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EnglishforTourism

Item9HandlingEmergencies

Task1LookingFortheLostGuestTask2HandlingtheLossofLuggageTask3HelpingtheSickTouristLearningObjectivesKnowledgeObjectives1.Gettingfamiliarwithsomepossibleemergenciesduringthetour.2.Learningeffectivewaystodealwithemergencies.3.Learningusefulexpressionsonhandlingemergencies.LearningObjectivesSkillsObjectives1.Beingabletohandletourists’lost.2.Beingabletohandleiftouristslosetheirbelongings.3.Beingabletohelpiftouristgetssick.LearningObjectivesCaseStudyObjectivesLearninghowtofindthetouristwholoseshisway.2.Learninghowtohelpthetouristfindhislostbelongings.3.Learninghowtoofferimmediatehelptoasicktourist.LearningObjectivesTrainingObjectives1.Practicingtheabilitytolookformissingtourists.2.Practicingtheskilltogetmissingluggagefound.3.Practicingtheskilltoofferimmediatehelptosicktourists.Task1LookingFortheLostGuestIt’snotunusualfortouriststogetlostwhentheyareonasightseeingtour.Thefollowingarethethreemainreasons:(1)Theguideeitherdidnotexplaintothetouristsexactlywhereintheparkinglottheyshouldreturn,orthevisitingroutewasnotclearlydefined.(2)Thetouristsabsorbedinthefascinatingscenes,mayspendalotoftimetakingphotosandfallbehindthetourgroup.(3)Thetouristscan’tfindthewaybacktothehotelaftergoingshopping.Thelosttouristscanbecomequiteanxiousandworried.

Whattodowhenaguidefindoneoftheteammembermissing?

Simulationpractice

Aguideofatouristgroupiscountinghisguestsontheirtravelbus.HefindsMr.Adamisn’tonthebus.Simulationpractice

(1)TheguideisreportedthatMr.Robotismissing.(2)TheguideaskswhoknowsWhereMr.Adamhasgoneandlooksforhimimmediately.(3)TheguidecallstothehotelandaskforhelpfromthePoliceStation.(4)TheguideasksothergueststowaitforMr.Adamforawhile.(5)Mr.Adamsayssorrytotheguidefornotbeingpunctual.Task2HandlingtheLossofLuggageAguideshouldtakegoodcareofeachmember.Beforegoingonatrip,youshouldletthetouristsknowthatstrangersarenotpermittedintotheirhotelrooms;encouragethemtoexchangeforeigncurrenciesatbanksorcurrencyexchanges.Remindthemthattheirvaluableitemsshouldbeplacedinthehotelsafetyboxes.However,someunexpectedincidentmaystillhappentothetourteamlikesomeoneleavingtheirpersonalbelongingsbehind.Whatshouldaguidedointheeventofatouristleavingtheirpersonalitemsbehind?Simulationpractice

Mr.JonsonistouringinShanghai.Helefthisbriefcaseinthetaxi.YouarehelpinghimatthePoliceStation.Simulationpractice(1)Mr.Jonsonisworriedabouthislostbriefcase.(2)TheguidecomfortsMr.Jonsonandaskshimwhetherheremembersthelicenseplatenumberofthetaxi.(3)Theguideprovidestheinformationtothepoliceman.(4)Thepolicemanpromisestohelphimtofindthelostbriefcase.Task3HelpingtheSickTouristTouristsoftengetsickduringthetripduetochangesinclimateandtimezones,longhoursofsightseeing,disruptionofeatinghabits,andsoon.Aguideshouldmakeeveryefforttohelpthesick,andknowwherethenearestemergencyroomislocated.Thiswillhelptokeepthetriprunningsmoothly.Whatshouldaguidebeawareofinordertoreducethepossibilityofmotionsickness?Whattodotohelpatouristsufferingfromheatstrokeorheartproblems?Simulationpractice

Whileclimbingthehill,oneofyourguestssprainedherankleandherlegisalsobleeding.Youarehelpingher.(1)Thetour

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