广雅中学广州二中广州六中四校联考高二英语上学期期末考试试题-人教版高二英语试题

届高二上学期期末执信、广雅、二中、六中四校联考试卷英语本试卷分选择题和非选择题两部分，共14页，满分150分，考试用时120分钟。注意事项：1．答题前，考生务必用黑色字迹的钢笔或签字笔将自己的校名、姓名、考号、座位号等相关信息填写在答题卡指定区域内。2．选择题每小题选出答案后，用2B铅笔把答题卡上对应题目的答案标号涂黑；如需改动，用橡皮擦干净后，再选涂其它答案；不能答在试卷上。3．非选择题必须用黑色字迹的钢笔或签字笔作答，答案必须写在答题卡各题目指定区域内的相应位置上；如需改动，先划掉原来的答案，然后再写上新的答案；不准使用铅笔和涂改液。不按以上要求作答的答案无效。4．考生必须保持答题卡的整洁。第Ⅰ卷第一部分听力（共两节，满分20分）听力理解（共15小题：每小题1分，满分15分）每段播放两遍。各段后有几个小题，各段播放前每小题有5秒钟的阅读时间。请根据各段播放内容及其相关小题，在5秒钟内从题中所给的A、B、C选项中，选出最佳选项，并在答题卡上将该项涂黑。听第一段对话，回答第1-3题。WhatjobwouldMrs．Richardsdo?Cookmeals．B．Takecareofthechildren．C．Dohousework．HowmanyhourswouldMrs．Richardsworkaweek?A．14hours． B．25hours． C．40hours．Whatistherelationbetweenthetwospeakers?AManagerandstaffBBossandworkerCInterviewerandinterviewee听第二段对话，回答第4-6题。Whyhasn'tJohnstartedworkingonhispresentation?A．Itisnotdueyet. B．Ithasbeenpostponed. C．Ithasbeencancelled.WhenwillMarygiveherpresentation?A．Nextweek. B．OnTuesday. C．Tonight.WherewillJohnandMarymeetafterdinner?A．InMary'sroom. B．InJohn'sroom. C．Inthedinninghall.听第三段独白，回答第7-9题。Whatbenefitisbroughtaboutbycarsaccordingtothespeaker?A．Carshavebroughtconveniencetopeople.B．Carshavestimulatedmoderncivilization.C．Carshaveimprovedtheefficiencyoffactories．Whataretheproblemscarshavebroughttomankind?A．Trafficaccidentsandlossofforests．B．Airpollutionandshortagesofresources.C．Trafficjamsandlessbusiness.Whatwouldpeopledowithcarsinthefuture?A．Theywouldgowithoutthem.B．Theywoulddependmoreonthem.C．Theywouldmakegooduseofthem.听第四段对话，回答第10-12题。WhatdoesMartinwanttodrink?A．Somehotwater. B．Acolddrink． C．Acupofcoffee.WhatcausedMartinproblemsatthebank？A．Theexchangeratewasdown.B．Thecomputersweren'tworking.C．HeforgotthetimewhentalkingwithHenry.Wherearethetwospeakerstouring?A.Europe. B．America. C．Oceania.听第五段独白，回答第13-15题。Whatdidthedonkeycomplainaboutatfirst?A．Hehadn'tbeengivenenoughfoodtoeat.B．Thehorseatemorefoodbuttooklessburden.C．Heatelessthanthehorsebuttookthesameshareofburden．Whydidthemastershiftsomeandlateralloftheloadstothehorse?A．Becausethedonkeykeptcomplainingabouteatinglessfood.B．Becausethedonkeypretendedthathecouldn'twalkanylonger.C．Becausethemasterfoundthedonkeycouldn'tbeartheburden.Whatcanwelearnfromthestory?A．Higherwagesinvolvemoredifficultworkandheavierpressure.B．Somepeoplecansometimesgetmorethantheydeserve.C．Whetheroneiscapableornotcanberecognizedatfirstsight.第二节听取信息（共5小题；每小题1分，满分5分）听下面一段对话，请根据题目要求，从所听到的内容中获取必要的信息，填入答题卡标号为16-20的空格中。听录音前，你将有10秒钟的阅题时间。录音读两遍，你将有60秒钟的作答时间。AccommodationRequestFormName:SaraJones.Age:Twenty-two.Lengthoftimein16:Ayearandahalf.Presentaddress:Flat1,539,17,Canterbury,2036.Presentcourse:18EnglishAccommodationrequiredfrom:Thursday,19WayofAccommodation:Ina20family.第二部分阅读理解（共两节，满分40分）第一节（共15小题：每小题2分，满分30分）阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。AIfyouaresendingatext,watchingtheTVorlisteningtotheradio,youmaywanttostopandgivethisyourfullattention.Multi-taskingshrinks(萎缩)thebrain,researchsuggests.Astudyfoundthatmenandwomenwhofrequentlyusedseveraltypesoftechnologyatthesametimehadlessgreymatterinakeypartofthebrain.UniversityofSussexresearcherssaid,“Simultaneouslyusingmobilephones,laptopsandothermediadevicescouldbechangingthestructureofourbrains.”Thefindingfollowsresearchwhichhaslinkedmulti-taskingwithashortenedattentionspan,depression,anxietyandlowergradesatschool.Theresearchersbeganbyasking75healthymenandwomenhowoftentheydividedtheirattentionbetweendifferenttypesoftechnology.Thiscouldmeansendingatextmessagewhilelisteningtomusicandcheckingemail,orspeakingonthephonewhilewatchingTVandsurfingtheweb.Thevolunteerswerethengivenbrainscanswhichshowedtheyhadlessgreymatterinaregioncalledtheanteriorcingulatecortex(ACC).Thefindingsheldevenwhendifferencesinpersonalityweretakenintoaccount.Thestudy,publishedinthejournalPLOSONE,isthefirsttomakealinkbetweenmulti-taskingandthestructureofthebrain.ResearcherKepKeeLohsaid,“Mediamulti-taskingisbecomingmorecommoninourlivestodayandthereisincreasingconcernaboutitsimpactsonourcognitionandsocial-emotionalwell-being.”Headdedthatmoreresearchisneededtoprovethatmulti-taskingshrinksthebrain.ThisisbecauseitisalsopossiblethatpeoplewithlessgreymatterintheACCaremoredrawntousinglotsofsmalldevicessimultaneously.Scientistshavepreviouslydemonstratedbrainstructurecanbechangedonprolongedexposuretonewenvironmentsandexperience.Otherstudieshaveshownthattraining—suchaslearningtojuggleortaxidriverslearningthemapofLondon—canincreasegrey-matterdensities(密度)incertainparts.Expertshavealsowarnedoftheharmfulimpacttechnologycanhaveonourmemoryandattentionspan.AccordingtoKepKeeLoh,________.A.thelinkbetweenmulti-taskingandbrainshrinkageneedsfurtherresearchB.peoplewithlessgreymatterintheACCaremoreattractedtomulti-taskingC.multi-taskinghasharmfulimpactsonourcognitionandsocial-emotionalwell-beingD.multi-taskingleadstoashortenedattentionspan,depression,anxietyandlowergradesWhichofthefollowingisNOTmentionedinthepassage?A.Whatmulti-taskingisprobablylinkedwith. B.Howresearchersdrawinferencesaboutmulti-tasking.C.Howdifferenthealthconditionsaffectbrainstructure.D.SignificanceandlimitsoftheresearchfromUniversityofSussex.Thepurposeofthepassageisto________.A.comparethelatestresearchwithpreviousonesB.provethedangersofmulti-taskingC.informreadersofresearchonmulti-taskingD.discussthebenefitsandproblemsofmulti-taskingBArecentsurveyfoundthattheFrencharethesecond-mostinsecurepeopleinEuropeafterItalyabouttheirproficiencyinEnglish.Only13percentoftheFrenchrespondentsbelievedtheyareproficientinthelanguage,accordingtotheEuropeandataagencyEurostat.Thesituationisnobetterinbusinesscircles,wherethree-quartersofFrenchexecutivesfeelunpreparedtoholdaninterviewinEnglishandonly16percentsaytheyfeelcomfortablewiththelanguage,aseparatesurveyshowed.Thesurveyresultsaren'tsurprising.TheFrenchseemtohavealwayshadthiscoldand

gloomy（沮丧的）attitudetowardtheEnglishlanguage.Butwhatstruckmeisthat,despitetheFrenchpessimism,livinginPariswithoutbeingabletospeakthelanguageofMoliereiseasierthesedaysthaninthepast.Newimmigrantsarepartofthereason.Icanhaveaneasychatwiththeownerofthelaundryinmyneighborhood.BuyingthemedicineIneedatthelocalpharmacyiseffortless.OrderingamealinEnglishattherestauranttwoblocksawayfrommyapartmentdoesnotmakemefeel

awkward.Itisallbecausethepeoplewhorunthesebusinessesareimmigrants.Greatertoleranceandacceptanceofnon-FrenchspeakersisareflectionofthefactthatFrance,willinglyornot,hasbeguntoembrace(拥抱)globalizationmorecomfortably.Forinstance,youwillnevergetthesamelookyouwouldhavehad15yearsagoifyouaskfordirectionsinEnglishonthestreetsofParis.IhavealsometmanynativeFrenchwhoarehappytocommunicateinEnglish.Theyareusuallythekindofpeoplewhoareopen-mindedandaresensitivetothechangesbeyondtheirownterritories.Theyareveryinterestedingaininginsightintowhatishappeningontheothersideoftheglobe.Inmyhometown,EnglishisalsobeinghotlydebatedsinceBeijingeducationauthoritiesdecidedtoreducetheimportanceofEnglishproficiencyincollegeentranceexamsandincreasethatoftheChineselanguageandliterature.TheChineseandtheFrenchsharesimilaritiesinattitudestowardforeignlanguages.Wearebothsoproudofourownlanguagesandculturesthatwecanfeeluncomfortablewhenweareforcedtocommunicateinanotherlanguage.Butlikeitornot,Englishisstillthemostwidelyusedlanguageintheworld,atleastforthe

foreseeable（可预知的）

future.

Afterall,itisnotaboutabandoningone'sownlanguagebutaboutbeingabletofitmoreeasilyintothisglobalizedworld.Whatisthepassagemainlyabout?A.FrenchpeoplehavegreatdifficultyspeakingEnglish.B.EnglishisbecomingincreasinglyacceptableinFrance.C.GreatchangestakeplaceinFrancebecauseoftheimmigrants.D.EnglishhelpsFrancetoembraceglobalization.Theexpression“tospeakthelanguageofMoliere”canbeunderstoodas________________.A.tospeakItalian B.tospeakEnglishC.tospeakFrench D.tospeakthelanguageofanimmigrantnamedMoliereWhatisthepurposeofmentioningChineseinthe7thparagraph?A.ToproveChineseandFrenchsharealotsimilaritiesinculture.B.ToshowhowwiseitistoreducetheimportanceofEnglishinexams.C.ToexplainwhyFrenchpeopleareunwillingtospeakEnglish.D.Toshowhowproudtheyaretoowntheirownlanguages.Whatcanweinferfromthepassage?A.TheimmigrantsinFrancespeakEnglishastheirnativelanguage.B.InFrancepeoplerefusetocommunicatewitheachotherinEnglish.C.ItaliansfeelthemostunconfidentinspeakingEnglishinEurope.D.Frenchpeoplearehappytofacethechangesintheircountry.CWhenIwassuperintendentofschoolsinPaloAlto,California,PollyTyner,thepresidentofourboardoftrustees（董事会）,wrotealetterthatwasprintedinthePaloAltoTimes.Polly'sson,Jim,hadgreatdifficultyinschool.Hewasclassifiedaseducationallyhandicappedandrequiredagreatdealofpatienceonthepartofhisparentsandteachers.ButJimwasahappykidwithagreatsmilethatlituptheroom.Hisparentsacknowledgedhisacademicdifficulties,butalwaystriedtohelphimseehisstrengthssothathecouldwalkwithpride.ShortlyafterJimfinishedhighschool,hewaskilledinamotorcycleaccident.Afterhisdeath,hismothersubmittedthislettertothenewspaper.

Todayweburiedour20-year-oldson.HewaskilledinstantlyinamotorcycleaccidentonFridaynight.HowIwishIhadknownwhenItalkedtohimlastthatitwouldbethelasttime.IfIhadonlyknownIwouldhavesaid,"Jim,IloveyouandI'msoveryproudofyou."

Iwouldhavetakenthetimetocountthemanyblessingshebroughttothelivesofthemanywholovedhim.Iwouldhavetakentimetoappreciatehisbeautifulsmile,thesoundofhislaughter,hisgenuineloveofpeople.

Whenyouputallthegoodattributesonthescale(天平)andyoutrytobalancealltheirritatingtraitssuchastheradiowhichwasalwaystooloud,thehaircutthatwasn'ttoourliking,thedirtysocksunderthebed,etc.,theirritationsdon'tamounttomuch.

Iwon'tgetanotherchancetotellmysonallIwouldhavewantedhimtohear,but,otherparents,youdohaveachance.Tellyouryoungpeoplewhatyouwouldwantthemtohearifyouknewitwouldbeyourlastconversation.ThelasttimeItalkedtoJimwasthedayhedied.Hecalledmetosay,"Hi,Mom!IjustcalledtosayIloveyou.Gottogotowork.Bye."Hegavemesomethingtotreasureforever.

IfthereisanypurposeatalltoJim'sdeath,maybeitistomakeothersappreciatemoreoflifeandtohavepeople,especiallyfamilies,takethetimetoleteachotherknowjusthowmuchwecare.

Youmayneverhaveanotherchance.Doittoday!WhichofthefollowingisNOTtrueaboutJim?A.Hewasaboyhandicappedandneededlotsofpatience.B.Hewasanoptimisticchildandwassincereandkindtoothers.C.Hefoundajobafterhisgraduationfromhighschool.D.Heheldapositiveattitudetolifedespitehisgreatdifficultyinlearning.ThelettersubmittedbyJim’smotherisintendedto____________.A.beinmemoryofhersonwhodiedatanearlyageB.appealtopeopletopayattentiontoroadsafetyC.remindpeopletocherishtheirfriendsandfamiliesD.showthegreatsorrowwhenparentslosttheirchildTheunderlinedword“traits”inthefourthparagraphprobablymeans___________.A.portraits B.qualities C.arguments D.habitsThepassageismostprobablyentitled__________.A.AHeart-brokenStory B.MemoriesAboutJimC.GreatParentalLove D.DoItTodayDItisallverywelltoblametrafficjams,thecostofpetrolandthequickpaceofmodernlife,butmannersontheroadsarebecominghorrible.Everybodyknowsthatthenicestmenbecomemonstersbehindthewheel.Itisverywell,again,tohaveatigerinthetank,buttohaveoneinthedriver’sseatisanothermatteraltogether.Youmighttoleratetheoddroad-hog,therudeandinconsideratedriver,butnowadaysthewell-manneredmotorististheexceptiontotherule.Perhapsthesituationcallsfora“BeKindtoOtherDrivers”campaign,otherwiseitmaygetcompletelyoutofcontrol.Roadpolitenessisnotonlygoodmanners,butgoodsensetoo.Ittakesthemostcool-headedandgood-tempereddriverstoresistthetemptationtorevengewhensubjectedtouncivilizedbehavior.Ontheotherhand,alittlepolitenessgoesalongwaytowardsrelievingthetensionsofmotoring.Afriendlynodorawaveofacknowledgementinresponsetoanactofpolitenesshelpstocreateanatmosphereofgoodwillandtolerancesonecessaryinmoderntrafficconditions.Butsuchacknowledgementsofpolitenessarealltooraretoday.Manydriversnowadaysdon’tevenseemabletorecognizepolitenesswhentheyseeit.However,misplacedpolitenesscanalsobedangerous.Typicalexamplesarethedriverwhobrakesviolentlytoallowacartoemergefromasidestreetatsomehazardtofollowingtraffic,whenafewsecondslatertheroadwouldbeclearanyway;orthemanwhowavesachildacrossazebracrossingintothepathofoncomingvehiclesthatmaybeunabletostopintime.Thesamegoesforencouragingoldladiestocrosstheroadwhereverandwhenevertheywantto.Italwaysamazesmethatthehighwaysarenotcoveredwiththedeadbodiesofthesegrannies.Aveteran(资深的)driver,whosemannersarefaultless,toldmeitwouldhelpifmotoristslearnttofiltercorrectlyintotrafficstreamsoneatatimewithoutcausingthetotalblockagesthatgiverisetobadtemper.Unfortunately,modernmotoristscan’tevenlearntodrive,letalonemasterthesubtleraspectsofboatmanship.Yearsagotheexpertswarnedusthatthecar-ownershipexplosionwoulddemandalotmoregive-and-takefromallroadusers.Itishightimeforallofustotakethismessagetoheart.Accordingtothispassage,troublesontheroadareprimarilycausedby________.A.people’sattitudetowardstheroad-hogB.therhythmofmodernlifeC.thebehaviorofthedriver D.trafficconditionsThesentence“Youmighttoleratetheoddroad-hog...therule.”(Para.1)impliesthat________.Aoursocietyisunjusttowardswell-manneredmotoristsB.rudedriverscanbemetonlyoccasionallyC.thewell-manneredmotoristcannottoleratetheroad-hogD.nowadaysimpolitedriversmakeupthemajorityofmotoristsInthewriter’sopinion,whichis“misplacedpoliteness”?A.Revengewhensubjectedtouncivilizedbehavior.B.Encouragingoldladiestocrosstheroadaslongastheywantto.C.Awaveofacknowledgementinresponsetoanactofpoliteness.D.Wavingachildacrossazebracrossing.Inthewriter’sopinion,________.A.stricttrafficregulationsarebadlyneededB.driversshouldapplyroadpolitenessproperlyC.rudedriversshouldbepunishedD.driversshouldavoidtrafficjams第二节（共5小题：每小题2分，满分10分）根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。ConqueringProcrastination(拖延症)Procrastination,thehabitofputtingtasksofftothelastpossibleminute,canbeamajorprobleminbothyourcareerandyourpersonallife.36.Therefore,ittakesdeliberatestrategiestoavoidbecomingourownworstenemybyprocrastinatingonourintendedactions.Don’tgiveintofeelinggood.37.Forexample,ataskathandmakesusfeelanxiousoroverwhelmed,sowegiveintofeelinggood,seekingimmediateemotionalrelief,andwewalkaway,leavingthetaskfortomorrow.Tocopewiththis,stayforaminute—don’twalkaway.Acknowledgethenegativeemotions,butgetstartedanyway.Progressonagoalprovidesthemotivationforanotherstepforward.38.We’remostlikelytoprocrastinateontasksthatlackstructure.Thismeansthatinadditiontomakingyourtaskspecific,it’simportanttoreducetheuncertaintyabouthowtocontinue—and,whenit’stimetoact,toreduceavailabledistractions(分心的事物)aswell.Shutoffyoure-mail,separateyourselffromothersasmuchasyoucan,andmakesuretheenvironmentaroundyouisworkingtostrengthenyourwillpowerandfocus,nottoweakenyourefforts.Makethemostofthewillpowermuscle.Agreatdealofrecentresearchclearlyindicatesthatwillpowerislikeamuscle.Youcanexhaustitmorequicklythanyoumightimagineand,whenyoudo,youloseyourabilitytoself-regulateyourbehavior.Oneimmediatemethodtostrengthenyourresolveinordertokeepyouontaskistoremindyourselfofyourvalues.39.Beatingprocrastinationisn’trocketscience,butitispsychology.Procrastinatorscanchangetheirbehavior—butdoingsoconsumesalotofmentalenergy.40.Itcanbedonewithhighlyorganizedcognitive(认知的)behaviortreatment.Itssideeffectsincludelosingopportunities,rushedwork,stress,anger,andguilt.Donotperformseveraltasksatatime.Thisprocessofself-recognitionstrengthensourweakeningwillpower.Whenself-regulationfails,it’softenbecauseshort-termemotionalrepaircomesbeforeourlong-termgoals.Anditdoesn’tnecessarilymeanonefeelstransformedinternally.Itmeansdoingmoreenjoyablethingsinplaceoflessenjoyableones.Reduceuncertaintyanddistractions.第三部分语言知识及运用（共三节，满分55分）单项填空（共20小题；每小题0.5分，满分10分）从A、B、C、D四个选项中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。Thenewpolicyoneducationhasattracted_____________attention.A.ahugenumberof B.alargesumofC.agreatdealof D.agreatmanyStudentsshouldinvolvethemselvesincommunityactivities_____________theycangainexperienceforgrowth.A.whoB.when C.whichD.whereThemachineisofgoodquality.Ifit__________breakdownwithinthefirstyear,wewouldrepairitatourexpense.A.would B.should C.could D.mightThough_________abouthisstrangeclothes,shestillpaysnoattentiontoit.teasedB.teasingC.isteased D.havingteasedIt'smanagementthat'satfault_________thework-force.otherthanB.morethan C.ratherthan D.lessthan46.---Howdidyou_________thecompany?---Itusedtobe_________myfather.Hegaveittomeafterhisretirement.A.takepossessionof;inpossessionofB.takethepossessionof;inthepossessionofC.takepossessionof;inthepossessionofD.takethepossessionof;inpossessionofHadImadegooduseofthissoftware,ahugeamountoftimeandenergy_________.A.wouldhavebeensaved B.hadbeensavedC.willbesaved D.wassavedInternetshoppingisreally________whenpeoplearesureofitssafety.A．settingup B．settingoffC．takingup D．takingoffHehurriedhome,only_________hiskeyshadbeenleftintheoffice.A.finding B.havingfound C.tohavefound D.tofindIfyou________sometimeforsportseveryday,________you’llfindit________.A.setout...afterall...worth B.setaside...intime...worthit C.putaway...ontime...worthwhile D.putout...allinall...worthyHeistheonlyoneofthestudents_________abletospeakbothEnglishandJapanesewell.A.whois B.whoare C.thatis D.thatareEveryonemaydependon______won’thappenagainwiththesereassuringmeasures.A.itthatitB.thatit C.that D.itHewasarrestedonchargesofcorruptionand_________ofpower.A.amuse B.abuse C.accuse D.adoption_________shecanbeannoyingattimes,Ilikeher.A.Incase B.Asif C.Inspiteof D.EventhoughItwas_________heentereduniversity_________hegotonwellwithhisparents.A.when;then B.not;until C.notuntil;that D.only;when---Iamstillpreparingfortomorrow’sspeech. ---Oh.Timeis_________,soyouneedtospeedup.A.losingout B.givingout C.goingout D.runningout_________thathe_________setupmorethantenbrancheselsewhere.A.SoambitiousJohnis;aimsto B.SoambitiousisJohn;aimsto C.SoambitiousJohnis;aimsat D.SoambitiousisJohn;aimsat_________isapitythatsuchagreatathlete_________retiresoearly.A.What;would B.It;wouldC.This;should D.It;should---Whoshouldberesponsiblefortheheavyburdenofthestudents? ---______thetestsysteminsteadoftheteachers.A.Theyshouldbe B.Thatis C.It.is D.WhatisJohnson,_________formonthstofindajob,finallytookapositionatalocaladvertisingagency.A.tostruggle B.struggling C.struggled D.havingstruggled完形填空（共20小题；每小题1.5分，满分30分）阅读下面短文，从短文后各题所给四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。Everyoneinbusinesshasbeentoldthatsuccessisallaboutattractingandretaining(留住)customers.Itsoundssimpleandachievable.But,61,wordsofwisdomaresoonforgotten.Oncecompanieshaveattractedcustomerstheyoften62thesecondhalfofthestory.Inthe63ofbeatingoffthecompetition,negotiatingprices,securingorders,anddeliveringtheproduct,managerstendtobecomecarriedaway.Theyforgetwhattheyregardastheboringsideofbusiness—64thatthecustomerremainsacustomer.65toconcentrateonretainingaswellasattractingcustomerscostsbusinesshugeamountsofmoneyannually.Ithasbeenestimatedthattheaveragecompanylosesbetween10and30percentofits66everyyears.Inconstantlychanging67,thisisnotsurprising.Whatissurprisingisthefactthatfewcompanieshaveanyideahowmanycustomerstheyhavelost.Onlynowareorganizationsbeginningto68thoselostopportunitiesandcalculatethe69implications.Cuttingdownthenumberofcustomersacompanylosescanmakeabig70initsperformance.ResearchintheUSfoundthatafivepercentdecreaseinthenumberofdefecting(流失的)customersledto7IntheUS,Domino’sPizzaestimatesthataregularcustomerisworthmorethan$5,000overtenyears.Acustomerwhoreceivesapoorqualityproductorserviceontheirfirstvisitand72neverreturns,islosingthecompanythousandsofdollarsin73profits(moreifyouconsiderhowmanypeopletheyarelikelytotellabouttheirbadexperience).Thelogicbehindcultivatingcustomer74isimpossibletodeny.“Inpracticemostcompanies’marketingeffortisfocusedongettingcustomers,withlittleattentionpaidto75them”,saysAdrianPayneofCornfieldUniversity’SchoolofManagement.“Researchsuggeststhatthereisacloserelationshipbetween76customersandmakingprofits.77customerstendtobuymore,arepredictableandusuallycostlesstoservicethannewcustomers.Furthermore,theytendtobelessprice78,andmayprovidefreeword-of-mouthadvertising.Retainingcustomersalsomakesit79forcompetitorstoenteramarketorincreasetheir80ofamarket.A.inparticular B.inreality C.atleast D.firstofallA.emphasize B.doubt C.overlook D.believeA.excitement B.sorrow C.decisionD.performance A.denying B.ensuring C.arguing D.provingA.Moving B.Hoping C.Starting D.FailingA.shops B.guests C.opportunities D.customersA.markets B.tastes C.prices D.expenses A.lookforwardto B.gaveintoC.devoteto D.wakeupto A.Cultural B.social C.financial D.economicalA.promise B.plan C.mistake D.differenceA.cost B.opportunity C.profit D.budgetA.asaresult B.onthewhole C.inconclusion D.onthecontraryA.huge B.potential C.extra D.reasonableA.beliefs B.loyalty C.habits D.interestA.affecting B.understanding C.keeping D.attractingA.introducing B.analyzing C.searchingD.retainingA.Assumed B.Respected C.Established D.UnexpectedA.agreeable B.flexible C.friendly D.sensitiveA.unfair B.difficult C.essential D.convenientA.share B.goodsC.stresses D.progress第II卷注意：将答案写在答题卡上，写在本试卷上无效。语法填空（共10小题；每小题1.5分，满分15分）阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空，并将答案填写在答题卡标号为ItwasJanuary1st,thefirstdayoftheyearandaholidayforme.Istartedbythinkingofgettingthebankworkdone.Thebankclerk,1elderlygentlemanwithawhitebeard,2(nod)andIsatinfrontofhim.Hefilledinmydetailsletterbyletter.Minutespassedandnothinghappened.Istartedwondering3wehadcomputerizedbankingifwewerestillfillinginforms.Afterwaitingfortenmoreminutes4(patience),Ieagerlyaskedhimifmyworkwasdone.Heshouted,“Nothingisdone.Itwilltaketime!”SuddenlyIfelt5ofussailinginthesameboat.Ifeltthathewasalsomissingthesmallthingsinlifelikeahotcupofteaor6(lie)inawarmbedlikeme.Twominutes7(late),Itoldhim,“Sir,takeyourtime.Iamnotinahurry.”Thismansuddenlygavemeararesmileandsaid,“Youarenotinahurrybutsomebodyelsewillcomewhowillbeinahurry.”Hereallytouchedmyheartwithhiswisewords.AllthistimeIthoughtofhim8arobot,someonewhowasthereformyconvenience,9todayIsuddenlyfeltastrangecommunion(共鸣)withhim.Idecidedtobemorefriendlywithpeople10第四部分书面表达（共两节，满分35分）第一节完成句子（共20小题；每小题0.5分，满分10分）请根据单词的首字母或括号里的提示完成下列句子，每空只填一个单词。Shewasrewardedforher40years’f_________servicewiththecompany.Thewayinwhichweworkhasundergoneacomplete_________(atotalchangeinsomething,arevolution)inthepastdecade.Hestronglybelievesthattheremustbeaphysicalexplanationforthesestrange_________(现象).Myeyesslowlygrew_________(familiarwithsomethingandacceptingitasnormalorusual)tothedark.Thepolicesaidthattheaccidentdeservedf