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DIGITAL
&TRENDSBeauty,
Health,
Personal
&Household
Care
eCommerce:market
data
&
analysisMarket
Insights
reportAugust
2023AgendaMarket
NumbersOverviewAppendix36MarketstructureProductoverviewAuthor192024MarketsizeUsernumbers9Averagerevenueper
userKeyplayer
landscapeCompanyprofiles1113152Beauty,
Health,
Personal
&
Household
Care
eCommerceis
divided
into
fourmarketsOverview:
marketsPersonal
CareHealth
CareBeauty
CareHouseholdCare•
HairCare•
NaturalandSyntheticAgents•
Cosmetics•
Dishwashing
Detergents•
LaundryDetergents•
Household
Cleaners•
BathingProducts•
Deodorants•
Oral
Care•
Analgesics(e.g.,aspirin,paracetamol)
•
NaturalCosmetics
(e.g.,makeup
forface,eyes,
and
lipsmadeof
naturalingredients)•
CoughandColdRemedies
(e.g.,Vick’s)•
VitaminsandMinerals•
Specialty
Products
(e.g.,polishes,•
Fragrancesroom
scents,household
insecticides)•
ShavingProducts•
SkinTreatment
Products
(e.g.,acne•
Beauty
Tools
andAccessories
(e.g.,cream)•
PaperTissues
and
Toilet
Paperbrushesandsponges)•
andmanymore(1)3Notes:(1)
Hand
sanitizers,
Nutrition
foodand
dietary
supplements,
Medical
and
health
care
items
forprivate
use,such
as
bandages
and
other
firstaid
items,
condoms,
feminine
hygiene
products,
and
biometric
monitorsMarket
Insights
2023Sources:Online
shoppers
for
Beauty,
Health,
Personal
&
Household
Care
eCommercesave
time
and
avoid
crowded
stores
for
repeat
purchasesOverview:
customer
benefit
andmarket
developmentCustomer
benefitMarket
sizeandfuturedevelopmentBeauty,Health,Personal
&Household
Careis
afast-growing
eCommerce
market,which
offers
customers
more
choices
andlesshassle
thanshoppinginbrick-and-mortar
stores.
Especially
forproducts
thatare
bought
on
aregular
basis,e.g.,toiletries,
online
shoppingprovides
large
customer
benefits.
24/7
opening
hoursandhome
delivery
of
heavy
products
arebecoming
increasingly
attractivetobusyprofessionals
or
parentswho
want
to
avoid
crowded
retail
stores.TheBeauty,Health,Personal
&Household
Caremarket
generates
global
revenuesof
US$377.1
billionin2023.
Personal
Careaccounted
for54%
of
thisrevenue.Together,
thethree
dominating
regional
markets,
theU.S.,China,
andEuroperepresent
around
73%
oftheworld
market.
Theregional
revenue
distributionin2023
isled
byChina
with
revenues
of
US$105.6
billion,followed
bytheU.S.
withrevenues
of
US$93.3
billion.
InEurope,
theUKisbyfarthelargest
market,
followedbyGermany
andFrance.
Amajor
playeris
UK-based
Tesco,
benefiting
fromthecomparably
high
consumer
adoption
of
onlinegrocery
shoppingintheUK.Personal
Carehasskyrocketed
inrecent
years,
asitoffers
awide
selection
ofproducts
and
brandsnot
availableinaround-the-corner
shopsand
competitiveprices
combined
with
inspirationalcontent.Europe
and
theU.S.will
see
CAGRs(1)
ofaround
11%
between
2023
and
2027,
withmore
and
more
traditional
supermarket
chainsdeveloping
advanced
multichannelconcepts,
including
click&collect
and
similar
pre-ordering
services.
China
will
growwith
aCAGRof
9.69%
between
2023
and
2027.4Notes:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023Sources:Online-to-offline
strategies
are
expected
to
boost
revenuesOverview:
assumptionsandtrendsAssumptionsTrendsTheearly
Beauty,
Health,Personal
&Household
CareeCommerce
market
wasTheonlineFood
&Personal
Caremarket
isseen
as
oneof
themost
attractivefocused
onspecialties
and/orexclusive
products,e.g.,
supercosmetics
thatare
not
growth
areas
intheeCommerce
space.
Themarket
isstillinanearly
stageofpartof
the
traditionalrange
ofproducts
inlocal
supermarkets.
Inthefuture,webelieve
thatonline
orders
will
increasingly
substituteofflineretail
purchases
ofeveryday
products,but
compared
totheoffline
salesvolume
inlarge
retail
chains,Beauty,Health,Personal
&Household
Carewill
remain
weaker
thanothereCommerce
categories.development,
even
thoughearly
players
started
theironlinebusinesses
severalyears
agoand
many
hugetraditional
retailers
havefollowed
theirexample.Great
potentialcomes
from
automated
or
semi-automated
purchases
ofeverydayproducts
throughsubscription-based
purchases,adhocorders
viavoiceCommerceapplications,e.g.,Amazon
Alexa.Decentralized
logisticsanddelivery
structures
will
bebuiltbyagrowing
numberofrelevant
vendors
andbycross-sectoral
partnerships.
Traditional
delivery
servicesareimproving
theircapabilitiesinsolving
the“last-mile”
problem.
Asthetransformation
of
traditionalsupermarkets
requires
enormous
investments
interms
of
logisticsinfrastructure,
we
believe
thatonly
afew
vendors
will
compete
inthisfield,and
themajority
of
revenues
inthismarket
will
come
from
hugecorporations
instead
ofsmall,innovative
startup
companies.Anevolving
startup
landscape,e.g.,theBerlin-based
IPO-candidateHelloFreshselling
meal-cooking
packages
and
weekly
grocery
supplyinabox,mightwin
loyalcustomers
byresponding
to
boththetrendsofcustomization
andmindfuleating.Amazon’s
recent
acquisitionof
Whole
Foods
shows
thatbrick-and-mortar
shoppingisnot
likely
tobecome
extinct
atall.
Itrather
givesonline
merchantsanopportunityfornew
andlast-mile
delivery:
fromclick-and-collect
and
online-to-offlinecommerce
to
decentralized
warehouses
thatwork
asalogisticshubforautonomous
delivery
solutions,which
are
indevelopment
bysome
major
players.5Sources:Market
Insights
2023Beauty,
Health,
Personal
&
Household
Care
eCommerce
shows
average
growthrates
of
14.5%
per
yearMarket
sizes:
globalGlobal
revenue
forecast
inbillionUS$566.5528.3495.574.685.980.0+14.5%(1)431.465.6122.666.5377.157.9112.162.3348.953.7103.958.7333.383.951.751.052.441.0268.442.068.045.759.442.535.433.8208.531.1179.225.623.927.2146.619.223.815.2291.52027273.92026258.42025230.119.9
19.3205.52023188.82021193.32022157.32020126.22019110.5201892.220172024Personal
CareBeauty
CareHousehold
CareHealth
Care6Notes:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023Sources:China
has
the
world’s
biggest
Beauty,
Health,
Personal
&
Household
CareeCommerce
witha
projected
revenue
of
US$152.9
billion
by
2027Market
size:
regional
comparison
(1/2)Revenue
forecast
inbillionUS$+11.6%(1)+9.7%(1)152.914.4144.616.0+10.3%(1)26.7115.516.1105.610.519.127.125.393.311.014.278.011.09.653.218.016.89.432.812.076.267.258.653.548.0202343.220232027202320272027ChinaU.S.EuropePersonal
CareHousehold
CareHealth
CareBeauty
Care7Notes:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023Sources:With
revenues
of
US$14.9
billion,
the
UK
had
the
biggest
market
among
the
EUtop
five
in
2023Market
size:
regional
comparison
(2/2)Revenue
forecast
inbillionUS$+9%(1)+8%(1)21.0+9%(1)19.62.02.42.44.916.12.714.9+12%(1)14.31.92.52.91.42.41.71.71.51.711.31.9+9%(1)9.91.61.51.01.32.78.76.21.46.1
0.70.83.5
1.00.40.60.611.711.80.9
0.84.39.29.67.20.75.43.72.82023202720232027202320272023202720232027UKGermanyFranceItalySpainPersonal
CareHousehold
CareBeauty
CareHealth
Care8Notes:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023Sources:By
2027,
most
online
buyers
of
Beauty,
Health,
Personal
&
Household
Careproducts
will
live
in
ChinaUser
numbers:
regional
comparison
(1/2)Numberofusersforecast
inmillions+8%(1)1,618.9262.91,169.4189.9429.0442.8+5%(1)309.8319.8732.3118.4193.2609.498.6160.8+3%(1)321.781.7105.52027280.973.7199.4221.3202743.771.450.1166.0183.9484.32027349.8202384.492.120232023ChinaEuropeU.S.Beauty
CareHealth
CarePersonal
CareHousehold
Care9Notes:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023Sources:Germany
showed
the
strongest
demand
for
online
Beauty,
Health,
Personal
&Household
Care
within
Europe
in
2023User
numbers:
regional
comparison
(2/2)Numberofusersforecast
inmillions+3%(1)+4%(1)88.314.382.213.377.112.5+3%(1)+6%(1)71.111.5+3%(1)23.424.155.49.055.69.021.822.549.28.013.020.421.118.819.444.339.17.234.614.715.116.6202714.715.216.620276.45.69.211.712.113.210.410.711.713.414.720239.510.426.424.623.121.32023202720232027202320232027GermanyUKFranceItalySpainBeauty
CareHealth
CarePersonal
CareHousehold
Care10
Notes:Sources:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023Out
of
the
three
major
regions,
buyers
in
the
U.S.
spend
the
most
on
Beauty,Health,
Personal
&
Household
Care
eCommerceAverage
revenue
per
user:
regional
comparison
(1/2)Averagerevenue
peruserforecast
inUS$161206666040552023202720232023229108121160833320U.S.China221100943652Europe3415541,13920272027227469136131Personal
CareHousehold
CareHealth
CareBeauty
Care11Sources:Market
Insights
2023The
average
spending
on
products
in
the
Beauty,Health,
Personal
&
HouseholdCare
eCommerce
among
the
EU
top
five
is
the
highest
in
the
UKAverage
revenue
per
user:
regional
comparison
(2/2)Averagerevenue
peruserforecast
inUS$127775442130104202320272023202720232027343161945585813071911388888202127UKFranceSpain7448113523322168844478769131647710220232023202749712112899133220Germany2027Italy270699482Health
CarePersonal
CareHousehold
CareBeauty
Care12Sources:Market
Insights
2023The
top
six
European
countries
account
for
68%
of
Beauty,Health,
Personal
&Household
Care
eCommercein
EuropeKey
playerlandscape(1/2)eCommerce
BHPHC(1)
revenues
inEurope
in2023The
biggestspecializedshopsinthetopsixcountriesNorwayDenmark
AustriaFinlandSwedenSwitzerland0.7%0.9%1.7%2.4%SpainOthers1.5%1.6%5.5%25.1%Italy8.0%14.7%France18.9%UnitedKingdom18.8%Germany13
Notes:Sources:(1)
Beauty,
Health,
Personal&Household
CareMarket
Insights
2023,
eCommerceDB.comTesco
is
the
leading
online
shop
specializing
in
Beauty,
Health,
Personal
&Household
Care
eCommerceKey
playerlandscape(2/2)Biggestonline
shopsper
country
with
Beauty,Health,Personal
&Household
Care
as
amain
productcategory
inselectedcountriesin2021
US
eCommercenetsales:
US$2.71
billion
globaleCommercenetsales:
US$8.45
billionDocmorris.de
globaleCommercenetsales:
US$0.93
billion14Sources:
Company
information,
eCommerceDB.comDocmorris.de
is
the
biggest
online
playerin
the
German
marketspecializing
inPersonal
CareCompany
profiles:
DocMorrisKeyfactsProduct:
docmorris.deGMV(1):
US$1.13
billion(2021)CAGR(2):70.7%
(2020
to2021)Docmorris.de
operated
by
DocMorris
N.V.,
isanonlinestore
withnationallyfocused
sales.
ItseCommerce
net
salesare
generated
almost
entirely
inGermany.Withregard
to
theproductrange,
docmorris.de
achieves
thegreatest
partof
itseCommerce
net
salesinthecategories
Beauty,Health,Personal
&Household
Care.Italsooffers
products
fromtheToys,Hobby
&DIY
category.
Theonlinestore
waslaunchedin2000.Global
net
Sales:US$0.93
billion(2021)
Employees:
>600
(2021)Founded:
2000Headquarters:
Heerlen,NetherlandsCountrieswith
separate
DocMorris
retail
websitesDocMorris’
digital
strategyAfterasuccessful
marketing
campaign,
DocMorris
isnow
the
pillarforacommunicative
positioning
asahealthcare
platform.
Littlebylittle,
DocMorris
istryingtoget
outoftheeCommerce
competition
and
isinstead
focusing
onaplatformeconomy-based
integration
intothe
healthcare
system.
Furthermore,DocMorris
is
concentrating
on
moving
on
itsD-A-CH
market
positioning.
Theiroverall
aim
is
to
handlehealth
respective
issues
online,suchas
onlinedoctorappointments.
Every
patientshouldbeableto
establish
theirown
journey
tobetterhealth.15
Notes:(1)
Gross
Merchandise
Volume
(2)
CAGR:
Compound
Annual
GrowthRateSources:
Company
information,
eCommerceDB.comT
is
the
biggest
specialized
player
in
the
UK
marketCompany
profiles:
TescoKeyfactsProduct:
Revenue:
US$84.39
billion(2021)Global
net
Sales:US$8.4
billion(2021)Founded:
2000CAGR(1):13.6%
(2020
to2021)Employees:
354,744
(2021)T,
operated
byTesco
Plc,isanonlinestore
withnationally
focused
sales.ItseCommerce
net
salesare
generated
almost
entirely
inthe
United
Kingdom.
Withregard
to
theproductrange,
is
anall-around
onlinestore,
withproductson
offerthatcover
different
categories,
suchasBeauty,
Health,Personal
&Household
Care,
Toys,Hobby
&DIY,andElectronics.
Theonline
store
was
launchedin2000.Headquarters:
Welwyn
GardenCity,UKCountrieswith
separate
Tescoretail
websitesTesco’sdigital
strategyTesco
aimsforafour-pillar
marketing
strategy
consisting
out
ofproduct,price,place,andpromotion.
Ithasbeen
constantlyexpandingitsvariety
ofproducts
andhaseven
established
itsown
brandsacross
several
categories.
Thanksto
anefficient
supplychainnetwork,
Tesco
canmake
useofeconomics
of
scaleandofferproducts
atthe
lowest
price
possible.
Itaimstoestablish
itselfacross
theglobe
andhaseven
created
superstores
thatsell
various
non-food
products.
Tesco’s
mainstrategy
is
to
attractcustomers
byoffering
productsatthelowest
pricepossible,which
requires
the
extensive
useof
printand
media
advertising.16
Notes:(1)
CAGR:
Compound
Annual
GrowthRateSources:
Company
information,
eCommerceDB.comSephora
is
a
leading
Beauty
Care
eCommerce
marketplace
in
EuropeCompany
profiles:
SephoraKeyfactsProduct:
USnet
Sales:US$2.71
billion(2021)Founded:
1969Employees:
11,000
(2021)Sephora
isaFrench
retailer
focused
onbeauty
and
personal
care
products.
Itsproducts
includecosmetics,
haircare,
skincare,
and
fragrance,
and
featureapproximately
340
brandsaswell
asitsown
privatelabel,Sephora
Collection.Sephora
was
launchedinParis
in1970
and
was
later
acquired
byDominiqueMandonnaudin1993,
whomerged
itwith
hisown
perfume
chain.Sephora
isfamousforits“assistedself-service”
sales
experience,
where
itscustomers
cantestproducts
inanyoftheretail
locations
before
purchasingthem.Headquarters:
Paris,
FranceCountrieswith
separate
Sephora
retail
websitesSephora’s
digital
strategySephora
hasexecuted
alot
ofdigitalinnovationsthatwere
nicely
integrated
intothe
market
inwhich
itoperates.
Themost
populardigital
innovation
is
theirVirtualArtistapp
released
in2016.
Availablebothin-store
andonmobile,
the
appallowsusers
to
try
onmakeup
(without
havingtoapplytheproductitself)
byusingaugmented
reality
and
ModiFace’s
technological
advances.
Additionally,Sephorahaslaunchedother
similar
productssuchas
SkincareIQ(aquizthathelpscustomers
find
therightskincare
routinefor
themselves)
and
ColorIQ
(which
helpsfind
therightfoundation/concealer
foranyskintone).17
Notes:(1)
CAGR:
Compound
Annual
GrowthRateSources:
Company
information,
eCommerceDB.com,
zippiaAgendaMarket
NumbersOverviewAppendix36MarketstructureProductoverviewAuthor192024MarketsizeUsernumbers9Averagerevenueper
userKeyplayer
landscapeCompanyprofiles11131518Beauty,
Health,
Personal
&
Household
Care
eCommerce
market
structureMarket
structure(6/11)marketSub-marketsPersonal
CareOut-of-scopePersonal
Careincludestheonlinesaleof
products
related
to
personal
cleansing,body
care,
eye
care,
haircare,
oral
care,
andskin.OtherPersonal
Care
includestools
suchasrazors,
epilators,
respiratory
care,
sexual
healthproducts,foot
care,earcare,
sleeping
aids,as
well
asmassage
andrelaxation
items.
Allmonetaryfiguresrefer
totheannualgross
revenue
anddonot
factorinshippingcosts.Professional
products
and
servicesHealth
CareHealth
Careincludesthe
sale
ofover-the-counter
(OTC)pharmaceutical
products,which
canbepurchased
without
amedical
prescription,
viaadigitalchannel.Besides
medicines,
nutritionfood,dietary
supplements,
andmedical
productsforprivateuseare
alsoincluded.Allmonetary
figuresrefer
to
theannual
grossrevenue
anddonotfactorinshippingcosts.Prescription
medicines,
homeopathicremediesBeauty,Health,Personal
&HouseholdCareBeauty
CareHouseholdCareBeauty
Carecovers
theonlinesaleof
naturaland
syntheticcosmetics
(e.g.,makeup
items
foreyes,
lips,nails,etc.)
and
fragrances
(e.g.,perfumes).
OtherBeauty
Careincludestools
and
accessories
suchasbrushesandsponges.
Allmonetary
figures
refer
to
the
annualgross
revenue
and
donotfactorinshippingcosts.Skincare,
facialcleansing
products,professional
products
and
services,room
scents,deodorantsHousehold
Care
includestheonlinesale
ofcleaning
products
forprivatehouseholds,
suchas
surfacecleaners,
dishwashing
detergents,
household
paper,laundrycare
products,papertissues,toilet
paper,polishes,
rooms
scents,
andinsecticides.
Allmonetary
figuresrefer
to
theannualgross
revenue
anddonotfactorinshipping
costs.Cleaningequipment
(e.g.,mops
orcleaning
cloths),cleaning
services(laundryservices,
house
cleaning),professional
products
forbulkconsumers
(B2B)19Sources:Market
Insights
2023MARKET
INSIGHTSMarket
Insights
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