2021年广西职业院校技能大赛中职组《酒店接待》赛项 题库-英语问答60道

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2021年广西职业院校技能大赛

中职组《酒店接待》赛项

英语问答赛卷

一、中餐宴会摆台与服务部分情景应答及答题要点

1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.

A:Goodevening.Doyouhaveareservation?

2.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.

A:Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthe

lake.It’sveryniceandquiethere.

3.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?

A:Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeof

chargeforchildrenunder6.

4.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggest

himtobookatablefortomorrowevening.

A:I’msorry.Wearefullybookedthisevening.Howabouttomorrow?Westillhave

somenicetablesavailablefortomorrowevening.

5.Q:Asktheguests’preferenceforfood,Chinese,Western,JapaneseorKorean.

A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,Japanese

andKoreanfoodhere.

6.Q:Howdoyouasktheguesttocheckhisbill?

A:Here’syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.

7.Q:Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelast

coursewillbedessert.

A:Iseverythingtoyoursatisfaction?Allthedisheshavebeenservedasthemenu

goes,exceptforthedesserttofollow.

8.Q:Asktheguest’schoiceofwine.

A:WouldyoulikeabottleofredwinetogowithyourSirloinSteak?

9.Q:Asktheguesthowhewouldlikehissteakprepared.

A:Howwouldyoulikeyoursteakdone?Rare,MediumorWell-done?

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10.Q:WhatisthedutyofaFoodandBeverageManager?

A:AFoodandBeverageManagerisinchargeanddirectstheworkof

theDepartment.

11.Q:Whatdoyourecommendiftheguestordersafreshwhitewaterfish?

A:MayIsuggeststeamingthefishtoretainitsfreshness?

12.Q:Howdoyouaskabouttheguest’spreferenceforsalad?

A:Whatkindofsaladwouldyouprefer?WehaveHamSalad,PrawnSalad,and

FreshVegetableSalad.

13.Q:Howdoyourespondtoaguest’scomplimentstoyourservice?

A:Thankyouforyourcompliments.It’sourgreatestpleasuretobeofservice.

14.Q:Asktheguestwhatvegetablehe’dliketohavewithhischicken.

A:WhatvegetablewouldyouliketogowithyourRoastChicken?

15.Q:Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.

A:“SpaghettiwithLamb”isactuallylambcookedwithherbsandservedwith

spaghetti.

16.Q:WhatwillabartendertelltheguestsaboutMargarita?

A:AMargaritaisapopularcocktailmadebymixingonepartoftequilaandthree

partsofdrywineandlemon.

17.Q:Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyour

restaurant?

A:Weproviderestaurantservicefrom6:30a.m.to10:00p.m.everyday.

18.Q:Whatwouldyousaywhenyouarerecommendingsomethingtotheguest?

A：MayIrecommendthisone,madam?/MayIsuggestyoutrythisone,sir?/

Wouldyouliketotakealookatthis,Miss?

19.Q:IftheguestwantstotrysomedishesthataretypicallocalspecialtyofSuzhou,

buthehasnoideawhattoorder,whatwouldyourecommendtohim?

A:IwillrecommendtheSquirrel-shapedMandarinFish,theQuick-boiledWhite

Shrimp,andtheStir-friedShreddedEelwithHotOil.

20.Q:Howdoyourespondtoaguest’scomplaintaboutthedishbeingtoosalty?

A:Iwillapologizeandsay:“Letmeorganizeanotherdishforyou”.

21.Q:Ifaguestwonderswhetherhecouldsmokeatthebar,whatwillyouprobably

say?

A:Iwillsay“Sorry,sir.Ourbarisnon-smoking.Butwehavesmokingareaoutside

thebaroverthere”。

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22.Q:WhatisthedutyofanExecutiveChef?

A:AnExecutiveChefdecidesontheitemsonthemenus,andcoordinatesthe

preparationofthefoodandbeverage.

23Q:Whatwillyoudowhentheguesttellsyouthatthere’samiscalculationinthe

bill?

A:Iwillcheckwiththeguestcarefully.Ifthereisamistake,Iwillapologizeand

thenbringthebillbacktothecashier’sdesktocorrectit.

24.Q:Howdoyoumakesureofthenumberofpeopleinthedinnerparty?

A：Howmanypeoplearethereinyourparty?

25.Q:Howdoyouasktheguestswhoispayingforthedinner?

A:Doyouwantseparatedbillsorjustonesinglebill?/MayIknowwhoispaying,

please?

26.Q:Whatdoyouasktoseeiftheguestwouldliketohaveanaperitifbefore

ordering?

A:Wouldyoulikeanaperitifbeforeyouorder?/Doyoucareforadrinkbefore

youorder?

27.Q:Whatquestionwouldyouaskfurtherwhentheguestorderscoffee?

A:Wouldyoulikeyourcoffeeblackorwhite?/Wouldyoulikeyourcoffeewith

creamormilk?

28.Q:Whatarethefivemainkindsofrestaurantservices?

A:Therearemainly5kindsofrestaurantservices.Theyaregueridonservice,silver

service,plateservice,buffetserviceandtakeawayservice.

29.Q:Telltheguestsaboutthechoicestheyhaveformaincourse.

A:Whatwouldyouliketohaveformaincourse?WehaveSirloinSteak,Roast

Lamb,GrilledPrawnsandScallopswithGingerSauce.

30.Q:Askandseeiftheguestswouldliketohavesomethingfordessert.

A:Whatwouldyoulikefordessert?/WhatshallIbringyoufordessert?

二、前厅接待服务、客房中式铺床部分情景应答及答题要点

1.Q:Whentheguestwantstobookastandardroominyourhotel,butyoudon’tknow

whetheryouhavearoomornot,whatshouldyousayasareservationassistant?

A:Sir,pleasewaitaminute,I’llcheckifwehavearoomavailableforyou.

2.Q:Youcometomakeuproomforaguest,buthetellsyouthatheprefersitlater

becauseheisbusydoingsomepaperwork,whatwillyousay?

A：Iwillsay:That’sallright.Iwillcomebacklater.Whattimewoulditbeconvenient

foryou,sir?

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3.Q:Whatshouldyousaywhenyougivetheregistrationformtotheguestasa

receptionist?

A:Sir,hereisyourregistrationform,pleasecheckyourinformation,ifeverythingis

right,pleasesignyournamehere.

4.Q:TrytointroducethedifferenttypesandstylesofroomsinthehoteltoMr.Bellows

whoismakingareservationoverthephone.

A:Whatkindofroomwouldyoulike,Mr.Bellows?Wehavesinglerooms,double

rooms,suitesanddeluxesuitesinJapanese,British，Roman,Frenchandpresidential

styles.

5.Q:Aguesttellsyouthatheisattendinganimportantconference,andwantstohave

hissuitdry-cleanedassoonaspossible.Whatwillyoudotohelp?

A:Iwillsuggestthathetaketheexpresslaundryservice.Therewillbeanextra

chargeof50%fortheexpress,butthelaundrywillbesentbacktohiminfourhours.

6.Q:Iftheguestsayshewouldliketosleeplatethenextmorning,whatwillyou

suggest?

A:Pleasepressthe“DoNotDisturb”(DND)buttonbeforeyougotobed,andyou

won’tbedisturbedthenextmorning.

7.Q:Aguestwondersiftheoutdoorswimmingpoolofthehotelisarightplacetocool

offandrelax.

A:Ouroutdoorroof-topswimmingpoolfeaturesa150-metrelongpool.Itpresentsan

excellentoasisforthegueststocooloffandrelaxafterabusyday.

8.Q:WhatwillyousayiftheguestcomplainsthebeefsteaksentbyRoomServiceis

rare,whileheaskedforwell-done?

A:I’mterriblysorry.IwillinformtheFoodandBeverageDepartment;they’llseeto

thematterandhaveanothersteakpreparedtoyourappetite.

9.Q:Howdoyourespondtoanunexpectedrequestfromtheguest?

A:I’mnotsure,butwe’llseewhatwecandoforyou./Ican’tguarantee,butlet’ssee

whatwecando.

10.Q:TelltheguesthowtoaskforRoomServicebytelephone.

A:Youcandial515toaskforRoomService.RoomServiceisavailableroundthe

clock.

11.Q:ExplaintotheguesttheuseoftheHotelServiceDirectory.

A：ByreferringtotheHotelServiceDirectoryonthewritingdesk,you’llfinddetailed

informationaboutalltheservicesweprovideinthehotel.

12.Q:TelltheguestsaboutthevoltagedifferencebetweentheUSAandChina;remind

himthatthesocketsinthebathroomarefor110voltsand220voltsrespectively.

A:ThevoltagehereismuchhigherthanthatintheUSA.There’retwosocketsinthe

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bathroom,oneisfor110voltsandtheother220volts.

13.Q:Explaintotheguesthowtousethedoorknobmenutoorderandhavehis

breakfastintheroom.

A：YoumayusethedoorknobmenutoorderRoomService.Justticktheitemsyou’d

likeforbreakfast,writedownthetime,andhangthedoorknobmenuoutsidethedoor

beforeyougotobedtonight

14.Q:Phonetheguestandtellhimthatyou’vefoundthecellphonehelosttheotherday.

A:ThisisLostandFound.Wehavefoundyourcellphone.

15.Q:Apologizetotheguestforthedelayofhisbaggagedelivery.

A:I’msorryforthedelay.Butthebellmanisdeliveringyourbaggageuptoyour

roomnow.

16.Q:Howdoyourespondifaguestcomplainsthatoneofthepillowsinhisroom

smellsfunny?

A:I’msorry,sir.Iwillhaveanewpillowsenttoyourroomrightaway.

17.Q:Howdoyoucheckwiththeguestwhensendinguphisluggage?.

A:Hereweare,Room1208.You’vegotthreepiecesofluggageinall.Isthatright,

sir?

18.Q:Theguestwantstoknowifhecanmakeadirectdialinternationalcallfromhis

room.

A:Yes,sir.Youcanmakeadirect-dialinternationalcallfromyourroom.Pleasedial9

first,andthenthecountrycode,theareacodeandfinallythetelephonenumber.

19.Q:Tellthegueststocontactyouwhentheyhaverequests..

A:Ifyouhaveanyrequests,pleasefeelfreetoletusknow,wearealwaysatyour

service.

20.Q:Oneguestlooksworried,showyourconcernandofferyourhelp..

A:Goodafternoon,youlookworried.Whathashappened?HowcanIhelpyou?/

CanIbeofassistance?

21.Q:Apologizefortheinconveniencecausedtotheguest,andassurehimitwillnot

happenagain..

A:I’msorryfortheinconvenience,sir.Iassureyouthiswon’thappenagain.

22.Q:Howdoyougreetthechecking-inguestsattheFrontDesk?

A:Goodmorning.WelcometotheHotel.Doyouhaveareservation?

23.Q:Whataretheitemsofinformationareceptionistshouldaskthegueststoenter

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whenfillingouttheregistrationform?

A:Thereceptionistshouldmakesurethatsuchinformationitemsastheguest’sfull

name,address,nationality,forwardingaddress,visitingpurposeandsignatureareall

enteredcorrectlyandlegibly.

24.Q:Informtheguestthatyou