来自微软和领英的2024年工作趋势指数年度报告（英文）

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

AIatWorkIsHere.NowComestheHardPart

EmployeeswantAI,leadersarelookingforapathforward.

May8,2024

IllustrationbyBenWiseman

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

2

Thedataisin:2024istheyearAIatworkgetsreal.UseofgenerativeAIhasnearlydoubledinthelastsixmonths,1with75%

ofglobalknowledgeworkersusingit.Andemployees,strugglingunderthepaceandvolumeofwork,arebringingtheirownAItowork.WhileleadersagreeAIisabusinessimperative,manybelievetheirorganizationlacksaplanandvisiontogofromindividualimpacttoapplyingAItodrivethebottomline.Thepressuretoshowimmediate

ROIismakingleadersinert,eveninthefaceofAIinevitability.

We’vecometothehardpartofanytechdisruption:movingpastexperimentationtobusinesstransformation.JustaswesawwiththeadventoftheinternetorthePC,businesstransformationcomeswithbroadadoption.OrganizationsthatapplyAItodrivegrowth,managecosts,anddelivergreatervaluetocustomerswillpullahead.

Atthesametime,thelabormarketissettoshiftagain—withAIplayingamajorrole.Despitefearsofjobloss,leadersreportatalentshortageforkeyroles.Andasmoreemployeeseyeacareermove,managerssayAIaptitudecouldrivalexperience.

Formanyemployees,AIwillraisethebarbutbreakthecareerceiling.

TohelpleadersandorganizationsovercomeAIinertia,MicrosoftandLinkedInlooked

athowAIwillreshapeworkandthelabormarketbroadly,surveying31,000people

across31countries,identifyinglaborand

hiringtrendsfromLinkedIn,andanalyzingtrillionsofMicrosoft365productivity

signalsaswellasresearchwithFortune500customers.Thedatapointstoinsightseveryleaderandprofessionalneedstoknow—

andactionstheycantake—whenitcomestoAI’simplicationsforwork.

146%ofsurveyrespondentswhousegenerativeAIatworkhaveuseditforlessthansixmonths.

3

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

Findings

1

EmployeeswantAIat

work—andtheywon’twaitforcompaniestocatchup.

2

Foremployees,AI

raisesthebarandbreaksthecareerceiling.

3

TheriseoftheAIpoweruser—andwhattheyrevealaboutthefuture.

4

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

75%

ofknowledgeworkersuseAIatwork

Finding1

EmployeeswantAIatwork—andtheywon’twaitforcompaniestocatchup.

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

Already,AIisbeingwovenintothe

workplaceatanunexpectedscale.75%

ofknowledgeworkersuseAIatworktoday,and46%ofusersstartedusingitlessthansixmonthsago.It’spayingoff:

•UserssayAIhelpsthemsavetime

(90%),focusontheirmostimportantwork(85%),bemorecreative(84%),andenjoytheirworkmore(83%).

•TheheaviestTeamsusers(thetop5%)summarized8hoursofmeetingsusingCopilotinthemonthofMarch,the

equivalentofanentireworkday.2

WhilemostleadersagreeAIisanecessity,thepressuretoshowimmediateROIis

makingleadersmoveslowly.

•79%ofleadersagreetheircompanyneedstoadoptAItostaycompetitive,but59%worryaboutquantifyingtheproductivitygainsofAI.

•Thisuncertaintyisstallingvision:60%ofleadersworrytheirorganization’sleadershiplacksaplanandvisiontoimplementAI.

2DatarepresentsintentionaluserCopilotqueryfor

meetingsummarizationsbycommercialcustomersinarolling28-dayperiodendinginMarch2024.ItdoesnotincludeactivityfromTeamsIntelligentRecap.Heaviest

usersrepresentthetop5%ofusersbynumberofCopilotqueries.ExcludesEUusageandeducationsegment.

5

“We’reattheforefrontofintegratingAIto

notjustworkfaster,

buttoworksmarter.

It’sourresponsibility

asorganizational

leaderstoensurethatthistechnologyelevatesourteams’creativity

andalignswithourethicalvalues.”

—KarimR.Lakhani,Chair,DigitalDataDesignInstituteatHarvard,and

Dorothy&MichaelHintzeProfessorofBusinessAdministrationat

HarvardBusinessSchool

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

6

ThreeOutofFourPeopleUseAIatWork

Usagenearlydoubledinthelastsixmonths.

46%

75%ofpeopleare

alreadyusingAIatwork

75%

46%ofthemstartedusingitlessthan6monthsago

SurveyQuestions:

Howoftendoyouusegenerativeartificialintelligence(AI)foryourwork?

Howlonghaveyoubeenusinggenerativeartificialintelligence(AI)atwork?

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

7

78%

ofAIusersarebringingtheirownAItowork(BYOAI)

Withoutguidanceorclearancefrom

thetop,employeesaretakingthingsintotheirownhandsandkeepingAIuse

underwraps:

•78%ofAIusersarebringingtheirownAItoolstowork(BYOAI)—it’sevenmorecommonatsmallandmedium-sized

companies(80%).

•Andit’snotjustGenZ—BYOAIcutsacrossallgenerations.

•52%ofpeoplewhouseAIatworkarereluctanttoadmittousingitfortheirmostimportanttasks.

•53%ofpeoplewhouseAIatwork

worrythatusingitonimportantworktasksmakesthemlookreplaceable.

ThisapproachmeansmissingoutonthebenefitsthatcomefromstrategicAIuseatscale.Italsoputscompanydataatriskinanenvironmentwhereleaders’#1concernfortheyearaheadiscybersecurityand

dataprivacy.

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

8

BYOAIIsNotJustforGenZ

EmployeesacrosseveryagegrouparebringingtheirownAItoolstowork.

GenX(44–57)

GenZ(18–28)

Boomers+

(58+)

Millennials(29–43)

76%

85%

73%

78%

ShareofsurveyrespondentswhoareusingAItoolsatworknotprovidedbytheirorganization

SurveyQuestions:

Arethegenerativeartificialintelligence(AI)toolsyouuseatworkprovidedbyyourorganization?

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

AnotherdriverofBYOAI:workhasacceleratedfasterthanemployees’abilitytokeepup.

•68%ofpeoplesaytheystrugglewiththepaceandvolumeofwork,and46%feelburnedout.

•Emailoverloadpersists—85%ofemailsarereadinunder15seconds,andthetypicalpersonhastoreadabout4

emailsforevery1theysend.3

•Meetingsandafter-hoursworkare

holdingsteadyattheirpost-pandemichighs,andtheworkdaystillskews

towardcommunication:intheMicrosoft

365apps,usersspend60%oftheirtimeonemails,chats,andmeetings,and

only40%increationappslikeWordandPowerPoint.4

AsAIusesurgesahead,leaderswhoare

“extremelyfamiliar”withAIseeitspotential

tobeastransformationalastheshift

fromatypewritertoacomputer.Within

thenextfiveyears,41%oftheseleaders

expecttoredesignbusinessprocessesfromthegroundupwithAI.Inthesametime

frame,theyanticipateorchestrating(38%)andtrainingateamofAIbots(42%),andensuringtheethicaluseofAI(47%)willbeacorepartoftheirjob.

Thedataisclear:Peopleareoverwhelmedwithdigitaldebtandunderduressatwork—andtheyareturningtoAIforrelief.The

opportunityforeveryleaderistochannelthismomentumintoROI.

3Datarepresentsintentionalemailusagebycommercialcustomersinarolling28-dayperiodendinginMarch

2024.ExcludesEUusageandeducationsegment.

4CollaborationpatternsinMicrosoft365inarolling28-

dayperiodendinginMarch2024,excludingweekends.

Timespentisrepresentedbyintentionalactivityin

Microsoft365applicationsincludingOutlook,Teams,

Word,PowerPoint,Excel,andOneNote.Intentionalactionsincludethingslikeattendingameeting,writinganemail,analyzingdata,andreviewingoreditingadocument.

Includescommercialusersandexcludeseducationsegment.

9

“Thesefindingsalign

perfectlywithhowour

brainsmanagethe

trade-offsbetween

routinetaskexecution

andinnovation—differentkindsofthinking

supportedbytwodistinctbutinteractingneural

networksinthebrain.

Whenwe’reconstantlyswitching,wedon’t

workaswell.AIcanhelpliberateworkersfrom

menialworkandenableinnovationandcreativitytoflourish.”

—MichaelPlatt,neuroscientist

andprofessorattheWhartonSchooloftheUniversityofPennsylvania

10

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

66%

ofleaderssaytheywouldnothiresomeonewithoutAIskills

Finding2

Foremployees,AIraisesthebarandbreaksthecareerceiling.

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

WealsoseeAIbeginningtoimpactthe

jobmarket.WhileAIandjoblossaretopofmindformany,thedataoffersamorenuancedview—onewithahiddentalentshortage,employeesitchingforacareerchange,andmassiveopportunityforthosewillingtoskilluponAI.

•Leadersarehiring:Themajority(55%)ofleaderssaythey’reconcernedabouthavingenoughtalenttofillrolesintheyearahead.Theseleaderssitacross

functions,butthenumberjumpsto

60%orhigherforthoseincybersecurity,engineering,andcreativedesign.

•Professionalsarelooking:WhilesomeprofessionalsworryAIwillreplacetheirjob(45%),aboutthesameshare(46%)saythey’reconsideringquittingintheyearahead—higherthanthe40%whosaidthesameaheadof2021’s

Great

Reshuffle

.AndintheUS,LinkedIn

studiesshowa14%increaseinjob

applicationsperrolesincelastfall,with85%ofprofessionalsconsideringanewjobthisyear.5

11

55%

ofleadersareconcernedabouthavingenoughtalenttofillroles

5ResearchwasconductedbyCensuswideonbehalfof

LinkedInamong1,013USworkingprofessionalsbetweenNovember24andDecember12,2023.

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

12

TheHiddenTalentShortage

WhileemployeesfearjoblossduetoAI,mostleadersworrytheycan’tfillkeyroles.

CybersecurityEngineering

CreativeDesign●TechnicalServices●58

HumanResources●58

SupplyChainManagement●56AdministrativeSupportorServices●56

Finance/Accounting●55

Legal54Marketing/PublicRelations●52

RealEstate●52Manufacturing●51

ProductDevelopment●58CustomerService●57

61

61

60

Whenthinkingoftheyearahead,60%ofCreativeDesignleadershaveexpressedamoderatetomajorconcernaboutnot

havingenoughtalenttofillroles.

Sales/BusinessDevelopment●51Operations●49

ResearchandDevelopment●46

45%50%55%60%65%

Shareofleaderswhosaidtheyhaveamoderatetomajorconcernaboutnothavingenoughtalenttofillroles

SurveyQuestions:

Whenyouthinkaboutyourcompanyintheyearahead,howmuchofaconcernareeachofthefollowing?

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

LeadershavealreadymadetheirlandgrabfortechnicalAItalent,withhiringup323%inthepasteightyears.Nowthey’returningtheirsightstonon-technicaltalentwithAIaptitude—theskillstousegenerativeAI

toolslikeChatGPTandCopilot:

•66%ofleaderssaytheywouldn’thiresomeonewithoutAIskills.

•71%saythey’dratherhirealess

experiencedcandidatewithAIskillsthanamoreexperiencedcandidatewithoutthem.

•Andjuniorcandidatesmayhavea

newedge:77%ofleaderssay,withAI,early-in-careertalentwillbegiven

greaterresponsibilities.

WhileleadersrecognizethevalueofbringingonnewemployeeswithAIaptitude,they’remissingthevalueofdevelopingtheirownpeople:

•45%ofUSexecutivesarenot

currentlyinvestinginAItoolsorproductsforemployees.6

•Only39%ofpeoplegloballywhouseAIatworkhavegottenAItrainingfromtheircompany.

•Only25%ofcompaniesareplanningtooffertrainingongenerativeAIthisyear,furthercementingthistrainingdeficit.7

6UnpublisheddatafromLinkedIn’s

Executive

ConfidenceIndex

7UnpublisheddatafromLinkedIn’s

2024Workplace

LearningReport

13

“Overthepastfew

decades,companieshavebeenrenegotiatingthepsychologicalcontract—thewhyofwork—

withtheiremployees,

influencedbynew

generations,labortrends,andthepandemic.

mustrenegotiatethe

‘operationalcontract’

—thehowofwork—withtheiremployeesasAI

putsmorepowerintothehandsofworkersintermsofthewaythe

jobgetsdone.”

—ConstanceNoonanHadley,OrganizationalPsychologist,InstituteforLifeatWork

andBostonUniversityQuestromSchoolofBusiness

Nowcompanies

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

14

TheNewHiringImperative

AIaptitudetakescenterstage.

77%

Leaderssayearly-in-careertalentwillgetgreaterresponsibilitiesduetoAI

71%

66%

Leaderswould

nothiresomeone

withoutAIskills

LeadersaremorelikelytohirealessexperiencedcandidatewithAIskillsthanamoreexperiencedone

withoutthem

SurveyQuestions:

Towhatextentdoyouagreeordisagreewiththefollowingstatementsaboutgenerativeartificialintelligence’s(AI’s)impactonskills?

◦IwouldbemorelikelytohirealessexperiencedcandidatewithAIskillsthanamoreexperiencedcandidatewithoutAIskills

◦Inconsideringjobcandidates,IwouldnothiresomeonewithoutAIskills

◦BecausetheycandelegatemoreworktoAI,early-in-careertalentwillbegivengreaterresponsibilities

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

15

Professionalsaren’twaitingforofficial

guidanceortraining—they’reskillingup.

•76%ofpeoplesaytheyneedAIskillstoremaincompetitiveinthejobmarket.

•69%sayAIcanhelpgetthem

promotedfaster,andevenmore

(79%)sayAIskillswillbroadentheirjobopportunities.

•Inthepastsixmonths,theuseof

LinkedInLearningcoursesdesigned

tobuildAIaptitudehasspiked160%amongnon-technicalprofessionals,

withroleslikeprojectmanagers,

architects,andadministrativeassistantslookingtoskillupmost.

•We’vealsoseena142xincreasein

LinkedInmembersgloballyaddingAIskillslikeChatGPTandCopilottotheirprofiles—withwriters,designers,and

marketerstoppingthelist.Marketers

areinterestedforgoodreason.Twoofthetopways

B2Bmarketers

saythey

plantousegenerativeAIthisyear

includeincreasingefficiencytofocusonhighervaluework(55%)andcreatingoptimizedandengagingcontent

thatresonateswithtargetaudiences

(51%).Whenitcomestoindustries,

surprisingly,administrativeandsupportservices,realestate,andretailleadtheway—aheadofthetechindustry.

Forthevastmajorityofpeople,AIisn’treplacingtheirjobbuttransformingit,andtheirnextjobmightbearolethatdoesn’texistyet:

•Globally,skillsareprojectedtochangeby50%by2030(from2016)—and

generativeAIisexpectedtoacceleratethischangeto68%.

•Morethantwo-thirds(68%)ofthis

year’sLinkedIn’sJobsontheRise

(fastest-growingrolesintheUS)didn’texist20yearsago.

•12%ofrecruiters

say

theyarealreadycreatingnewrolestiedspecificallytotheuseofgenerativeAI.

•HeadofAIisemergingasanewmust-haveleadershiprole—ajobthattripledoverthepastfiveyearsandgrewby

morethan28%in2023.

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

16

AIAptitudeHeatsUpAcrossRolesandIndustries

AIisgoingmainstream,andcreativeprofessionalsareskillingupfast.

ContentWriter

GraphicDesigner

MarketingManagerFront-EndDeveloper

EntrepreneurProductDesigner

OperationsManager

WebDeveloper

AccountManager

BusinessDevelopmentManager

33%

27%

24%

19%

19%

18%

17%

16%

14%

13%

OccupationswiththegreatestpercentageofmembersonLinkedInaddingAIAptitudeskillstotheirprofilesin2023

Creative

Software

Business

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

17

AIAptitudeHeatsUpAcrossRolesandIndustries

AIisgoingmainstream,andcreativeprofessionalsareskillingupfast.

AdministrativeandSupportServices

RealEstate

EntertainmentProviders

Retail

ProfessionalServices

Construction

Technology,Information,andMedia

Hospitality

ConsumerServices

Wholesale

16%

15%

13%

11%

10%

10%

10%

10%

10%

9%

IndustrieswiththegreatestpercentageofmembersonLinkedInaddingAIAptitudeskillsin2023

ProfessionalServices

Property

Entertainment

ConsumerServices

Technology

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

18

AIAptitudeHeatsUpAcrossRolesandIndustries

AIisgoingmainstream,andcreativeprofessionalsareskillingupfast.

Q

1ProjectManager

2

ProductManager

3

ProgramManager

4

GeneralManager

5

Architect

6

GraphicDesigner

7

AccountManager

8

OperationsManager

9

MarketingManager

10

Accountant

11SalesManager

12

Writer

13

AdministrativeAssistant

14

HumanResourcesManager

15

MarketingSpecialist

16

FinancialAnalyst

17

AccountExecutive

18

UserExperienceDesigner

19

BusinessConsultant

Q

20

OperationalSpecialist

ManagementandConsulting

Creative,Design,andMarketing

BusinessDevelopment,ProductDevelopment,andSales

HumanResources,

Administration,andOperationsFinance

Topnon-technicaloccupationsusingLinkedInLearningtobuildAIaptitude

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

19

Andjustaswesawwithflexibleworkoptions,offeringAIaccesscouldhelpcompanies

attracttoptalent

:

•LinkedInjobpoststhatmention

artificialintelligenceorgenerativeAI

haveseen

17%greaterapplicationgrowthoverthepasttwoyears

comparedtojobpoststhatdon’tmentionthem.

•In

anotherstudy,

54%ofearly-in-careerandindividualcontributoremployees—thefutureoftheworkforce—saidthataccesstoAIwouldinfluencetheir

choiceofemployer.

•Infact,22%ofrecruitersalready

say

they’reupdatingjobdescriptionstoreflecttheusageofgenerativeAI

intherole.

•Andfuture-lookingorganizations

arealreadytakingaction.Manyof

LinkedIn’sTopCompaniesthisyear

—

includingJPMorganChase,Procter&

Gamble,andAT&T—areofferingtheirteamsAIlearningopportunitiestodrivetransformationatscale.

ThesearesignsthatAIcouldbearisingtidethatelevatesskillsacrossrolesandindustries.Entry-levelworkerswilltake

onmorestrategicprojects,whileuniquelyhumanskillslikemanagement,relationshipbuilding,negotiation,andcriticalthinkingwillcometotheforeforemployeesatalllevels.Organizationsthatunderstandthiswillretainandattractthebesttalent,

andprofessionalswhoskillupwillhavetheedge.

20

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

Finding3

#1

FrequentlyexperimentingwithAIisthe#1predictorofanAIpoweruser.

Theriseofthe

AIpoweruser—

andwhatthey

revealabout

thefuture.

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

21

Inourresearch,fourtypesofAIusers

emergedonaspectrum—fromskeptics

whorarelyuseAItopoweruserswhouseitextensively,withnovicesandexplorersinbetween.Whenwestudiedthedifferencebetweenskepticsandpoweruserswesawnotablegaps,notonlybetweenhowtheyworkbuthowtheyfeelaboutwork.

PowerusersarefamiliartoextremelyfamiliarwithAI,usingitatworkatleastseveraltimesaweekandsavingmorethan30minutesaday.Andit’spayingoff:poweruserssayAImakestheiroverwhelmingworkloadmoremanageable(92%),booststheircreativity

(92%),andhelpsthemfocusonthemost

importantwork(93%)—andithelpsthemfeelmoremotivated(91%)andenjoyworkmore(91%).

Thepathtobecomingapoweruserstarts

withdevelopingnewhabits.Powerusersare68%morelikelytofrequentlyexperimentwithdifferentwaysofusingAI—infact,it’sthe#1predictorofwhethersomeonewill

beapoweruserornot.Whencomparedtoothersurveyrespondents,they’realsomorelikelytofrequentlypausebefore

ataskandaskthemselvesifAIcanhelp

(+49%),tokeeptryingiftheydon’tgettheperfectresponsethefirsttime(+30%),andtoresearchandtrynewprompts(+56%).

PowerusersalsobookendtheirdaywithAI—usingittostarttheday(85%)andgetreadyforthefollowingworkday(85%).

Powerusershavealsoreorientedtheirworkpatternsinfundamentalways.Theyare56%morelikelytouseAItocatchuponmissedmeetings,toanalyzeinformation(+51%),

todesignvisualcontent(+49%),tointeractwithcustomers(+49%),andtobrainstormorproblem-solve(+37%).Andthey’re

alreadymovingpastindividualtasks:they’re66%morelikelytoredesigntheirbusinessprocessesandworkflowswithAI.

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

22

ThePowerUserPayoffofAIatWork

Powerusersarereshapingtheworkdayandreapingthebenefits.

HowIuseAI

Skeptics

areatleastfamiliarwithAI,but

theyonlyuseitafewtimesa

month(ifever).TheysayAIsavesthem10minutesorlessperday.

Novices

areonlysomewhatfamiliarwithAI(ifatall)anduseitonlyafew

timesamonth(ifever).TheysayAIsavesthem30minutesorlessperday.

Explorers

areonlysomewhatfamiliarwithAI(ifatall)anduseitafewtimesa

monthoronceaweek.TheysayAIsavesthembetween5and30

minutesperday.

Powerusers

areatleastfamiliarwithAIanduseitatleastseveraltimesperweek.Theysayitsavesthem

morethan30minutesperday.

25%50%75%100%

Percentofeachgroupselectingatleastoccasionally

25%50%75%100%

Percentofeachgroupwhoagree

WhenIdon’tgettheresponseIwantfromthefirstprompt,ItryagainIuseAItogetreadyforthefollowingworkday

IstartmydayusingAI

Iresearchandtrynewprompts

Iregularlysharemyprompts/toptipsonAIusagewithmyco-workersIregularlyexperimentwithdifferentwaysofusingAI

ImakeitaprioritytolearnhowtouseAIeffectivelyIaskco-workerswhatpromptstheyfindmostuseful

Beforestartingatask,Iaskmyself,“couldAIhelpmewiththis?”

HowAIimpactsmyexperienceatwork

ItmakesmyoverwhelmingworkloadmoremanageableIthelpsmebemorecreative

IthelpsmebemoreproductiveIthelpsmeenjoymyworkmore

Ithelpsmefocusonmorefulfillingwork

IthelpsmefocusonthemostimportantworkItmakesmefeelmoremotivated

Ithasimprovedmywork-lifebalance

IwishAIcoulddoevenmoreonmybehalf

Idon'twanttogobacktoworkingwithoutAI

SurveyQuestions:

Whenusingartificialintelligence(AI)atwork,howfrequentlydoyoudoeachofthefollowing?We’dnowlikeyoutoreflectonhowyoufeelaboutusingartificialintelligence(AI)inyourwork.Towhatextentdoyouagreeordisagreewiththefollowingstatements?

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

Theresearchalsoshowsthatpowerusersareempoweredbyadifferentkindof

organization.Attheircompanies:

•Seniorleadersleanin:AIpowerusers

are61%morelikelytohearfromtheir

CEOabouttheimportanceofusing

generativeAIatwork,40%morelikelyto

hearfromtheleaderoftheirdepartment,and42%morelikelytohearfromtheirmanager’smanager.

•Companycultureischange-ready:

AIpowerusersare53%morelikelyto

receiveencouragementfromleadershiptoconsiderhowAIcantransformtheir

function,and18%morelikelytosaytheircompanyencouragesinnovation.

•Theygettailoredtraining:AIpower

usersare37%morelikelytosaytheir

companyhasavirtuallearningprogram.They’realsomorelikelytohavereceivedtrainingonpromptwriting(+37%),howtouseAIfortheirroleorfunction(+35%),orspecificusecasessuchaswritingor

analyzingdata(+32%).

AIpowerusersprovideawindowintothefuture—revealingwhat’spossiblewhenemployeesembracenewwaysofworkingandleadersleanin.

23

“Tostayaheadofthecurve,we’vemadeAItrainingapriorityto

ensureeveryonecan

leveragethepowerof

CopilotforMicrosoft365andotherAIsolutions.

Wealsolaunched

theGenAIAcademy,

supportingemployee

growthanddevelopmentwiththeaimofincreasingambassadorsandGenAIpowerusersacrosstheglobe.Wearealready

seeingbenefitsthataretransformingthewayweworkandinnovate.”

—SheilaJordan,SVP,ChiefDigitalTechnologyOfficer,Honeywell

24

2024WorkTrendIndexAnnualReport

fromMicrosoftandLinkedIn

CopilotStudy:HowAICouldReshapetheWorkday

Microsoftresearchersdesignedasix-monthrandomizedcontroltrialof60Copilotcustomersacrossindustries.Thestudyisthefirstmass-scaleobservationof3,000individualsusingAIintheirnaturalworkenvironmentwithnointerventionsfromtheresearcherstoencourageuse.PreliminaryresultsshowhowAIcouldreshapetheanatomyoftheworkdayinfundamentalways—reducingtimespentininboxes,makingmeetingsmorevaluable,andincreasingtimespentonhigh-valuefocuswork.

Emails:Overall,Copilotusersread11%fewerindividualemailsandspent4%lesstimeinteractingwiththem.Thecustomerswhosawthemostimpactspent25%–45%lesstimereadingemails.

Meetings:Insomecompaniestimespentinmeetingsincreased,inothersitdecreased.OnehypothesisisthatAImakesmeetingsmorevaluable—asstoresofinformationandashortcuttocreation,likeabrainstormingmeeting,easilyturnedintoafirstdraft.Forsomecompanies,theincreasedefficiencyleadstofewermeetings,andatotherstheincreasedvalueleadstomore.AsAIcapabilitiesprogress,researchersexpectthiseffecttocontinue—allowingustoreducetimeinsomemeetingswhilemakingthemeetingswedohavemorevaluable.

Documents:Overall,Copilotusersedited10%moredocumentsinWord,Excel,andPowerPoint—thecompaniesthatsawthelargestimpactnoticeda20%increase.Thismaysuggestthatpeoplearerepurposingthetimetheysaveforhigh-valuefocusworklikecreatingandconsuminginformation.