《酒店情景英语》课件-任务5-2-1 客房服务订单 take a room service order

酒店情景英语ENGLISH

FORHOTELSTAFFHOTELRoomServiceIn-roomDining客房服务Today'sTask

今日任务5.2.1abletotakeroomserviceorderonthephonewithproperEnglishexpressionDefinitionRoomserviceorin-roomdiningisahotelserviceenablinggueststochooseitemsoffoodanddrinkfordeliverytotheirhotelroomforconsumption.Roomservicemayalsobeprovidedforguestsoncruiseships.FeaturesTime:24-hourbasisorlimitedtolatenighthoursonly.Price:muchhigherthanhotel'srestaurant.customizedorderdeliveryoftheroomservicemaximizethecustomerscomfort1.TakingaroomserviceorderPHASE1MeettheguestinapolitewayonthephonecallshouldbeansweredwithinthreeringsidentifyyourdepartmentandintroduceyourselfE.g.'Goodmorning,in-roomdining.ThisisTerry.MayIhelpyou?'PHASE2Asknameandroomnumberoftheguestbepolitesay'may'&'please'E.g.MayIhaveyournameandroomplease?MayItakeyourorderplease?

PHASE3ListencarefullyandwritedowntheorderbeingplacedsuggestivesellinglettheguesthangupfirstE.g.Wouldyoulikeanythingtodrink?Willyoubehavingdessert?

DialogueROOMSERVICE:Goodevening,in-roomdining,thisisAlex.HowmayIbeofservice?GUEST:Hello,Iwouldliketoordersomefood.ROOMSERVICE:Ofcoursema'am.Justtoconfirm,thisisMrs.Rawsoninroom417?GUEST:Yes,itis.ROOMSERVICE:Excellent.MayItakeyourorder?GUEST:Yes,IwouldlikeaturkeysandwichonaParmesanbagel.ROOMSERVICE:Andwhattodrink?GUEST:ADietCoke.ROOMSERVICE:Willtherebeanythingelse?GUEST:Yes.I'dalsolikeawakeupcallfor7.Vocabularyin-room

在酒店房间内

aserviceoractivityprovidedortakingplaceinaroomE.g."Isthereanin-roommicrowave?"confirm确认，确定verify,validatethetruthofsomethingE.g."MayIconfirmyourreservation?"Vocabularyexcellent

极好的，优秀的，卓越的extremelygoodE.g."Thefoodwasexcellent."/''Hercarisinexcellentcondition.''may可能，也许expressingprobabilityorpermissionE.g."ImayseeyoutomorrowbeforeIleave."/''HowmayIhelpyou?''Vocabularyturkey

火鸡，火鸡肉alargebirdgrownforitsmeatonfarmsE.g.aroastturkeydiet节食，控制饮食aneatingplaninwhichsomeoneeatslessfoodE.g.I'mgoingonadietnextweekandhopetolosetenkilosbeforeChristmas.VocabularyParmesan

帕尔马奶酪ahard,dryItaliancheeseusedespeciallyincookingbagel面包圈atypeofbreadthatissmall,hard,andintheshapeofaringsaucen.酱athickliquideatenwithfoodtoaddflavourtomatosauce/chillisauceBeansproutn.豆芽friedadj.油煎的，油炸的Friedegg/Friedchickenmacaronin.通心粉shredv.切碎，撕碎Theyareshredingthepapers.n.细条，碎片shredsofpaper.shreddedadj.切碎的，撕碎的shreddedpork/shreddedlettuceROOMSERVICE:Goodmorning,Roomservice,whatcanIdoforyou?

GUEST:Goodmorning.Couldyousendsomelunchtomyroom?ROOMSERVICE:Yes,ofcourse.Whatwouldyoulike,sir?GUEST:Onefriedmacaroniwithtomatosauceandashreddedchickensaladandacoffeewithmilkplease.ROOMSERVICE:OK,youhaveorderedonefriedmacaroniwithtomatosauceandashreddedchickensaladandacoffeewithmilk.Isthatright?GUEST:Right.ROOMSERVICE:MayIhaveyourroomnumberandyourname,sir?GUEST:It'sroom516,PeterOscar.Bytheway,wouldyoupleasesendupafruitbasketwithapplesandoranges?ROOMSERVICE:Afruitbasketwithapplesandoranges.Verygood.Mr.Oscar.Anythingelse?GUEST:No,thankyou.Andhowlongwillitbe?ROOMSERVICE:Itwilltake30minutes.GUEST:Itwillbegratefulifitcouldbesentuptomyroomin15minutes.ROOMSERVICE:Asyouknow,