《国际接待与应用英语》课件-Health and Recreation Service 康乐服务

国际接待与应用英语HealthandRecreationDepartment

TheHealthandRecreationDepartmentinthehotelcanbeseenasthebranchofthehotelwhichprovidesthe“fun”fortheguests.Itcanmaketheguest’sstayatthehotelbefun,excitingandmemorable.Theservicecanreallymakeahotelstandoutforitsguests.Inthemodernhotels,HealthandRecreationCenterisoftenchargedtothethird-partycompanies.UnitTenHealthandRecreationService

LearningObjectivesPositionDescriptionDiscussionTaskList

01020304

LearningGuideList05USEFULSENTENCESDialogueExercise&Practice06070809Evaluation10Skills&SupplementKnowledgeIdeologicalandPoliticalElementVOCABULARYLearningObjectives01KnowledgeObjectives:Makestudentmastervocabularyandphrasesrelatedtohealthandrecreationservice.Makestudentmasterusefulsentencesanddialogueofhealthandrecreationservice.MakestudentmastertheproceduresofvariousservicesprovidedbyHealthandRecreationCenter.LearningObjectives01CompetenceObjectives:Fosterstudent’sabilityofintroducinghealthandrecreationservice.Fosterstudent’sabilityofservingguestinHealthandRecreationCenter.Improvestudent’sskilloffulfilguest’sneed.LearningObjectives01AffectiveObjectives:Trainstudent’sabilityofcommunicationandcooperation.Makestudentsmorequalifiedandprofessionalintheirfieldthroughleaningandpractice.LearningObjectives01Emphasis:Workingprocedureofhealthandrecreationservice.Makedialogandrole-play.LearningObjectives01Difficultpoints:ProvidehealthandrecreationserviceaccordingtoworkingprocedureandstandardinEnglish.Howtointroducehealthandrecreationserviceinthesimulationscenario.LearningObjectives01PositionDescription02TheHealthandRecreationserviceprovidesawonderfulopportunityforboththehotelandguests.Thereisabroadrangofrecreationalactivitiesavailableathotel,aswellasthefacilitiesoffered.Someofthemoreupscaleestablishmentsanyofferanyorallofthefollowing:KTVBallroomordancehallFitnessclubYogaorcardiofacilitiesSpaandmassagetreatmentcenterBeautysalonSwimmingpoolSaunaBasketballcourtsTenniscourtsTabletennisGolfChessandcardroomBilliardtablesBowlingalleyMovietheaterTheHealthandRecreationpersonnelmustbeoutgoing,helpful,well-trainedandfriendly.Theirmainjobistoensuretheguestshavetheultimateenjoyable,relaxingandfunexperience.Thetasksthattheyshouldaccomplishasfollows:Introducinganddemonstratingthehotel'srecreationalfacilitiesandservices.Touringtheguestsaroundthedifferentfacilities.Askingquestionsofpreferenceandmakingsuggestions.Answeringquestionsaboutcostsandfees.Servingdrinks,foodandsnacks.Assistingguestswithanypersonalissuesorrequests.

Theprocedureofofferingrecreationserviceis:1.Greetingtheguests.2.Showingthegueststotheirdesiredrecreationfacilitiesandarea.3.Introducinghowtoenjoytherecreationfacilities.4.WishingguestshaveagoodtimeintheRecreationCenter.Discussion031.Haveyoueverbeentoanyhotelhealthandrecreationcenter?2.Whatkindofservicecanarecreationcenteroffer?3.DoyouthinkHealthandRecreationdepartmentisaveryimportantpartinhotel?Why?TaskList04PurposeProvidehealthandrecreationserviceSituationThroughoutthedayMaterialsTowels,cleaningchemicals,watertestingkitActionsMaintainhealthandrecreationareaandfacilityneatly.Acknowledgeguestwithin3minutes.Providetowelsanddrinksuponrequest.Offerfacilityorientationifguestneed.Provideinformationofvarioushealthandrecreationservice.StandardsDepthsighs,safetyinstructionsmustbepresent.Poolandareaaroundmustbecleanedandwellmaintained.Chairs,tablesandumbrellasmustbearrangedneatly.Lockerroommustbecleanedandnecessarybeavailable.Thefitnesscentermustbeodorfree.TaskProvideinformationandinstructionCleanandmaintainareaandfacilityneatly.Providetowelsasrequest.Up-sellifpossible.LearningGuideList05TopicRoomreservationObjective/ChecklistVocabularyandphrases:21Sentences:6Dialogues:1Providehealthandrecreationservice.Beproudoftheirfuturejob.CommunicationandCooperation.Bequalifiedandprofessionalinthefield.Human-OrientedEnterpriseCultureResourceTextbookPPTvideoDubbingMicrolectureMethodDiscussionandSituationProcessPre-class:Vocabulary&Sentence&DialogueIn-Class:Exercise&Dubbing&Practice&RoleplayPost-class:Skills&&IdeologicalandPoliticalElementSummaryVOCABULARY06indoor

/ˈɪndɔːr/

adj.室内的，户内的various

/ˈveəriəs/adj.各种各样的；多方面的fitness

/ˈfɪtnəs/n.健康；适当；适合性equipment

/ɪˈkwɪpmənt/n.设备，装备；器材ballroom

/ˈbɔːlruːm;ˈbɔːlrʊm/

n.舞厅；跳舞场dancehall舞厅Yoga

/ˈjəʊɡə/

n.瑜伽，瑜伽术Spa/spɔ/

n.

温泉treatment/ˈtriːtmənt/

n.治疗，疗法；处理；对待beautysalonn.美容院swimmingpool

/ˈswɪmɪŋpuːl/

n.游泳池sauna

/ˈsɔːnə;ˈsaʊnə/

n.桑拿浴vi.洗桑拿浴basketballcourt

n.篮球场tenniscourtn.网球场tabletennis/ˈteɪbltenɪs/

n.乒乓球golf

/ɡɒlf/

n.高尔夫球；高尔夫球运动；vi.打高尔夫球chessandcardroomn.棋牌室billiardtables

/ˈbɪljərd/

n.台球桌bowlingalleyn.保龄球馆theater/ˈθiːətər/

n.电影院，戏院，剧场USEFULSENTENCES071.HowmayIhelpyoutoday?2.I'dliketodosomeexercise.3.Doesthehotelhaveaswimmingpool?4.Thereisaindoorswimmingpools.5.What'srateforusingthem?6.It'sfreeforhotelguests.Dialogue08R-receptionistG-guestR：Goodmorning.HowmayIhelpyoutoday?G：Goodmorning.I'dliketodosomeexercise.Doesthehotelhaveaswimmingpool?R：Yes,sir.Thereisaindoorswimmingpools.G：Great.Doesitopennow?R：Yes.It'sopenfrom7:00amto11:00pm.G：OK.Thankyou.R：OurhotelalsohaveaFitnessCenterwhichhasvariousfitnessequipment,tenniscourt,tabletennistableandaYogaroom.G：Wonderful.Iwillcheckitout.What'srateforusingthem?R：It'sfreeforhotelguests.G：Isee.Thankyou.R：Mypleasure.Exercise&Practice09Lookatthefollowingpictureandtrytoputappropriatetermsunderthepictures.

DecidewhetherthefollowingstatementsareTrue(T)orFalse(F).1.Theswimmingpoolisusuallyfreeforhotelguest.2.TheFitnessCenterinhotelisusuallyopen24hours.3.ThereceptionistinFitnessCentershouldassistguestswhentheyusethefacilities.4.TheclerksworkinFitnessCentershouldhaveprofessionalcertification.Practice

Evaluation10SelfPeerTeacherContent(40)Correctgrammar&Perfectexpression&Appropriatelength

Pronunciation(30)Fluency&Speakingloud/clearly&Intonation

Professionalism(20)Behaviors&Properexpression

Cooperation(10)Teamworkinperformance&Interactionwithothers

Score

Skills&SupplementKnowledgeTopHotelBrandandGroupsIdeologicalandPoliticalElement

Human-OrientedEnterpriseCultureTheService-ProfitChain(HarvardBusinessReview)

Top-levelexecutivesofoutstandingserviceorganizationsspendlittletimesettingprofitgoalsorfocusingonmarketshare,themanagementmantraofthe1970sand1980s.Instead,theyunderstandthatintheneweconomicsofservice,frontlineworkersandcustomersneedtobethecenterofmanagementconcern.Successfulservicemanagerspayattentiontothefactorsthatdriveprofitabilityi