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2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
AIatWorkIsHere.NowComestheHardPart
EmployeeswantAI,leadersarelookingforapathforward.
May8,2024
IllustrationbyBenWiseman
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
2
Thedataisin:2024istheyearAIatworkgetsreal.UseofgenerativeAIhasnearlydoubledinthelastsixmonths,1with75%
ofglobalknowledgeworkersusingit.Andemployees,strugglingunderthepaceandvolumeofwork,arebringingtheirownAItowork.WhileleadersagreeAIisabusinessimperative,manybelievetheirorganizationlacksaplanandvisiontogofromindividualimpacttoapplyingAItodrivethebottomline.Thepressuretoshowimmediate
ROIismakingleadersinert,eveninthefaceofAIinevitability.
We’vecometothehardpartofanytechdisruption:movingpastexperimentationtobusinesstransformation.JustaswesawwiththeadventoftheinternetorthePC,businesstransformationcomeswithbroadadoption.OrganizationsthatapplyAItodrivegrowth,managecosts,anddelivergreatervaluetocustomerswillpullahead.
Atthesametime,thelabormarketissettoshiftagain—withAIplayingamajorrole.Despitefearsofjobloss,leadersreportatalentshortageforkeyroles.Andasmoreemployeeseyeacareermove,managerssayAIaptitudecouldrivalexperience.
Formanyemployees,AIwillraisethebarbutbreakthecareerceiling.
TohelpleadersandorganizationsovercomeAIinertia,MicrosoftandLinkedInlooked
athowAIwillreshapeworkandthelabormarketbroadly,surveying31,000people
across31countries,identifyinglaborand
hiringtrendsfromLinkedIn,andanalyzingtrillionsofMicrosoft365productivity
signalsaswellasresearchwithFortune500customers.Thedatapointstoinsightseveryleaderandprofessionalneedstoknow—
andactionstheycantake—whenitcomestoAI’simplicationsforwork.
146%ofsurveyrespondentswhousegenerativeAIatworkhaveuseditforlessthansixmonths.
3
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
Findings
1
EmployeeswantAIat
work—andtheywon’twaitforcompaniestocatchup.
2
Foremployees,AI
raisesthebarandbreaksthecareerceiling.
3
TheriseoftheAIpoweruser—andwhattheyrevealaboutthefuture.
4
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
75%
ofknowledgeworkersuseAIatwork
Finding1
EmployeeswantAIatwork—andtheywon’twaitforcompaniestocatchup.
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
Already,AIisbeingwovenintothe
workplaceatanunexpectedscale.75%
ofknowledgeworkersuseAIatworktoday,and46%ofusersstartedusingitlessthansixmonthsago.It’spayingoff:
•UserssayAIhelpsthemsavetime
(90%),focusontheirmostimportantwork(85%),bemorecreative(84%),andenjoytheirworkmore(83%).
•TheheaviestTeamsusers(thetop5%)summarized8hoursofmeetingsusingCopilotinthemonthofMarch,the
equivalentofanentireworkday.2
WhilemostleadersagreeAIisanecessity,thepressuretoshowimmediateROIis
makingleadersmoveslowly.
•79%ofleadersagreetheircompanyneedstoadoptAItostaycompetitive,but59%worryaboutquantifyingtheproductivitygainsofAI.
•Thisuncertaintyisstallingvision:60%ofleadersworrytheirorganization’sleadershiplacksaplanandvisiontoimplementAI.
2DatarepresentsintentionaluserCopilotqueryfor
meetingsummarizationsbycommercialcustomersinarolling28-dayperiodendinginMarch2024.ItdoesnotincludeactivityfromTeamsIntelligentRecap.Heaviest
usersrepresentthetop5%ofusersbynumberofCopilotqueries.ExcludesEUusageandeducationsegment.
5
“We’reattheforefrontofintegratingAIto
notjustworkfaster,
buttoworksmarter.
It’sourresponsibility
asorganizational
leaderstoensurethatthistechnologyelevatesourteams’creativity
andalignswithourethicalvalues.”
—KarimR.Lakhani,Chair,DigitalDataDesignInstituteatHarvard,and
Dorothy&MichaelHintzeProfessorofBusinessAdministrationat
HarvardBusinessSchool
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
6
ThreeOutofFourPeopleUseAIatWork
Usagenearlydoubledinthelastsixmonths.
46%
75%ofpeopleare
alreadyusingAIatwork
75%
46%ofthemstartedusingitlessthan6monthsago
SurveyQuestions:
Howoftendoyouusegenerativeartificialintelligence(AI)foryourwork?
Howlonghaveyoubeenusinggenerativeartificialintelligence(AI)atwork?
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
7
78%
ofAIusersarebringingtheirownAItowork(BYOAI)
Withoutguidanceorclearancefrom
thetop,employeesaretakingthingsintotheirownhandsandkeepingAIuse
underwraps:
•78%ofAIusersarebringingtheirownAItoolstowork(BYOAI)—it’sevenmorecommonatsmallandmedium-sized
companies(80%).
•Andit’snotjustGenZ—BYOAIcutsacrossallgenerations.
•52%ofpeoplewhouseAIatworkarereluctanttoadmittousingitfortheirmostimportanttasks.
•53%ofpeoplewhouseAIatwork
worrythatusingitonimportantworktasksmakesthemlookreplaceable.
ThisapproachmeansmissingoutonthebenefitsthatcomefromstrategicAIuseatscale.Italsoputscompanydataatriskinanenvironmentwhereleaders’#1concernfortheyearaheadiscybersecurityand
dataprivacy.
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
8
BYOAIIsNotJustforGenZ
EmployeesacrosseveryagegrouparebringingtheirownAItoolstowork.
GenX(44–57)
GenZ(18–28)
Boomers+
(58+)
Millennials(29–43)
76%
85%
73%
78%
ShareofsurveyrespondentswhoareusingAItoolsatworknotprovidedbytheirorganization
SurveyQuestions:
Arethegenerativeartificialintelligence(AI)toolsyouuseatworkprovidedbyyourorganization?
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
AnotherdriverofBYOAI:workhasacceleratedfasterthanemployees’abilitytokeepup.
•68%ofpeoplesaytheystrugglewiththepaceandvolumeofwork,and46%feelburnedout.
•Emailoverloadpersists—85%ofemailsarereadinunder15seconds,andthetypicalpersonhastoreadabout4
emailsforevery1theysend.3
•Meetingsandafter-hoursworkare
holdingsteadyattheirpost-pandemichighs,andtheworkdaystillskews
towardcommunication:intheMicrosoft
365apps,usersspend60%oftheirtimeonemails,chats,andmeetings,and
only40%increationappslikeWordandPowerPoint.4
AsAIusesurgesahead,leaderswhoare
“extremelyfamiliar”withAIseeitspotential
tobeastransformationalastheshift
fromatypewritertoacomputer.Within
thenextfiveyears,41%oftheseleaders
expecttoredesignbusinessprocessesfromthegroundupwithAI.Inthesametime
frame,theyanticipateorchestrating(38%)andtrainingateamofAIbots(42%),andensuringtheethicaluseofAI(47%)willbeacorepartoftheirjob.
Thedataisclear:Peopleareoverwhelmedwithdigitaldebtandunderduressatwork—andtheyareturningtoAIforrelief.The
opportunityforeveryleaderistochannelthismomentumintoROI.
3Datarepresentsintentionalemailusagebycommercialcustomersinarolling28-dayperiodendinginMarch
2024.ExcludesEUusageandeducationsegment.
4CollaborationpatternsinMicrosoft365inarolling28-
dayperiodendinginMarch2024,excludingweekends.
Timespentisrepresentedbyintentionalactivityin
Microsoft365applicationsincludingOutlook,Teams,
Word,PowerPoint,Excel,andOneNote.Intentionalactionsincludethingslikeattendingameeting,writinganemail,analyzingdata,andreviewingoreditingadocument.
Includescommercialusersandexcludeseducationsegment.
9
“Thesefindingsalign
perfectlywithhowour
brainsmanagethe
trade-offsbetween
routinetaskexecution
andinnovation—differentkindsofthinking
supportedbytwodistinctbutinteractingneural
networksinthebrain.
Whenwe’reconstantlyswitching,wedon’t
workaswell.AIcanhelpliberateworkersfrom
menialworkandenableinnovationandcreativitytoflourish.”
—MichaelPlatt,neuroscientist
andprofessorattheWhartonSchooloftheUniversityofPennsylvania
10
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
66%
ofleaderssaytheywouldnothiresomeonewithoutAIskills
Finding2
Foremployees,AIraisesthebarandbreaksthecareerceiling.
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
WealsoseeAIbeginningtoimpactthe
jobmarket.WhileAIandjoblossaretopofmindformany,thedataoffersamorenuancedview—onewithahiddentalentshortage,employeesitchingforacareerchange,andmassiveopportunityforthosewillingtoskilluponAI.
•Leadersarehiring:Themajority(55%)ofleaderssaythey’reconcernedabouthavingenoughtalenttofillrolesintheyearahead.Theseleaderssitacross
functions,butthenumberjumpsto
60%orhigherforthoseincybersecurity,engineering,andcreativedesign.
•Professionalsarelooking:WhilesomeprofessionalsworryAIwillreplacetheirjob(45%),aboutthesameshare(46%)saythey’reconsideringquittingintheyearahead—higherthanthe40%whosaidthesameaheadof2021’s
Great
Reshuffle
.AndintheUS,LinkedIn
studiesshowa14%increaseinjob
applicationsperrolesincelastfall,with85%ofprofessionalsconsideringanewjobthisyear.5
11
55%
ofleadersareconcernedabouthavingenoughtalenttofillroles
5ResearchwasconductedbyCensuswideonbehalfof
LinkedInamong1,013USworkingprofessionalsbetweenNovember24andDecember12,2023.
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
12
TheHiddenTalentShortage
WhileemployeesfearjoblossduetoAI,mostleadersworrytheycan’tfillkeyroles.
CybersecurityEngineering
CreativeDesign●TechnicalServices●58
HumanResources●58
SupplyChainManagement●56AdministrativeSupportorServices●56
Finance/Accounting●55
Legal54Marketing/PublicRelations●52
RealEstate●52Manufacturing●51
ProductDevelopment●58CustomerService●57
61
61
60
Whenthinkingoftheyearahead,60%ofCreativeDesignleadershaveexpressedamoderatetomajorconcernaboutnot
havingenoughtalenttofillroles.
Sales/BusinessDevelopment●51Operations●49
ResearchandDevelopment●46
45%50%55%60%65%
Shareofleaderswhosaidtheyhaveamoderatetomajorconcernaboutnothavingenoughtalenttofillroles
SurveyQuestions:
Whenyouthinkaboutyourcompanyintheyearahead,howmuchofaconcernareeachofthefollowing?
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
LeadershavealreadymadetheirlandgrabfortechnicalAItalent,withhiringup323%inthepasteightyears.Nowthey’returningtheirsightstonon-technicaltalentwithAIaptitude—theskillstousegenerativeAI
toolslikeChatGPTandCopilot:
•66%ofleaderssaytheywouldn’thiresomeonewithoutAIskills.
•71%saythey’dratherhirealess
experiencedcandidatewithAIskillsthanamoreexperiencedcandidatewithoutthem.
•Andjuniorcandidatesmayhavea
newedge:77%ofleaderssay,withAI,early-in-careertalentwillbegiven
greaterresponsibilities.
WhileleadersrecognizethevalueofbringingonnewemployeeswithAIaptitude,they’remissingthevalueofdevelopingtheirownpeople:
•45%ofUSexecutivesarenot
currentlyinvestinginAItoolsorproductsforemployees.6
•Only39%ofpeoplegloballywhouseAIatworkhavegottenAItrainingfromtheircompany.
•Only25%ofcompaniesareplanningtooffertrainingongenerativeAIthisyear,furthercementingthistrainingdeficit.7
6UnpublisheddatafromLinkedIn’s
Executive
ConfidenceIndex
7UnpublisheddatafromLinkedIn’s
2024Workplace
LearningReport
13
“Overthepastfew
decades,companieshavebeenrenegotiatingthepsychologicalcontract—thewhyofwork—
withtheiremployees,
influencedbynew
generations,labortrends,andthepandemic.
mustrenegotiatethe
‘operationalcontract’
—thehowofwork—withtheiremployeesasAI
putsmorepowerintothehandsofworkersintermsofthewaythe
jobgetsdone.”
—ConstanceNoonanHadley,OrganizationalPsychologist,InstituteforLifeatWork
andBostonUniversityQuestromSchoolofBusiness
Nowcompanies
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
14
TheNewHiringImperative
AIaptitudetakescenterstage.
77%
Leaderssayearly-in-careertalentwillgetgreaterresponsibilitiesduetoAI
71%
66%
Leaderswould
nothiresomeone
withoutAIskills
LeadersaremorelikelytohirealessexperiencedcandidatewithAIskillsthanamoreexperiencedone
withoutthem
SurveyQuestions:
Towhatextentdoyouagreeordisagreewiththefollowingstatementsaboutgenerativeartificialintelligence’s(AI’s)impactonskills?
◦IwouldbemorelikelytohirealessexperiencedcandidatewithAIskillsthanamoreexperiencedcandidatewithoutAIskills
◦Inconsideringjobcandidates,IwouldnothiresomeonewithoutAIskills
◦BecausetheycandelegatemoreworktoAI,early-in-careertalentwillbegivengreaterresponsibilities
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
15
Professionalsaren’twaitingforofficial
guidanceortraining—they’reskillingup.
•76%ofpeoplesaytheyneedAIskillstoremaincompetitiveinthejobmarket.
•69%sayAIcanhelpgetthem
promotedfaster,andevenmore
(79%)sayAIskillswillbroadentheirjobopportunities.
•Inthepastsixmonths,theuseof
LinkedInLearningcoursesdesigned
tobuildAIaptitudehasspiked160%amongnon-technicalprofessionals,
withroleslikeprojectmanagers,
architects,andadministrativeassistantslookingtoskillupmost.
•We’vealsoseena142xincreasein
LinkedInmembersgloballyaddingAIskillslikeChatGPTandCopilottotheirprofiles—withwriters,designers,and
marketerstoppingthelist.Marketers
areinterestedforgoodreason.Twoofthetopways
B2Bmarketers
saythey
plantousegenerativeAIthisyear
includeincreasingefficiencytofocusonhighervaluework(55%)andcreatingoptimizedandengagingcontent
thatresonateswithtargetaudiences
(51%).Whenitcomestoindustries,
surprisingly,administrativeandsupportservices,realestate,andretailleadtheway—aheadofthetechindustry.
Forthevastmajorityofpeople,AIisn’treplacingtheirjobbuttransformingit,andtheirnextjobmightbearolethatdoesn’texistyet:
•Globally,skillsareprojectedtochangeby50%by2030(from2016)—and
generativeAIisexpectedtoacceleratethischangeto68%.
•Morethantwo-thirds(68%)ofthis
year’sLinkedIn’sJobsontheRise
(fastest-growingrolesintheUS)didn’texist20yearsago.
•12%ofrecruiters
say
theyarealreadycreatingnewrolestiedspecificallytotheuseofgenerativeAI.
•HeadofAIisemergingasanewmust-haveleadershiprole—ajobthattripledoverthepastfiveyearsandgrewby
morethan28%in2023.
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
16
AIAptitudeHeatsUpAcrossRolesandIndustries
AIisgoingmainstream,andcreativeprofessionalsareskillingupfast.
ContentWriter
GraphicDesigner
MarketingManagerFront-EndDeveloper
EntrepreneurProductDesigner
OperationsManager
WebDeveloper
AccountManager
BusinessDevelopmentManager
33%
27%
24%
19%
19%
18%
17%
16%
14%
13%
OccupationswiththegreatestpercentageofmembersonLinkedInaddingAIAptitudeskillstotheirprofilesin2023
Creative
Software
Business
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
17
AIAptitudeHeatsUpAcrossRolesandIndustries
AIisgoingmainstream,andcreativeprofessionalsareskillingupfast.
AdministrativeandSupportServices
RealEstate
EntertainmentProviders
Retail
ProfessionalServices
Construction
Technology,Information,andMedia
Hospitality
ConsumerServices
Wholesale
16%
15%
13%
11%
10%
10%
10%
10%
10%
9%
IndustrieswiththegreatestpercentageofmembersonLinkedInaddingAIAptitudeskillsin2023
ProfessionalServices
Property
Entertainment
ConsumerServices
Technology
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
18
AIAptitudeHeatsUpAcrossRolesandIndustries
AIisgoingmainstream,andcreativeprofessionalsareskillingupfast.
Q
1ProjectManager
2
ProductManager
3
ProgramManager
4
GeneralManager
5
Architect
6
GraphicDesigner
7
AccountManager
8
OperationsManager
9
MarketingManager
10
Accountant
11SalesManager
12
Writer
13
AdministrativeAssistant
14
HumanResourcesManager
15
MarketingSpecialist
16
FinancialAnalyst
17
AccountExecutive
18
UserExperienceDesigner
19
BusinessConsultant
Q
20
OperationalSpecialist
ManagementandConsulting
Creative,Design,andMarketing
BusinessDevelopment,ProductDevelopment,andSales
HumanResources,
Administration,andOperationsFinance
Topnon-technicaloccupationsusingLinkedInLearningtobuildAIaptitude
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
19
Andjustaswesawwithflexibleworkoptions,offeringAIaccesscouldhelpcompanies
attracttoptalent
:
•LinkedInjobpoststhatmention
artificialintelligenceorgenerativeAI
haveseen
17%greaterapplicationgrowthoverthepasttwoyears
comparedtojobpoststhatdon’tmentionthem.
•In
anotherstudy,
54%ofearly-in-careerandindividualcontributoremployees—thefutureoftheworkforce—saidthataccesstoAIwouldinfluencetheir
choiceofemployer.
•Infact,22%ofrecruitersalready
say
they’reupdatingjobdescriptionstoreflecttheusageofgenerativeAI
intherole.
•Andfuture-lookingorganizations
arealreadytakingaction.Manyof
LinkedIn’sTopCompaniesthisyear
—
includingJPMorganChase,Procter&
Gamble,andAT&T—areofferingtheirteamsAIlearningopportunitiestodrivetransformationatscale.
ThesearesignsthatAIcouldbearisingtidethatelevatesskillsacrossrolesandindustries.Entry-levelworkerswilltake
onmorestrategicprojects,whileuniquelyhumanskillslikemanagement,relationshipbuilding,negotiation,andcriticalthinkingwillcometotheforeforemployeesatalllevels.Organizationsthatunderstandthiswillretainandattractthebesttalent,
andprofessionalswhoskillupwillhavetheedge.
20
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
Finding3
#1
FrequentlyexperimentingwithAIisthe#1predictorofanAIpoweruser.
Theriseofthe
AIpoweruser—
andwhatthey
revealabout
thefuture.
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
21
Inourresearch,fourtypesofAIusers
emergedonaspectrum—fromskeptics
whorarelyuseAItopoweruserswhouseitextensively,withnovicesandexplorersinbetween.Whenwestudiedthedifferencebetweenskepticsandpoweruserswesawnotablegaps,notonlybetweenhowtheyworkbuthowtheyfeelaboutwork.
PowerusersarefamiliartoextremelyfamiliarwithAI,usingitatworkatleastseveraltimesaweekandsavingmorethan30minutesaday.Andit’spayingoff:poweruserssayAImakestheiroverwhelmingworkloadmoremanageable(92%),booststheircreativity
(92%),andhelpsthemfocusonthemost
importantwork(93%)—andithelpsthemfeelmoremotivated(91%)andenjoyworkmore(91%).
Thepathtobecomingapoweruserstarts
withdevelopingnewhabits.Powerusersare68%morelikelytofrequentlyexperimentwithdifferentwaysofusingAI—infact,it’sthe#1predictorofwhethersomeonewill
beapoweruserornot.Whencomparedtoothersurveyrespondents,they’realsomorelikelytofrequentlypausebefore
ataskandaskthemselvesifAIcanhelp
(+49%),tokeeptryingiftheydon’tgettheperfectresponsethefirsttime(+30%),andtoresearchandtrynewprompts(+56%).
PowerusersalsobookendtheirdaywithAI—usingittostarttheday(85%)andgetreadyforthefollowingworkday(85%).
Powerusershavealsoreorientedtheirworkpatternsinfundamentalways.Theyare56%morelikelytouseAItocatchuponmissedmeetings,toanalyzeinformation(+51%),
todesignvisualcontent(+49%),tointeractwithcustomers(+49%),andtobrainstormorproblem-solve(+37%).Andthey’re
alreadymovingpastindividualtasks:they’re66%morelikelytoredesigntheirbusinessprocessesandworkflowswithAI.
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
22
ThePowerUserPayoffofAIatWork
Powerusersarereshapingtheworkdayandreapingthebenefits.
HowIuseAI
Skeptics
areatleastfamiliarwithAI,but
theyonlyuseitafewtimesa
month(ifever).TheysayAIsavesthem10minutesorlessperday.
Novices
areonlysomewhatfamiliarwithAI(ifatall)anduseitonlyafew
timesamonth(ifever).TheysayAIsavesthem30minutesorlessperday.
Explorers
areonlysomewhatfamiliarwithAI(ifatall)anduseitafewtimesa
monthoronceaweek.TheysayAIsavesthembetween5and30
minutesperday.
Powerusers
areatleastfamiliarwithAIanduseitatleastseveraltimesperweek.Theysayitsavesthem
morethan30minutesperday.
25%50%75%100%
Percentofeachgroupselectingatleastoccasionally
25%50%75%100%
Percentofeachgroupwhoagree
WhenIdon’tgettheresponseIwantfromthefirstprompt,ItryagainIuseAItogetreadyforthefollowingworkday
IstartmydayusingAI
Iresearchandtrynewprompts
Iregularlysharemyprompts/toptipsonAIusagewithmyco-workersIregularlyexperimentwithdifferentwaysofusingAI
ImakeitaprioritytolearnhowtouseAIeffectivelyIaskco-workerswhatpromptstheyfindmostuseful
Beforestartingatask,Iaskmyself,“couldAIhelpmewiththis?”
HowAIimpactsmyexperienceatwork
ItmakesmyoverwhelmingworkloadmoremanageableIthelpsmebemorecreative
IthelpsmebemoreproductiveIthelpsmeenjoymyworkmore
Ithelpsmefocusonmorefulfillingwork
IthelpsmefocusonthemostimportantworkItmakesmefeelmoremotivated
Ithasimprovedmywork-lifebalance
IwishAIcoulddoevenmoreonmybehalf
Idon'twanttogobacktoworkingwithoutAI
SurveyQuestions:
Whenusingartificialintelligence(AI)atwork,howfrequentlydoyoudoeachofthefollowing?We’dnowlikeyoutoreflectonhowyoufeelaboutusingartificialintelligence(AI)inyourwork.Towhatextentdoyouagreeordisagreewiththefollowingstatements?
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
Theresearchalsoshowsthatpowerusersareempoweredbyadifferentkindof
organization.Attheircompanies:
•Seniorleadersleanin:AIpowerusers
are61%morelikelytohearfromtheir
CEOabouttheimportanceofusing
generativeAIatwork,40%morelikelyto
hearfromtheleaderoftheirdepartment,and42%morelikelytohearfromtheirmanager’smanager.
•Companycultureischange-ready:
AIpowerusersare53%morelikelyto
receiveencouragementfromleadershiptoconsiderhowAIcantransformtheir
function,and18%morelikelytosaytheircompanyencouragesinnovation.
•Theygettailoredtraining:AIpower
usersare37%morelikelytosaytheir
companyhasavirtuallearningprogram.They’realsomorelikelytohavereceivedtrainingonpromptwriting(+37%),howtouseAIfortheirroleorfunction(+35%),orspecificusecasessuchaswritingor
analyzingdata(+32%).
AIpowerusersprovideawindowintothefuture—revealingwhat’spossiblewhenemployeesembracenewwaysofworkingandleadersleanin.
23
“Tostayaheadofthecurve,we’vemadeAItrainingapriorityto
ensureeveryonecan
leveragethepowerof
CopilotforMicrosoft365andotherAIsolutions.
Wealsolaunched
theGenAIAcademy,
supportingemployee
growthanddevelopmentwiththeaimofincreasingambassadorsandGenAIpowerusersacrosstheglobe.Wearealready
seeingbenefitsthataretransformingthewayweworkandinnovate.”
—SheilaJordan,SVP,ChiefDigitalTechnologyOfficer,Honeywell
24
2024WorkTrendIndexAnnualReport
fromMicrosoftandLinkedIn
CopilotStudy:HowAICouldReshapetheWorkday
Microsoftresearchersdesignedasix-monthrandomizedcontroltrialof60Copilotcustomersacrossindustries.Thestudyisthefirstmass-scaleobservationof3,000individualsusingAIintheirnaturalworkenvironmentwithnointerventionsfromtheresearcherstoencourageuse.PreliminaryresultsshowhowAIcouldreshapetheanatomyoftheworkdayinfundamentalways—reducingtimespentininboxes,makingmeetingsmorevaluable,andincreasingtimespentonhigh-valuefocuswork.
Emails:Overall,Copilotusersread11%fewerindividualemailsandspent4%lesstimeinteractingwiththem.Thecustomerswhosawthemostimpactspent25%–45%lesstimereadingemails.
Meetings:Insomecompaniestimespentinmeetingsincreased,inothersitdecreased.OnehypothesisisthatAImakesmeetingsmorevaluable—asstoresofinformationandashortcuttocreation,likeabrainstormingmeeting,easilyturnedintoafirstdraft.Forsomecompanies,theincreasedefficiencyleadstofewermeetings,andatotherstheincreasedvalueleadstomore.AsAIcapabilitiesprogress,researchersexpectthiseffecttocontinue—allowingustoreducetimeinsomemeetingswhilemakingthemeetingswedohavemorevaluable.
Documents:Overall,Copilotusersedited10%moredocumentsinWord,Excel,andPowerPoint—thecompaniesthatsawthelargestimpactnoticeda20%increase.Thismaysuggestthatpeoplearerepurposingthetimetheysaveforhigh-valuefocusworklikecreatingandconsuminginformation.
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