国家开放大学本科《管理英语4》一平台机考真题及答案(第十套)

国家开放大学本科《管理英语4》一平台机考真题及答案第十套说明：整理于2024年7月30日；适用于国家开放大学本科学员一平台期末机考考试；前5个题相同则整套相同。第一部分、试题原题第一大题、交际用语(单选题)本大题共包含5小题，每小题2分，共计10分。阅读对话，从A、B、C三个选项中选择一个能填入空白处的最佳选项。1.—CouldIborrowyouriPadforafewhours?—________.Enjoyyourtime.A.No,IamsorryB.Sure,hereyouareC.Itdoesn’tmatter2.—Don’tworry,Mum.Thedoctorsaiditwasonlyacommoncold.—________!I’lltellDadthere’snothingserious.A.WhatareliefB.HowsurprisingC.I’msosorry3.—Ithinkwe’llhavetotalklater.I’vegottogonow.Greatseeingyou.—_________________.A.NicemeetingyouB.GoodideaC.Youmustbejoking4.—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon’t.—________.Confidenceisreallyimportant.A.It’snotmycupofteaB.Idon’tthinksoC.Icouldn’tagreemore5.—Scott,I’dliketohaveyouropinionsaboutmywrittenreport.—________.ButIhaveonesuggestion.A.That’sagoodideaB.YouaretoomodestC.Itlooksfinetome第二大题、词汇与结构(单选题)本大题共包含15小题，每小题2分，共计30分。阅读句子，从A、B、C三个选项中选择一个能填入空白处的最佳选项。1.It’saboutmynewroleasprojectcoordinatorthatI’m______.A.takingoffB.takingonC.takingaway2.Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.A.implyB.indicateC.interrupt3.Ihavenoidea______youmean.A.whatB.thatC.how4.Menandwomenintheteamareinterestedindifferentthings.weshouldavoid______themsomethingtheydon’twant.A.giveB.givingC.Beingableto5.Thedirectorsaystome,“______arguewithcustomers.”A.DoB.Can’tC.Don’t6.______fosteracreativeculture,itisimportanttofindtherightemployeesduringtherecruitmentprocessandbringthemintothecompany.A.WiththepurposeofB.InorderthatC.Inorderto7.Regularandconcretefeedbackisimportantwhen______withaworkerwhoisnotperforminguptoherpotential.A.todealB.dealingC.dealt8.Theireconomyisexport______.A.orientedB.orientatingC.orientation9.Please______yourhandifyouhaveanyquestionatall.A.raiseB.riseC.arise10.Atarough______,wewilltakeanotherfourweekstofinishthisplan.A.estimateB.valueC.amount11.Greateremployeesatisfaction______higherperformance.A.distributestoB.attributestoC.contributesto12.Ithinkabigpartofitis______weknowhowtohavefunonthejob.A.thatB.whichC.why13.ThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom______onthemanagerofyourlocalWendy’srestaurant.A.theseB.thoseC.which14.Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.A.exceedsB.excellentC.excels15.Allthe______guestsareseatedinthefrontrow.A.distinguishingB.extinguishingC.distinguished第三大题、阅读理解(单选题)(本大题共包含5小题，每小题4分，共计20分。阅读短文，从A、B、C三个选项中选择一个正确答案。)1.Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we’regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we’regoingtoadance.”Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.•Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.•Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.•Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[单选题]◆Whatdoesthephrase“confirmingreceptionofthesentmessages”meaninParagraph1?A.Tomakesurethatthemessagesaresenttotherightreceivers.B.Tomakesurethatthemessagesarefullyunderstood.C.Tomakesurethatthemessagesarecorrectlyunderstoodbytherightreceivers.[单选题]◆InthefamousBritishArmyCommanderstory,whichstepprobablywasrightinthecommunicationchain?A.Conceiving.B.Sending.C.Receiving.[单选题]◆WhatisChinesewhispers?A.WhowhispersinChinese.B.Agametopassmessagesaroundinawhisper.C.Chinesepeoplewhodon’tnormallytalkveryloudly.[单选题]◆Whendoes“allocativesuccess”happen?A.Therightinformationgoestotherightplace.B.Acompanygathersinformationfromunderstaffingdepartments.C.Thecorrectinformationwillbesentbytherightdepartment.[单选题]◆Accordingtothelastparagraph,whatresultwillbecausedbyhumanfailure?A.Increasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.第四大题、阅读理解(判断题)(本大题共包含5小题，每小题4分，共计20分。阅读短文，判断句子正误，正确选“T”,错误选“F”。)1.PerformanceManagementandPerformanceAppraisalPerformancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively.Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise’sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:●identifyingthecriticalpositions●determiningthemostimportantcompetenciesforthosepositions●providingtheeducation,trainingandfeedbackrequiredbyemployees●holdingeachpersonaccountablefortheirresultsThekeytotheperformancemanagementprocessis’performanceappraisal’.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee’sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.[判断题]◆Theaimofperformancemanagementistopunishunqualifiedemployees.[判断题]◆Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,training,andfeedbackrequiredbyemployees,forexample.[判断题]◆Everyenterprisecanexpecthighperformancefromeachemployee.[判断题]◆“Performancemanagement”isalsocalled“performanceappraisal”.第五大题、写作(问答题)(写作题大题共计20分。根据要求，完成一篇作文。)Writeanessaywithatleast100wordson“TheImportanceofHavingaSenseofTeamResponsibility”.第二部分、试题及答案第一大题、交际用语(单选题)本大题共包含5小题，每小题2分，共计10分。阅读对话，从A、B、C三个选项中选择一个能填入空白处的最佳选项。1.—CouldIborrowyouriPadforafewhours?(红色字体为本题正确答案选项)—________.Enjoyyourtime.A.No,IamsorryB.Sure,hereyouareC.Itdoesn’tmatter2.—Don’tworry,Mum.Thedoctorsaiditwasonlyacommoncold.(红色字体为本题正确答案选项)—________!I’lltellDadthere’snothingserious.A.WhatareliefB.HowsurprisingC.I’msosorry3.—Ithinkwe’llhavetotalklater.I’vegottogonow.Greatseeingyou.(红色字体为本题正确答案选项)—_________________.A.NicemeetingyouB.GoodideaC.Youmustbejoking4.—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon’t.(红色字体为本题正确答案选项)—________.Confidenceisreallyimportant.A.It’snotmycupofteaB.Idon’tthinksoC.Icouldn’tagreemore5.—Scott,I’dliketohaveyouropinionsaboutmywrittenreport.(红色字体为本题正确答案选项)—________.ButIhaveonesuggestion.A.That’sagoodideaB.YouaretoomodestC.Itlooksfinetome第二大题、词汇与结构(单选题)本大题共包含15小题，每小题2分，共计30分。阅读句子，从A、B、C三个选项中选择一个能填入空白处的最佳选项。1.It’saboutmynewroleasprojectcoordinatorthatI’m______.(红色字体为本题正确答案选项)A.takingoffB.takingonC.takingaway2.Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.(红色字体为本题正确答案选项)A.implyB.indicateC.interrupt3.Ihavenoidea______youmean.(红色字体为本题正确答案选项)A.whatB.thatC.how4.Menandwomenintheteamareinterestedindifferentthings.weshouldavoid______themsomethingtheydon’twant.(红色字体为本题正确答案选项)A.giveB.givingC.Beingableto5.Thedirectorsaystome,“______arguewithcustomers.”(红色字体为本题正确答案选项)A.DoB.Can’tC.Don’t6.______fosteracreativeculture,itisimportanttofindtherightemployeesduringtherecruitmentprocessandbringthemintothecompany.(红色字体为本题正确答案选项)A.WiththepurposeofB.InorderthatC.Inorderto7.Regularandconcretefeedbackisimportantwhen______withaworkerwhoisnotperforminguptoherpotential.(红色字体为本题正确答案选项)A.todealB.dealingC.dealt8.Theireconomyisexport______.(红色字体为本题正确答案选项)A.orientedB.orientatingC.orientation9.Please______yourhandifyouhaveanyquestionatall.(红色字体为本题正确答案选项)A.raiseB.riseC.arise10.Atarough______,wewilltakeanotherfourweekstofinishthisplan.(红色字体为本题正确答案选项)A.estimateB.valueC.amount11.Greateremployeesatisfaction______higherperformance.(红色字体为本题正确答案选项)A.distributestoB.attributestoC.contributesto12.Ithinkabigpartofitis______weknowhowtohavefunonthejob.(红色字体为本题正确答案选项)A.thatB.whichC.why13.ThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom______onthemanagerofyourlocalWendy’srestaurant.(红色字体为本题正确答案选项)A.theseB.thoseC.which14.Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.(红色字体为本题正确答案选项)A.exceedsB.excellentC.excels15.Allthe______guestsareseatedinthefrontrow.(红色字体为本题正确答案选项)A.distinguishingB.extinguishingC.distinguished第三大题、阅读理解(单选题)(本大题共包含5小题，每小题4分，共计20分。阅读短文，从A、B、C三个选项中选择一个正确答案。)1.Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we’regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we’regoingtoadance.”Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.•Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.•Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.•Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[单选题]◆Whatdoesthephrase“confirmingreceptionofthesentmessages”meaninParagraph1?(红色字体为本题正确答案选项)A.Tomakesurethatthemessagesaresenttotherightreceivers.B.Tomakesurethatthemessagesarefullyunderstood.C.Tomakesurethatthemessagesarecorrectlyunderstoodbytherightreceivers.[单选题]◆InthefamousBritishArmyCommanderstory,whichstepprobablywasrightinthecommunicationchain?(红色字体为本题正确答案选项)A.Conceiving.B.Sending.C.Receiving.[单选题]◆WhatisChinesewhispers?(红色字体为本题正确答案选项)A.WhowhispersinChinese.B.Agametopassmessagesaroundinawhisper.C.Chinesepeoplewhodon’tnormallytalkveryloudly.[单选题]◆Whendoes“allocativesuccess”happen?(红色字体为本题正确答案选项)A.Therightinformationgoestotherightplace.B.Acompanygathersinformationfromunderstaffingdepartments.C.Thecorrectinformationwillbesentbytherightdepartment.[单选题]◆Accordingtothelastparagraph,whatresultwillbecausedbyhumanfailure?(红色字体为本题正确答案选项)A.Increasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.第四大题、阅读理解(判断题)(本大题共包含5小题，每小题4分，共计20分。阅读短文，判断句子正误，正确选“T”,错误选“F”。)1.PerformanceManagementandPerformanceAppraisalPerformancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively.Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise’sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:●identifyingthecriticalpositions●determiningthemostimportantcompetenciesforthosepositions●providingtheeducation,trainingandfeedbackrequiredbyemployees●holdingeachpersonaccountablefortheirresultsThekeytotheperformancemanagementprocessis’performanceappraisal’.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee’sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.特别提醒：本题共5个小题，需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.(红色字体为本题正确答案选项)[答案]T[判断题]◆Theaimofperformancemanagementistopunishunqualifiedemployees.(红色字体为本题正确答案选项)[答案]F[判断题]◆Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,training,andfeedbackrequiredbyemployees,forexample.(红色字体为本题正确答案选项)[答案]T[判断题]◆Everyenterprisecanexpecthighperformancefromeachemployee.(红色字体为本题正确答案选项)[答案]F[判断题]◆“Performancemanagement”isalsocalled“performanceappraisal”.(红色字体为本题正确答案选项)[答案]F第五大题、写作(问答题)(写作题大题共计20分。根据要求，完成一篇作文。)Writeanessaywithatleast100wordson“TheImportanceofHavingaSenseofTeamResponsibility”.标准答案一:Thereisnodoubtt