高职英语教学课件：U2 Hotel Service

HotelServiceUnit2目录

WarmingUpListeningandSpeakingReadingWritingProfessionalValuesandEthicsSelf-CheckingI.Choosethewordorexpressionfromtheboxandwriteitonthespaceprovidedbeloweachpicture.WarmingUpsuitcaseslippersdoubleroomI.Choosethewordorexpressionfromtheboxandwriteitonthespaceprovidedbeloweachpicture.WarmingUpdoormanbathroomtowelI.Choosethewordorexpressionfromtheboxandwriteitonthespaceprovidedbeloweachpicture.WarmingUpreceptionisttubbuffetII.Discussthefollowingquestions.WarmingUpWhatkindofhotelwouldyouchoosetostayin?2.Whichpaymentmethodsdoyoulikemostindailylife?3.Wouldyouliketobeareceptionistinthefuture?Readthewordsandexpressions.Guesswhatwillhappen.ListeningandSpeakingDialogue1AttheFrontDeskI.Listentothedialogueandfillinthemissinginformation.ListeningandSpeakingprefercredit

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doubleroomssuiteDialogue1AttheFrontDeskII.Listentothedialogueagainandcompletethefollowingtable.ListeningandSpeakingDoublerooms.creditcard.Yes,itdoes.Yes,thereis.Yes,itdoes.540yuanDialogue1AttheFrontDeskIV.Role-play.ListeningandSpeakingSupposeyouareahotelreceptionistandyourpartnerisaguest.Youarereceivinghim/her.Makeadialogueandactitoutwithyourpartner.Dialogue1AttheFrontDeskIV.Role-play.ListeningandSpeakingUsefulExpressionsDialogue1AttheFrontDeskReadthewordsandexpressions.Guesswhatwillhappen.ListeningandSpeakingDialogue2TheToiletIsCloggedI.Listentothedialogueandfillinthemissinginformation.ListeningandSpeakingReceptionist:Hello,thisisthe1._______________ofSummerHolidayHotel.MayIhelpyou?Guest:Hi,I’mcallingfromRoom401.Couldyousendsomeonetocheckthetoilet?Itiscloggedandwon’tflush.Receptionist:Absolutely,sorryforbringingyou2._______________.Iwillfindamaintainertohelpyououtimmediately.Pleasewaitaminute.Guest:Sure.ButcouldI3._______________theroom?Receptionist:Ofcourse.Whichfloordoyou4._______________?Guest:Ipreferaroomonthethirdflooranditisoppositethestreet.Receptionist:Letmecheckitforyou.Oh,Room302meetsyour5._______________.Guest:Great!Thankyouforyourhelp!Receptionist:Youarewelcome.frontdeskinconveniencepreferchangerequirementsDialogue2TheToiletIsCloggedII.Listentothedialogueagainandchoosethebestanswer.ListeningandSpeakingWhoiscallingforhelp?A.Ahotelguest.B.Ahotelreceptionist.C.Ahotelmanager.2.WhatiswrongwithRoom401?A.TheTVdoesn’twork.B.Thetoiletwon’tflush.C.Thewindowwon’topen.ABDialogue2TheToiletIsCloggedII.Listentothedialogueagainandchoosethebestanswer.ListeningandSpeaking3.Whichfloorwillthecallerbetransferredto?A.Thesecondfloor.B.Thethirdfloor.C.Thefourthfloor.BDialogue2TheToiletIsCloggedIII.Listentothedialogueoncemoreandanswerthequestions.ListeningandSpeakingDoesthereceptionistsolvetheguest’sproblemimmediately?________________________________________________________________2.Istheguestsatisfiedwiththeresult?_________________________________________________________________Yes,shedoes.Thereceptionistsolvestheproblemimmediately.Yes,heis.Theguestisquitesatisfiedwiththeresult.Dialogue2TheToiletIsCloggedIV.Role-play.ListeningandSpeakingUsefulExpressionsDialogue2TheToiletIsCloggedReadingThinkanddiscuss.Whatqualitiesmakeagoodhotelreceptionist?Pleasetick(√）theonesyouthinkareimportant.□Warm-hearted.□Quickresponse.□Flexible.□Goodmanner.□Good-looking.□Highlyeducated.HowCanYouBecomeaQualifiedHotelReceptionist?ReadingTosomeextent,afirstimpressionofahotelismadeatthesightofthefrontdesk.Therefore,thereceptionisoneofthemostcrucialareas.Ifyouwanttoworkinthisindustryandbecomeaqualifiedhotelreceptionist,thefollowingtipscanbeusefulforyou.HowCanYouBecomeaQualifiedHotelReceptionist?ReadingExcellentverbalcommunicationskillsarebasic.Interactingwithpeopleisanessentialtaskforahotelreceptionist.Areceptionisthastointeractwithguestsandaclearspeechcanhelptheguestsoutquickly.Meanwhile,tospeedoperationofallthehoteldepartments,thehotelreceptionistalsoshouldhavestrongcommunicationability.HowCanYouBecomeaQualifiedHotelReceptionist?Reading Flexiblemanagementskillsarenecessary.Normally,areceptionistneedstocoordinatevariousaspectsofthehoteloperations.Managingthesupplychainorsupervisinghotelmaintenanceisroutine.Inaddition,themanagementofthehotelguestsisthemostimportantfunctionofthehotelreceptionist.HowCanYouBecomeaQualifiedHotelReceptionist?ReadingBeingpoliteandpatientareimportant.Creatingafriendlyenvironmentisoneoftheresponsibilitiesofthehotelreceptionist.Soawarmpersonalityisneeded.Computerandinformationprocessingabilityiscrucial.Workingatthefrontdeskinvolvesvariousinformationtechnologiesandcomputer—relatedtasks.Goodreceptionistsinhotelsshouldhandlecomputersandbasicmanagementtechnologies.ReadingReadingAfirstimpressionofahotelismadeatthesightofthefrontdesk.对酒店的第一印象是在看到前台时产生的。

此句为一般现在时的被动语态，made是动词make的过去分词。被动语态的基本结构为：主语+be+及物动词的过去分词。Reading2.Interactingwithpeopleisanessentialtaskforahotelreceptionist.与人互动是酒店接待员的一项基本任务。interactingwithpeople是动名词短语，在句中作主语，类似的用法在文中还有：Creatingafriendlyenvironmentisoneoftheresponsibilitiesofthehotelreceptionist.Workingatthefrontdeskinvolvesvariousinformationtechnologiesandcomputer-relatedtasks.ReadingI.Fillintheblanksofthefollowingmindmapwiththeinformationfromthetext.communicationspeedmanagementsupervisefriendlypoliteinformationReadingII.MatchthewordsandexpressionswiththeirChinesemeanings.DFAGEIBHCJReadingIII.CompletethefollowingsentenceswiththewordsandexpressionsfromExerciseII.Changetheformwherenecessary.1.Parentsplaya_____________roleinpreparingtheirchildforschool.2.Thebookaimstocoverall_____________ofcitylife.3.Thejobapplicantmusthavegood_____________skills.4.I’mstillnotclearwhatthejob_____________.5.Eveninsmallcompanies,computersarean_____________tool.crucialaspectsverbalinvolvesessentialReadingIII.CompletethefollowingsentenceswiththewordsandexpressionsfromExerciseII.Changetheformwherenecessary.6.Thereare_____________waysofdoingthis.7.Ourplansneedtobe_____________enoughtocaterfortheneedsofeveryone.8.Theyappointedanewmanagerto_____________theworkoftheteam.9._____________,whathesaysistrue.10.Thereisagrowingneedfor_____________teachersofBusinessEnglish.variousflexiblecoordinateTo

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extentqualifiedReadingIV.Readandjudge.WriteT(true)orF(false)accordingtothetext.□1.Thehotelreceptionisoneofthemostcrucialareasinhotelservice.□2.Interactingwithpeopleisanessentialtaskforahotelreceptionist.□3.Thehotelreceptionistshouldmastertheskillofcomputerprogramming.□4.Havinggoodmannersandbeingpolitecannothelpbuildandmaintainthehotelimage.□5.Managingthesupplychainorsupervisinghotelmaintenanceisaroutineofthehotelreceptionist.TTFFTReadingV.Readagainandanswerthefollowingquestions.1.Whatkindofskillsshouldyouhaveifyouwanttobeaqualifiedhotelreceptionist?__________________________________________________________________________________2.Whatarethedutiesandresponsibilitiesofahotelreceptionist?__________________________________________________________________________________Excellentverbalcommunicationskills,andsoon.Ahotelreceptionisthastointeractwithguests,etc.ReadingHowmuchdoyouknowabouttheetiquetteallovertheworld?2.Whatisyourattitudetowardsthetaboosindifferentcountries?Thinkanddiscuss.ReadingCustomsandculturesvaryfromcountrytocountry,butweshouldunderstandandrespectthem.Herearesomeastonishingcustomsfromaroundtheworld.InChina,umbrellasareabadideatogiveasgifts,becausetheChinesewordfor“umbrella”(伞)soundslikethewordfor“breakingup”(散).Givingsomebodyanumbrellamayimplythatyoufeelyourrelationshipwithhimhasfallenapart.CustomsAroundtheWorldReadingGreenisconsideredtobealuckycolourbyotherpeoplebecauseitisthecolourofmoney.FortheChinese,however,agreenhatmeansthatthewifeisbeingunfaithful.InBrazil,wearingpurplelipstickisavoidedasitisassociatedwithfunerals.Purpleisfineforclothingandaccessories,though.CustomsAroundtheWorldReadingInKazakhstan,whenservedtea,yourcupwilloftenonlybefilledhalfway.Tofillthecupwouldmeanthatyourhostwantsyoutoleave.Leavesomethingonyourplatewhenyouhavefinishedeating.Thisdemonstratesthatyouhavehadenough,whereasifyoufinisheverything,itmeansyouarestillhungryandyouwillbeservedmorefood.CustomsAroundtheWorldReadingRosesareagreatgifttoshowemotionjustaboutanywhereintheworld.However,whenchoosingacolour,somecountriesrelatespecialmeaningstocertainroses.InMexico,it’sbettertosticktoatraditionalredroseratherthanayellowrose,whichmeansdeathinMexicanculture.CustomsAroundtheWorldReadingReadingI.Readandjudge.WriteT(true)orF(false)accordingtothetext.□1.WhenyoudateaChinesegirlfriend,itisnotagoodideatogiveheranumbrella.□2.Thecustomsandculturesindifferentcountriesarethetotallysame.□3.WearingpurplelipstickisassociatedwithfuneralsinBrazil.□4.InKazakhstan,itisnormalthatyourcupisonlyfilledhalfway.□5.InMexico,itisbettertogiveayellowroseratherthanatraditionalredrosetoexpressyouraffection.FTTTFReadingII.Fillineachblankwiththeproperformofthewordgiveninthebox.Thepriceofgold_______________fromdaytoday.2.Sherefusedto_______________myrequest.3.Theaccidentcouldhavebeen_______________.varies

avoidedconsiderReadingII.Fillineachblankwiththeproperformofthewordgiveninthebox.4.Idon’tunderstandhowthetwoideas_______________.5.Soupwas_______________asthefirstcourse.relateservedReadingIII.Trytomakeasmanysentencesaspossiblewiththegivenpatterns.1.varyfrom...to...E.g.Tastesandpreferencesvaryfromindividualtoindividual.________________________________________________________________________________ReadingIII.Trytomakeasmanysentencesaspossiblewiththegivenpatterns.2.beassociatedwith...E.g.Idon’twanttobeassociatedwithyourplan._________________________________________________________________________________ReadingIV.Thinkdeeply.1.Whyisitimportanttoknowthecustomsofdifferentcountries?_________________________________________________________________________________2.Whataresomeothersurprisingcustomsfromaroundtheworld?__________________________________________________________________________________Writing信息登记表信息登记表（registrationform）有很多种，其中最为常见的一种是酒店入住客人信息登记表，它由酒店前台登记完成。通过这个表格，酒店可以了解客人的基本信息，以及个人偏好和需求，同时也能提醒客人酒店的一些注意事项等，从而更好地为客人提供细致而周到的服务。WritingSamplesWritingSamplesWritingSamplesWritingUsefulLanguage●Iwouldliketo.../Ipreferto...●Nodisturbingaround10:00am.●Check-outtimeis12:00noon.●Visitorsarenotallowedtoentertheguestroombeyond10:00pm.●Pleasereturnyourroomkeytothecashiercounterwhencheckingout.●Hotelwillnotberesponsibleforanylossofyourproperty.WritingTipsforWritingaRegistrationForm●Guest’spersonalinformationshouldbeaccurateandconcise.●Therequirementsandpreferencesofguestsareimportantandshouldbeconsidered.●Thenotescolumnisakindofreminderandmustbemadecleartotheguest.WritingWritingPracticeSupposeyouareahotelreceptionist.Pleasecompletethefollowinghotelregistrationformforaguestaccordingtothegiveninformation.maleJuneJulyChineseWritingWritingPracticecredit

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noisyresponsibleProfessionalValuesandEthicsProfessionalismofHotelStaffProfessionalismplaysakeyroleinanyservice-orientedbusiness.Inthehospit