”。例如：

Sinceyouareunabletoanswer,perhapsweshouldasksomeoneelse.由于你不能够回I答，我

们可能应找其他人。

onanetbasis此处指业主与租户关系单纯，可译为“以净租为基础”。

4.Ontheotherhand,sometypesofwarehousespaceareletonrelatively

shorttermstomorethanonetenant.

在此句中，arelettosb谓语用了被动语态形式，let的句型为let+名词+to+名词，意为“出

租给”。例如：

Thelandlordwantedtoletthisapartmenttoayoungcouple.房东想把这套公寓租给一对年

轻夫妇。

5....andmustalsoanticipatetheneedtomarketthespaceatfrequentintervals.

动词不定式短语tomarketthespace…作need的定语，market是动词，意为“出售，

（把……）推出市场“。need的定语，如果是动词，一般用动词不定式。例如：

Isthereanyneedtoexplainfurther?有没有必要作进一步的解释？

atfrequentintervals经常，常常

erval其间可换一■些形容词，如short,regular等。

6.Inthe1990s,acriticalproperty,managementfunctionwillbetoservice

existingtenantsandfind...。

此句中，两个动词不定式短语作该句的表语，其中find前省略了不定式符号to,service

在此作动词，意为“提供...服务“。existing

tenants意为“现有的租户”。

7.Intheincreasinglycompetitivespacemarkets-apartments,office,retail,

andindustrial-newleasesusuallyprovideforsignificanttenantimprovements.

在此句中，increasingly修饰形容词competitive,破折号后的apartments,office等是插入语，

作进一步的解释。

8.Evenonindustrialproperties,traditionallythetyperequiringthe

lowesttenantimprovement,tenantimprovementsonarollovercan

在此句中，type作properties的同位语，分词短语requiringthelowesttenantimprovement

作type的定语。

9.Anythinglessthanaproperty-wideviewofsecurityandtheresolution

anddispositionofsecurityproblemsleadsto

在此句中，lessthan与其后的知识构成定语，修饰anything,其中

security,resolution,disposition作介词of

的宾语。

lessthan意为“低于，较少的”。

物业管理英语第六讲：PropertyManagementFunctions(I)

2002-07-07

Havinglookedathowrequirementsformanagementvarybypropertytype,

wewillnowexamineamanager'sday-to-daydutiesinmoredetail.Like

manyworkingpeople,apropertymanagerwakesupinthemorning,dresses

forwork,eatsbreakfast,anddrivestoanoffice(eitheronoroffthe

managedpremises).Oncethere,whatdoesheorshedo?Wewillfirstlist

allofthefunctionsandthencoverthemostimportantonesingreater

detail.

MAKINGAMANAGEMENTPLAN

Astheagentofthepropertyowner,thepropertymanagerisboundtocarry

outtheowner'sobjectives.Makingexplicitthoseobjectivesisthefirst

stepincreatingamanagementplan.

Aswehaveseen,propertiesunderpaidmanagementmaybeverysmall,or

theymaybemultimillion-dollarcomplexes.Amanagementplancanbeequally

simpleorelaborate,assuitsthescopeofmanagementandthemarketarea

ofaproperty.Regardlessonsize,itisimportanttomakeaplan(which

couldrangefromahandwrittenhalfpageto50pagestypedandbound,depending

ontheproject...).Hereweshouldnotethatamanagementplanforanysize

propertycontainsthreepoints:(1)ananalysisofthecompetitiveenvironment;

(2)ananalysisofthepropertyitself,and(3)enumerationoftheowner's

objectivesandrecommendationsforachievingthem.

MAKINGABUDGET

Amanagercollectsmoney,paysthebills,andsendswhatislefttothe

owner-inmillionsorhundreds.Abudgetisessentialfortworeasons:(1)

toregulatecashflow-thatis,tomakesuresufficientcashisonhand

tomeetobligationsliketaxes,mortgagepayments,operatingexpenses,

andspecialcapitalimprovements(e.g.,newroof)whenne