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数字时代的商务英语写作-知到答案、智慧树答案第一章单元测试1、问题:Businesscommunicationhasbecomemorechallengingthaneverbefore,becauseof()选项:A:thepervasivenessofdigitaltechnologyB:theglobalizationofbusinessandtheincreaseinworkforcediversityC:theincreasinglyflattenedmanagementstyleandemphasisonteamwork答案:【thepervasivenessofdigitaltechnology;theglobalizationofbusinessandtheincreaseinworkforcediversity;theincreasinglyflattenedmanagementstyleandemphasisonteamwork】2、问题:Whichofthefollowingrepresentsagoalforbusinesswriters?()选项:A:Youshouldconcentrateonyourfeelingsinbusinessmessages.B:Youshouldgetyouraudiencetobelieveandacceptyourideas.C:Youshouldcreatemessagesthatarelengthytodemonstrateyoursuperiorintellectandlanguageskills.D:Youshouldwritebusinessmessagesfromyourperspective.答案:【Youshouldgetyouraudiencetobelieveandacceptyourideas.】3、问题:Whichofthefollowingdescribesthelanguagefeatureofbusinesswriting?()选项:A:useofnominalizationsB:long,complexsentencesC:plainlanguageandfamiliarwordsD:frequentuseofdisciplinaryterminologies答案:【plainlanguageandfamiliarwords】4、问题:Whenpreparingabusinessmessage,youshouldmakeyourwritingaudienceoriented.Audienceorientedmeansyoushould()选项:A:writetosolveaproblemorconveyinformation.B:presentideasclearlybutconcisely.C:concentrateonlookingattheproblemfromthereceiver'sperspective.D:attempttogetyouraudiencetobelieveandacceptyourmessage.答案:【concentrateonlookingattheproblemfromthereceiver'sperspective.】5、问题:Businesswritingshouldbepurposeful.Inthiscontextpurposefulcanbestbedefinedas()选项:A:presentingideasclearlyandconcisely.B:gettingyouraudiencetobelieveandacceptyourmessage.C:solvingproblemsandconveyinginformation.D:concentratingonthereceiver'sperspectiveinsteadofyourown.答案:【solvingproblemsandconveyinginformation.】6、问题:Businesswritingshouldbeeconomical.Inthiscontexteconomicalcanbestbedefinedas()选项:A:solvingproblemsandconveyinginformation.B:gettingyouraudiencetobelieveandacceptyourmessage.C:presentingideasclearlyandconcisely.D:concentratingonthereceiver'sperspectiveinsteadofyourown.答案:【presentingideasclearlyandconcisely.】7、问题:Abusinessmessageshouldbelongbecausequantityenhancesquality.()选项:A:False答案:【False】8、问题:Whenyoucomposeabusinessmessages,youoftenneedtocaterforseverallevelsofreadership.()选项:A:False答案:【】9、问题:Oneimportantpurposeofwritingabusinessmessageistoimpressyourreaderanddemonstrateyourlanguagecompetencebyusingbigwordsandlongcomplexsentences.()选项:A:False答案:【False】10、问题:AlthoughbusinesswritinginEnglishseemsintimidating,templatesorformletterscanbeaneffectivemeanstohelpwithit.()选项:B:False答案:【False】第二章单元测试1、问题:Whatquestionshouldyouasktovisualizeyouraudience?()选项:A:Whatpositiondoesthepersonholdintheorganization?B:DoIneedtoincludemorebackgroundinformation?C:ShouldIexpectaneutral,positive,ornegativeresponsetomymessage?D:Allanswerchoicesarequestionsyoushouldasktovisualizeyouraudience.答案:【Allanswerchoicesarequestionsyoushouldasktovisualizeyouraudience.】2、问题:Stephanieispreparingamarketanalysisforherbusinessplan.Forfirsthandinformationsheshould()选项:A:reviewscientificexperimentsconductedbyexperts.B:searchtheInternetforrelatedWebsites.C:searchmanuallyinherlocallibrary.D:conductinterviewsandsurveysororganizeafocusgroup.答案:【conductinterviewsandsurveysororganizeafocusgroup.】3、问题:Anyaissendingapersuasivememotoherstaffaskingthemtoparticipateinthenewwellnessprogram.WhichofthefollowingsourcesofinformationwouldbemostappropriatetohelpAnyashapeaneffec()选项:A:ResearchincompanyfilesB:LibraryresearchroomsC:QuestionnairesandsurveysofemployeesD:Tightlycontrolledscientificexperimentation答案:【Questionnairesandsurveysofemployees】4、问题:Thedirectstrategywouldbemostappropriatewhen()选项:A:expectingtheaudiencetobepleased,mildlyinterested,orneutral.B:deliveringbadnews.C:revealingsensitivenews.D:presentingideasrequiringpersuasion.答案:【expectingtheaudiencetobepleased,mildlyinterested,orneutral.】5、问题:Richardbeganhismemowithbackgroundinformationandexplanationsbeforeannouncingareductioninhealthinsurancecoverage.ThestrategyRichardusediscalled()选项:A:indirect.B:frontloading.C:direct.D:passivevoice.答案:【indirect.】6、问题:Whatisasentencefragment?()选项:A:TwoindependentclausesconnectedwithoutpunctuationoraconjunctionB:TwoindependentclausesconnectedbyacommawithoutaconjunctionC:Abroken-offpartofacomplexsentenceD:Thepartofasentencecontainingtheverb答案:【Abroken-offpartofacomplexsentence】7、问题:Whichofthefollowingcontainsnosentencefaults?()选项:A:Havinggoodhealthinsuranceisimportanttoemployeesweneedtokeepthatinmind.B:Reviewthelistofbenefits,thenletmeknowwhatyouthink.C:Whichiswhyweareconsideringnewhealthinsuranceoptions.D:HealthNet'scoverageisextensive,andtheratesarefair.答案:【HealthNet'scoverageisextensive,andtheratesarefair.】8、问题:Whichstatementisaccurate?()选项:A:Revisionshouldalwaysoccurafteryouhavecompletedwriting.B:Revisingandproofreadinginvolvethesamesteps.C:Proofreadinginvolvesusingonlyaspellchecker.D:Businessmessagesmustbeclear,concise,andreadable.答案:【Businessmessagesmustbeclear,concise,andreadable.】9、问题:Whichofthefollowingbestavoidsflabbyexpressions?()选项:A:TheCEOisoftheopinionthatstockpriceswillincreasenextquarter.B:Wedonotexpectanypayraisesatthispointintime.C:Inveryfewcasesdojobapplicantsperformadequateresearchaboutacompany.D:Althoughmanyemployeeshaverequestedtraining,wecan'taffordtheextraexpense.答案:【Althoughmanyemployeeshaverequestedtraining,wecan'taffordtheextraexpense.】10、问题:Whichofthefollowingbestavoidsalonglead-in?()选项:A:Yes,wewillsendtheinformationyourequested.B:Youmaybeinterestedtolearnthatwewillsendtheinformationyourequested.C:Thisistoadviseyouthatwewillsendtheinformationyourequested.D:Iamwritingthislettertoinformyouthatwewillsendtheinformationyourequested.答案:【Yes,wewillsendtheinformationyourequested.】第三章单元测试1、问题:Businesswriterswhousewordssuchasinterrogate,remuneration,andterminateareusinglanguagemanyreaderswouldconsider()选项:A:jargon.C:slang.D:conversational.答案:【】2、问题:Whichofthefollowingsentencesbestfocusesontheaudience?()选项:B:Allsentencesarefocusedontheaudienceratherthanthesender.C:Weareverypleasedtohaveyouasournewestcustomer.D:Registernowtolockinyourpreferredtraveldates.答案:【Registernowtolockinyourpreferredtraveldates.】3、问题:Asemployeesuseinstantmessagingtoconductmorebusiness,theyshouldsendmessagesthatareinformal,conversational,and()选项:A:professional.B:streamlined(e.g.,usingabbreviationssuchasurforyouare).C:filledwithslangandjargon.D:casual,includinglow-levellanguage.答案:【professional.】4、问题:Whichofthefollowingismostacceptableforbusinesswriting?()选项:A:Ourcompanystipulatesthatyoumustsubmityourhourssothatwecancompensateyouproperly.B:Pleasecheckwithyoursupervisorforinformationaboutsalaryincreases.C:Itisimperativethatweascertainwhetheryouqualifyforbenefits.D:Yourremunerationwillperpetuateforthreeweeksafteryourtermination.答案:【Pleasecheckwithyoursupervisorforinformationaboutsalaryincreases.】5、问题:Whichofthefollowingdemonstrateseffectivebusinesswriting?()选项:A:Theofficepersonnelwillassistyouwithyourforms.B:ThefemaleattorneygraduatedfromYale.C:AllexecutivesandtheirwiveswillattendtheRenoconference.D:Asalesmanmustmeetmonthlysalesquotas.答案:【Theofficepersonnelwillassistyouwithyourforms.】6、问题:Toemphasizeanideathroughmechanics,placeitin()选项:A:Anyofthesetechniqueswouldemphasizetheidea.B:boldface.C:capitalletters.D:adifferentfontstyle.答案:【Anyofthesetechniqueswouldemphasizetheidea.】7、问题:Whichofthefollowingstatementsregardingbulletedornumberedlistsisaccurate?()选项:A:Listsconfusereadersbecausetheyarevisuallydistracting.B:Listsdecreasethereadabilitylevelofadocument.C:Listsallowreaderstoreviewmainideasquickly.D:Listsdecreaseareader'scomprehensionofthemainideas.答案:【Listsallowreaderstoreviewmainideasquickly.】8、问题:Monicaiswritingherfirstsafety-inspectionreport.Tosoundbusinesslikeandprofessional,Monicashouldincludeexpressionssuchastheaffectedparty,theundersigned,andthewriter.()选项:B:False答案:【False】9、问题:Thefollowingsentenceeffectivelyusesastylisticdevicetode-emphasizethebadnews:Althoughwedon'thaveanyavailablepositionsatthistime,wewerepleasedtoreceiveyourapplicationandwillkeepitonfileforsixmonths.()选项:A:False答案:【】10、问题:Whatquestionshouldyouasktovisualizeyouraudience?()选项:A:Allanswerchoicesarequestionsyoushouldasktovisualizeyouraudience.B:Whatpositiondoesthepersonholdintheorganization?C:ShouldIexpectaneutral,positive,ornegativeresponsetomymessage?D:DoIneedtoincludemorebackgroundinformation?答案:【Allanswerchoicesarequestionsyoushouldasktovisualizeyouraudience.】第四章单元测试1、问题:Enddatesandspecificactionsinaroutinerequestlettershouldbeplacedinthe()选项:B:enclosurenotation.C:introduction.D:closing.答案:【closing.】2、问题:Whichofthefollowingwouldbethemosteffectiveclosingstatementinaroutineactionrequestletter?()选项:A:PleasesendacontractforheatingandventilationworkbyApril1toallowinstallationtobeginbyApril15.B:ThankingyouinadvanceforsendingacopyofthecontractforinstallationofanewHVACsystembyApril1.C:Wehopeyoucangetourworkcompletedinatimelymanner.D:Iwouldappreciatereceivingacopyofthecontractforyourproposedinstallationatyourearliestpossibleconvenience.答案:【PleasesendacontractforheatingandventilationworkbyApril1toallowinstallationtobeginbyApril15.】3、问题:Inconcludingyourdirectreplyletter,youshould()选项:A:signoffwithafamiliarexpressionsuchas"IfImaybeoffurtherassistance,pleasedon'thesitatetocallme."B:omityournamebutincludethecompanynameinthesignatureblock.C:avoidrepeatingtheinformationprovidedorreferringtoitsuse.D:providespecificsiffurtheractionisrequired.答案:【providespecificsiffurtheractionisrequired.】4、问题:Kimisfollowingthethree-partplantowriteadirectclaimletteraboutaproblemwithherdigitalcommunicationservicebundle.Whatshouldsheputinheropening?()选项:A:DetailsoftheadjustmentshedesiresB:AcleardescriptionofthedesiredactionC:AgoodwillstatementandenddateD:Anexplanationofthenatureofherproblemwiththedigitalcommunicationservicebundle答案:【Acleardescriptionofthedesiredaction】5、问题:Whichofthefollowingisthemostappropriateopeningforanadjustmentlettergrantingaclaim?()选项:A:Theenclosedcheckfor$78,whichcoversthecostofyourdinner,demonstratesourdesiretosatisfyourcustomersandearntheirconfidence.B:ThankyouforyourletterofNovember16describingyourbaddiningexperiencewithuslastweekenD.C:Weareverysorrytohearthatyourmealwithusdidnotmeetyourexpectations.D:Althoughwebelievethatthefoodweservedlastweekendwasofthehighestquality,wearewillingtorefundthecostofyourdinnerthistimeonly.答案:【Theenclosedcheckfor$78,whichcoversthecostofyourdinner,demonstratesourdesiretosatisfyourcustomersandearntheirconfidence.】6、问题:Toencourageapositiveresponsetoyourrequestforaction,considerconnectingyourappreciationintheclosingtoastatementdevelopingsenderbenefits.()选项:B:False答案:【False】7、问题:Ifyouusee-mailtorespondtoaninquiry,checkfactscarefullybecauseyoure-mail,likeanydocumentwrittenforyourcompany,isconsideredalegallybindingcontract.()选项:B:False答案:【】8、问题:Beginadirectclaimletterwithadescriptionofyourpreviousexperiencesasafaithful,happycustomer.()选项:A:False答案:【False】9、问题:Intheclosingparagraphofanadjustmentletter,itisinappropriatetomentionanotheroneofyourcompany'sproductsorservices.()选项:B:False答案:【False】10、问题:Whichofthefollowingsentencesbestfocusesontheaudience?()选项:A:Allsentencesarefocusedontheaudienceratherthanthesender.C:Weareverypleasedtohaveyouasournewestcustomer.D:Registernowtolockinyourpreferredtraveldates.答案:【Registernowtolockinyourpreferredtraveldates.】第五章单元测试1、问题:Tanyaisplanningapersuasivemessage.Whatshouldshedoinheropening?()选项:A:Focusonthesender'sdirectandindirectbenefits.B:Askastimulatingquestion.C:Showthevalueofherproposal.D:Explainthepurposeoftherequestcompletely.答案:【Askastimulatingquestion.】2、问题:Whenusingtheindirectstrategyinapersuasivemessage,youshouldplacethereasonsandexplanations()选项:A:beforethemainidea.B:inanattachmenttothemessage.C:afterthemainidea.D:intheclosingofthemessage.答案:【beforethemainidea.】3、问题:Whichofthesestatementsaboutpersuasionismostaccurate?()选项:A:Mostpersuasiverequestsshouldbewrittendirectlytoshowyourconfidence.B:Becauseeffectivepersuasiveappealsrequirecreativity,youwillnotusuallyneedtofollowaspecificwritingplaninthesemessages.C:Theabilitytopersuadewillbeimportanttosuccessinbusiness,butthisabilityisnotimportanttopersonalsuccess.D:Persuasionisimportantifyouanticipateresistanceorifyoumustpreparebeforeyoucanpresentyourideaseffectively.答案:【Persuasionisimportantifyouanticipateresistanceorifyoumustpreparebeforeyoucanpresentyourideaseffectively.】4、问题:Thebestwaytobeginapersuasiverequestisto()选项:A:capturethereader'sattentionandinterest.B:explainyourrequestlogicallyandconcisely.C:useaneutralbutunrelatedbufferthatleadsintotherequest.D:immediatelyprovethemeritofyourrequest.答案:【capturethereader'sattentionandinterest.】5、问题:ProfessionalmarketersandsalespeoplefollowtheAIDAstrategyintheirsaleslettersbecauseitiseffective.WhatdoesAIDArepresent?()选项:A:Attraction,innovation,determination,andactivityB:Access,incite,determine,andactivateC:Appeal,input,develop,andattuneD:Attention,interest,desire,andaction答案:【Attention,interest,desire,andaction】6、问题:Inthebodyofyourpersuasivemessage,youwillreduceresistanceby()选项:A:avoidinganypotentialreasonsforresistance.B:focusingexclusivelyonreaderbenefits.C:anticipatingargumentsandofferingcounterarguments.D:shiftingreaderattentionthroughpraiseandcompliments.答案:【anticipatingargumentsandofferingcounterarguments.】7、问题:Whenwritingpersuasiveclaimorcomplaintletter,youshould()选项:A:addressthelettertoaspecificdepartmentsuchacustomer-servicedepartmentratherthantoanindividualtogetmoreattention.B:appealtothereceiver'ssenseofresponsibilityandprideinthecompany'sgoodname.C:useastrongtonewithaccusatorylanguagetodemonstrateyourdissatisfaction.D:suggestthatthereceiverintentionallydeceivedyouorintentionallycreatedtheproblem.答案:【appealtothereceiver'ssenseofresponsibilityandprideinthecompany'sgoodname.】8、问题:Royneedstowriteapersuasivemessagetohisboss.WhatwouldyoutellRoytoplaceinhisclosing?()选项:A:Repeatallthelogicalreasonsyouhavesupportingyourrequest.B:Overcometheboss'sresistancetograntingyourrequest.C:Motivateyourbosstotakeaction.D:Describeyourrequestindetail.答案:【Motivateyourbosstotakeaction.】9、问题:Whichofthefollowingmessageswouldmostlikelyrequiretheindirectstrategytopersuade?()选项:A:RequestingfavorsandactionfromcoworkersB:MakingatypicalclaimC:Askinganemployerforagreed-uponbenefitssuchasvacationtimeD:Informingemployeesofanupcomingall-staffmeeting答案:【Requestingfavorsandactionfromcoworkers】10、问题:Selectthesituationthatisleastlikelytorequirepersuasion.()选项:A:AninvitationtotheCEOofFacebooktospeakatyourprofessionalorganization'snextmeetingB:ArequesttohaveadefectiveprinterreplacedwithinthewarrantyperiodC:ArefundrequestforasoftwareprogramthatyouopenedbutdecidednottokeepD:ArequesttoyourcolleaguestodonatemoneytotheUnitedWayeachpayperiodthroughpayrolldeductions答案:【Arequesttohaveadefectiveprinterreplacedwithinthewarrantyperiod】第六章单元测试1、问题:Businesswritersmustlearnwhichbad-newsmessagesshouldbepresentedwiththedirectstrategyandwhichshouldbepresentedwiththeindirectstrategy.()选项:B:False答案:【】2、问题:Ifyourreceivermightoverlookthebadnews,itisappropriatetousethedirectstrategy.()选项:B:False答案:【】3、问题:Ifyourmessagemaycreateahostilereaction,youshouldusetheindirectstrategy.()选项:A:False答案:【】4、问题:Thankyousomuchforaskingmetospeakattheuniversity'sgraduationceremonyisaneffectivebufferinarefusalletter.()选项:B:False答案:【False】5、问题:Themostimportantpartofabad-newsmessageisthesectionthatexplainswhyanegativedecisionisnecessary.()选项:A:False答案:【】6、问题:Usingthefollowingstatementinanexplanationofthereasonsforthebadnewscouldhelpthereceivertoacceptthemessage:Althoughwewouldliketoconsiderinstallingtheheatingsystemyouhaveoffeefficient,environmentallyfriendlyunit.()选项:A:False答案:【】7、问题:Placingthereasonsbeforethebadnewsimprovesthechancesthatthereaderwillacceptandunderstandthebadnews.()选项:A:False答案:【】8、问题:Companypolicypreventsusfromexchangingyourdefectivewirelessroutermorethan30daysafteryoupurchaseditisanexampleofaneffectiveexplanation.()选项:A:False答案:【False】9、问题:Totakethespotlightoffthebadnews,placeitattheendofaparagraph.()选项:A:False答案:【False】10、问题:Whenyoumustrefusearequest,youmaysometimesofferanalternative,substitute,orcompromise.()选项:A:False答案:【】第七章单元测试1、问题:Whichofthefollowingismostlikelytobewrittenasaninformativereport?()选项:A:ArecommendationfromtheInformationTechnologyDepartmentthatyourcompanyinstallawirelessnetworkB:Asummaryofinformationpresentedatarecentconferencefortechnicalwriters.C:AcomparisonoffivehandheldcommunicationdevicesthatyourcompanymightpurchaseD:Afeasibilitystudyaddressingtuitionreimbursementtoallemployees答案:【Acomparisonoffivehandheldcommunicationdevicesthatyourcompanymightpurchase】2、问题:Whenyouorganizeareportindirectly,inwhichordershouldyoupresentyourideas?()选项:A:Descriptionoftheproblem,facts,conclusions,andrecommendationsB:Descriptionoftheproblem,conclusions,facts,andrecommendationsC:Theindirectpatterndoesnotfollowasetorderofideas.D:Conclusion,recommendations,descriptionoftheproblem,andfacts答案:【Conclusion,recommendations,descriptionoftheproblem,andfacts】3、问题:Althoughcitingsourcesinaformalreportisessential,youdonotneedtocitesourcesinaninformalreport.()选项:A:False答案:【False】4、问题:Thefirststepinpreparingareportistositdownandbeginwritingimmediately;thistechniqueallowsyoutocaptureyourbestideasquickly.()选项:A:False答案:【False】5、问题:Whichofthefollowingstatementisincorrect?()选项:A:Executivesummaryisthemostimportantsectionofthebusinessplanandiswrittenformanagerorexecutive.B:Thelengthofexecutivesummaryissuggestedtobenomorethanone-tenthofthebusinessplansornotmorethanacoupleofpagesforlengthybusinessplans.C:Executivesummaryhighlightstheproposalorbusinessplanandiswrittenformanagerexecutives,soitshouldbelesstechnicallyoriented.D:Toshowyouareknowledgeableinthefield,youshouldprepareexecutiveusingasmanyjargonsortechnicaltermsaspossiblesoastoimpressyourboss.答案:【Thelengthofexecutivesummaryissuggestedtobenomorethanone-tenthofthebusinessplansornotmorethanacoupleofpagesforlengthybusinessplans.】6、问题:Whatisthepurposeofaletterormemooftransmittal?()选项:A:TointroducethewriterofthereportB:TodesignatethepartsofthereportC:ToprovidealistofsourcesusedwithinthereportD:Topresentanoverviewofthereport答案:【Toprovidealistofsourcesusedwithinthereport】7、问题:Headingsthatshowtheoutlineofareportarecalled()选项:A:talkingheadings.B:descriptiveheadingsC:topicheadings.D:functionalheadings.答案:【functionalheadings.】8、问题:Whichofthefollowingreportsisanexampleofananalyticalreport?()选项:A:AreportrecommendinganantiterrorismsecuritysystemformasstransitB:AreportoutliningthenewcompanyprocedureforreportingworkplaceinjuriesC:AreportsummarizingthedetailsofarecentseminaryouattendedD:Areportshowingstatebudgetallocationsforeducation答案:【Areportoutliningthenewcompanyprocedureforreportingworkplaceinjuries】9、问题:Yourcompanycurrentlyprocessesitspayrollinternallybutisconsideringtheuseofanexternalaccountingfirm.Youareinchargeofdeterminingwhetheryourcompanyshouldproceedwiththisplan.Wh()选项:A:SummaryreportB:InformationreportC:FeasibilityreportD:Progressreport答案:【Summaryreport】10、问题:Whichofthefollowingisnotneededinafeasibilityreport?()选项:A:ThebackgroundandproblemnecessitatingtheproposalB:ProblemsthatmayresultfromimplementationC:CostsofimplementingtheproposalD:Persuasivetechniques答案:【Thebackgroundandproblemnecessitatingtheproposal】第八章单元测试1、问题:Beginthejobsearchbystudyingthejobmarketand()选项:A:developingashort-rangecareerplantopresentatinterviews.B:specifyingyourtargetjob,idealsupervisor,andperfectworkingconditions.C:searchingWebsitesforjobopenings.D:identifyingyourinterests,goals,andqualifications.答案:【identifyingyourinterests,goals,andqualifications.】2、问题:Thebestadviceforcollegestudentswhoneedtolearnaboutcareersandestablishaprofessionalnetworkisto()选项:A:enrollinclassesinmanyprogramstosampleeverycareerpath.B:purchaseagoodinterviewsuit.C:writeyourownblogtoattractpotentialemployers.D:volunteerwithanonprofitorganization.答案:【volunteerwithanonprofitorganization.】3、问题:Whichofthefollowingisatraditionaljob-searchtechnique?()选项:A:VisitingacompanyWebsitetosearchforjobopeningsB:CheckingLinkedInorFacebookC:DevelopinganetworkD:SearchingCareerBuilderandHotJobs答案:【Developinganetwork】4、问题:Becauseitquicklyrevealsacandidate'seducationandexperiencerecord,mostrecruitersfavora(n)()选项:A:functionalrésumé.B:onlinerésumé.C:scannablerésumé.D:chronologicalrésumé.答案:【chronologicalrésumé.】5、问题:IntheEducationsectionofyourrésumé,youshould()选项:A:listallcollegecour

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